Telia Company

Telia ACE Knowledge Contact Method WebHook

The outbound webhook surface of Telia ACE Knowledge. A contact method of type Web service forwards an end user's form submission and the current ACE Knowledge parameter context to an external HTTP endpoint the customer implements, and injects the response back into the widget as a dynamic answer. Telia publishes the full contract openly — request content types of JSON, XML or form-urlencoded, response types of text/html or text/plain, a hard 15 second budget for the receiver, custom headers that can be stored encrypted, and optional HMAC SHA256 JWT request signing in an X-ACE-Signature header carrying iss, aud, exp, iat, content_hash, method and path claims. This is the only Telia event surface whose specification is available without a login.

GitHub

Documentation

📖
Documentation
https://github.com/telia-oss/ace-knowledge-docs/blob/master/REST/webhook.md

Other Resources

🔗
Webhooks
https://raw.githubusercontent.com/api-evangelist/telia/refs/heads/main/asyncapi/telia-webhooks.yml

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API entry from apis.yml

apis.yml Raw ↑ 
aid: telia:telia-ace-knowledge-contact-method-webhook
name: Telia ACE Knowledge Contact Method WebHook
description: The outbound webhook surface of Telia ACE Knowledge. A contact method of type Web service
  forwards an end user's form submission and the current ACE Knowledge parameter context to an external
  HTTP endpoint the customer implements, and injects the response back into the widget as a dynamic answer.
  Telia publishes the full contract openly — request content types of JSON, XML or form-urlencoded, response
  types of text/html or text/plain, a hard 15 second budget for the receiver, custom headers that can
  be stored encrypted, and optional HMAC SHA256 JWT request signing in an X-ACE-Signature header carrying
  iss, aud, exp, iat, content_hash, method and path claims. This is the only Telia event surface whose
  specification is available without a login.
humanURL: https://github.com/telia-oss/ace-knowledge-docs/blob/master/REST/webhook.md
tags:
- Contact Center
- Webhook
- Event
- Request Signing
- ACE Knowledge
tags_raw:
- Contact Center
- Webhooks
- Events
- Request Signing
- ACE Knowledge
properties:
- type: Documentation
  url: https://github.com/telia-oss/ace-knowledge-docs/blob/master/REST/webhook.md
- type: Webhooks
  url: asyncapi/telia-webhooks.yml