Kaizo

Kaizo is an AI-powered quality assurance, coaching, and performance management platform for customer support teams working in Zendesk and Salesforce. Its AutoQA engine automatically scores 100% of support conversations in real time, analyzing sentiment and empathy, generating conversation summaries, surfacing escalation risks, and turning support data into performance insights. AI coaching builds data-driven improvement roadmaps for agents, while dashboards and reporting help support leaders compare team and individual outcomes. Kaizo delivers its product primarily as native apps for the Zendesk Marketplace and Salesforce AppExchange rather than as a public developer API. The company is SOC 2 certified, ISO 27001 certified, GDPR compliant, and continuously monitored by Secureframe. Surfaced as a portfolio company of Partech and added to the API Evangelist network for enrichment.

Kaizo is profiled on the APIs.io network. Tagged areas include Company, Quality Assurance, Customer-Support, Customer Service, and Contact Center.

Kaizo’s developer surface includes support, engineering blog, pricing, and 8 more developer resources.

🌐 Visit website 📡 Source on GitHub

14.4/100 emerging ▬ flat Agent 0/100 human only saas Full breakdown ↓
scored 2026-09-08 · rubric v0.20.0

0 APIs

Company Quality Assurance Customer-Support Customer Service Contact Center Performance Management Artificial Intelligence Zendesk Salesforce

Kin Score

Kin Score How this is scored →
scored 2026-09-08 · rubric v0.20.0

Composite quality — 14.4/100 · emerging

Contract Quality 0.0 / 25

Developer Ergonomics 1.4 / 20

Access Clarity 7.6 / 20

Operational Transparency 0.3 / 13

Contract Governance 0.0 / 12

Discoverability 5.0 / 10

Agent readiness — 0/100 · human only

Machine-Readable Contract 0 / 18

Agentic Access Contract 0 / 10

Documented Reversibility 0 / 6

MCP Server 0 / 12

Machine-Readable Auth 0 / 10

Idempotency 0 / 9

Stable Error Semantics 0 / 8

Request/Response Examples 0 / 7

Rate-Limit Signaling 0 / 7

Typed Event Surface 0 / 6

Agent Skills 0 / 5

Well-Known Catalog 0 / 4

Consent & Bot Identity 0 / 3

A2A Agent Card 0 / 8

Dry-Run / Simulate Mode 0 / 4

Delegated User Identity 0 / 6

Protected Resource Metadata 0 / 5

Registration Without a Human 0 / 6

Agentic Commerce Well-Known Document 0 / 5

Create-or-Update Ergonomics could not be measured. We hold no machine-readable contract for this provider to read, so there is nothing to measure a write surface against. Excluded rather than scored zero: never-measured and measured-empty are different facts. Publishing an OpenAPI is what makes this facet — and several others — scorable at all.

Improve this rating by publishing the missing artifacts — every area above can be raised, and the full rubric is at apis.io/rating/. Every facet and dimension name above is a link: it opens that measurement's own page — what it means, the exact checks that feed it, how the whole catalog distributes on it, and the providers at the top of it. This rating is computed from github.com/api-evangelist/kaizo: open an issue to ask a question, or submit a pull request to add artifacts. Submit an artifact on GitHub — free → Manage your own listing — the Influence plan, $499/mo →

Security Posture 2

Authentication, domain security, vulnerability disclosure, and trust-center signals.

Kaizo Domain Security

TLSv1.3 · DMARC

SECURITY

Kaizo Trust Center

SOC 2, ISO 27001, GDPR

SECURITY

Resources

Get Started 1

Portal, sign-up, and the first successful call

Login

Build 1

SDKs, sample code, and the tooling you integrate with

GitHubOrganization

GitHubOrganization

Access & Security 3

Authentication, authorization, and security posture

TrustCenter

TrustCenter

Compliance

Compliance

DomainSecurity

DomainSecurity

Operate 1

Status, limits, changes, and where to get help

Support

Support

Commercial 3

Pricing, plans, and the legal terms of use

Pricing

Pricing

TermsOfService

TermsOfService

PrivacyPolicy

PrivacyPolicy

Company 2

The organization behind the API

Website

Website

Blog

Blog

Source (apis.yml)

aid: kaizo
name: Kaizo
description: Kaizo is an AI-powered quality assurance, coaching, and performance management platform for customer support
  teams working in Zendesk and Salesforce. Its AutoQA engine automatically scores 100% of support conversations in real time,
  analyzing sentiment and empathy, generating conversation summaries, surfacing escalation risks, and turning support data
  into performance insights. AI coaching builds data-driven improvement roadmaps for agents, while dashboards and reporting
  help support leaders compare team and individual outcomes. Kaizo delivers its product primarily as native apps for the Zendesk
  Marketplace and Salesforce AppExchange rather than as a public developer API. The company is SOC 2 certified, ISO 27001
  certified, GDPR compliant, and continuously monitored by Secureframe. Surfaced as a portfolio company of Partech and added
  to the API Evangelist network for enrichment.
url: https://raw.githubusercontent.com/api-evangelist/kaizo/refs/heads/main/apis.yml
deliveryModel:
  model: saas
  open_source: false
  commercial: true
  callable_host: false
  label: Hosted service · you call their endpoint
  confidence: medium
  source:
  - pricing
  generated: '2026-08-28'
  method: derived
accessModel:
  pricing: unknown
  onboarding: unknown
  trial: false
  try_now: false
  public: false
  label: Unknown
  confidence: low
  source: []
  generated: '2026-07-22'
  method: derived
image: https://avatars.githubusercontent.com/u/62805475?v=4
x-type: company
x-source: vc-portfolio
x-backed-by:
- partech
x-tier: stub
x-tier-reason: portfolio-lead
specificationVersion: '0.23'
created: '2026-07-17'
modified: '2026-07-19'
tags:
- Company
- Quality Assurance
- Customer-Support
- Customer Service
- Contact Center
- Performance Management
- Artificial Intelligence
- Zendesk
- Salesforce
tags_raw:
- Company
- Quality Assurance
- Customer Support
- Customer Service
- Contact Center
- Performance Management
- AI
- Zendesk
- Salesforce
apis: []
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com
- FN: APIs.json
  email: info@apis.io
common:
- type: Website
  url: https://kaizo.com/
- type: Support
  url: https://support.kaizo.com/hc/en-us
- type: Blog
  url: https://kaizo.com/blog/
- type: Pricing
  url: https://kaizo.com/pricing/
- type: Login
  url: https://kaizo.com/login/
- type: TermsOfService
  url: https://kaizo.com/terms/
- type: PrivacyPolicy
  url: https://kaizo.com/privacy/
- type: GitHubOrganization
  url: https://github.com/kaizo-com
- type: TrustCenter
  url: https://trust.kaizo.com
- type: Compliance
  url: https://trust.kaizo.com
- type: DomainSecurity
  url: security/kaizo-domain-security.yml
x-enrichment:
  date: '2026-07-19'
  status: backfilled
  pass: local-v1
  note: backfilled from .gitignore signal + verified work evidence

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