Kaizo

Kaizo is an AI-powered quality assurance, coaching, and performance management platform for customer support teams working in Zendesk and Salesforce. Its AutoQA engine automatically scores 100% of support conversations in real time, analyzing sentiment and empathy, generating conversation summaries, surfacing escalation risks, and turning support data into performance insights. AI coaching builds data-driven improvement roadmaps for agents, while dashboards and reporting help support leaders compare team and individual outcomes. Kaizo delivers its product primarily as native apps for the Zendesk Marketplace and Salesforce AppExchange rather than as a public developer API. The company is SOC 2 certified, ISO 27001 certified, GDPR compliant, and continuously monitored by Secureframe. Surfaced as a portfolio company of Partech and added to the API Evangelist network for enrichment.

Kaizo is profiled on the APIs.io network. Tagged areas include Company, Quality Assurance, Customer Service, Contact Center, and Performance Management.

Kaizo’s developer surface includes engineering blog, support, pricing, and 11 more developer resources.

🌐 Visit website 📡 Profile data on GitHub

20.2/100 emerging ▬ flat Agent 0/100 human only Front door AI 5/6 prominent Heartbeat 50/100 alive saas Full breakdown ↓
scored 2026-11-06 · rubric v0.27.0 · Show this score on your site →

AccessEnterprise

0 APIs

Company Quality Assurance Customer Service Contact Center Performance Management Artificial Intelligence Zendesk Salesforce

Kin Score

Kin Score How this is scored →
scored 2026-11-06 · rubric v0.27.0

Composite quality — 20.2/100 · emerging

Contract Quality 0.0 / 21

Developer Ergonomics 1.2 / 17

Access Clarity 11.8 / 17

Operational Transparency 0.3 / 11

Contract Governance 0.0 / 10

Discoverability 4.1 / 9

Regulatory Posture 1.9 / 15

Agent readiness — 0/100 · human only

Machine-Readable Contract 0 / 18

Agentic Access Contract 0 / 10

Documented Reversibility 0 / 6

MCP Server 0 / 12

Machine-Readable Auth 0 / 10

Idempotency 0 / 9

Stable Error Semantics 0 / 8

Request/Response Examples 0 / 7

Rate-Limit Signaling 0 / 7

Typed Event Surface 0 / 6

Agent Skills 0 / 5

Well-Known Catalog 0 / 4

Consent & Bot Identity 0 / 3

A2A Agent Card 0 / 8

Dry-Run / Simulate Mode 0 / 4

Delegated User Identity 0 / 6

Protected Resource Metadata 0 / 5

Registration Without a Human 0 / 6

Agentic Commerce Well-Known Document 0 / 5

Pagination 5 / 5

Distinct Operations 3 / 3

MCP Tool Quality 6 / 6

Regulatory Posture applies to this provider. Its tags matched the Horizontal (data, software, accessibility, platform) regime, so Regulatory Posture carries 15 points of the composite. If this regime is wrong for your business, say so on your provider repo — the applicability map is public and we will correct it.

Create-or-Update Ergonomics could not be measured. We hold no machine-readable contract for this provider to read, so there is nothing to measure a write surface against. Excluded rather than scored zero: never-measured and measured-empty are different facts. Publishing an OpenAPI is what makes this facet — and several others — scorable at all.

The six quality facets above are damped to 85 points between them, because the conditional facet above carries the other 15. That is why each facet's contribution is shown against a damped maximum: raising a quality facet moves the composite by 85% of its nominal weight, not 100%. The full arithmetic is at apis.io/rating/.

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Agent readiness — checks not met, largest first (exact, from this profile):

Machine-Readable Contract +18 pts — api_specs includes an OpenAPI document
MCP Server +12 pts — deployment.mode + probe verdict on the mcp/ manifest, not the pointer; an unprobed slug falls back to authorship
Agentic Access Contract +10 pts — agentic_access artifact present (x-agentic-access), graded by author
Machine-Readable Auth +10 pts — a served openid-configuration/oauth-authorization-server carrying `issuer` (served), else the securitySchemes class in the provider OpenAPIs — bound (mutualTLS, DPoP, Signature) > negotiable (oauth2 authorizationCode/clientCredentials, openIdConnect) > bearer (http bearer, apiKey)
Idempotency +9 pts — OpenAPI mutating operations declare an idempotency key — a header, a request-body property, or a named de-duplication token whose own description says so (verified); else common[].type matches /idempoten/i (documented)
Stable Error Semantics +8 pts — OpenAPI $refs a shared error schema across 4xx/5xx responses (verified), else common[].type includes ErrorCatalog / ErrorCodes / DeclineCodes

13 more unmet checks in the Agent Readiness table above.

Kin Score — facets with the most composite points still available (weight × headroom):

Contract Quality scores 0.0 — up to +25.0 composite points
Developer Ergonomics scores 7.1 — up to +18.6 composite points
Operational Transparency scores 2.6 — up to +12.7 composite points

Each check links to what satisfies it. Publish the artifact, or tell us where it already lives, and the score moves on the next scoring run.

Improve this rating by publishing the missing artifacts — every area above can be raised, and the full rubric is at apis.io/rating/. Every facet and dimension name above is a link: it opens that measurement's own page — what it means, the exact checks that feed it, how the whole catalog distributes on it, and the providers at the top of it. This rating is computed from the provider profile at artifacts.apis.io/kaizo/apis.yml: open an issue on github.com/api-evangelist/kaizo to ask a question or point us at an artifact you publish. Submit an artifact on GitHub — free → Manage your own listing — the Influence plan, $499/mo →

Markets this provider is in provisional

The Kin Score Market layer reads a provider inside its market: its position, and how deep its integrations go. Depth is only comparable within a position. Provisional and unweighted: not part of the Kin Score or agent readiness.

Market	Position	Depth	Registered MCP server	Declares compatibility
Customer Support, Helpdesk and Contact Center	builds-on	53.9	-	-

Registered MCP server and declares compatibility are report only — not weighted. Undeclared means we found nothing we can read, so there is no number: we never infer integrations.

Kaizo API pricing

Prices published by Kaizo, read 2026-10-07 from www.kaizo.com/pricing/.

Plan	Price
Insight	Book a demo Includes: AutoPilot QA on every conversation, Performance metrics and dashboards, AI summaries and on-demand t
Intelligence	Book a demo Includes: Everything in Insight, plus: AI coaching cards, Optimal AI model per capability, 25 custom automated
Enterprise	Book a demo Includes: Everything in Intelligence, plus third-party integrations, custom dashboards, custom data retention,

Plan details, limits and sources →

Pricing Plans 1

Published pricing tiers and plan structures.

Kaizo Plans Pricing

3 plans

PLANS

Security Posture 2

Authentication, domain security, vulnerability disclosure, and trust-center signals.

Kaizo Domain Security

TLSv1.3 · DMARC

SECURITY

Kaizo Trust Center

SOC 2, ISO 27001, GDPR

SECURITY

Resources

Get Started 1

Portal, sign-up, and the first successful call

Login

Build 1

SDKs, sample code, and the tooling you integrate with

GitHubOrganization

GitHubOrganization

Access & Security 3

Authentication, authorization, and security posture

TrustCenter

TrustCenter

Compliance

Compliance

DomainSecurity

DomainSecurity

Operate 1

Status, limits, changes, and where to get help

Support

Support

Commercial 4

Pricing, plans, and the legal terms of use

Plans

Pricing

TermsOfService

PrivacyPolicy

Company 4

The organization behind the API

Blog

BlogRSS

Website

Blog

Source (apis.yml)

aid: kaizo
name: Kaizo
description: Kaizo is an AI-powered quality assurance, coaching, and performance management platform for customer support
  teams working in Zendesk and Salesforce. Its AutoQA engine automatically scores 100% of support conversations in real time,
  analyzing sentiment and empathy, generating conversation summaries, surfacing escalation risks, and turning support data
  into performance insights. AI coaching builds data-driven improvement roadmaps for agents, while dashboards and reporting
  help support leaders compare team and individual outcomes. Kaizo delivers its product primarily as native apps for the Zendesk
  Marketplace and Salesforce AppExchange rather than as a public developer API. The company is SOC 2 certified, ISO 27001
  certified, GDPR compliant, and continuously monitored by Secureframe. Surfaced as a portfolio company of Partech and added
  to the API Evangelist network for enrichment.
url: https://raw.githubusercontent.com/api-evangelist/kaizo/refs/heads/main/apis.yml
deliveryModel:
  model: saas
  open_source: false
  commercial: true
  callable_host: false
  label: Hosted service · you call their endpoint
  confidence: medium
  source:
  - pricing
  generated: '2026-08-28'
  method: derived
accessModel:
  pricing: enterprise
  onboarding: unknown
  trial: false
  try_now: false
  public: false
  label: Enterprise
  confidence: low
  source:
  - plans
  - security
  generated: '2026-11-06'
  method: derived
image: https://avatars.githubusercontent.com/u/62805475?v=4
x-type: company
x-source: vc-portfolio
x-backed-by:
- partech
x-tier: stub
x-tier-reason: portfolio-lead
specificationVersion: '0.23'
created: '2026-07-17'
modified: '2026-10-06'
tags:
- Company
- Quality Assurance
- Customer Service
- Contact Center
- Performance Management
- Artificial Intelligence
- Zendesk
- Salesforce
tags_raw:
- Company
- Quality Assurance
- Customer Support
- Customer Service
- Contact Center
- Performance Management
- AI
- Zendesk
- Salesforce
- Customer-Support
apis: []
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com
- FN: APIs.json
  email: info@apis.io
common:
- type: Plans
  url: plans/kaizo-plans-pricing.yml
- url: https://www.kaizo.com/blog/
  type: Blog
- url: https://www.kaizo.com/blog/rss.xml
  type: BlogRSS
- type: Website
  url: https://kaizo.com/
- type: Support
  url: https://support.kaizo.com/hc/en-us
- type: Blog
  url: https://kaizo.com/blog/
- type: Pricing
  url: https://kaizo.com/pricing/
- type: Login
  url: https://kaizo.com/login/
- type: TermsOfService
  url: https://kaizo.com/terms/
- type: PrivacyPolicy
  url: https://kaizo.com/privacy/
- type: GitHubOrganization
  url: https://github.com/kaizo-com
- type: TrustCenter
  url: https://trust.kaizo.com
- type: Compliance
  url: https://trust.kaizo.com
- type: DomainSecurity
  url: security/kaizo-domain-security.yml
x-enrichment:
  date: '2026-07-19'
  status: backfilled
  pass: local-v1
  note: backfilled from .gitignore signal + verified work evidence

Kaizo API — frequently asked questions

How much does the Kaizo API cost?

Kaizo publishes its prices; its Insight plan is Book a demo as of 2026-10-07. APIs.io lists 3 pricing plans for Kaizo, with each plan's price, limits and inclusions under Pricing on this page.

Is the Kaizo API ready for AI agents?

Kaizo has a Kin Score of 20.2 out of 100 (emerging) and an Agent Readiness score of 0.0 (human-only), scored by API Evangelist on 2026-11-06.

Work with this as data

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apis_io_searchSTART HERE — APIs, providers and tags for one query, each with its total.
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