Sobot

Sobot is an all-in-one AI-powered contact center and customer engagement platform used by more than 100,000 companies worldwide. Its products span an omnichannel Live Chat workspace, a multilingual AI Chatbot, cloud Voice / call-center with global numbers, a collaborative Ticketing system, a WhatsApp Business API, and outbound Voicebot / telemarketing. Sobot exposes developer APIs for online chat sessions, agent and department management, and voice extension administration, plus first-party SDKs for Android, iOS, HarmonyOS NEXT, Flutter, and Web (JavaScript) so teams can embed chat, voice, and ticketing into their own applications. The developer surface is documented on a Mintlify docs site and secured with HTTP bearer tokens.

Sobot publishes 5 API contracts indexed on the APIs.io network, including Agent API, basic-public/service/坐席信息管理 API, Exts API, and 2 more. Tagged areas include Company, Enterprise, Contact Center, Customer Service, and Live Chat.

The Sobot catalog on APIs.io includes 1 event-driven AsyncAPI specification and 1 Spectral governance ruleset.

Sobot’s developer surface includes authentication, documentation, API reference, getting-started guide, support, engineering blog, signup flow, and 24 more developer resources.

🌐 Visit website 📡 Profile data on GitHub

38.4/100 thin ▬ flat Agent 27/100 agent aware Front door AI 6/6 dominant Heartbeat 100/100 alive saas Full breakdown ↓
scored 2026-11-06 · rubric v0.27.0 · Show this score on your site →

4 published contracts 3 Agent Skills

Company Enterprise Contact Center Customer Service Live Chat Chatbots Voice Ticketing WhatsApp Omnichannel Communications Artificial Intelligence

What this lets a business do 1

Business capabilities this provider's published APIs can perform, derived from its own contracts. Browse all capabilities →

Customer Service Management

BC-430

ExtsUserbasic-public/service/坐席信息管理

GET /agent/queryAgentInfoList POST /agent/saveAgentInfo POST /agent/updateAgentInfo POST /agent/batchUpdateAgentRole

Kin Score

Kin Score How this is scored →
scored 2026-11-06 · rubric v0.27.0

Composite quality — 38.4/100 · thin

Contract Quality 9.6 / 19

Developer Ergonomics 4.2 / 15

Access Clarity 5.1 / 15

Operational Transparency 2.3 / 10

Contract Governance 1.6 / 9

Discoverability 5.9 / 8

Regulatory Posture 3.4 / 15

Create-or-Update Ergonomics 0.0 / 10

Agent readiness — 27/100 · agent aware

Machine-Readable Contract 18 / 18

Agentic Access Contract 0 / 10

Documented Reversibility 0 / 6

MCP Server 0 / 12

Machine-Readable Auth 10 / 10

Idempotency 0 / 9

Stable Error Semantics 8 / 8

Request/Response Examples 7 / 7

Rate-Limit Signaling 0 / 7

Typed Event Surface 6 / 6

Agent Skills 5 / 5

Well-Known Catalog 0 / 4

Consent & Bot Identity 0 / 3

A2A Agent Card 0 / 8

Dry-Run / Simulate Mode 0 / 4

Delegated User Identity 0 / 6

Protected Resource Metadata 0 / 5

Registration Without a Human 0 / 6

Agentic Commerce Well-Known Document 0 / 5

Pagination 0 / 5

Distinct Operations 3 / 3

MCP Tool Quality 6 / 6

Regulatory Posture applies to this provider. Its tags matched the AI & Biometrics regime, so Regulatory Posture carries 15 points of the composite. If this regime is wrong for your business, say so on your provider repo — the applicability map is public and we will correct it.

Create-or-Update Ergonomics applies to this provider. This API accepts writes, so it carries 10 points of the composite. It is scored from the published contracts themselves: whether a caller can create-or-update in one call, whether the write accepts a key the caller already holds, and whether the response says which branch ran. Without that, every write needs a search-and-branch in front of it, and the first time that check is skipped a duplicate record is created. Scored against the observed mean rather than raw — a provider at the catalog average is unchanged by this facet, not penalised by it.

The six quality facets above are damped to 75 points between them, because the conditional facet above carries the other 25. That is why each facet's contribution is shown against a damped maximum: raising a quality facet moves the composite by 75% of its nominal weight, not 100%. The full arithmetic is at apis.io/rating/.

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Agent readiness — checks not met, largest first (exact, from this profile):

MCP Server +12 pts — deployment.mode + probe verdict on the mcp/ manifest, not the pointer; an unprobed slug falls back to authorship
Agentic Access Contract +10 pts — agentic_access artifact present (x-agentic-access), graded by author
Idempotency +9 pts — OpenAPI mutating operations declare an idempotency key — a header, a request-body property, or a named de-duplication token whose own description says so (verified); else common[].type matches /idempoten/i (documented)
A2A Agent Card +8 pts — a2a/-a2a.yml manifest, graded on conformance.grade against A2A 1.0.0
Rate-Limit Signaling +7 pts — OpenAPI responses document X-RateLimit-* / RateLimit headers (verified), else a rate_limits artifact or RateLimits link (documented)
Registration Without a Human +6 pts — a `registration_endpoint` in the served RFC 8414 / OIDC discovery document

8 more unmet checks in the Agent Readiness table above.

Kin Score — facets with the most composite points still available (weight × headroom):

Developer Ergonomics scores 28.0 — up to +14.4 composite points
Access Clarity scores 34.2 — up to +13.2 composite points
Contract Quality scores 51.4 — up to +12.2 composite points

Each check links to what satisfies it. Publish the artifact, or tell us where it already lives, and the score moves on the next scoring run.

Improve this rating by publishing the missing artifacts — every area above can be raised, and the full rubric is at apis.io/rating/. Every facet and dimension name above is a link: it opens that measurement's own page — what it means, the exact checks that feed it, how the whole catalog distributes on it, and the providers at the top of it. This rating is computed from the provider profile at artifacts.apis.io/sobot/apis.yml: open an issue on github.com/api-evangelist/sobot to ask a question or point us at an artifact you publish. Submit an artifact on GitHub — free → Manage your own listing — the Influence plan, $499/mo →

Standards implemented 1

Standards this provider implements or carries. De facto ones are profiled and measured by the API Commons; formal ones come from the standards directory and are linked by the provider's own tags. The evidence column says how each claim was established — not that it was made.

OpenAPI

measured — observed by APIs.io (published)

APIs 5

Individual APIs this provider publishes, each with its own machine-readable definition.

Sobot Agent API

The Agent API from Sobot — 1 operation(s) for agent.

Sobot basic-public/service/坐席信息管理 API

The basic-public/service/坐席信息管理 API from Sobot — 6 operation(s) for basic-public/service/坐席信息管理.

Sobot Exts API

The Exts API from Sobot — 15 operation(s) for exts.

Sobot User API

The User API from Sobot — 16 operation(s) for user.

Sobot OpenAPI Plant Store API

The OpenAPI Plant Store API from Sobot — 0 operation(s) for openapi plant store.

Open Collections 4

Open, tool-agnostic API collections (OpenAPI-derived and Bruno).

OpenAPI Plant Store Agent API

OPEN COLLECTION

OpenAPI Plant Store Agent basic-public/service/坐席信息管理 API

OPEN COLLECTION

OpenAPI Plant Store Agent Exts API

OPEN COLLECTION

OpenAPI Plant Store Agent User API

OPEN COLLECTION

Agent Skills 3

Packaged agent skills for driving this provider's APIs from an AI assistant.

Provision and manage Sobot agents

AGENT SKILL

Handle a Sobot online chat conversation

AGENT SKILL

Manage Sobot voice extensions

AGENT SKILL

Event Specifications 1

AsyncAPI definitions for this provider's event-driven and streaming APIs.

Sobot Voice Webhooks

ASYNCAPI

Spectral Rules 1

Spectral governance rulesets for linting and validating these APIs.

Sobot API Rules

41 rules · 36 errors 4 warnings 1 info

SPECTRAL

OpenAPI Overlays 3

Overlays applied on top of this provider's contracts. Each card says who wrote it: a document the provider publishes, or one API Evangelist derived or generated.

Sobot Basic Overlay

1 action · update · sobot-basic-openapi.json

DERIVED

Sobot Online Overlay

2 actions · update · sobot-online-openapi.json

DERIVED

Sobot Voice Overlay

1 action · update · sobot-voice-openapi.json

DERIVED

Security Posture 2

Authentication, domain security, vulnerability disclosure, and trust-center signals.

Sobot Authentication

http · 1 scheme

SECURITY

Sobot Domain Security

TLSv1.3 · HSTS · DMARC

SECURITY

Resources

Get Started 4

Portal, sign-up, and the first successful call

DeveloperPortal

DeveloperPortal

GettingStarted

GettingStarted

SignUp

SignUp

Login

Documentation 2

Reference material describing how the API behaves

Documentation

Documentation

APIReference

APIReference

Agent Surfaces 3

MCP servers, agent skills, and machine-readable catalogs

LLMsTxt

LLMsTxt

AgentSkill

AgentSkill

X-MCPServerCandidate

X-MCPServerCandidate

Design & Contract 7

Pagination, idempotency, versioning, errors, and events

Conventions

ErrorCatalog

Lifecycle

Webhooks

DataModel

Conformance

Components

Scroll for all 7

Build 2

SDKs, sample code, and the tooling you integrate with

Packages

Packages

SDKs

SDKs

Access & Security 2

Authentication, authorization, and security posture

Authentication

Authentication

DomainSecurity

DomainSecurity

Operate 2

Status, limits, changes, and where to get help

Support

Support

ChangeLog

ChangeLog

Commercial 2

Pricing, plans, and the legal terms of use

TermsOfService

TermsOfService

PrivacyPolicy

PrivacyPolicy

Company 3

The organization behind the API

BlogRSS

BlogRSS

Website

Website

Blog

Blog

Other 4

Properties that don't map to a standard resource type

CapabilityMap

Overlay

Overlay

Overlay

Source (apis.yml)

aid: sobot
deliveryModel:
  model: saas
  open_source: false
  commercial: true
  callable_host: true
  label: Hosted service · you call their endpoint
  confidence: high
  source:
  - openapi
  - pricing
  generated: '2026-08-28'
  method: derived
accessModel:
  pricing: unknown
  onboarding: unknown
  trial: false
  try_now: false
  public: false
  label: Unknown
  confidence: low
  source:
  - authentication
  - security
  generated: '2026-11-06'
  method: derived
image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/icons/sobot.png
name: Sobot
description: Sobot is an all-in-one AI-powered contact center and customer engagement platform used by more than 100,000 companies
  worldwide. Its products span an omnichannel Live Chat workspace, a multilingual AI Chatbot, cloud Voice / call-center with
  global numbers, a collaborative Ticketing system, a WhatsApp Business API, and outbound Voicebot / telemarketing. Sobot
  exposes developer APIs for online chat sessions, agent and department management, and voice extension administration, plus
  first-party SDKs for Android, iOS, HarmonyOS NEXT, Flutter, and Web (JavaScript) so teams can embed chat, voice, and ticketing
  into their own applications. The developer surface is documented on a Mintlify docs site and secured with HTTP bearer tokens.
url: https://raw.githubusercontent.com/api-evangelist/sobot/refs/heads/main/apis.yml
x-type: company
x-source: vc-portfolio
x-backed-by:
- softbank-vision-fund
x-tier: stub
x-tier-reason: portfolio-lead
specificationVersion: '0.23'
created: '2026-07-17'
modified: '2026-10-06'
x-enrichment:
  date: '2026-07-21'
  status: enriched
  artifacts_added: 25
  pass: local-v1
tags:
- Company
- Enterprise
- Contact Center
- Customer Service
- Live Chat
- Chatbots
- Voice
- Ticketing
- WhatsApp
- Omnichannel
- Communications
- Artificial Intelligence
tags_raw:
- Company
- Enterprise
- Contact Center
- Customer Service
- Live Chat
- Chatbot
- Voice
- Ticketing
- WhatsApp
- Omnichannel
- Communications
- Artificial Intelligence
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com
- FN: APIs.json
  email: info@apis.io
apis:
- aid: sobot:sobot-agent-api
  name: Sobot Agent API
  description: The Agent API from Sobot — 1 operation(s) for agent.
  humanURL: https://docs.sobot.io/api-reference/chat_connect
  baseURL: https://sg.sobot.io
  tags:
  - Agents
  tags_raw:
  - Agent
  properties:
  - type: OpenAPI
    url: openapi/sobot-agent-api-openapi.yml
  - type: Documentation
    url: https://docs.sobot.io/api-reference/introduction
- aid: sobot:sobot-basic-public-service-api
  name: Sobot basic-public/service/坐席信息管理 API
  description: The basic-public/service/坐席信息管理 API from Sobot — 6 operation(s) for basic-public/service/坐席信息管理.
  humanURL: https://docs.sobot.io/api-reference/chat_connect
  baseURL: https://sg.sobot.io
  tags:
  - basic-public/service/坐席信息管理
  properties:
  - type: OpenAPI
    url: openapi/sobot-basic-public-service-api-openapi.yml
  - type: Documentation
    url: https://docs.sobot.io/api-reference/introduction
- aid: sobot:sobot-exts-api
  name: Sobot Exts API
  description: The Exts API from Sobot — 15 operation(s) for exts.
  humanURL: https://docs.sobot.io/api-reference/chat_connect
  baseURL: https://sg.sobot.io
  tags:
  - Exts
  properties:
  - type: OpenAPI
    url: openapi/sobot-exts-api-openapi.yml
  - type: Documentation
    url: https://docs.sobot.io/api-reference/introduction
- aid: sobot:sobot-user-api
  name: Sobot User API
  description: The User API from Sobot — 16 operation(s) for user.
  humanURL: https://docs.sobot.io/api-reference/chat_connect
  baseURL: https://sg.sobot.io
  tags:
  - User
  properties:
  - type: OpenAPI
    url: openapi/sobot-user-api-openapi.yml
  - type: Documentation
    url: https://docs.sobot.io/api-reference/introduction
- aid: sobot:sobot-openapi-plant-store-api
  name: Sobot OpenAPI Plant Store API
  description: The OpenAPI Plant Store API from Sobot — 0 operation(s) for openapi plant store.
  humanURL: https://docs.sobot.io/api-reference/chat_connect
  baseURL: https://sg.sobot.io
  tags:
  - OpenAPI Plant Store
  properties:
  - type: OpenAPI
    url: openapi/sobot-openapi-plant-store-api-openapi.yml
common:
- url: https://www.sobot.io/blog/feed/
  type: BlogRSS
- type: Website
  url: https://www.sobot.io/
- type: CapabilityMap
  url: capabilities/sobot-capability-edges.yml
  name: Sobot Business Capability Map
- type: Authentication
  url: authentication/sobot-authentication.yml
- type: DomainSecurity
  url: security/sobot-domain-security.yml
- type: DeveloperPortal
  url: https://docs.sobot.io/
- type: Documentation
  url: https://docs.sobot.io/api-reference/introduction
- type: APIReference
  url: https://docs.sobot.io/api-reference/introduction
- type: GettingStarted
  url: https://docs.sobot.io/
- type: Support
  url: https://help.sobot.io/
- type: Blog
  url: https://www.sobot.io/blog/
- type: SignUp
  url: https://sg.sobot.io/auth/sign_up
- type: Login
  url: https://sg.sobot.io/auth/sign_in
- type: TermsOfService
  url: https://www.sobot.io/terms-of-services
- type: PrivacyPolicy
  url: https://www.sobot.io/privacy-protection-policy
- type: LLMsTxt
  url: llms/sobot-llms.txt
- type: Packages
  url: packages/sobot-packages.yml
- type: SDKs
  url: packages/sobot-packages.yml
- type: Conventions
  url: conventions/sobot-conventions.yml
- type: ErrorCatalog
  url: errors/sobot-error-codes.yml
- type: Lifecycle
  url: lifecycle/sobot-lifecycle.yml
- type: ChangeLog
  url: changelog/sobot-changelog.yml
- type: Webhooks
  url: asyncapi/sobot-voice-webhooks.yml
- type: AgentSkill
  url: skills/_index.yml
- type: DataModel
  url: data-model/sobot-data-model.yml
- type: Conformance
  url: conformance/sobot-conformance.yml
- type: Components
  url: components/sobot-components.yml
- type: X-MCPServerCandidate
  url: mcp/sobot-mcp.yml
  note: 'Renamed from MCPServer 2026-09-03 (roadmap#247): the manifest self-describes as status: candidate — a tool list derived
    from the published API contracts, not an existing server. The scorer already read the manifest and reported mcp_server
    correctly; the MCPServer type was crediting the artifact-type surfaces with a server that does not exist.'
- type: Overlay
  url: overlays/sobot-online-overlay.yaml
- type: Overlay
  url: overlays/sobot-basic-overlay.yaml
- type: Overlay
  url: overlays/sobot-voice-overlay.yaml

Sobot API — frequently asked questions

Does Sobot have an API?

Yes. APIs.io lists 5 APIs from Sobot, including Sobot Agent API, Sobot basic-public/service/坐席信息管理 API and Sobot Exts API, and 2 more.

Is there an OpenAPI specification for the Sobot API?

Yes. APIs.io indexes 5 OpenAPI specifications for Sobot, each linked for download from this page.

How do I authenticate with the Sobot API?

Sobot uses bearer-token authentication (http · 1 scheme). The details are profiled on APIs.io as Sobot Authentication.

Is the Sobot API ready for AI agents?

Sobot has a Kin Score of 38.4 out of 100 (thin) and an Agent Readiness score of 27.0 (agent-aware), scored by API Evangelist on 2026-11-06.

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