Google Cloud Contact Center AI

Google Cloud Contact Center AI (CCAI) provides AI-powered solutions for contact centers, enabling virtual agents, agent assist capabilities, and insights from customer conversations. It combines Dialogflow, speech-to-text, text-to-speech, and natural language processing to improve customer service.

1 APIs 0 Features

AIContact CenterConversationsCustomer ServiceGoogle CloudVirtual Agents

APIs

Google Cloud Contact Center AI API

The Contact Center AI API enables building AI-powered contact center solutions with conversation profiles, participants, and conversation analysis for virtual and human agent in...

Collections

Google Cloud Contact Center AI API

OPEN

Pricing Plans

Google Cloud Contact Center Ai Plans Pricing

3 plans

PLANS

Rate Limits

Google Cloud Contact Center Ai Rate Limits

5 limits

RATE LIMITS

FinOps

Google Cloud Contact Center Ai Finops

FINOPS

Semantic Vocabularies

context Context

2 classes · 0 properties

JSON-LD

Resources

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GitHubOrganization

Sources

opencollection: 1.0.0
info:
  name: Google Cloud Contact Center AI API
  version: 2.0.0
items:
- info:
    name: Conversations
    type: folder
  items:
  - info:
      name: Google Cloud Contact Center AI List conversations
      type: http
    http:
      method: GET
      url: https://contactcenterinsights.googleapis.com/v1/projects/:projectId/locations/:location/conversations
      params:
      - name: projectId
        value: ''
        type: path
      - name: location
        value: ''
        type: path
      - name: pageSize
        value: ''
        type: query
      - name: pageToken
        value: ''
        type: query
    docs: Lists conversations in a project and location.
  - info:
      name: Google Cloud Contact Center AI Create a conversation
      type: http
    http:
      method: POST
      url: https://contactcenterinsights.googleapis.com/v1/projects/:projectId/locations/:location/conversations
      params:
      - name: projectId
        value: ''
        type: path
      - name: location
        value: ''
        type: path
      body:
        type: json
        data: '{}'
    docs: Creates a new conversation resource.
  - info:
      name: Google Cloud Contact Center AI Get a conversation
      type: http
    http:
      method: GET
      url: https://contactcenterinsights.googleapis.com/v1/projects/:projectId/locations/:location/conversations/:conversationId
      params:
      - name: projectId
        value: ''
        type: path
      - name: location
        value: ''
        type: path
      - name: conversationId
        value: ''
        type: path
    docs: Retrieves a specific conversation by ID.
  - info:
      name: Google Cloud Contact Center AI Update a conversation
      type: http
    http:
      method: PATCH
      url: https://contactcenterinsights.googleapis.com/v1/projects/:projectId/locations/:location/conversations/:conversationId
      params:
      - name: projectId
        value: ''
        type: path
      - name: location
        value: ''
        type: path
      - name: conversationId
        value: ''
        type: path
      body:
        type: json
        data: '{}'
    docs: Updates a conversation resource.
  - info:
      name: Google Cloud Contact Center AI Delete a conversation
      type: http
    http:
      method: DELETE
      url: https://contactcenterinsights.googleapis.com/v1/projects/:projectId/locations/:location/conversations/:conversationId
      params:
      - name: projectId
        value: ''
        type: path
      - name: location
        value: ''
        type: path
      - name: conversationId
        value: ''
        type: path
    docs: Deletes a specific conversation.
- info:
    name: Analyses
    type: folder
  items:
  - info:
      name: Google Cloud Contact Center AI List analyses
      type: http
    http:
      method: GET
      url: https://contactcenterinsights.googleapis.com/v1/projects/:projectId/locations/:location/conversations/:conversationId/analyses
      params:
      - name: projectId
        value: ''
        type: path
      - name: location
        value: ''
        type: path
      - name: conversationId
        value: ''
        type: path
    docs: Lists analyses for a conversation.
  - info:
      name: Google Cloud Contact Center AI Create an analysis
      type: http
    http:
      method: POST
      url: https://contactcenterinsights.googleapis.com/v1/projects/:projectId/locations/:location/conversations/:conversationId/analyses
      params:
      - name: projectId
        value: ''
        type: path
      - name: location
        value: ''
        type: path
      - name: conversationId
        value: ''
        type: path
      body:
        type: json
        data: '{}'
    docs: Creates an analysis for a conversation.
- info:
    name: Insights
    type: folder
  items:
  - info:
      name: Google Cloud Contact Center AI Export insights data
      type: http
    http:
      method: POST
      url: https://contactcenterinsights.googleapis.com/v1/projects/:projectId/locations/:location/insightsdata:export
      params:
      - name: projectId
        value: ''
        type: path
      - name: location
        value: ''
        type: path
      body:
        type: json
        data: '{}'
    docs: Exports insights data to a destination.
bundled: true