Google Cloud Contact Center AI

aid: google-cloud-contact-center-ai
name: Google Cloud Contact Center AI
description: >-
  Google Cloud Contact Center AI (CCAI) provides AI-powered solutions for contact centers, enabling virtual agents,
  agent assist capabilities, and insights from customer conversations. It combines Dialogflow, speech-to-text,
  text-to-speech, and natural language processing to improve customer service.
image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/apis-json-logo.jpg
url: https://raw.githubusercontent.com/api-evangelist/google-cloud-contact-center-ai/refs/heads/main/apis.yml
created: '2026-03-13'
modified: '2026-05-19'
specificationVersion: '0.19'
type: Index
tags:
  - AI
  - Contact Center
  - Conversations
  - Customer Service
  - Google Cloud
  - Virtual Agents
apis:
  - name: Google Cloud Contact Center AI API
    description: >-
      The Contact Center AI API enables building AI-powered contact center solutions with conversation profiles,
      participants, and conversation analysis for virtual and human agent interactions.
    humanURL: https://cloud.google.com/contact-center/ai
    baseURL: https://contactcenterai.googleapis.com
    tags:
      - AI
      - Contact Center
      - Conversations
      - Virtual Agents
    properties:
      - type: Documentation
        url: https://cloud.google.com/contact-center/ai/docs
      - type: OpenAPI
        url: openapi/openapi.yml
      - type: Authentication
        url: https://cloud.google.com/docs/authentication
      - type: GettingStarted
        url: https://cloud.google.com/contact-center/ai/docs
      - type: JSONSchema
        url: json-schema/conversation.json
      - type: JSONLDContext
        url: json-ld/context.jsonld
common:
  - type: GitHubOrganization
    url: https://github.com/GoogleCloudPlatform
  - type: Portal
    url: https://cloud.google.com/contact-center/ai
  - type: GettingStarted
    url: https://cloud.google.com/contact-center/ai/docs
  - type: Documentation
    url: https://cloud.google.com/contact-center/ai/docs
  - type: Authentication
    url: https://cloud.google.com/docs/authentication
  - type: Pricing
    url: https://cloud.google.com/contact-center/ai/pricing
  - type: TermsOfService
    url: https://cloud.google.com/terms
  - type: PrivacyPolicy
    url: https://policies.google.com/privacy
  - type: StatusPage
    url: https://status.cloud.google.com/
  - type: Support
    url: https://cloud.google.com/contact-center/ai/support
  - type: JSONLDContext
    url: json-ld/context.jsonld
  - type: Integrations
    url: https://cloud.google.com/marketplace
integrations:
  - name: Become a Partner
maintainers:
  - FN: Kin Lane
    email: kin@apievangelist.com