Sobot

Sobot is an all-in-one AI-powered contact center and customer engagement platform used by more than 100,000 companies worldwide. Its products span an omnichannel Live Chat workspace, a multilingual AI Chatbot, cloud Voice / call-center with global numbers, a collaborative Ticketing system, a WhatsApp Business API, and outbound Voicebot / telemarketing. Sobot exposes developer APIs for online chat sessions, agent and department management, and voice extension administration, plus first-party SDKs for Android, iOS, HarmonyOS NEXT, Flutter, and Web (JavaScript) so teams can embed chat, voice, and ticketing into their own applications. The developer surface is documented on a Mintlify docs site and secured with HTTP bearer tokens.

Sobot publishes 5 APIs on the APIs.io network, including Agent API, basic-public/service/坐席信息管理 API, Exts API, and 2 more. Tagged areas include Company, Enterprise, Contact Center, Customer Service, and Live Chat.

The Sobot catalog on APIs.io includes 1 event-driven AsyncAPI specification.

Sobot’s developer surface includes authentication, documentation, API reference, getting-started guide, support, engineering blog, signup flow, and 23 more developer resources.

🌐 Visit website 📡 Source on GitHub

35.8/100 thin ▬ flat Agent 29/100 agent ready saas Full breakdown ↓
scored 2026-09-08 · rubric v0.20.0

4 APIs

Company Enterprise Contact Center Customer Service Live Chat Chatbots Voice Ticketing WhatsApp Omnichannel Communications Artificial Intelligence

Kin Score

Kin Score How this is scored →
scored 2026-09-08 · rubric v0.20.0

Composite quality — 35.8/100 · thin

Contract Quality 12.3 / 23

Developer Ergonomics 5.0 / 18

Access Clarity 5.0 / 18

Operational Transparency 2.8 / 12

Contract Governance 0.5 / 11

Discoverability 7.3 / 9

Create-or-Update Ergonomics 0.0 / 10

Agent readiness — 29/100 · agent ready

Machine-Readable Contract 18 / 18

Agentic Access Contract 0 / 10

Documented Reversibility 0 / 6

MCP Server 0 / 12

Machine-Readable Auth 10 / 10

Idempotency 0 / 9

Stable Error Semantics 8 / 8

Request/Response Examples 7 / 7

Rate-Limit Signaling 0 / 7

Typed Event Surface 6 / 6

Agent Skills 5 / 5

Well-Known Catalog 0 / 4

Consent & Bot Identity 0 / 3

A2A Agent Card 0 / 8

Dry-Run / Simulate Mode 0 / 4

Delegated User Identity 0 / 6

Protected Resource Metadata 0 / 5

Registration Without a Human 0 / 6

Agentic Commerce Well-Known Document 0 / 5

Create-or-Update Ergonomics applies to this provider. This API accepts writes, so it carries 10 points of the composite. It is scored from the published contracts themselves: whether a caller can create-or-update in one call, whether the write accepts a key the caller already holds, and whether the response says which branch ran. Without that, every write needs a search-and-branch in front of it, and the first time that check is skipped a duplicate record is created. Scored against the observed mean rather than raw — a provider at the catalog average is unchanged by this facet, not penalised by it.

Improve this rating by publishing the missing artifacts — every area above can be raised, and the full rubric is at apis.io/rating/. Every facet and dimension name above is a link: it opens that measurement's own page — what it means, the exact checks that feed it, how the whole catalog distributes on it, and the providers at the top of it. This rating is computed from github.com/api-evangelist/sobot: open an issue to ask a question, or submit a pull request to add artifacts. Submit an artifact on GitHub — free → Manage your own listing — the Influence plan, $499/mo →

APIs 5

Individual APIs this provider publishes, each with its own machine-readable definition.

Sobot Agent API

The Agent API from Sobot — 1 operation(s) for agent.

Sobot basic-public/service/坐席信息管理 API

The basic-public/service/坐席信息管理 API from Sobot — 6 operation(s) for basic-public/service/坐席信息管理.

Sobot Exts API

The Exts API from Sobot — 15 operation(s) for exts.

Sobot User API

The User API from Sobot — 16 operation(s) for user.

Sobot OpenAPI Plant Store API

The OpenAPI Plant Store API from Sobot — 0 operation(s) for openapi plant store.

Open Collections 5

Open, tool-agnostic API collections (OpenAPI-derived and Bruno).

API Collection

OPEN COLLECTION

OpenAPI Plant Store Agent API

OPEN COLLECTION

OpenAPI Plant Store Agent basic-public/service/坐席信息管理 API

OPEN COLLECTION

OpenAPI Plant Store Agent Exts API

OPEN COLLECTION

OpenAPI Plant Store Agent User API

OPEN COLLECTION

Event Specifications 1

AsyncAPI definitions for this provider's event-driven and streaming APIs.

Sobot Voice Webhooks

ASYNCAPI

Security Posture 2

Authentication, domain security, vulnerability disclosure, and trust-center signals.

Sobot Authentication

http · 1 scheme

SECURITY

Sobot Domain Security

TLSv1.3 · HSTS · DMARC

SECURITY

Resources

Get Started 4

Portal, sign-up, and the first successful call

DeveloperPortal

DeveloperPortal

GettingStarted

GettingStarted

SignUp

SignUp

Login

Documentation 2

Reference material describing how the API behaves

Documentation

Documentation

APIReference

APIReference

Agent Surfaces 3

MCP servers, agent skills, and machine-readable catalogs

LLMsTxt

LLMsTxt

AgentSkill

AgentSkill

X-MCPServerCandidate

X-MCPServerCandidate

Design & Contract 7

Pagination, idempotency, versioning, errors, and events

Conventions

ErrorCatalog

Lifecycle

Webhooks

DataModel

Conformance

Components

Scroll for all 7

Build 2

SDKs, sample code, and the tooling you integrate with

Packages

Packages

SDKs

SDKs

Access & Security 2

Authentication, authorization, and security posture

Authentication

Authentication

DomainSecurity

DomainSecurity

Operate 2

Status, limits, changes, and where to get help

Support

Support

ChangeLog

ChangeLog

Commercial 2

Pricing, plans, and the legal terms of use

TermsOfService

TermsOfService

PrivacyPolicy

PrivacyPolicy

Company 2

The organization behind the API

Website

Website

Blog

Blog

Other 4

Properties that don't map to a standard resource type

CapabilityMap

Overlay

Overlay

Overlay

Source (apis.yml)

aid: sobot
deliveryModel:
  model: saas
  open_source: false
  commercial: true
  callable_host: true
  label: Hosted service · you call their endpoint
  confidence: high
  source:
  - openapi
  - pricing
  generated: '2026-08-28'
  method: derived
accessModel:
  pricing: unknown
  onboarding: unknown
  trial: false
  try_now: false
  public: false
  label: Unknown
  confidence: low
  source:
  - authentication
  - security
  generated: '2026-09-03'
  method: derived
image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/icons/sobot.png
name: Sobot
description: Sobot is an all-in-one AI-powered contact center and customer engagement platform used by more than 100,000 companies
  worldwide. Its products span an omnichannel Live Chat workspace, a multilingual AI Chatbot, cloud Voice / call-center with
  global numbers, a collaborative Ticketing system, a WhatsApp Business API, and outbound Voicebot / telemarketing. Sobot
  exposes developer APIs for online chat sessions, agent and department management, and voice extension administration, plus
  first-party SDKs for Android, iOS, HarmonyOS NEXT, Flutter, and Web (JavaScript) so teams can embed chat, voice, and ticketing
  into their own applications. The developer surface is documented on a Mintlify docs site and secured with HTTP bearer tokens.
url: https://raw.githubusercontent.com/api-evangelist/sobot/refs/heads/main/apis.yml
x-type: company
x-source: vc-portfolio
x-backed-by:
- softbank-vision-fund
x-tier: stub
x-tier-reason: portfolio-lead
specificationVersion: '0.23'
created: '2026-07-17'
modified: '2026-07-21'
x-enrichment:
  date: '2026-07-21'
  status: enriched
  artifacts_added: 25
  pass: local-v1
tags:
- Company
- Enterprise
- Contact Center
- Customer Service
- Live Chat
- Chatbots
- Voice
- Ticketing
- WhatsApp
- Omnichannel
- Communications
- Artificial Intelligence
tags_raw:
- Company
- Enterprise
- Contact Center
- Customer Service
- Live Chat
- Chatbot
- Voice
- Ticketing
- WhatsApp
- Omnichannel
- Communications
- Artificial Intelligence
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com
- FN: APIs.json
  email: info@apis.io
apis:
- aid: sobot:sobot-agent-api
  name: Sobot Agent API
  description: The Agent API from Sobot — 1 operation(s) for agent.
  humanURL: https://docs.sobot.io/api-reference/chat_connect
  baseURL: https://sg.sobot.io
  tags:
  - Agents
  tags_raw:
  - Agent
  properties:
  - type: OpenAPI
    url: openapi/sobot-agent-api-openapi.yml
  - type: Documentation
    url: https://docs.sobot.io/api-reference/introduction
- aid: sobot:sobot-basic-public-service-api
  name: Sobot basic-public/service/坐席信息管理 API
  description: The basic-public/service/坐席信息管理 API from Sobot — 6 operation(s) for basic-public/service/坐席信息管理.
  humanURL: https://docs.sobot.io/api-reference/chat_connect
  baseURL: https://sg.sobot.io
  tags:
  - basic-public/service/坐席信息管理
  properties:
  - type: OpenAPI
    url: openapi/sobot-basic-public-service-api-openapi.yml
  - type: Documentation
    url: https://docs.sobot.io/api-reference/introduction
- aid: sobot:sobot-exts-api
  name: Sobot Exts API
  description: The Exts API from Sobot — 15 operation(s) for exts.
  humanURL: https://docs.sobot.io/api-reference/chat_connect
  baseURL: https://sg.sobot.io
  tags:
  - Exts
  properties:
  - type: OpenAPI
    url: openapi/sobot-exts-api-openapi.yml
  - type: Documentation
    url: https://docs.sobot.io/api-reference/introduction
- aid: sobot:sobot-user-api
  name: Sobot User API
  description: The User API from Sobot — 16 operation(s) for user.
  humanURL: https://docs.sobot.io/api-reference/chat_connect
  baseURL: https://sg.sobot.io
  tags:
  - User
  properties:
  - type: OpenAPI
    url: openapi/sobot-user-api-openapi.yml
  - type: Documentation
    url: https://docs.sobot.io/api-reference/introduction
- aid: sobot:sobot-openapi-plant-store-api
  name: Sobot OpenAPI Plant Store API
  description: The OpenAPI Plant Store API from Sobot — 0 operation(s) for openapi plant store.
  humanURL: https://docs.sobot.io/api-reference/chat_connect
  baseURL: https://sg.sobot.io
  tags:
  - OpenAPI Plant Store
  properties:
  - type: OpenAPI
    url: openapi/sobot-openapi-plant-store-api-openapi.yml
common:
- type: Website
  url: https://www.sobot.io/
- type: CapabilityMap
  url: capabilities/sobot-capability-edges.yml
  name: Sobot Business Capability Map
- type: Authentication
  url: authentication/sobot-authentication.yml
- type: DomainSecurity
  url: security/sobot-domain-security.yml
- type: DeveloperPortal
  url: https://docs.sobot.io/
- type: Documentation
  url: https://docs.sobot.io/api-reference/introduction
- type: APIReference
  url: https://docs.sobot.io/api-reference/introduction
- type: GettingStarted
  url: https://docs.sobot.io/
- type: Support
  url: https://help.sobot.io/
- type: Blog
  url: https://www.sobot.io/blog/
- type: SignUp
  url: https://sg.sobot.io/auth/sign_up
- type: Login
  url: https://sg.sobot.io/auth/sign_in
- type: TermsOfService
  url: https://www.sobot.io/terms-of-services
- type: PrivacyPolicy
  url: https://www.sobot.io/privacy-protection-policy
- type: LLMsTxt
  url: llms/sobot-llms.txt
- type: Packages
  url: packages/sobot-packages.yml
- type: SDKs
  url: packages/sobot-packages.yml
- type: Conventions
  url: conventions/sobot-conventions.yml
- type: ErrorCatalog
  url: errors/sobot-error-codes.yml
- type: Lifecycle
  url: lifecycle/sobot-lifecycle.yml
- type: ChangeLog
  url: changelog/sobot-changelog.yml
- type: Webhooks
  url: asyncapi/sobot-voice-webhooks.yml
- type: AgentSkill
  url: skills/_index.yml
- type: DataModel
  url: data-model/sobot-data-model.yml
- type: Conformance
  url: conformance/sobot-conformance.yml
- type: Components
  url: components/sobot-components.yml
- type: X-MCPServerCandidate
  url: mcp/sobot-mcp.yml
  note: 'Renamed from MCPServer 2026-09-03 (roadmap#247): the manifest self-describes as status: candidate — a tool list derived
    from the published API contracts, not an existing server. The scorer already read the manifest and reported mcp_server
    correctly; the MCPServer type was crediting the artifact-type surfaces with a server that does not exist.'
- type: Overlay
  url: overlays/sobot-online-overlay.yaml
- type: Overlay
  url: overlays/sobot-basic-overlay.yaml
- type: Overlay
  url: overlays/sobot-voice-overlay.yaml

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