Glia

Glia (formerly SaleMove) is a digital customer service and applied-AI platform built for banks, credit unions and insurers, unifying chat, voice, video, messaging and CoBrowsing under what the company calls ChannelLess architecture. Its AI layer is packaged as Glia Banker (customer-facing AI agent), Glia CoPilot (real-time agent assist) and Glia Analyst (manager/QA AI), alongside Glia Voice. The developer surface is a REST API at api.glia.com with regional US/EU hosts, a public Visitor JS SDK for embedding engagements in web properties, native iOS/Android/Ionic widget SDKs published to CocoaPods and Maven Central, and Glia Functions - a workerd-based serverless JavaScript runtime with a first-party CLI and MCP server. Developer documentation is served from a Fern-hosted portal that requires a Glia account login, so no public OpenAPI is published.

Glia is listed with 3 APIs on the APIs.io network. Tagged areas include Company, Customer Service, Contact Center, Banking, and Credit Union.

Glia’s developer surface includes documentation, API reference, engineering blog, support, pricing, CLI, authentication, and 29 more developer resources.

🌐 Visit website 📡 Profile data on GitHub

39.7/100 developing ▬ flat Agent 9/100 agent aware Front door AI 6/6 dominant Heartbeat 95/100 alive open core · MIT Full breakdown ↓
scored 2026-11-06 · rubric v0.27.0 · Show this score on your site →

AccessEnterprise

3 APIs 1 MCP Servers

Company Customer Service Contact Center Banking Credit Union Financial Services Conversational AI Voice Co-Browsing Serverless

Kin Score

Kin Score How this is scored →
scored 2026-11-06 · rubric v0.27.0

Composite quality — 39.7/100 · developing

Contract Quality 0.0 / 21

Developer Ergonomics 10.1 / 17

Access Clarity 9.2 / 17

Operational Transparency 4.9 / 11

Contract Governance 1.9 / 10

Discoverability 6.7 / 9

Regulatory Posture 4.2 / 15

Agent readiness — 9/100 · agent aware

Machine-Readable Contract 0 / 18

Agentic Access Contract 0 / 10

Documented Reversibility 0 / 6

MCP Server 0 / 12

Machine-Readable Auth 10 / 10

Idempotency 9 / 9

Stable Error Semantics 8 / 8

Request/Response Examples 0 / 7

Rate-Limit Signaling 0 / 7

Typed Event Surface 0 / 6

Agent Skills 0 / 5

Well-Known Catalog 0 / 4

Consent & Bot Identity 0 / 3

A2A Agent Card 0 / 8

Dry-Run / Simulate Mode 0 / 4

Delegated User Identity 0 / 6

Protected Resource Metadata 0 / 5

Registration Without a Human 0 / 6

Agentic Commerce Well-Known Document 0 / 5

Pagination 5 / 5

Distinct Operations 3 / 3

MCP Tool Quality 6 / 6

Regulatory Posture applies to this provider. Its tags matched the Banking & Open Finance regime, so Regulatory Posture carries 15 points of the composite. If this regime is wrong for your business, say so on your provider repo — the applicability map is public and we will correct it.

Create-or-Update Ergonomics could not be measured. We hold no machine-readable contract for this provider to read, so there is nothing to measure a write surface against. Excluded rather than scored zero: never-measured and measured-empty are different facts. Publishing an OpenAPI is what makes this facet — and several others — scorable at all.

The six quality facets above are damped to 85 points between them, because the conditional facet above carries the other 15. That is why each facet's contribution is shown against a damped maximum: raising a quality facet moves the composite by 85% of its nominal weight, not 100%. The full arithmetic is at apis.io/rating/.

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Agent readiness — checks not met, largest first (exact, from this profile):

Machine-Readable Contract +18 pts — api_specs includes an OpenAPI document
MCP Server +12 pts — deployment.mode + probe verdict on the mcp/ manifest, not the pointer; an unprobed slug falls back to authorship
Agentic Access Contract +10 pts — agentic_access artifact present (x-agentic-access), graded by author
A2A Agent Card +8 pts — a2a/-a2a.yml manifest, graded on conformance.grade against A2A 1.0.0
Rate-Limit Signaling +7 pts — OpenAPI responses document X-RateLimit-* / RateLimit headers (verified), else a rate_limits artifact or RateLimits link (documented)
Request/Response Examples +7 pts — share of operations carrying request/response examples; else an Examples / Code Samples link

10 more unmet checks in the Agent Readiness table above.

Kin Score — facets with the most composite points still available (weight × headroom):

Contract Quality scores 0.0 — up to +25.0 composite points
Contract Governance scores 18.2 — up to +9.8 composite points
Access Clarity scores 53.9 — up to +9.2 composite points

Each check links to what satisfies it. Publish the artifact, or tell us where it already lives, and the score moves on the next scoring run.

Improve this rating by publishing the missing artifacts — every area above can be raised, and the full rubric is at apis.io/rating/. Every facet and dimension name above is a link: it opens that measurement's own page — what it means, the exact checks that feed it, how the whole catalog distributes on it, and the providers at the top of it. This rating is computed from the provider profile at artifacts.apis.io/glia/apis.yml: open an issue on github.com/api-evangelist/glia to ask a question or point us at an artifact you publish. Submit an artifact on GitHub — free → Manage your own listing — the Influence plan, $499/mo →

Markets this provider is in provisional

The Kin Score Market layer reads a provider inside its market: its position, and how deep its integrations go. Depth is only comparable within a position. Provisional and unweighted: not part of the Kin Score or agent readiness.

Market	Position	Depth	Registered MCP server	Declares compatibility
Zoom App Marketplace and Partner Ecosystem (builders and partners on Zoom)	builds-on	36.4	-	-
Official SDKs on Packagist, pub.dev and Hex	builds-on	36.4	-	-

Registered MCP server and declares compatibility are report only — not weighted. Undeclared means we found nothing we can read, so there is no number: we never infer integrations.

APIs 3

Individual APIs this provider publishes, each with its own machine-readable definition.

Glia REST API

The Glia platform REST API. Serves operators, sites, engagements, queues and reporting resources over api.glia.com (US) and api.glia.eu (EU). Authentication is a bearer token mi...

Glia Functions API

Glia Functions is a serverless JavaScript runtime (workerd) inside the Glia platform, with REST endpoints for functions, versions, deployments, logs, applets, a KV store and cro...

Glia Visitor JS SDK

The public browser SDK for embedding Glia engagements into a web property - queueing for engagement, chat, media upgrades, screen sharing, CoBrowsing, visitor authentication, su...

MCP Servers 1

Model Context Protocol servers that expose these APIs to AI agents.

Glia MCP Server

Local (stdio) MCP server; 23 tools listed.

MCP SERVER

Glia API pricing

Pricing Plans 1

Published pricing tiers and plan structures.

Glia Plans Pricing

0 plans

PLANS

FinOps 1

Cost, billing, and metering signals for API financial operations.

Glia Finops

FINOPS

Security Posture 4

Authentication, domain security, vulnerability disclosure, and trust-center signals.

Glia Authentication

http/apiKey · 4 schemes

SECURITY

Glia Domain Security

TLSv1.3 · HSTS · DMARC

SECURITY

Glia Vulnerability Disclosure

security.txt · contact published

SECURITY

Glia Trust Center

SOC 2 Type 2, PCI DSS, HIPAA/HITECH Type 1, CCPA

SECURITY

Resources

Get Started 2

Portal, sign-up, and the first successful call

DeveloperPortal

DeveloperPortal

Login

Documentation 2

Reference material describing how the API behaves

Documentation

Documentation

APIReference

APIReference

Agent Surfaces 2

MCP servers, agent skills, and machine-readable catalogs

LLMsTxt

LLMsTxt

MCPServer

MCPServer

Design & Contract 7

Pagination, idempotency, versioning, errors, and events

Conventions

Idempotency

ErrorCatalog

Lifecycle

Conformance

Components

DataModel

Scroll for all 7

Build 5

SDKs, sample code, and the tooling you integrate with

GitHubOrganization

Packages

SDKs

CLI

ToolCrosswalk

Access & Security 6

Authentication, authorization, and security posture

Security

Compliance

Authentication

DomainSecurity

VulnerabilityDisclosure

VulnerabilityDisclosure

TrustCenter

TrustCenter

Operate 5

Status, limits, changes, and where to get help

IssueTracker

Support

HelpCenter

StatusPage

ChangeLog

Commercial 5

Pricing, plans, and the legal terms of use

Plans

License

Pricing

TermsOfService

PrivacyPolicy

Company 2

The organization behind the API

Website

Website

Blog

Blog

Source (apis.yml)

aid: glia
name: Glia
description: Glia (formerly SaleMove) is a digital customer service and applied-AI platform built for banks, credit unions
  and insurers, unifying chat, voice, video, messaging and CoBrowsing under what the company calls ChannelLess architecture.
  Its AI layer is packaged as Glia Banker (customer-facing AI agent), Glia CoPilot (real-time agent assist) and Glia Analyst
  (manager/QA AI), alongside Glia Voice. The developer surface is a REST API at api.glia.com with regional US/EU hosts, a
  public Visitor JS SDK for embedding engagements in web properties, native iOS/Android/Ionic widget SDKs published to CocoaPods
  and Maven Central, and Glia Functions - a workerd-based serverless JavaScript runtime with a first-party CLI and MCP server.
  Developer documentation is served from a Fern-hosted portal that requires a Glia account login, so no public OpenAPI is
  published.
url: https://raw.githubusercontent.com/api-evangelist/glia/refs/heads/main/apis.yml
deliveryModel:
  model: open-core
  license: MIT
  open_source: true
  commercial: true
  callable_host: false
  label: Open core · an OSS project plus a commercial hosted product
  confidence: high
  source:
  - license
  - pricing
  generated: '2026-08-28'
  method: derived
accessModel:
  pricing: enterprise
  onboarding: unknown
  trial: false
  try_now: false
  public: false
  label: Enterprise
  confidence: low
  source:
  - authentication
  - security
  generated: '2026-11-06'
  method: derived
image: https://cdn.prod.website-files.com/680f1550811d9719bdbcf21b/680f7b6051475b02b05d75c6_logo.svg
x-type: company
x-source: harvest:secondary-market
x-tier: profiled
x-tier-reason: enrichment-pipeline
specificationVersion: '0.23'
created: '2026-08-04'
modified: '2026-08-04'
tags:
- Company
- Customer Service
- Contact Center
- Banking
- Credit Union
- Financial Services
- Conversational AI
- Voice
- Co-Browsing
- Serverless
tags_raw:
- Company
- Customer Service
- Contact Center
- Banking
- Credit Unions
- Financial Services
- Conversational AI
- Voice
- CoBrowsing
- Serverless
- Financial-Services
apis:
- aid: glia:glia-rest-api
  name: Glia REST API
  description: The Glia platform REST API. Serves operators, sites, engagements, queues and reporting resources over api.glia.com
    (US) and api.glia.eu (EU). Authentication is a bearer token minted from an API key id/secret pair at /operator_authentication/tokens;
    requests negotiate a version through the Accept header (application/vnd.salemove.v1+json). Reference documentation is
    behind a Glia account login, so no OpenAPI is published publicly.
  humanURL: https://docs.glia.com/glia-dev
  baseURL: https://api.glia.com
  tags:
  - Customer Service
  - Engagements
  - Contact Center
  properties:
  - type: Authentication
    url: authentication/glia-authentication.yml
  - type: ErrorCatalog
    url: errors/glia-error-codes.yml
  - type: Conventions
    url: conventions/glia-conventions.yml
- aid: glia:glia-functions-api
  name: Glia Functions API
  description: Glia Functions is a serverless JavaScript runtime (workerd) inside the Glia platform, with REST endpoints for
    functions, versions, deployments, logs, applets, a KV store and cron-style scheduled triggers. Glia publishes a first-party
    CLI and a stdio MCP server exposing 23 tools over these operations.
  humanURL: https://github.com/salemove/glia-functions-tools
  baseURL: https://api.glia.com
  tags:
  - Serverless
  - Functions
  - Developer Tools
  properties:
  - type: MCPServer
    url: mcp/glia-mcp.yml
  - type: ToolCrosswalk
    url: mcp/glia-tool-crosswalk.yml
  - type: CLI
    url: cli/glia-cli.yml
  - type: SourceCode
    url: https://github.com/salemove/glia-functions-tools
- aid: glia:glia-visitor-js-sdk
  name: Glia Visitor JS SDK
  description: The public browser SDK for embedding Glia engagements into a web property - queueing for engagement, chat,
    media upgrades, screen sharing, CoBrowsing, visitor authentication, surveys and message center. Its API reference is published
    openly at sdk-docs.glia.com with 59 documented classes.
  humanURL: https://sdk-docs.glia.com/visitor-js-api/current/
  baseURL: https://api.glia.com
  tags:
  - JavaScript
  - SDK
  - Co-Browsing
  tags_raw:
  - JavaScript
  - SDK
  - CoBrowsing
  properties:
  - type: APIReference
    url: https://sdk-docs.glia.com/visitor-js-api/current/
  - type: DataModel
    url: data-model/glia-data-model.yml
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com
- FN: APIs.json
  email: info@apis.io
common:
- type: Plans
  url: plans/glia-plans-pricing.yml
- type: IssueTracker
  url: https://github.com/salemove/glia-functions-tools/issues
- type: License
  name: MIT
  url: https://github.com/salemove/glia-functions-tools/blob/master/LICENSE
- type: Website
  url: https://www.glia.com
- type: DeveloperPortal
  url: https://docs.glia.com/glia-dev
- type: Documentation
  url: https://docs.glia.com/
- type: APIReference
  url: https://sdk-docs.glia.com/visitor-js-api/current/
- type: GitHubOrganization
  url: https://github.com/salemove
- type: Blog
  url: https://www.glia.com/blog
- type: Support
  url: https://www.glia.com/services-support
- type: HelpCenter
  url: https://community.glia.com/
- type: Pricing
  url: https://www.glia.com/pricing
- type: Login
  url: https://app.glia.com/
- type: TermsOfService
  url: https://www.glia.com/security-compliance/terms-of-service
- type: PrivacyPolicy
  url: https://www.glia.com/security-compliance/privacy-policy
- type: StatusPage
  url: https://status.glia.com
- type: Security
  url: https://www.glia.com/security-bounty
- type: Compliance
  url: https://www.glia.com/security
- type: LLMsTxt
  url: llms/glia-llms.txt
- type: Packages
  url: packages/glia-packages.yml
- type: SDKs
  url: packages/glia-packages.yml
- type: CLI
  url: cli/glia-cli.yml
- type: MCPServer
  url: mcp/glia-mcp.yml
- type: ToolCrosswalk
  url: mcp/glia-tool-crosswalk.yml
- type: Authentication
  url: authentication/glia-authentication.yml
- type: Conventions
  url: conventions/glia-conventions.yml
- type: Idempotency
  url: conventions/glia-conventions.yml
- type: ErrorCatalog
  url: errors/glia-error-codes.yml
- type: Lifecycle
  url: lifecycle/glia-lifecycle.yml
- type: ChangeLog
  url: changelog/glia-changelog.yml
- type: Conformance
  url: conformance/glia-conformance.yml
- type: DomainSecurity
  url: security/glia-domain-security.yml
- type: VulnerabilityDisclosure
  url: security/glia-vulnerability-disclosure.yml
- type: TrustCenter
  url: security/glia-trust-center.yml
- type: Components
  url: components/glia-components.yml
- type: DataModel
  url: data-model/glia-data-model.yml
x-enrichment:
  date: '2026-08-04'
  status: enriched
  artifacts_added: 17
  pass: local-v1

Glia API — frequently asked questions

Does Glia have an API?

Yes. APIs.io lists 3 APIs from Glia, including Glia REST API, Glia Functions API and Glia Visitor JS SDK.

How do I authenticate with the Glia API?

Glia uses bearer-token authentication (http/apiKey · 4 schemes). The details are profiled on APIs.io as Glia Authentication.

Does Glia have an MCP server?

Yes. APIs.io lists 1 MCP server for Glia: Local (stdio) MCP server; 23 tools listed.

Is the Glia API ready for AI agents?

Glia has a Kin Score of 39.7 out of 100 (developing) and an Agent Readiness score of 8.6 (agent-aware), scored by API Evangelist on 2026-11-06.

Work with this as data

Every provider here is available over the APIs.io API and to AI agents over MCP.

MCP server

One button, every client — Claude, Cursor, VS Code and the rest.

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Tools for providers

9 MCP tools reach this

find_providersBrowse and filter every provider in the catalog.
get_provider_artifactsEvery artifact this provider publishes, grouped by type.
get_provider_operationsEvery operation across all of their OpenAPIs — one call instead of parsing every spec.
get_provider_toolsEvery MCP tool they ship, with the operation each wraps.
get_provider_evidenceHow each part of their score was established. Free — the basis for a claim should not sit behind it.
get_provider_ratingPRO — composite, band, trend and facet scores.
apis_io_searchSTART HERE — APIs, providers and tags for one query, each with its total.
resolveTurn a domain, URL or GitHub org into the provider it belongs to.
find_cohortsEvery scored population of providers in the catalog.

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