Assembled

Assembled Conversations API

Bulk-ingest and bulk-update customer conversation records — phone, email, chat, SMS, social, and back-office — so they can be associated with agents, queues, and channels for reporting, QA, and analytics. Used by customers running on non-Zendesk/Salesforce stacks or merging multiple CRMs into a unified support view.

Documentation GitHub OpenAPI

Operations 2

POST /v0/conversations/bulk Assembled Bulk Upsert Conversations #

PATCH /v0/conversations/bulk Assembled Bulk Update Conversations #

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OpenAPI Specification

openapi: 3.2.0
info:
  title: Assembled Activities Conversations API
  description: 'Activities are the scheduled shifts, breaks, time-off blocks, training

    sessions, and meetings that make up an agent''s calendar in Assembled.


    The Activities API supports single and bulk activity creation, listing

    with rich filters, soft-delete semantics, and CRUD for activity types

    (the colour-coded categories shown on schedules). The event_changes

    endpoint surfaces an audit trail of schedule modifications.

    '
  version: '2026-05-24'
  contact:
    name: Assembled Support
    url: https://support.assembled.com
servers:
- url: https://api.assembledhq.com
  description: Production Server
security:
- BasicAuth: []
tags:
- name: Conversations
paths:
  /v0/conversations/bulk:
    post:
      summary: Assembled Bulk Upsert Conversations
      description: Create or overwrite conversation records in bulk.
      operationId: bulkUpsertConversations
      tags:
      - Conversations
      requestBody:
        required: true
        content:
          application/json:
            schema:
              type: object
              properties:
                conversations:
                  type: array
                  items:
                    $ref: '#/components/schemas/ConversationInput'
      responses:
        '202':
          description: Accepted
    patch:
      summary: Assembled Bulk Update Conversations
      description: Update existing conversations with partial fields, identified by external_id.
      operationId: bulkUpdateConversations
      tags:
      - Conversations
      requestBody:
        required: true
        content:
          application/json:
            schema:
              type: object
              properties:
                conversations:
                  type: array
                  items:
                    $ref: '#/components/schemas/ConversationUpdate'
      responses:
        '202':
          description: Accepted
components:
  schemas:
    ConversationUpdate:
      type: object
      required:
      - external_id
      properties:
        external_id:
          type: string
        assigned_agent_id:
          type: string
        status:
          type: string
        ended_at:
          type: string
          format: date-time
        handle_time_seconds:
          type: number
        resolved:
          type: boolean
        csat_score:
          type: number
        metadata:
          type: object
          additionalProperties: true
    ConversationInput:
      type: object
      required:
      - external_id
      - channel
      - started_at
      properties:
        external_id:
          type: string
          description: Stable identifier from the source platform
        platform:
          type: string
          example: zendesk
        channel:
          type: string
          enum:
          - phone
          - email
          - chat
          - sms
          - social
          - back_office
        queue_id:
          type: string
        assigned_agent_id:
          type: string
        customer_id:
          type: string
        subject:
          type: string
        status:
          type: string
        started_at:
          type: string
          format: date-time
        ended_at:
          type: string
          format: date-time
        handle_time_seconds:
          type: number
        wait_time_seconds:
          type: number
        first_response_time_seconds:
          type: number
        resolved:
          type: boolean
        csat_score:
          type: number
          nullable: true
        metadata:
          type: object
          additionalProperties: true
  securitySchemes:
    BasicAuth:
      type: http
      scheme: basic