CallMiner

aid: callminer
name: CallMiner
description: CallMiner is a Waltham, Massachusetts conversation intelligence and contact-center analytics company whose Eureka
  platform captures and analyzes omnichannel customer interactions — recorded and real-time audio, screen recordings, chat,
  email, surveys and video — to surface customer experience, quality management, risk and compliance, fraud and sales-effectiveness
  insight. The product family spans Capture (Record, Screen Record, Redact), Intelligence (Analyze, Visualize), Augmentation
  (Coach, RealTime) and Automation (Outreach, OmniAgent, LiveTranslate). CallMiner exposes an OAuth 2.0 protected developer
  API — a media/metadata Ingestion API and a Bulk Export API — hosted on regional api*.callminer.net endpoints and secured
  by its own IdentityServer-based identity provider at idp*.callminer.net. The API reference is published as Swagger UI on
  the API host itself but sits behind an interactive login, so no machine-readable contract is publicly retrievable.
url: https://raw.githubusercontent.com/api-evangelist/callminer/refs/heads/main/apis.yml
image: https://images.ctfassets.net/xj0skx6m69u2/cFRNy2dkU6bRc2iRmk7tF/6f1fc904dea9217c746c0b5cfd9eaa32/Logo_CallMiner_Color.svg
x-type: company
x-source: harvest:secondary-market
specificationVersion: '0.20'
created: '2026-08-09'
modified: '2026-08-14'
tags:
- Company
- Conversation Intelligence
- Speech Analytics
- Contact Center
- Customer Experience
- Artificial Intelligence
- Analytics
- Transcription
- Quality Management
- Compliance
apis:
- name: CallMiner Eureka Ingestion API
  description: Asynchronously add or update media and metadata for audio and text-based contacts in a CallMiner Eureka tenant.
    Hosted on the regional CallMiner API host and protected by OAuth 2.0 client credentials issued against the CallMiner identity
    provider; the Swagger UI on the API host requires an interactive CallMiner login, so the OpenAPI document is not publicly
    retrievable.
  humanURL: https://api.callminer.net/swagger
  baseURL: https://api.callminer.net
  tags:
  - Ingestion
  - Media
  - Metadata
  x-access: gated
  x-evidence:
    fetched: '2026-08-09'
    swagger_ui: https://api.callminer.net/swagger
    http_status: 302
    redirects_to: https://idp.callminer.net/connect/authorize
    oauth_scope: https://callminer.net/auth/platform-ingestion
  properties:
  - type: Authentication
    url: authentication/callminer-authentication.yml
  - type: OAuthScopes
    url: scopes/callminer-scopes.yml
- name: CallMiner Eureka Bulk Export API
  description: Create and poll bulk export jobs that extract contact, transcript, score and metadata datasets out of a CallMiner
    Eureka tenant as downloadable archives. Protected by OAuth 2.0 client credentials against the CallMiner identity provider;
    the Swagger UI is served from the API host but redirects to an interactive login.
  humanURL: https://api.callminer.net/bulkexport/swagger
  baseURL: https://api.callminer.net/bulkexport/api
  tags:
  - Bulk Export
  - Reporting
  - Data Export
  x-access: gated
  x-evidence:
    fetched: '2026-08-09'
    swagger_ui: https://api.callminer.net/bulkexport/swagger
    http_status: 302
    redirects_to: https://idp.callminer.net/connect/authorize
    oauth_scope: https://callminer.net/auth/platform-bulkexport
  properties:
  - type: Authentication
    url: authentication/callminer-authentication.yml
  - type: OAuthScopes
    url: scopes/callminer-scopes.yml
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com
- FN: APIs.json
  email: info@apis.io
common:
- type: TrustCenter
  url: security/callminer-trust-center.yml
- type: DomainSecurity
  url: security/callminer-domain-security.yml
- type: Website
  url: https://callminer.com/
- type: Blog
  url: https://callminer.com/blog
- type: BlogRSS
  url: https://callminer.com/blog/feed
- type: Support
  url: https://callminer.com/contact
- type: Community
  url: https://community.callminer.com/
- type: FAQ
  url: https://callminer.com/faq
- type: TermsOfService
  url: https://callminer.com/terms-use
- type: PrivacyPolicy
  url: https://callminer.com/privacy-policy
- type: StatusPage
  url: https://status.callminer.net/
- type: Compliance
  url: https://callminer.com/our-company-security
- type: Integrations
  url: https://callminer.com/products/integrations/integration-listings
- type: Authentication
  url: authentication/callminer-authentication.yml
- type: OAuthScopes
  url: scopes/callminer-scopes.yml
- type: WellKnown
  url: well-known/callminer-well-known.yml
- type: Conformance
  url: conformance/callminer-conformance.yml
- type: Lifecycle
  url: lifecycle/callminer-lifecycle.yml
- type: LLMsTxt
  url: llms/callminer-llms.txt
- type: Packages
  url: packages/callminer-packages.yml
- type: Conventions
  url: conventions/callminer-conventions.yml
- type: DataModel
  url: data-model/callminer-data-model.yml
- type: Plans
  url: plans/callminer-plans-pricing.yml
- type: RateLimits
  url: rate-limits/callminer-rate-limits.yml
x-enrichment:
  date: '2026-08-14'
  status: minimal
  artifacts_added: 5
  pass: local-v1
x-coverage:
  state: gated
  reason: customer-only-docs
  detail: CallMiner's own Swagger document is live at the .NET Swashbuckle default path on both API mounts — /swagger/v1/swagger.json
    and /bulkexport/swagger/v1/swagger.json — and each 302s to https://idp.callminer.net/connect/authorize, so the contract
    exists and is named v1 but requires an interactive CallMiner tenant login to read.
  evidence:
  - url: https://api.callminer.net/swagger/v1/swagger.json
    status: 302
  - url: https://api.callminer.net/bulkexport/swagger/v1/swagger.json
    status: 302
  - url: https://api.callminer.net/openapi.json
    status: 404
  - url: https://community.callminer.com/
    status: 200
  checked: '2026-08-14'