Glia

Glia (formerly SaleMove) is a digital customer service and applied-AI platform built for banks, credit unions and insurers, unifying chat, voice, video, messaging and CoBrowsing under what the company calls ChannelLess architecture. Its AI layer is packaged as Glia Banker (customer-facing AI agent), Glia CoPilot (real-time agent assist) and Glia Analyst (manager/QA AI), alongside Glia Voice. The developer surface is a REST API at api.glia.com with regional US/EU hosts, a public Visitor JS SDK for embedding engagements in web properties, native iOS/Android/Ionic widget SDKs published to CocoaPods and Maven Central, and Glia Functions - a workerd-based serverless JavaScript runtime with a first-party CLI and MCP server. Developer documentation is served from a Fern-hosted portal that requires a Glia account login, so no public OpenAPI is published.

Glia publishes 3 APIs on the APIs.io network. Tagged areas include Company, Customer Service, Contact Center, Banking, and Credit Unions.

Glia’s developer surface includes documentation, API reference, engineering blog, support, pricing, CLI, authentication, and 28 more developer resources.

🌐 Visit website 📡 Source on GitHub

41.0/100 developing ▬ flat Agent 9/100 agent aware open core · MIT Full breakdown ↓
scored 2026-09-08 · rubric v0.20.0

3 APIs 1 MCP Servers

Company Customer Service Contact Center Banking Credit Unions Financial-Services Conversational AI Voice Co-Browsing Serverless

Kin Score

Kin Score How this is scored →
scored 2026-09-08 · rubric v0.20.0

Composite quality — 41.0/100 · developing

Contract Quality 0.0 / 21

Developer Ergonomics 10.1 / 17

Access Clarity 9.2 / 17

Operational Transparency 4.9 / 11

Contract Governance 1.9 / 10

Discoverability 6.9 / 9

Regulatory Posture 6.8 / 15

Agent readiness — 9/100 · agent aware

Machine-Readable Contract 0 / 18

Agentic Access Contract 0 / 10

Documented Reversibility 0 / 6

MCP Server 0 / 12

Machine-Readable Auth 10 / 10

Idempotency 9 / 9

Stable Error Semantics 8 / 8

Request/Response Examples 0 / 7

Rate-Limit Signaling 0 / 7

Typed Event Surface 0 / 6

Agent Skills 0 / 5

Well-Known Catalog 0 / 4

Consent & Bot Identity 0 / 3

A2A Agent Card 0 / 8

Dry-Run / Simulate Mode 0 / 4

Delegated User Identity 0 / 6

Protected Resource Metadata 0 / 5

Registration Without a Human 0 / 6

Agentic Commerce Well-Known Document 0 / 5

Regulatory Posture applies to this provider. Its tags matched the Banking & Open Finance regime, so Regulatory Posture carries 15 points of the composite. If this regime is wrong for your business, say so on your provider repo — the applicability map is public and we will correct it.

Create-or-Update Ergonomics could not be measured. We hold no machine-readable contract for this provider to read, so there is nothing to measure a write surface against. Excluded rather than scored zero: never-measured and measured-empty are different facts. Publishing an OpenAPI is what makes this facet — and several others — scorable at all.

The six quality facets above are damped to 85 points between them, because the conditional facet above carries the other 15. That is why each facet's contribution is shown against a damped maximum: raising a quality facet moves the composite by 85% of its nominal weight, not 100%. The full arithmetic is at apis.io/rating/.

Improve this rating by publishing the missing artifacts — every area above can be raised, and the full rubric is at apis.io/rating/. Every facet and dimension name above is a link: it opens that measurement's own page — what it means, the exact checks that feed it, how the whole catalog distributes on it, and the providers at the top of it. This rating is computed from github.com/api-evangelist/glia: open an issue to ask a question, or submit a pull request to add artifacts. Submit an artifact on GitHub — free → Manage your own listing — the Influence plan, $499/mo →

APIs 3

Individual APIs this provider publishes, each with its own machine-readable definition.

Glia REST API

The Glia platform REST API. Serves operators, sites, engagements, queues and reporting resources over api.glia.com (US) and api.glia.eu (EU). Authentication is a bearer token mi...

Glia Functions API

Glia Functions is a serverless JavaScript runtime (workerd) inside the Glia platform, with REST endpoints for functions, versions, deployments, logs, applets, a KV store and cro...

Glia Visitor JS SDK

The public browser SDK for embedding Glia engagements into a web property - queueing for engagement, chat, media upgrades, screen sharing, CoBrowsing, visitor authentication, su...

MCP Servers 1

Model Context Protocol servers that expose these APIs to AI agents.

Glia MCP Server

MCP SERVER

Security Posture 4

Authentication, domain security, vulnerability disclosure, and trust-center signals.

Glia Authentication

http/apiKey · 4 schemes

SECURITY

Glia Domain Security

TLSv1.3 · HSTS · DMARC

SECURITY

Glia Vulnerability Disclosure

security.txt · contact published

SECURITY

Glia Trust Center

SOC 2 Type 2, PCI DSS, HIPAA/HITECH Type 1, CCPA

SECURITY

Resources

Get Started 2

Portal, sign-up, and the first successful call

DeveloperPortal

DeveloperPortal

Login

Documentation 2

Reference material describing how the API behaves

Documentation

Documentation

APIReference

APIReference

Agent Surfaces 2

MCP servers, agent skills, and machine-readable catalogs

LLMsTxt

LLMsTxt

MCPServer

MCPServer

Design & Contract 7

Pagination, idempotency, versioning, errors, and events

Conventions

Idempotency

ErrorCatalog

Lifecycle

Conformance

Components

DataModel

Scroll for all 7

Build 5

SDKs, sample code, and the tooling you integrate with

GitHubOrganization

Packages

SDKs

CLI

ToolCrosswalk

Access & Security 6

Authentication, authorization, and security posture

Security

Compliance

Authentication

DomainSecurity

VulnerabilityDisclosure

VulnerabilityDisclosure

TrustCenter

TrustCenter

Operate 5

Status, limits, changes, and where to get help

IssueTracker

Support

HelpCenter

StatusPage

ChangeLog

Commercial 4

Pricing, plans, and the legal terms of use

License

Pricing

TermsOfService

PrivacyPolicy

Company 2

The organization behind the API

Website

Website

Blog

Blog

Source (apis.yml)

aid: glia
name: Glia
description: Glia (formerly SaleMove) is a digital customer service and applied-AI platform built for banks, credit unions
  and insurers, unifying chat, voice, video, messaging and CoBrowsing under what the company calls ChannelLess architecture.
  Its AI layer is packaged as Glia Banker (customer-facing AI agent), Glia CoPilot (real-time agent assist) and Glia Analyst
  (manager/QA AI), alongside Glia Voice. The developer surface is a REST API at api.glia.com with regional US/EU hosts, a
  public Visitor JS SDK for embedding engagements in web properties, native iOS/Android/Ionic widget SDKs published to CocoaPods
  and Maven Central, and Glia Functions - a workerd-based serverless JavaScript runtime with a first-party CLI and MCP server.
  Developer documentation is served from a Fern-hosted portal that requires a Glia account login, so no public OpenAPI is
  published.
url: https://raw.githubusercontent.com/api-evangelist/glia/refs/heads/main/apis.yml
deliveryModel:
  model: open-core
  license: MIT
  open_source: true
  commercial: true
  callable_host: false
  label: Open core · an OSS project plus a commercial hosted product
  confidence: high
  source:
  - license
  - pricing
  generated: '2026-08-28'
  method: derived
accessModel:
  pricing: unknown
  onboarding: unknown
  trial: false
  try_now: false
  public: false
  label: Unknown
  confidence: low
  source:
  - authentication
  - security
  generated: '2026-09-03'
  method: derived
image: https://cdn.prod.website-files.com/680f1550811d9719bdbcf21b/680f7b6051475b02b05d75c6_logo.svg
x-type: company
x-source: harvest:secondary-market
x-tier: profiled
x-tier-reason: enrichment-pipeline
specificationVersion: '0.23'
created: '2026-08-04'
modified: '2026-08-04'
tags:
- Company
- Customer Service
- Contact Center
- Banking
- Credit Unions
- Financial-Services
- Conversational AI
- Voice
- Co-Browsing
- Serverless
tags_raw:
- Company
- Customer Service
- Contact Center
- Banking
- Credit Unions
- Financial Services
- Conversational AI
- Voice
- CoBrowsing
- Serverless
apis:
- aid: glia:glia-rest-api
  name: Glia REST API
  description: The Glia platform REST API. Serves operators, sites, engagements, queues and reporting resources over api.glia.com
    (US) and api.glia.eu (EU). Authentication is a bearer token minted from an API key id/secret pair at /operator_authentication/tokens;
    requests negotiate a version through the Accept header (application/vnd.salemove.v1+json). Reference documentation is
    behind a Glia account login, so no OpenAPI is published publicly.
  humanURL: https://docs.glia.com/glia-dev
  baseURL: https://api.glia.com
  tags:
  - Customer Service
  - Engagements
  - Contact Center
  properties:
  - type: Authentication
    url: authentication/glia-authentication.yml
  - type: ErrorCatalog
    url: errors/glia-error-codes.yml
  - type: Conventions
    url: conventions/glia-conventions.yml
- aid: glia:glia-functions-api
  name: Glia Functions API
  description: Glia Functions is a serverless JavaScript runtime (workerd) inside the Glia platform, with REST endpoints for
    functions, versions, deployments, logs, applets, a KV store and cron-style scheduled triggers. Glia publishes a first-party
    CLI and a stdio MCP server exposing 23 tools over these operations.
  humanURL: https://github.com/salemove/glia-functions-tools
  baseURL: https://api.glia.com
  tags:
  - Serverless
  - Functions
  - Developer Tools
  properties:
  - type: MCPServer
    url: mcp/glia-mcp.yml
  - type: ToolCrosswalk
    url: mcp/glia-tool-crosswalk.yml
  - type: CLI
    url: cli/glia-cli.yml
  - type: SourceCode
    url: https://github.com/salemove/glia-functions-tools
- aid: glia:glia-visitor-js-sdk
  name: Glia Visitor JS SDK
  description: The public browser SDK for embedding Glia engagements into a web property - queueing for engagement, chat,
    media upgrades, screen sharing, CoBrowsing, visitor authentication, surveys and message center. Its API reference is published
    openly at sdk-docs.glia.com with 59 documented classes.
  humanURL: https://sdk-docs.glia.com/visitor-js-api/current/
  baseURL: https://api.glia.com
  tags:
  - JavaScript
  - SDK
  - Co-Browsing
  tags_raw:
  - JavaScript
  - SDK
  - CoBrowsing
  properties:
  - type: APIReference
    url: https://sdk-docs.glia.com/visitor-js-api/current/
  - type: DataModel
    url: data-model/glia-data-model.yml
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com
- FN: APIs.json
  email: info@apis.io
common:
- type: IssueTracker
  url: https://github.com/salemove/glia-functions-tools/issues
- type: License
  name: MIT
  url: https://github.com/salemove/glia-functions-tools/blob/master/LICENSE
- type: Website
  url: https://www.glia.com
- type: DeveloperPortal
  url: https://docs.glia.com/glia-dev
- type: Documentation
  url: https://docs.glia.com/
- type: APIReference
  url: https://sdk-docs.glia.com/visitor-js-api/current/
- type: GitHubOrganization
  url: https://github.com/salemove
- type: Blog
  url: https://www.glia.com/blog
- type: Support
  url: https://www.glia.com/services-support
- type: HelpCenter
  url: https://community.glia.com/
- type: Pricing
  url: https://www.glia.com/pricing
- type: Login
  url: https://app.glia.com/
- type: TermsOfService
  url: https://www.glia.com/security-compliance/terms-of-service
- type: PrivacyPolicy
  url: https://www.glia.com/security-compliance/privacy-policy
- type: StatusPage
  url: https://status.glia.com
- type: Security
  url: https://www.glia.com/security-bounty
- type: Compliance
  url: https://www.glia.com/security
- type: LLMsTxt
  url: llms/glia-llms.txt
- type: Packages
  url: packages/glia-packages.yml
- type: SDKs
  url: packages/glia-packages.yml
- type: CLI
  url: cli/glia-cli.yml
- type: MCPServer
  url: mcp/glia-mcp.yml
- type: ToolCrosswalk
  url: mcp/glia-tool-crosswalk.yml
- type: Authentication
  url: authentication/glia-authentication.yml
- type: Conventions
  url: conventions/glia-conventions.yml
- type: Idempotency
  url: conventions/glia-conventions.yml
- type: ErrorCatalog
  url: errors/glia-error-codes.yml
- type: Lifecycle
  url: lifecycle/glia-lifecycle.yml
- type: ChangeLog
  url: changelog/glia-changelog.yml
- type: Conformance
  url: conformance/glia-conformance.yml
- type: DomainSecurity
  url: security/glia-domain-security.yml
- type: VulnerabilityDisclosure
  url: security/glia-vulnerability-disclosure.yml
- type: TrustCenter
  url: security/glia-trust-center.yml
- type: Components
  url: components/glia-components.yml
- type: DataModel
  url: data-model/glia-data-model.yml
x-enrichment:
  date: '2026-08-04'
  status: enriched
  artifacts_added: 17
  pass: local-v1

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