Assembled Assist Conversations API

openapi: 3.1.0
info:
  title: Assembled Activities Assist Conversations API
  description: 'Activities are the scheduled shifts, breaks, time-off blocks, training

    sessions, and meetings that make up an agent''s calendar in Assembled.


    The Activities API supports single and bulk activity creation, listing

    with rich filters, soft-delete semantics, and CRUD for activity types

    (the colour-coded categories shown on schedules). The event_changes

    endpoint surfaces an audit trail of schedule modifications.

    '
  version: '2026-05-24'
  contact:
    name: Assembled Support
    url: https://support.assembled.com
servers:
- url: https://api.assembledhq.com
  description: Production Server
security:
- BasicAuth: []
tags:
- name: Assist Conversations
paths:
  /v0/assist/conversations:
    get:
      summary: Assembled List Assist Conversations
      description: List AI-assisted conversations.
      operationId: listAssistConversations
      tags:
      - Assist Conversations
      parameters:
      - in: query
        name: start_time
        schema:
          type: string
          format: date-time
      - in: query
        name: end_time
        schema:
          type: string
          format: date-time
      - in: query
        name: status
        schema:
          type: string
      responses:
        '200':
          description: Conversations
          content:
            application/json:
              schema:
                type: object
                properties:
                  conversations:
                    type: array
                    items:
                      $ref: '#/components/schemas/AssistConversation'
  /v0/assist/conversations/{id}/handoff:
    get:
      summary: Assembled Get Assist Conversation Handoff
      description: Retrieve the handoff payload for a single AI-assisted conversation.
      operationId: getAssistConversationHandoff
      tags:
      - Assist Conversations
      parameters:
      - in: path
        name: id
        required: true
        schema:
          type: string
      responses:
        '200':
          description: Handoff payload
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/AssistHandoff'
components:
  schemas:
    AssistHandoff:
      type: object
      properties:
        id:
          type: string
        conversation_id:
          type: string
        handed_off_at:
          type: string
          format: date-time
        reason:
          type: string
        summary:
          type: string
        transcript:
          type: array
          items:
            type: object
            properties:
              role:
                type: string
                enum:
                - customer
                - ai
                - human
              content:
                type: string
              timestamp:
                type: string
                format: date-time
    AssistConversation:
      type: object
      properties:
        id:
          type: string
        channel:
          type: string
        status:
          type: string
          example: resolved
        started_at:
          type: string
          format: date-time
        ended_at:
          type: string
          format: date-time
          nullable: true
        resolved_by:
          type: string
          enum:
          - ai
          - human
          - mixed
        customer_id:
          type: string
        handoff_id:
          type: string
          nullable: true
  securitySchemes:
    BasicAuth:
      type: http
      scheme: basic