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Assembled
Assembled is a San Francisco-headquartered support operations platform that unifies workforce management (WFM), AI agents, and AI Copilot for modern customer support teams. Founded in 2020 by former Stripe operations engineers, Assembled lets support leaders plan, schedule, and orchestrate a hybrid workforce of in-house agents, BPO vendors, and AI agents from a single system. The platform delivers ML-based volume forecasting, automated schedule generation, real-time adherence, time-off and shift-swap automation, vendor capacity planning, multichannel routing, and structured reporting across phone, email, chat, SMS, social, and back-office channels. Its AI surface includes autonomous AI Agents that resolve customer conversations end-to-end across chat, email, SMS, and voice, plus AI Copilot, which drafts replies, translates in real time, and surfaces knowledge for human agents. The Assembled REST API (api.assembledhq.com/v0) exposes people, queues, sites, teams, skills, activities, agent states, forecasts, time-off requests, requirements, working hours, QA scores, structured reports, and the Assist endpoints for AI chat responses and knowledge articles. Assembled is used by Stripe, Etsy, Robinhood, Webflow, Canva, Duolingo, Autodesk, HubSpot, Intercom, and Ramp, and integrates with Zendesk, Salesforce Service Cloud, Intercom, Kustomer, Gladly, Gorgias, Dixa, ServiceNow, Five9, Genesys Cloud, Talkdesk, Amazon Connect, NiCE, UJET, Zoom Contact Center, Slack, Okta, Workday, HiBob, Google Calendar, Shopify, Notion, Confluence, Guru, SharePoint, Fivetran, and quality tools like Klaus, Rippit (MaestroQA), evaluagent, and Observe.AI.
Assembled publishes 27 APIs on the APIs.io network, including People API, Agent State API, Activities API, and 24 more. Tagged areas include Customer Support, Workforce Management, WFM, AI Agents, and AI Copilot.
The Assembled catalog on APIs.io includes 1 JSON-LD context and 2 Spectral governance rulesets.
Assembled’s developer surface includes authentication, developer portal, documentation, getting-started guide, signup flow, pricing, engineering blog, and 49 more developer resources.
27 APIs20 Features
Customer Support Workforce Management WFM AI Agents AI Copilot Contact Center Customer Experience Support Operations Scheduling Forecasting Quality Assurance Vendor Management BPO
On this page
Kin Score
APIs 27
Postman 12
Open Collections 12
Arazzo 15
Pricing Plans 1
Rate Limits 1
FinOps 1
Features 20
Vocabularies 1
Spectral Rules 2
JSON Schema 4
Examples 5
Security Posture 4
Agentic Access 1
Resources 56
apis.yml
53 Operational Transparency
Composite quality — 67.7/100 · exemplar
Contract Quality 16.4 / 25
Developer Ergonomics 11.3 / 20
Commercial Clarity 18.4 / 20
Operational Transparency 6.8 / 13
Agent readiness — 34/100 · agent aware
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10 / 10
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Individual APIs this provider publishes, each with its own machine-readable definition.
Manage agents (people) in the Assembled workforce. List, retrieve, create, and update agents along with their roles, channels, skills, and team assignments. The People API is th...
Read and write real-time agent state used to drive adherence reporting, live dashboards, and dynamic routing. Supports bulk state ingestion from upstream telephony and CRM platf...
Create, list, and delete activities — the scheduled shifts, breaks, time off, training, and meetings that make up an agent's calendar. Includes bulk creation, soft-delete semant...
Retrieve Assembled's ML-generated forecasts, forecast totals, manual adjustments, and detected outliers. The forecasted-vs-actuals endpoint compares predicted to realised volume...
Programmatically create, list, and cancel time-off requests, and pull a stream of time-off updates for downstream HRIS or payroll synchronisation. The endpoint underpins the aut...
Create and list staffing requirements that express how many agents are needed by queue, site, team, or skill across time intervals. Requirement types describe the family of need...
Bulk-ingest and bulk-update customer conversation records — phone, email, chat, SMS, social, and back-office — so they can be associated with agents, queues, and channels for re...
Asynchronously generate and retrieve structured reports including adherence, ticket statistics, and handle times. Reports are kicked off with a POST /v0/reports/:reportType call...
Types/categories of activity
Map platform IDs to Assembled people
The Assist Articles API from Assembled — 2 operation(s) for assist articles.
The Assist Conversations API from Assembled — 2 operation(s) for assist conversations.
The Assist Replies API from Assembled — 1 operation(s) for assist replies.
The Assist Responses API from Assembled — 2 operation(s) for assist responses.
Audit trail of schedule modifications
The Forecast Adjustments API from Assembled — 3 operation(s) for forecast adjustments.
The Forecast Outliers API from Assembled — 3 operation(s) for forecast outliers.
The Forecast Totals API from Assembled — 2 operation(s) for forecast totals.
The Forecasts Vs Actuals API from Assembled — 1 operation(s) for forecasts vs actuals.
The Quality Assurance API from Assembled — 1 operation(s) for quality assurance.
The Queues API from Assembled — 2 operation(s) for queues.
The Requirement Types API from Assembled — 1 operation(s) for requirement types.
Available roles that can be assigned to people
The Sites API from Assembled — 2 operation(s) for sites.
The Skills API from Assembled — 2 operation(s) for skills.
The Teams API from Assembled — 2 operation(s) for teams.
The Working Hours API from Assembled — 2 operation(s) for working hours.
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Ready-to-run Postman collections for exercising this provider's APIs.
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Open, tool-agnostic API collections (OpenAPI-derived and Bruno).
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Multi-step API workflows described with the Arazzo specification.
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Published pricing tiers and plan structures.
Documented rate limits and quota policies.
Cost, billing, and metering signals for API financial operations.
Notable capabilities this provider offers.
ML-based forecasting with >90% accuracy across phone, email, chat, SMS, social, and back-office channels
AI-powered schedule generation that accounts for both human and AI agent coverage
Real-time adherence and live performance dashboards with intelligent case routing
Unified workforce management for in-house agents, BPO vendors, and AI agents
Automated time-off and shift-swap workflows (Pro and Enterprise)
Custom API integrations and white-glove onboarding (Enterprise)
AI Agents — autonomous multichannel resolution across chat, email, SMS, and voice with smart handoffs
AI Copilot — reply drafting, real-time translation, summarisation, agent guidance, and tone modifiers
Agentic workflows, escalation rules, custom style guides, and built-in QA tools for AI Agents
Vendor Management add-on with capacity planning, scheduling integration, coverage heatmaps, and billing reports
Structured reports for adherence, ticket statistics, and handle times via async report jobs
Quality assurance score ingestion from Klaus, Rippit (MaestroQA), evaluagent, Observe.AI
REST API at https://api.assembledhq.com/v0/ with HTTP Basic Auth (sk_live_ API keys)
Date-based API versioning via the API-Version request header
Default rate limit of 300 requests per minute (5 req/s) with bursts up to 20
Bulk operations supported across most write endpoints, plus soft-delete semantics
Native integrations across CCaaS (Five9, Genesys Cloud, Talkdesk, Amazon Connect, NiCE, UJET, Zoom), CRM/helpdesk (Zendesk, Salesforce, Intercom, Kustomer, Gladly, Gorgias, Dixa, ServiceNow), HRIS (Workday, HiBob), knowledge bases (Notion, Confluence, Guru, SharePoint, Google Drive), Fivetran data pipeline, Slack, Okta, Google Calendar, and Shopify
Official iOS and Android SDKs for embedding the Assembled chat widget into mobile applications
SOC 2, GDPR, and HIPAA compliance with enterprise-grade security and policy guardrails
Scheduling 4.5+ billion events per year for ~100,000 agents across 50+ countries (2025)
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JSON-LD contexts and semantic vocabularies used across these APIs.
Spectral governance rulesets for linting and validating these APIs.
Standalone JSON Schema definitions for this provider's data models.
Example request and response payloads for these APIs.
Authentication, domain security, vulnerability disclosure, and trust-center signals.
Recommended x-agentic-access execution contracts for AI agents.
Get Started 4
Portal, sign-up, and the first successful call
Documentation 1
Reference material describing how the API behaves
Agent Surfaces 1
MCP servers, agent skills, and machine-readable catalogs
Design & Contract 18
Pagination, idempotency, versioning, errors, and events
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Build 4
SDKs, sample code, and the tooling you integrate with
Access & Security 6
Authentication, authorization, and security posture
Learn 1
Tutorials, courses, talks, and written guidance
Operate 4
Status, limits, changes, and where to get help
Commercial 5
Pricing, plans, and the legal terms of use
Company 6
The organization behind the API
Other 6
Properties that don't map to a standard resource type
Source (apis.yml)
aid: assembled
name: Assembled
description: Assembled is a San Francisco-headquartered support operations platform that unifies workforce management (WFM),
AI agents, and AI Copilot for modern customer support teams. Founded in 2020 by former Stripe operations engineers, Assembled
lets support leaders plan, schedule, and orchestrate a hybrid workforce of in-house agents, BPO vendors, and AI agents from
a single system. The platform delivers ML-based volume forecasting, automated schedule generation, real-time adherence,
time-off and shift-swap automation, vendor capacity planning, multichannel routing, and structured reporting across phone,
email, chat, SMS, social, and back-office channels. Its AI surface includes autonomous AI Agents that resolve customer conversations
end-to-end across chat, email, SMS, and voice, plus AI Copilot, which drafts replies, translates in real time, and surfaces
knowledge for human agents. The Assembled REST API (api.assembledhq.com/v0) exposes people, queues, sites, teams, skills,
activities, agent states, forecasts, time-off requests, requirements, working hours, QA scores, structured reports, and
the Assist endpoints for AI chat responses and knowledge articles. Assembled is used by Stripe, Etsy, Robinhood, Webflow,
Canva, Duolingo, Autodesk, HubSpot, Intercom, and Ramp, and integrates with Zendesk, Salesforce Service Cloud, Intercom,
Kustomer, Gladly, Gorgias, Dixa, ServiceNow, Five9, Genesys Cloud, Talkdesk, Amazon Connect, NiCE, UJET, Zoom Contact Center,
Slack, Okta, Workday, HiBob, Google Calendar, Shopify, Notion, Confluence, Guru, SharePoint, Fivetran, and quality tools
like Klaus, Rippit (MaestroQA), evaluagent, and Observe.AI.
url: https://raw.githubusercontent.com/api-evangelist/assembled/refs/heads/main/apis.yml
accessModel:
pricing: paid
onboarding: self-serve
trial: false
try_now: false
public: false
label: Paid · Self-serve signup
confidence: high
source:
- plans
- authentication
generated: '2026-07-22'
method: derived
image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/icons/assembled.png
type: Index
kind: contract
position: Provider
access: 3rd-Party
tags:
- Customer Support
- Workforce Management
- WFM
- AI Agents
- AI Copilot
- Contact Center
- Customer Experience
- Support Operations
- Scheduling
- Forecasting
- Quality Assurance
- Vendor Management
- BPO
created: '2026-05-24'
modified: '2026-05-24'
specificationVersion: '0.20'
apis:
- aid: assembled:assembled-people-api
name: Assembled People API
tags:
- People
- Agents
- Roles
- Workforce Management
humanURL: https://docs.assembled.com/
properties:
- url: https://docs.assembled.com/
type: Documentation
- url: openapi/assembled-people-api-openapi.yml
type: OpenAPI
- url: json-schema/assembled-person-schema.json
type: JSONSchema
description: Manage agents (people) in the Assembled workforce. List, retrieve, create, and update agents along with their
roles, channels, skills, and team assignments. The People API is the entry point for syncing agents between Assembled
and upstream HRIS, identity, and CRM systems and is the canonical reference for who can be scheduled or routed to in Assembled.
- aid: assembled:assembled-agent-state-api
name: Assembled Agent State API
tags:
- Agent State
- Real-Time
- Adherence
- Operations
humanURL: https://docs.assembled.com/
properties:
- url: https://docs.assembled.com/
type: Documentation
- url: openapi/assembled-agent-state-api-openapi.yml
type: OpenAPI
description: Read and write real-time agent state used to drive adherence reporting, live dashboards, and dynamic routing.
Supports bulk state ingestion from upstream telephony and CRM platforms, a condensed non-overlapping timeline view, edit
history, and platform-ID associations that link Assembled people to identities in Zendesk, Salesforce, Five9, and other
integrated systems.
- aid: assembled:assembled-activities-api
name: Assembled Activities API
tags:
- Activities
- Shifts
- Scheduling
- Workforce Management
humanURL: https://docs.assembled.com/
properties:
- url: https://docs.assembled.com/
type: Documentation
- url: openapi/assembled-activities-api-openapi.yml
type: OpenAPI
- url: json-schema/assembled-activity-schema.json
type: JSONSchema
description: Create, list, and delete activities — the scheduled shifts, breaks, time off, training, and meetings that make
up an agent's calendar. Includes bulk creation, soft-delete semantics, and management of activity types with their color
coding. Companion event_changes endpoint surfaces the audit trail for schedule modifications.
- aid: assembled:assembled-forecasts-api
name: Assembled Forecasts API
tags:
- Forecasts
- ML
- Volume
- Workforce Planning
humanURL: https://docs.assembled.com/
properties:
- url: https://docs.assembled.com/
type: Documentation
- url: openapi/assembled-forecasts-api-openapi.yml
type: OpenAPI
description: Retrieve Assembled's ML-generated forecasts, forecast totals, manual adjustments, and detected outliers. The
forecasted-vs-actuals endpoint compares predicted to realised volume so support leaders can tune models, identify drift,
and validate >90% forecast accuracy claims. Forecasts drive AI-powered schedule generation and staffing recommendations
across human and AI agents.
- aid: assembled:assembled-time-off-api
name: Assembled Time Off API
tags:
- Time Off
- Leave
- Workforce Management
humanURL: https://docs.assembled.com/
properties:
- url: https://docs.assembled.com/
type: Documentation
- url: openapi/assembled-time-off-api-openapi.yml
type: OpenAPI
description: Programmatically create, list, and cancel time-off requests, and pull a stream of time-off updates for downstream
HRIS or payroll synchronisation. The endpoint underpins the automated time-off and shift-swap workflows offered in Assembled's
Pro and Enterprise plans.
- aid: assembled:assembled-requirements-api
name: Assembled Requirements API
tags:
- Requirements
- Coverage
- Staffing
humanURL: https://docs.assembled.com/
properties:
- url: https://docs.assembled.com/
type: Documentation
- url: openapi/assembled-requirements-api-openapi.yml
type: OpenAPI
description: Create and list staffing requirements that express how many agents are needed by queue, site, team, or skill
across time intervals. Requirement types describe the family of need (for example, headcount vs. occupancy targets). Requirements
feed AI scheduling and real-time staffing recommendations.
- aid: assembled:assembled-conversations-api
name: Assembled Conversations API
tags:
- Conversations
- Channels
- Customer Interactions
humanURL: https://docs.assembled.com/
properties:
- url: https://docs.assembled.com/
type: Documentation
- url: openapi/assembled-conversations-api-openapi.yml
type: OpenAPI
- url: json-schema/assembled-conversation-schema.json
type: JSONSchema
description: Bulk-ingest and bulk-update customer conversation records — phone, email, chat, SMS, social, and back-office
— so they can be associated with agents, queues, and channels for reporting, QA, and analytics. Used by customers running
on non-Zendesk/Salesforce stacks or merging multiple CRMs into a unified support view.
- aid: assembled:assembled-reports-api
name: Assembled Reports API
tags:
- Reports
- Analytics
- Adherence
- Handle Time
humanURL: https://docs.assembled.com/
properties:
- url: https://docs.assembled.com/
type: Documentation
- url: openapi/assembled-reports-api-openapi.yml
type: OpenAPI
description: Asynchronously generate and retrieve structured reports including adherence, ticket statistics, and handle
times. Reports are kicked off with a POST /v0/reports/:reportType call and polled via GET /v0/reports/:reportID for results,
enabling automated weekly and monthly KPI exports into BI tools.
- aid: assembled:assembled-activity-types-api
name: Assembled Activity Types API
description: Types/categories of activity
humanURL: https://docs.assembled.com/
tags:
- Activity Types
properties:
- type: OpenAPI
url: openapi/assembled-activity-types-api-openapi.yml
- type: Documentation
url: https://docs.assembled.com/
- type: JSONSchema
url: json-schema/assembled-assist-response-schema.json
- aid: assembled:assembled-agent-associations-api
name: Assembled Agent Associations API
description: Map platform IDs to Assembled people
humanURL: https://docs.assembled.com/
tags:
- Agent Associations
properties:
- type: OpenAPI
url: openapi/assembled-agent-associations-api-openapi.yml
- type: Documentation
url: https://docs.assembled.com/
- type: JSONSchema
url: json-schema/assembled-assist-response-schema.json
- aid: assembled:assembled-assist-articles-api
name: Assembled Assist Articles API
description: The Assist Articles API from Assembled — 2 operation(s) for assist articles.
humanURL: https://docs.assembled.com/
tags:
- Assist Articles
properties:
- type: OpenAPI
url: openapi/assembled-assist-articles-api-openapi.yml
- type: Documentation
url: https://docs.assembled.com/
- type: JSONSchema
url: json-schema/assembled-assist-response-schema.json
- aid: assembled:assembled-assist-conversations-api
name: Assembled Assist Conversations API
description: The Assist Conversations API from Assembled — 2 operation(s) for assist conversations.
humanURL: https://docs.assembled.com/
tags:
- Assist Conversations
properties:
- type: OpenAPI
url: openapi/assembled-assist-conversations-api-openapi.yml
- type: Documentation
url: https://docs.assembled.com/
- type: JSONSchema
url: json-schema/assembled-assist-response-schema.json
- aid: assembled:assembled-assist-replies-api
name: Assembled Assist Replies API
description: The Assist Replies API from Assembled — 1 operation(s) for assist replies.
humanURL: https://docs.assembled.com/
tags:
- Assist Replies
properties:
- type: OpenAPI
url: openapi/assembled-assist-replies-api-openapi.yml
- type: Documentation
url: https://docs.assembled.com/
- type: JSONSchema
url: json-schema/assembled-assist-response-schema.json
- aid: assembled:assembled-assist-responses-api
name: Assembled Assist Responses API
description: The Assist Responses API from Assembled — 2 operation(s) for assist responses.
humanURL: https://docs.assembled.com/
tags:
- Assist Responses
properties:
- type: OpenAPI
url: openapi/assembled-assist-responses-api-openapi.yml
- type: Documentation
url: https://docs.assembled.com/
- type: JSONSchema
url: json-schema/assembled-assist-response-schema.json
- aid: assembled:assembled-event-changes-api
name: Assembled Event Changes API
description: Audit trail of schedule modifications
humanURL: https://docs.assembled.com/
tags:
- Event Changes
properties:
- type: OpenAPI
url: openapi/assembled-event-changes-api-openapi.yml
- type: Documentation
url: https://docs.assembled.com/
- type: JSONSchema
url: json-schema/assembled-assist-response-schema.json
- aid: assembled:assembled-forecast-adjustments-api
name: Assembled Forecast Adjustments API
description: The Forecast Adjustments API from Assembled — 3 operation(s) for forecast adjustments.
humanURL: https://docs.assembled.com/
tags:
- Forecast Adjustments
properties:
- type: OpenAPI
url: openapi/assembled-forecast-adjustments-api-openapi.yml
- type: Documentation
url: https://docs.assembled.com/
- type: JSONSchema
url: json-schema/assembled-assist-response-schema.json
- aid: assembled:assembled-forecast-outliers-api
name: Assembled Forecast Outliers API
description: The Forecast Outliers API from Assembled — 3 operation(s) for forecast outliers.
humanURL: https://docs.assembled.com/
tags:
- Forecast Outliers
properties:
- type: OpenAPI
url: openapi/assembled-forecast-outliers-api-openapi.yml
- type: Documentation
url: https://docs.assembled.com/
- type: JSONSchema
url: json-schema/assembled-assist-response-schema.json
- aid: assembled:assembled-forecast-totals-api
name: Assembled Forecast Totals API
description: The Forecast Totals API from Assembled — 2 operation(s) for forecast totals.
humanURL: https://docs.assembled.com/
tags:
- Forecast Totals
properties:
- type: OpenAPI
url: openapi/assembled-forecast-totals-api-openapi.yml
- type: Documentation
url: https://docs.assembled.com/
- type: JSONSchema
url: json-schema/assembled-assist-response-schema.json
- aid: assembled:assembled-forecasts-vs-actuals-api
name: Assembled Forecasts Vs Actuals API
description: The Forecasts Vs Actuals API from Assembled — 1 operation(s) for forecasts vs actuals.
humanURL: https://docs.assembled.com/
tags:
- Forecasts Vs Actuals
properties:
- type: OpenAPI
url: openapi/assembled-forecasts-vs-actuals-api-openapi.yml
- type: Documentation
url: https://docs.assembled.com/
- type: JSONSchema
url: json-schema/assembled-assist-response-schema.json
- aid: assembled:assembled-quality-assurance-api
name: Assembled Quality Assurance API
description: The Quality Assurance API from Assembled — 1 operation(s) for quality assurance.
humanURL: https://docs.assembled.com/
tags:
- Quality Assurance
properties:
- type: OpenAPI
url: openapi/assembled-quality-assurance-api-openapi.yml
- type: Documentation
url: https://docs.assembled.com/
- type: JSONSchema
url: json-schema/assembled-assist-response-schema.json
- aid: assembled:assembled-queues-api
name: Assembled Queues API
description: The Queues API from Assembled — 2 operation(s) for queues.
humanURL: https://docs.assembled.com/
tags:
- Queues
properties:
- type: OpenAPI
url: openapi/assembled-queues-api-openapi.yml
- type: Documentation
url: https://docs.assembled.com/
- type: JSONSchema
url: json-schema/assembled-assist-response-schema.json
- aid: assembled:assembled-requirement-types-api
name: Assembled Requirement Types API
description: The Requirement Types API from Assembled — 1 operation(s) for requirement types.
humanURL: https://docs.assembled.com/
tags:
- Requirement Types
properties:
- type: OpenAPI
url: openapi/assembled-requirement-types-api-openapi.yml
- type: Documentation
url: https://docs.assembled.com/
- type: JSONSchema
url: json-schema/assembled-assist-response-schema.json
- aid: assembled:assembled-roles-api
name: Assembled Roles API
description: Available roles that can be assigned to people
humanURL: https://docs.assembled.com/
tags:
- Roles
properties:
- type: OpenAPI
url: openapi/assembled-roles-api-openapi.yml
- type: Documentation
url: https://docs.assembled.com/
- type: JSONSchema
url: json-schema/assembled-assist-response-schema.json
- aid: assembled:assembled-sites-api
name: Assembled Sites API
description: The Sites API from Assembled — 2 operation(s) for sites.
humanURL: https://docs.assembled.com/
tags:
- Sites
properties:
- type: OpenAPI
url: openapi/assembled-sites-api-openapi.yml
- type: Documentation
url: https://docs.assembled.com/
- type: JSONSchema
url: json-schema/assembled-assist-response-schema.json
- aid: assembled:assembled-skills-api
name: Assembled Skills API
description: The Skills API from Assembled — 2 operation(s) for skills.
humanURL: https://docs.assembled.com/
tags:
- Skills
properties:
- type: OpenAPI
url: openapi/assembled-skills-api-openapi.yml
- type: Documentation
url: https://docs.assembled.com/
- type: JSONSchema
url: json-schema/assembled-assist-response-schema.json
- aid: assembled:assembled-teams-api
name: Assembled Teams API
description: The Teams API from Assembled — 2 operation(s) for teams.
humanURL: https://docs.assembled.com/
tags:
- Teams
properties:
- type: OpenAPI
url: openapi/assembled-teams-api-openapi.yml
- type: Documentation
url: https://docs.assembled.com/
- type: JSONSchema
url: json-schema/assembled-assist-response-schema.json
- aid: assembled:assembled-working-hours-api
name: Assembled Working Hours API
description: The Working Hours API from Assembled — 2 operation(s) for working hours.
humanURL: https://docs.assembled.com/
tags:
- Working Hours
properties:
- type: OpenAPI
url: openapi/assembled-working-hours-api-openapi.yml
- type: Documentation
url: https://docs.assembled.com/
- type: JSONSchema
url: json-schema/assembled-assist-response-schema.json
common:
- type: AgenticAccess
url: agentic-access/assembled-agentic-access.yml
- type: TrustCenter
url: security/assembled-trust-center.yml
- type: VulnerabilityDisclosure
url: security/assembled-vulnerability-disclosure.yml
- type: DomainSecurity
url: security/assembled-domain-security.yml
- type: Authentication
url: authentication/assembled-authentication.yml
- type: PostmanWorkspace
url: https://www.postman.com/kinlaneapi/assembled/overview
- type: Arazzo
url: arazzo/assembled-agent-profile-update-workflow.yml
name: Assembled Update an Agent Profile
- type: Arazzo
url: arazzo/assembled-associate-agent-platforms-workflow.yml
name: Assembled Associate Platform IDs to an Agent
- type: Arazzo
url: arazzo/assembled-audit-schedule-changes-workflow.yml
name: Assembled Audit Schedule Changes
- type: Arazzo
url: arazzo/assembled-cancel-time-off-workflow.yml
name: Assembled Review and Cancel a Time Off Request
- type: Arazzo
url: arazzo/assembled-forecast-to-requirement-workflow.yml
name: Assembled Turn a Forecast into a Staffing Requirement
- type: Arazzo
url: arazzo/assembled-generate-report-workflow.yml
name: Assembled Generate and Retrieve a Report
- type: Arazzo
url: arazzo/assembled-ingest-conversations-workflow.yml
name: Assembled Ingest and Enrich Conversations
- type: Arazzo
url: arazzo/assembled-manage-forecast-total-workflow.yml
name: Assembled Create and Read a Forecast Total
- type: Arazzo
url: arazzo/assembled-provision-agent-workflow.yml
name: Assembled Provision a New Agent
- type: Arazzo
url: arazzo/assembled-provision-queue-and-staff-workflow.yml
name: Assembled Provision a Queue and Staff It
- type: Arazzo
url: arazzo/assembled-request-time-off-workflow.yml
name: Assembled Request Time Off for an Agent
- type: Arazzo
url: arazzo/assembled-review-working-hours-workflow.yml
name: Assembled Review an Agent's Working Hours
- type: Arazzo
url: arazzo/assembled-schedule-agent-shift-workflow.yml
name: Assembled Schedule an Agent Shift
- type: Arazzo
url: arazzo/assembled-staff-agent-shift-workflow.yml
name: Assembled Staff a Shift for a Workforce Agent
- type: Arazzo
url: arazzo/assembled-stream-agent-state-workflow.yml
name: Assembled Stream and Verify Agent State
- type: Website
url: https://www.assembled.com
- type: Portal
url: https://docs.assembled.com/
- type: Documentation
url: https://docs.assembled.com/
name: Assembled API Reference
- type: GettingStarted
url: https://docs.assembled.com/
- type: Signup
url: https://app.assembledhq.com/signup
- type: Login
url: https://app.assembledhq.com/login
- type: Pricing
url: https://www.assembled.com/pricing
- type: Plans
url: plans/assembled-plans-pricing.yml
- type: RateLimits
url: rate-limits/assembled-rate-limits.yml
- type: FinOps
url: finops/assembled-finops.yml
- type: StatusPage
url: https://status.assembled.com
- type: Blog
url: https://www.assembled.com/blog
- type: Customers
url: https://www.assembled.com/customers
- type: About
url: https://www.assembled.com/about
- type: Careers
url: https://www.assembled.com/careers
- type: Contact
url: https://www.assembled.com/contact
- type: Support
url: https://support.assembled.com
- type: PrivacyPolicy
url: https://www.assembled.com/privacy
- type: TermsOfService
url: https://www.assembled.com/terms
- type: TrustCenter
url: https://trust.assembled.com
- type: SecurityPolicy
url: https://www.assembled.com/security
- type: GitHubOrganization
url: https://github.com/assembledhq
- type: SDKs
url: https://github.com/assembledhq/assembled-chat-ios-sdk
name: Assembled Chat iOS SDK
- type: SDKs
url: https://github.com/assembledhq/assembled-chat-android-sdk
name: Assembled Chat Android SDK
- type: LinkedIn
url: https://www.linkedin.com/company/assembledhq
- type: Twitter
url: https://twitter.com/assembledhq
- type: YouTube
url: https://www.youtube.com/@assembledhq
- type: AppExchange
url: https://appexchange.salesforce.com/appxListingDetail?listingId=22604eaa-c6cf-4357-bec0-297e4236345f
name: Salesforce AppExchange Listing
- type: Integrations
url: https://www.assembled.com/integrations
- type: Product
url: https://www.assembled.com/products/workforce-management
name: Workforce Management
- type: Product
url: https://www.assembled.com/products/ai-agents
name: AI Agents
- type: Product
url: https://www.assembled.com/products/ai-copilot
name: AI Copilot
- type: Product
url: https://www.assembled.com/products/vendor-management
name: Vendor Management
- type: JSONLD
url: json-ld/assembled-context.jsonld
- type: Vocabulary
url: vocabulary/assembled-vocabulary.yml
- type: SpectralRuleset
url: rules/assembled-rules.yml
- type: Features
data:
- ML-based forecasting with >90% accuracy across phone, email, chat, SMS, social, and back-office channels
- AI-powered schedule generation that accounts for both human and AI agent coverage
- Real-time adherence and live performance dashboards with intelligent case routing
- Unified workforce management for in-house agents, BPO vendors, and AI agents
- Automated time-off and shift-swap workflows (Pro and Enterprise)
- Custom API integrations and white-glove onboarding (Enterprise)
- AI Agents — autonomous multichannel resolution across chat, email, SMS, and voice with smart handoffs
- AI Copilot — reply drafting, real-time translation, summarisation, agent guidance, and tone modifiers
- Agentic workflows, escalation rules, custom style guides, and built-in QA tools for AI Agents
- Vendor Management add-on with capacity planning, scheduling integration, coverage heatmaps, and billing reports
- Structured reports for adherence, ticket statistics, and handle times via async report jobs
- Quality assurance score ingestion from Klaus, Rippit (MaestroQA), evaluagent, Observe.AI
- REST API at https://api.assembledhq.com/v0/ with HTTP Basic Auth (sk_live_ API keys)
- Date-based API versioning via the API-Version request header
- Default rate limit of 300 requests per minute (5 req/s) with bursts up to 20
- Bulk operations supported across most write endpoints, plus soft-delete semantics
- Native integrations across CCaaS (Five9, Genesys Cloud, Talkdesk, Amazon Connect, NiCE, UJET, Zoom), CRM/helpdesk (Zendesk,
Salesforce, Intercom, Kustomer, Gladly, Gorgias, Dixa, ServiceNow), HRIS (Workday, HiBob), knowledge bases (Notion, Confluence,
Guru, SharePoint, Google Drive), Fivetran data pipeline, Slack, Okta, Google Calendar, and Shopify
- Official iOS and Android SDKs for embedding the Assembled chat widget into mobile applications
- SOC 2, GDPR, and HIPAA compliance with enterprise-grade security and policy guardrails
- Scheduling 4.5+ billion events per year for ~100,000 agents across 50+ countries (2025)
sources:
- https://www.assembled.com
- https://www.assembled.com/pricing
- https://www.assembled.com/integrations
- https://docs.assembled.com/
- https://github.com/assembledhq
updated: '2026-05-24'
maintainers:
- FN: Kin Lane
email: info@apievangelist.com
X: apievangelist
url: https://apievangelist.com
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