UJET

UJET is an AI-powered cloud contact center (CCaaS) platform that unifies voice, chat, SMS, email, WhatsApp, and in-app mobile support into a single agentic customer-experience system. Built CRM-native so PII stays in the customer's CRM rather than the contact center layer, UJET pairs its CCaaS foundation with Agentic Experience Orchestration (AXO) and Spiral conversational intelligence, and ships embedded mobile and web SDKs for in-app support. UJET is the platform behind Google Cloud's Contact Center AI (CCAI) Platform and is backed by GV, DCM Ventures, and Sapphire Ventures. Its developer documentation is login-gated; the publicly verifiable developer surface is its SDKs, GitHub organization, status page, and SLA.

UJET is profiled on the APIs.io network. Tagged areas include Company, Enterprise, Contact Center, CCaaS, and Customer Experience.

UJET’s developer surface includes engineering blog, pricing, support, and 15 more developer resources.

🌐 Visit website 📡 Profile data on GitHub

27.2/100 thin ▬ flat Agent 0/100 human only Front door AI 6/6 dominant Heartbeat 93/100 alive saas Full breakdown ↓
scored 2026-11-06 · rubric v0.27.0 · Show this score on your site →

AccessPaid

0 APIs

Company Enterprise Contact Center CCaaS Customer Experience Artificial Intelligence Voice Messaging Support

Kin Score

Kin Score How this is scored →
scored 2026-11-06 · rubric v0.27.0

Composite quality — 27.2/100 · thin

Contract Quality 0.0 / 21

Developer Ergonomics 1.6 / 17

Access Clarity 12.1 / 17

Operational Transparency 2.0 / 11

Contract Governance 1.9 / 10

Discoverability 4.7 / 9

Regulatory Posture 3.3 / 15

Agent readiness — 0/100 · human only

Machine-Readable Contract 0 / 18

Agentic Access Contract 0 / 10

Documented Reversibility 0 / 6

MCP Server 0 / 12

Machine-Readable Auth 0 / 10

Idempotency 0 / 9

Stable Error Semantics 0 / 8

Request/Response Examples 0 / 7

Rate-Limit Signaling 0 / 7

Typed Event Surface 0 / 6

Agent Skills 0 / 5

Well-Known Catalog 0 / 4

Consent & Bot Identity 0 / 3

A2A Agent Card 0 / 8

Dry-Run / Simulate Mode 0 / 4

Delegated User Identity 0 / 6

Protected Resource Metadata 0 / 5

Registration Without a Human 0 / 6

Agentic Commerce Well-Known Document 0 / 5

Pagination 5 / 5

Distinct Operations 3 / 3

MCP Tool Quality 6 / 6

Regulatory Posture applies to this provider. Its tags matched the Horizontal (data, software, accessibility, platform) regime, so Regulatory Posture carries 15 points of the composite. If this regime is wrong for your business, say so on your provider repo — the applicability map is public and we will correct it.

Create-or-Update Ergonomics could not be measured. We hold no machine-readable contract for this provider to read, so there is nothing to measure a write surface against. Excluded rather than scored zero: never-measured and measured-empty are different facts. Publishing an OpenAPI is what makes this facet — and several others — scorable at all.

The six quality facets above are damped to 85 points between them, because the conditional facet above carries the other 15. That is why each facet's contribution is shown against a damped maximum: raising a quality facet moves the composite by 85% of its nominal weight, not 100%. The full arithmetic is at apis.io/rating/.

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Agent readiness — checks not met, largest first (exact, from this profile):

Machine-Readable Contract +18 pts — api_specs includes an OpenAPI document
MCP Server +12 pts — deployment.mode + probe verdict on the mcp/ manifest, not the pointer; an unprobed slug falls back to authorship
Agentic Access Contract +10 pts — agentic_access artifact present (x-agentic-access), graded by author
Machine-Readable Auth +10 pts — a served openid-configuration/oauth-authorization-server carrying `issuer` (served), else the securitySchemes class in the provider OpenAPIs — bound (mutualTLS, DPoP, Signature) > negotiable (oauth2 authorizationCode/clientCredentials, openIdConnect) > bearer (http bearer, apiKey)
Idempotency +9 pts — OpenAPI mutating operations declare an idempotency key — a header, a request-body property, or a named de-duplication token whose own description says so (verified); else common[].type matches /idempoten/i (documented)
Stable Error Semantics +8 pts — OpenAPI $refs a shared error schema across 4xx/5xx responses (verified), else common[].type includes ErrorCatalog / ErrorCodes / DeclineCodes

13 more unmet checks in the Agent Readiness table above.

Kin Score — facets with the most composite points still available (weight × headroom):

Contract Quality scores 0.0 — up to +25.0 composite points
Developer Ergonomics scores 9.5 — up to +18.1 composite points
Operational Transparency scores 18.4 — up to +10.6 composite points

Each check links to what satisfies it. Publish the artifact, or tell us where it already lives, and the score moves on the next scoring run.

Improve this rating by publishing the missing artifacts — every area above can be raised, and the full rubric is at apis.io/rating/. Every facet and dimension name above is a link: it opens that measurement's own page — what it means, the exact checks that feed it, how the whole catalog distributes on it, and the providers at the top of it. This rating is computed from the provider profile at artifacts.apis.io/ujet/apis.yml: open an issue on github.com/api-evangelist/ujet to ask a question or point us at an artifact you publish. Submit an artifact on GitHub — free → Manage your own listing — the Influence plan, $499/mo →

Markets this provider is in provisional

The Kin Score Market layer reads a provider inside its market: its position, and how deep its integrations go. Depth is only comparable within a position. Provisional and unweighted: not part of the Kin Score or agent readiness.

Market	Position	Depth	Registered MCP server	Declares compatibility
Customer Support, Helpdesk and Contact Center	mixed	39.1	-	-

Registered MCP server and declares compatibility are report only — not weighted. Undeclared means we found nothing we can read, so there is no number: we never infer integrations.

UJET API pricing

Prices published by UJET, read 2026-10-07 from ujet.cx/pricing.

Plan	Price
Basic	$65 user/month Includes: PSTN Voice Channel, Standard Reports & Dashboards, Single Sign-On, CRM Adapters, Web SDK, Standard S
Pro	$99 user/month Includes: Includes Basic Plus: Agent Desktop Experience, SMS Blending, Smart Actions, Mobile SDK, Advanced Rep
Enterprise	$120 user/month Includes: Includes Pro Plus: Chat Channel, Email Channel, SMS Channel, Social Channel
Digital	$69 user/month Includes: Digital Channels (Chat, Email, SMS, Social, and In-App Voice), Agent Desktop Experience, Advanced Re
Chat Channel add-on	$10/User
Outbound Dialer add-on	$15/User
CoBrowse (Web) add-on	$20/User
CoBrowse (Web+Mobile) add-on	$40/User

All 11 plans, limits and sources →

Pricing Plans 1

Published pricing tiers and plan structures.

Ujet Plans Pricing

11 plans

PLANS

Security Posture 1

Authentication, domain security, vulnerability disclosure, and trust-center signals.

Ujet Domain Security

TLSv1.3 · HSTS · DMARC

SECURITY

Resources

Agent Surfaces 2

MCP servers, agent skills, and machine-readable catalogs

LLMsTxt

LLMsTxt

WellKnown

WellKnown

Design & Contract 3

Pagination, idempotency, versioning, errors, and events

Conformance

Conformance

Lifecycle

Lifecycle

Components

Components

Build 3

SDKs, sample code, and the tooling you integrate with

GitHubOrganization

GitHubOrganization

Packages

Packages

SDKs

SDKs

Access & Security 2

Authentication, authorization, and security posture

Compliance

Compliance

DomainSecurity

DomainSecurity

Operate 2

Status, limits, changes, and where to get help

Support

Support

StatusPage

StatusPage

Commercial 4

Pricing, plans, and the legal terms of use

Plans

Pricing

TermsOfService

PrivacyPolicy

Company 2

The organization behind the API

Website

Website

Blog

Blog

Source (apis.yml)

aid: ujet
name: UJET
description: UJET is an AI-powered cloud contact center (CCaaS) platform that unifies voice, chat, SMS, email, WhatsApp, and
  in-app mobile support into a single agentic customer-experience system. Built CRM-native so PII stays in the customer's
  CRM rather than the contact center layer, UJET pairs its CCaaS foundation with Agentic Experience Orchestration (AXO) and
  Spiral conversational intelligence, and ships embedded mobile and web SDKs for in-app support. UJET is the platform behind
  Google Cloud's Contact Center AI (CCAI) Platform and is backed by GV, DCM Ventures, and Sapphire Ventures. Its developer
  documentation is login-gated; the publicly verifiable developer surface is its SDKs, GitHub organization, status page, and
  SLA.
deliveryModel:
  model: saas
  open_source: false
  commercial: true
  callable_host: false
  label: Hosted service · you call their endpoint
  confidence: medium
  source:
  - pricing
  generated: '2026-08-28'
  method: derived
accessModel:
  pricing: paid
  onboarding: unknown
  trial: false
  try_now: false
  public: false
  label: Paid
  confidence: low
  source:
  - plans
  - security
  generated: '2026-11-06'
  method: derived
image: https://assets.ujet.cx/website-mage2_Social-LI-TW.png
url: https://raw.githubusercontent.com/api-evangelist/ujet/refs/heads/main/apis.yml
x-type: company
x-source: vc-portfolio
x-backed-by:
- dcm-ventures
- gv
- sapphire-ventures
x-tier: stub
x-tier-reason: portfolio-lead
specificationVersion: '0.23'
x-enrichment:
  date: '2026-07-21'
  status: enriched
  artifacts_added: 7
  pass: local-v1
created: '2026-07-17'
modified: '2026-07-21'
tags:
- Company
- Enterprise
- Contact Center
- CCaaS
- Customer Experience
- Artificial Intelligence
- Voice
- Messaging
- Support
apis: []
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com
- FN: APIs.json
  email: info@apis.io
common:
- type: Plans
  url: plans/ujet-plans-pricing.yml
- type: Website
  url: https://ujet.cx/
- type: Blog
  url: https://ujet.cx/blog
- type: Pricing
  url: https://ujet.cx/pricing
- type: Support
  url: https://support.ujet.co
- type: GitHubOrganization
  url: https://github.com/ujet
- type: TermsOfService
  url: https://ujet.cx/terms-of-service
- type: PrivacyPolicy
  url: https://ujet.cx/privacy-notice
- type: StatusPage
  url: https://env.status.ujet.cx
- type: Compliance
  url: https://ujet.cx/security
- type: LLMsTxt
  url: llms/ujet-llms.txt
- type: Packages
  url: packages/ujet-packages.yml
- type: SDKs
  url: packages/ujet-packages.yml
- type: WellKnown
  url: well-known/ujet-well-known.yml
- type: Conformance
  url: conformance/ujet-conformance.yml
- type: Lifecycle
  url: lifecycle/ujet-lifecycle.yml
- type: Components
  url: components/ujet-components.yml
- type: DomainSecurity
  url: security/ujet-domain-security.yml

UJET API — frequently asked questions

How much does the UJET API cost?

UJET publishes its prices; its Basic plan is $65 user/month as of 2026-10-07. APIs.io lists 11 pricing plans for UJET, with each plan's price, limits and inclusions under Pricing on this page.

Is the UJET API ready for AI agents?

UJET has a Kin Score of 27.2 out of 100 (thin) and an Agent Readiness score of 0.0 (human-only), scored by API Evangelist on 2026-11-06.

Work with this as data

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Tools for providers

9 MCP tools reach this

find_providersBrowse and filter every provider in the catalog.
get_provider_artifactsEvery artifact this provider publishes, grouped by type.
get_provider_operationsEvery operation across all of their OpenAPIs — one call instead of parsing every spec.
get_provider_toolsEvery MCP tool they ship, with the operation each wraps.
get_provider_evidenceHow each part of their score was established. Free — the basis for a claim should not sit behind it.
get_provider_ratingPRO — composite, band, trend and facet scores.
apis_io_searchSTART HERE — APIs, providers and tags for one query, each with its total.
resolveTurn a domain, URL or GitHub org into the provider it belongs to.
find_cohortsEvery scored population of providers in the catalog.

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