CallMiner

CallMiner is a Waltham, Massachusetts conversation intelligence and contact-center analytics company whose Eureka platform captures and analyzes omnichannel customer interactions — recorded and real-time audio, screen recordings, chat, email, surveys and video — to surface customer experience, quality management, risk and compliance, fraud and sales-effectiveness insight. The product family spans Capture (Record, Screen Record, Redact), Intelligence (Analyze, Visualize), Augmentation (Coach, RealTime) and Automation (Outreach, OmniAgent, LiveTranslate). CallMiner exposes an OAuth 2.0 protected developer API — a media/metadata Ingestion API and a Bulk Export API — hosted on regional api*.callminer.net endpoints and secured by its own IdentityServer-based identity provider at idp*.callminer.net. The API reference is published as Swagger UI on the API host itself but sits behind an interactive login, so no machine-readable contract is publicly retrievable.

CallMiner is listed with 2 APIs on the APIs.io network. Tagged areas include Company, Conversation Intelligence, Speech Analytics, Contact Center, and Customer Experience.

CallMiner’s developer surface includes engineering blog, support, FAQ, authentication, and 19 more developer resources.

🌐 Visit website 📡 Profile data on GitHub

25.9/100 emerging ▬ flat Agent 13/100 agent aware Front door AI 6/6 dominant saas Full breakdown ↓
scored 2026-10-17 · rubric v0.24.0

AccessSelf serve

2 APIs

Company Conversation Intelligence Speech Analytics Contact Center Customer Experience Artificial Intelligence Analytics Transcription Quality Management Compliance

Kin Score

Kin Score How this is scored →
scored 2026-10-17 · rubric v0.24.0

Composite quality — 25.9/100 · emerging

Contract Quality 0.0 / 21

Developer Ergonomics 3.2 / 17

Access Clarity 6.3 / 17

Operational Transparency 1.7 / 11

Contract Governance 1.9 / 10

Discoverability 6.2 / 9

Regulatory Posture 5.5 / 15

Agent readiness — 13/100 · agent aware

Machine-Readable Contract 0 / 18

Agentic Access Contract 0 / 10

Documented Reversibility 0 / 6

MCP Server 0 / 12

Machine-Readable Auth 10 / 10

Idempotency 0 / 9

Stable Error Semantics 0 / 8

Request/Response Examples 0 / 7

Rate-Limit Signaling 7 / 7

Typed Event Surface 0 / 6

Agent Skills 0 / 5

Well-Known Catalog 0 / 4

Consent & Bot Identity 0 / 3

A2A Agent Card 0 / 8

Dry-Run / Simulate Mode 0 / 4

Delegated User Identity 6 / 6

Protected Resource Metadata 0 / 5

Registration Without a Human 0 / 6

Agentic Commerce Well-Known Document 0 / 5

Regulatory Posture applies to this provider. Its tags matched the Horizontal (data, software, accessibility, platform) regime, so Regulatory Posture carries 15 points of the composite. If this regime is wrong for your business, say so on your provider repo — the applicability map is public and we will correct it.

Create-or-Update Ergonomics could not be measured. We hold no machine-readable contract for this provider to read, so there is nothing to measure a write surface against. Excluded rather than scored zero: never-measured and measured-empty are different facts. Publishing an OpenAPI is what makes this facet — and several others — scorable at all.

The six quality facets above are damped to 85 points between them, because the conditional facet above carries the other 15. That is why each facet's contribution is shown against a damped maximum: raising a quality facet moves the composite by 85% of its nominal weight, not 100%. The full arithmetic is at apis.io/rating/.

Improve this rating by publishing the missing artifacts — every area above can be raised, and the full rubric is at apis.io/rating/. Every facet and dimension name above is a link: it opens that measurement's own page — what it means, the exact checks that feed it, how the whole catalog distributes on it, and the providers at the top of it. This rating is computed from github.com/api-evangelist/callminer: open an issue to ask a question, or submit a pull request to add artifacts. Submit an artifact on GitHub — free → Manage your own listing — the Influence plan, $499/mo →

Markets this provider is in provisional

The Kin Score Market layer reads a provider inside its market: its position, and how deep its integrations go. Depth is only comparable within a position. Provisional and unweighted: not part of the Kin Score or agent readiness.

Market	Position	Depth	Registered MCP server	Declares compatibility
Customer Support, Helpdesk and Contact Center	builds-on	36.7	-	-

Registered MCP server and declares compatibility are report only — not weighted. Undeclared means we found nothing we can read, so there is no number: we never infer integrations.

APIs 2

Individual APIs this provider publishes, each with its own machine-readable definition.

CallMiner Eureka Ingestion API

Asynchronously add or update media and metadata for audio and text-based contacts in a CallMiner Eureka tenant. Hosted on the regional CallMiner API host and protected by OAuth ...

CallMiner Eureka Bulk Export API

Create and poll bulk export jobs that extract contact, transcript, score and metadata datasets out of a CallMiner Eureka tenant as downloadable archives. Protected by OAuth 2.0 ...

Pricing Plans 1

Published pricing tiers and plan structures.

Callminer Plans Pricing

0 plans

PLANS

Rate Limits 1

Documented rate limits and quota policies.

Callminer Rate Limits

0 limits

RATE LIMITS

Security Posture 3

Authentication, domain security, vulnerability disclosure, and trust-center signals.

Callminer Authentication

oauth2/openIdConnect · 3 schemes

SECURITY

Callminer Domain Security

TLSv1.3 · HSTS · DMARC

SECURITY

Callminer Trust Center

SOC 2 Type II, ISO/IEC 27001:2022, HITRUST CSF, FISMA, PCI DSS, HIPAA

SECURITY

Scopes 1

OAuth scopes governing access to this provider's APIs.

Callminer Scopes

5 scopes · authorizationCode/clientCredentials

5 scopes

SCOPES

Resources

Agent Surfaces 2

MCP servers, agent skills, and machine-readable catalogs

WellKnown

WellKnown

LLMsTxt

LLMsTxt

Design & Contract 4

Pagination, idempotency, versioning, errors, and events

Conformance

Lifecycle

Conventions

DataModel

Build 1

SDKs, sample code, and the tooling you integrate with

Packages

Packages

Access & Security 5

Authentication, authorization, and security posture

TrustCenter

DomainSecurity

Compliance

Authentication

OAuthScopes

Operate 5

Status, limits, changes, and where to get help

Support

Community

FAQ

StatusPage

RateLimits

Commercial 3

Pricing, plans, and the legal terms of use

TermsOfService

TermsOfService

PrivacyPolicy

PrivacyPolicy

Plans

Plans

Company 3

The organization behind the API

Website

Website

Blog

Blog

BlogRSS

BlogRSS

Source (apis.yml)

aid: callminer
name: CallMiner
description: CallMiner is a Waltham, Massachusetts conversation intelligence and contact-center analytics company whose Eureka
  platform captures and analyzes omnichannel customer interactions — recorded and real-time audio, screen recordings, chat,
  email, surveys and video — to surface customer experience, quality management, risk and compliance, fraud and sales-effectiveness
  insight. The product family spans Capture (Record, Screen Record, Redact), Intelligence (Analyze, Visualize), Augmentation
  (Coach, RealTime) and Automation (Outreach, OmniAgent, LiveTranslate). CallMiner exposes an OAuth 2.0 protected developer
  API — a media/metadata Ingestion API and a Bulk Export API — hosted on regional api*.callminer.net endpoints and secured
  by its own IdentityServer-based identity provider at idp*.callminer.net. The API reference is published as Swagger UI on
  the API host itself but sits behind an interactive login, so no machine-readable contract is publicly retrievable.
url: https://raw.githubusercontent.com/api-evangelist/callminer/refs/heads/main/apis.yml
deliveryModel:
  model: saas
  open_source: false
  commercial: true
  callable_host: false
  label: Hosted service · you call their endpoint
  confidence: medium
  source:
  - pricing
  generated: '2026-08-28'
  method: derived
accessModel:
  pricing: unknown
  onboarding: self-serve
  trial: false
  try_now: false
  public: false
  label: Self-serve signup
  confidence: medium
  source:
  - authentication
  - scopes
  - rate-limits
  - security
  generated: '2026-09-02'
  method: derived
image: https://images.ctfassets.net/xj0skx6m69u2/cFRNy2dkU6bRc2iRmk7tF/6f1fc904dea9217c746c0b5cfd9eaa32/Logo_CallMiner_Color.svg
x-type: company
x-source: harvest:secondary-market
specificationVersion: '0.23'
created: '2026-08-09'
modified: '2026-08-14'
tags:
- Company
- Conversation Intelligence
- Speech Analytics
- Contact Center
- Customer Experience
- Artificial Intelligence
- Analytics
- Transcription
- Quality Management
- Compliance
apis:
- name: CallMiner Eureka Ingestion API
  description: Asynchronously add or update media and metadata for audio and text-based contacts in a CallMiner Eureka tenant.
    Hosted on the regional CallMiner API host and protected by OAuth 2.0 client credentials issued against the CallMiner identity
    provider; the Swagger UI on the API host requires an interactive CallMiner login, so the OpenAPI document is not publicly
    retrievable.
  humanURL: https://api.callminer.net/swagger
  baseURL: https://api.callminer.net
  tags:
  - Ingestion
  - Media
  - Metadata
  x-access: gated
  x-evidence:
    fetched: '2026-08-09'
    swagger_ui: https://api.callminer.net/swagger
    http_status: 302
    redirects_to: https://idp.callminer.net/connect/authorize
    oauth_scope: https://callminer.net/auth/platform-ingestion
  properties:
  - type: Authentication
    url: authentication/callminer-authentication.yml
  - type: OAuthScopes
    url: scopes/callminer-scopes.yml
- name: CallMiner Eureka Bulk Export API
  description: Create and poll bulk export jobs that extract contact, transcript, score and metadata datasets out of a CallMiner
    Eureka tenant as downloadable archives. Protected by OAuth 2.0 client credentials against the CallMiner identity provider;
    the Swagger UI is served from the API host but redirects to an interactive login.
  humanURL: https://api.callminer.net/bulkexport/swagger
  baseURL: https://api.callminer.net/bulkexport/api
  tags:
  - Bulk Export
  - Reporting
  - Data Export
  x-access: gated
  x-evidence:
    fetched: '2026-08-09'
    swagger_ui: https://api.callminer.net/bulkexport/swagger
    http_status: 302
    redirects_to: https://idp.callminer.net/connect/authorize
    oauth_scope: https://callminer.net/auth/platform-bulkexport
  properties:
  - type: Authentication
    url: authentication/callminer-authentication.yml
  - type: OAuthScopes
    url: scopes/callminer-scopes.yml
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com
- FN: APIs.json
  email: info@apis.io
common:
- type: TrustCenter
  url: security/callminer-trust-center.yml
- type: DomainSecurity
  url: security/callminer-domain-security.yml
- type: Website
  url: https://callminer.com/
- type: Blog
  url: https://callminer.com/blog
- type: BlogRSS
  url: https://callminer.com/blog/feed
- type: Support
  url: https://callminer.com/contact
- type: Community
  url: https://community.callminer.com/
- type: FAQ
  url: https://callminer.com/faq
- type: TermsOfService
  url: https://callminer.com/terms-use
- type: PrivacyPolicy
  url: https://callminer.com/privacy-policy
- type: StatusPage
  url: https://status.callminer.net/
- type: Compliance
  url: https://callminer.com/our-company-security
- type: Integrations
  url: https://callminer.com/products/integrations/integration-listings
- type: Authentication
  url: authentication/callminer-authentication.yml
- type: OAuthScopes
  url: scopes/callminer-scopes.yml
- type: WellKnown
  url: well-known/callminer-well-known.yml
- type: Conformance
  url: conformance/callminer-conformance.yml
- type: Lifecycle
  url: lifecycle/callminer-lifecycle.yml
- type: LLMsTxt
  url: llms/callminer-llms.txt
- type: Packages
  url: packages/callminer-packages.yml
- type: Conventions
  url: conventions/callminer-conventions.yml
- type: DataModel
  url: data-model/callminer-data-model.yml
- type: Plans
  url: plans/callminer-plans-pricing.yml
- type: RateLimits
  url: rate-limits/callminer-rate-limits.yml
x-enrichment:
  date: '2026-08-14'
  status: minimal
  artifacts_added: 5
  pass: local-v1
x-coverage:
  state: gated
  reason: customer-only-docs
  detail: CallMiner's own Swagger document is live at the .NET Swashbuckle default path on both API mounts — /swagger/v1/swagger.json
    and /bulkexport/swagger/v1/swagger.json — and each 302s to https://idp.callminer.net/connect/authorize, so the contract
    exists and is named v1 but requires an interactive CallMiner tenant login to read.
  evidence:
  - url: https://api.callminer.net/swagger/v1/swagger.json
    status: 302
  - url: https://api.callminer.net/bulkexport/swagger/v1/swagger.json
    status: 302
  - url: https://api.callminer.net/openapi.json
    status: 404
  - url: https://community.callminer.com/
    status: 200
  checked: '2026-08-14'

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