UJET

UJET is an AI-powered cloud contact center (CCaaS) platform that unifies voice, chat, SMS, email, WhatsApp, and in-app mobile support into a single agentic customer-experience system. Built CRM-native so PII stays in the customer's CRM rather than the contact center layer, UJET pairs its CCaaS foundation with Agentic Experience Orchestration (AXO) and Spiral conversational intelligence, and ships embedded mobile and web SDKs for in-app support. UJET is the platform behind Google Cloud's Contact Center AI (CCAI) Platform and is backed by GV, DCM Ventures, and Sapphire Ventures. Its developer documentation is login-gated; the publicly verifiable developer surface is its SDKs, GitHub organization, status page, and SLA.

UJET is profiled on the APIs.io network. Tagged areas include Company, Enterprise, Contact Center, CCaaS, and Customer Experience.

UJET’s developer surface includes engineering blog, pricing, support, and 15 more developer resources.

🌐 Visit website 📡 Profile data on GitHub

27.2/100 thin ▲ 6.4 Agent 0/100 human only Front door AI 6/6 dominant saas Full breakdown ↓
scored 2026-10-17 · rubric v0.24.0

0 APIs

Company Enterprise Contact Center CCaaS Customer Experience Artificial Intelligence Voice Messaging Support

Kin Score

Kin Score How this is scored →
scored 2026-10-17 · rubric v0.24.0

Composite quality — 27.2/100 · thin

Contract Quality 0.0 / 21

Developer Ergonomics 1.6 / 17

Access Clarity 12.1 / 17

Operational Transparency 2.0 / 11

Contract Governance 1.9 / 10

Discoverability 4.7 / 9

Regulatory Posture 3.3 / 15

Agent readiness — 0/100 · human only

Machine-Readable Contract 0 / 18

Agentic Access Contract 0 / 10

Documented Reversibility 0 / 6

MCP Server 0 / 12

Machine-Readable Auth 0 / 10

Idempotency 0 / 9

Stable Error Semantics 0 / 8

Request/Response Examples 0 / 7

Rate-Limit Signaling 0 / 7

Typed Event Surface 0 / 6

Agent Skills 0 / 5

Well-Known Catalog 0 / 4

Consent & Bot Identity 0 / 3

A2A Agent Card 0 / 8

Dry-Run / Simulate Mode 0 / 4

Delegated User Identity 0 / 6

Protected Resource Metadata 0 / 5

Registration Without a Human 0 / 6

Agentic Commerce Well-Known Document 0 / 5

Regulatory Posture applies to this provider. Its tags matched the Horizontal (data, software, accessibility, platform) regime, so Regulatory Posture carries 15 points of the composite. If this regime is wrong for your business, say so on your provider repo — the applicability map is public and we will correct it.

Create-or-Update Ergonomics could not be measured. We hold no machine-readable contract for this provider to read, so there is nothing to measure a write surface against. Excluded rather than scored zero: never-measured and measured-empty are different facts. Publishing an OpenAPI is what makes this facet — and several others — scorable at all.

The six quality facets above are damped to 85 points between them, because the conditional facet above carries the other 15. That is why each facet's contribution is shown against a damped maximum: raising a quality facet moves the composite by 85% of its nominal weight, not 100%. The full arithmetic is at apis.io/rating/.

Improve this rating by publishing the missing artifacts — every area above can be raised, and the full rubric is at apis.io/rating/. Every facet and dimension name above is a link: it opens that measurement's own page — what it means, the exact checks that feed it, how the whole catalog distributes on it, and the providers at the top of it. This rating is computed from github.com/api-evangelist/ujet: open an issue to ask a question, or submit a pull request to add artifacts. Submit an artifact on GitHub — free → Manage your own listing — the Influence plan, $499/mo →

Markets this provider is in provisional

The Kin Score Market layer reads a provider inside its market: its position, and how deep its integrations go. Depth is only comparable within a position. Provisional and unweighted: not part of the Kin Score or agent readiness.

Market	Position	Depth	Registered MCP server	Declares compatibility
Customer Support, Helpdesk and Contact Center	long-tail	2.5 (thin)	-	-

Registered MCP server and declares compatibility are report only — not weighted. Undeclared means we found nothing we can read, so there is no number: we never infer integrations.

Pricing Plans 1

Published pricing tiers and plan structures.

Ujet Plans Pricing

11 plans

PLANS

Security Posture 1

Authentication, domain security, vulnerability disclosure, and trust-center signals.

Ujet Domain Security

TLSv1.3 · HSTS · DMARC

SECURITY

Resources

Agent Surfaces 2

MCP servers, agent skills, and machine-readable catalogs

LLMsTxt

LLMsTxt

WellKnown

WellKnown

Design & Contract 3

Pagination, idempotency, versioning, errors, and events

Conformance

Conformance

Lifecycle

Lifecycle

Components

Components

Build 3

SDKs, sample code, and the tooling you integrate with

GitHubOrganization

GitHubOrganization

Packages

Packages

SDKs

SDKs

Access & Security 2

Authentication, authorization, and security posture

Compliance

Compliance

DomainSecurity

DomainSecurity

Operate 2

Status, limits, changes, and where to get help

Support

Support

StatusPage

StatusPage

Commercial 4

Pricing, plans, and the legal terms of use

Plans

Pricing

TermsOfService

PrivacyPolicy

Company 2

The organization behind the API

Website

Website

Blog

Blog

Source (apis.yml)

aid: ujet
name: UJET
description: UJET is an AI-powered cloud contact center (CCaaS) platform that unifies voice, chat, SMS, email, WhatsApp, and
  in-app mobile support into a single agentic customer-experience system. Built CRM-native so PII stays in the customer's
  CRM rather than the contact center layer, UJET pairs its CCaaS foundation with Agentic Experience Orchestration (AXO) and
  Spiral conversational intelligence, and ships embedded mobile and web SDKs for in-app support. UJET is the platform behind
  Google Cloud's Contact Center AI (CCAI) Platform and is backed by GV, DCM Ventures, and Sapphire Ventures. Its developer
  documentation is login-gated; the publicly verifiable developer surface is its SDKs, GitHub organization, status page, and
  SLA.
deliveryModel:
  model: saas
  open_source: false
  commercial: true
  callable_host: false
  label: Hosted service · you call their endpoint
  confidence: medium
  source:
  - pricing
  generated: '2026-08-28'
  method: derived
accessModel:
  pricing: unknown
  onboarding: unknown
  trial: false
  try_now: false
  public: false
  label: Unknown
  confidence: low
  source: []
  generated: '2026-07-22'
  method: derived
image: https://assets.ujet.cx/website-mage2_Social-LI-TW.png
url: https://raw.githubusercontent.com/api-evangelist/ujet/refs/heads/main/apis.yml
x-type: company
x-source: vc-portfolio
x-backed-by:
- dcm-ventures
- gv
- sapphire-ventures
x-tier: stub
x-tier-reason: portfolio-lead
specificationVersion: '0.23'
x-enrichment:
  date: '2026-07-21'
  status: enriched
  artifacts_added: 7
  pass: local-v1
created: '2026-07-17'
modified: '2026-07-21'
tags:
- Company
- Enterprise
- Contact Center
- CCaaS
- Customer Experience
- Artificial Intelligence
- Voice
- Messaging
- Support
apis: []
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com
- FN: APIs.json
  email: info@apis.io
common:
- type: Plans
  url: plans/ujet-plans-pricing.yml
- type: Website
  url: https://ujet.cx/
- type: Blog
  url: https://ujet.cx/blog
- type: Pricing
  url: https://ujet.cx/pricing
- type: Support
  url: https://support.ujet.co
- type: GitHubOrganization
  url: https://github.com/ujet
- type: TermsOfService
  url: https://ujet.cx/terms-of-service
- type: PrivacyPolicy
  url: https://ujet.cx/privacy-notice
- type: StatusPage
  url: https://env.status.ujet.cx
- type: Compliance
  url: https://ujet.cx/security
- type: LLMsTxt
  url: llms/ujet-llms.txt
- type: Packages
  url: packages/ujet-packages.yml
- type: SDKs
  url: packages/ujet-packages.yml
- type: WellKnown
  url: well-known/ujet-well-known.yml
- type: Conformance
  url: conformance/ujet-conformance.yml
- type: Lifecycle
  url: lifecycle/ujet-lifecycle.yml
- type: Components
  url: components/ujet-components.yml
- type: DomainSecurity
  url: security/ujet-domain-security.yml

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