Telia Company

Telia Company is the Nordic and Baltic telecommunications group headquartered in Solna, Sweden, operating mobile and fixed networks in Sweden, Finland, Norway, Denmark, Lithuania, Latvia and Estonia, plus a global carrier and IoT business. As a mobile network operator it sits on the connectivity side of the telecom value chain rather than the developer-facing side, and its API posture reflects that split. Telia runs a real first-party developer hub at developer.teliacompany.io that fronts exactly two programmes — LSO Sonata (MEF/Mplify and TM Forum derived wholesale ordering APIs) and CAMARA (GSMA Open Gateway network APIs) — but both catalogs sit on Apigee portals that require an existing commercial agreement with Telia, a whitelisted corporate email domain and manual support approval before any specification or credential is issued. Only one OpenAPI definition is downloadable anonymously across the whole estate. Its CAMARA portal names Quality on Demand and Device Location but publishes nothing callable without login, and Telia reaches network-API developers mainly through Nokia's Network as Code aggregator platform rather than directly. The genuinely open surface is a public Bulk Messaging implementation guide covering an SMPP endpoint and an SMS REST API, and a gRPC audio-forwarding contract for its Telia ACE contact-centre product.

Telia Company publishes 1 API on the APIs.io network: Telia LSO Sonata Geographic Site Management API. Tagged areas include Telecommunications, Sweden, Nordics, Baltics, and Mobile Network Operator.

The Telia Company catalog on APIs.io includes 1 event-driven AsyncAPI specification.

Telia Company’s developer surface includes authentication, CLI, changelog, sandbox, documentation, support, getting-started guide, and 33 more developer resources.

53.2/100 developing ▬ flat Agent 75/100 agent native Full breakdown ↓
scored 2026-07-27 · rubric v0.5
24 APIs 1 MCP Servers
TelecommunicationsSwedenNordicsBalticsMobile Network OperatorNetwork APIsCAMARAOpen GatewayMessagingSMSSMPPIoT5GBroadbandIdentity VerificationBSSOSSTM ForumMEFStandards

Kin Score

Kin Score Kin Score How this is scored →
scored 2026-07-27 · rubric v0.5
Composite quality — 53.2/100 · developing
Contract Quality 17.3 / 25
Developer Ergonomics 17.4 / 20
Commercial Clarity 2.6 / 20
Operational Transparency 7.2 / 13
Governance 0.0 / 12
Discoverability 8.8 / 10
Agent readiness — 75/100 · agent native
Machine-Readable Contract 18 / 18
Agentic Access Contract 15 / 15
MCP Server 12 / 12
Machine-Readable Auth 10 / 10
Idempotency 0 / 9
Stable Error Semantics 8 / 8
Request/Response Examples 0 / 7
Rate-Limit Signaling 0 / 7
Typed Event Surface 6 / 6
Agent Skills 5 / 5
Well-Known Catalog 4 / 4
Consent & Bot Identity 0 / 3
Improve this rating by publishing the missing artifacts — every area above can be raised, and the full rubric is at apis.io/rating/. This rating is computed from github.com/api-evangelist/telia: open an issue to ask a question, or submit a pull request to add artifacts. Want it done for you? Prioritized profiling — $2,500 →

APIs 24

Individual APIs this provider publishes, each with its own machine-readable definition.

Telia LSO Sonata Geographic Site Management API

MEF 122 / MEF 79 geographic site management API in Telia's LSO Sonata wholesale programme, designed using TM Forum TMF674 as its template. Retrieves a list of geographic sites a...

Telia LSO Sonata Geographic Address Management API

LSO Sonata Geographic Address API allows a buyer to retrieve a geographic address from the seller database by address id and to validate geographic address data. Designed using ...

Telia LSO Sonata Product Offering Qualification API

Determines whether it is feasible for the seller to deliver a particular product to a particular geographic location, and manages create POQ, retrieve POQ list and retrieve POQ ...

Telia LSO Sonata Quote Management API

Manages quote request and completion between seller and buyer for Telia operator customers and selected B2O products. Designed using TM Forum TMF648 as its template; firm quotes...

Telia LSO Sonata Order Management API

Creates product orders covering new, change, disconnect and suspend scenarios, with the current version focused on new order creation. Designed using TM Forum TMF622 Product Ord...

Telia LSO Sonata Notification API

Buyer-registered listener API for quote and order notifications — state change, create quote, attribute change and BAFO quotes — pushed from seller to buyer. This is the event s...

Telia CAMARA Quality on Demand API

CAMARA Quality on Demand (QoD) API listed on Telia's CAMARA portal, allowing an application to request a higher-quality network connection. Named and described on the anonymousl...

Telia CAMARA Device Location API

CAMARA Device Location API listed on Telia's CAMARA portal, allowing a caller to request the area in which a user device is located. Named on the public portal home page only; t...

Telia NGMLC Location API

Ngmlc_Location_ProvideLocation service operation, invoked by a service consumer towards the ENL to request the geodetic location of a single device or to subscribe to tracking o...

Telia Finland Public Catalogue Service API

A request mapper proxying requests to Telia Finland's internal Catalogue Service API, deliberately limiting and restricting the functionality present in the underlying catalogue...

Telia Finland Mobile Subscription API

Manages business mobile subscriptions for Telia Finland customers — list subscription, get subscription, update subscription information, deactivate, reactivate and terminate. N...

Telia Finland Mobile Subscription Order Service API

Exposes available packages and products and allows ordering them for both new and existing mobile subscriptions at Telia Finland. Named and described on the public portal home p...

Telia Bulk Messaging SMS REST API

JSON REST API for submitting mobile-terminated SMS through the Telia Company Bulk Messaging Platform, with a Submit SMS message operation (POST ~/messages) and a Submit SMS cont...

Telia Bulk Messaging SMS Callback API

The webhook half of Telia's Bulk Messaging REST surface. Customers must implement a Receive SMS (mobile originated) operation and a Receive delivery report (DLR) operation to ac...

Telia Bulk Messaging SMPP API

SMPP v3.4-style binary protocol interface into the Telia Company Bulk Messaging Platform, reached over TLS 1.2 or better at smpp.messaging.teliacompany.com port 3550 with SNI re...

Telia ACE Audio Stream Forwarding API

Bidirectional streaming gRPC service over HTTP/2 that forwards copies of the audio streams in Telia ACE contact-centre voice calls to a customer-implemented receiver, for transc...

Telia Tunnistus Identification Broker

Telia Tunnistus is Telia Finland's identification broker service — an OpenID Connect and OAuth 2.0 identity provider that brokers Finnish strong electronic identification. The O...

Telia ACE Knowledge REST API

The REST API behind Telia ACE Knowledge (formerly Humany), the self-service knowledge and contact-deflection product inside the Telia ACE contact-centre suite. Telia documents i...

Telia ACE Knowledge Contact Method WebHook

The outbound webhook surface of Telia ACE Knowledge. A contact method of type Web service forwards an end user's form submission and the current ACE Knowledge parameter context ...

Telia ACE Web API

Client-side and server-side REST interface that lets an end user communicate with a Telia ACE contact centre from the customer's own website. Telia publishes it in two versions ...

Telia ACE Agent API

Integration API between the Telia ACE contact-centre platform and a customer's CRM system, used to drive agent-side integration such as surfacing and updating customer records a...

Telia ACE Workitem API

Work-item management API for the Telia ACE contact centre, covering prioritisation, queue management and forwarding of tasks across the platform. Named and described on Telia's ...

Telia ACE Screen Pop API

Screen-pop integration API for Telia ACE that automatically opens the matching customer profile in the agent's business system when an interaction arrives, which Telia states sa...

Telia ACE Interaction View API

Export API against Telia ACE Interaction View that allows content and data from recorded contact-centre interactions to be exported to external systems for analytics, quality ma...

Scroll for all 24

MCP Servers 1

Model Context Protocol servers that expose these APIs to AI agents.

telia-mcp.yml

MCP SERVER

Event Specifications 1

AsyncAPI definitions for this provider's event-driven and streaming APIs.

Telia Webhooks

ASYNCAPI

Security Posture 3

Authentication, domain security, vulnerability disclosure, and trust-center signals.

Telia Authentication

oauth2/http-basic/mutualTLS/openIdConnect/ip-allowlist/smpp-bind · 8 schemes

SECURITY

Telia Domain Security

TLSv1.2 · HSTS · DMARC

SECURITY

Telia Vulnerability Disclosure

Hackerone · contact published

SECURITY

Scopes 1

OAuth scopes governing access to this provider's APIs.

Telia Scopes

2 scopes · clientCredentials/authorizationCode

2 scopes

SCOPES

Agentic Access 1

Recommended x-agentic-access execution contracts for AI agents.

Telia Agentic Access

2 operations

2 operations · 0 acting

AGENTIC

Resources

Get Started 7

Portal, sign-up, and the first successful call

Scroll for all 7

Documentation 2

Reference material describing how the API behaves

Agent Surfaces 5

MCP servers, agent skills, and machine-readable catalogs

Design & Contract 7

Pagination, idempotency, versioning, errors, and events

Scroll for all 7

Build 5

SDKs, sample code, and the tooling you integrate with

Access & Security 5

Authentication, authorization, and security posture

Operate 4

Status, limits, changes, and where to get help

Company 3

The organization behind the API

Other 2

Properties that don't map to a standard resource type

Source (apis.yml)

apis.yml Raw ↑
aid: telia
url: https://raw.githubusercontent.com/api-evangelist/telia/refs/heads/main/apis.yml
name: Telia Company
kind: company
description: Telia Company is the Nordic and Baltic telecommunications group headquartered in Solna, Sweden, operating mobile
  and fixed networks in Sweden, Finland, Norway, Denmark, Lithuania, Latvia and Estonia, plus a global carrier and IoT business.
  As a mobile network operator it sits on the connectivity side of the telecom value chain rather than the developer-facing
  side, and its API posture reflects that split. Telia runs a real first-party developer hub at developer.teliacompany.io
  that fronts exactly two programmes — LSO Sonata (MEF/Mplify and TM Forum derived wholesale ordering APIs) and CAMARA (GSMA
  Open Gateway network APIs) — but both catalogs sit on Apigee portals that require an existing commercial agreement with
  Telia, a whitelisted corporate email domain and manual support approval before any specification or credential is issued.
  Only one OpenAPI definition is downloadable anonymously across the whole estate. Its CAMARA portal names Quality on Demand
  and Device Location but publishes nothing callable without login, and Telia reaches network-API developers mainly through
  Nokia's Network as Code aggregator platform rather than directly. The genuinely open surface is a public Bulk Messaging
  implementation guide covering an SMPP endpoint and an SMS REST API, and a gRPC audio-forwarding contract for its Telia ACE
  contact-centre product.
image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/apis-json-logo.jpg
tags:
- Telecommunications
- Sweden
- Nordics
- Baltics
- Mobile Network Operator
- Network APIs
- CAMARA
- Open Gateway
- Messaging
- SMS
- SMPP
- IoT
- 5G
- Broadband
- Identity Verification
- BSS
- OSS
- TM Forum
- MEF
- Standards
created: '2026-07-25'
modified: '2026-07-25'
specificationVersion: '0.19'
apis:
- aid: telia:telia-lso-sonata-geographic-site-management-api
  name: Telia LSO Sonata Geographic Site Management API
  description: MEF 122 / MEF 79 geographic site management API in Telia's LSO Sonata wholesale programme, designed using TM
    Forum TMF674 as its template. Retrieves a list of geographic sites and full detail for a single site, per country. This
    is the only Telia OpenAPI definition that could be downloaded anonymously — the portal serves it without a login at /liveportal/apis/{apiId}/download_spec.
  humanURL: https://lso.teliacompany.com/apis
  baseURL: https://api-garden.teliacompany.com/v1/api/mef/geographicSiteManagement
  tags:
  - LSO Sonata
  - MEF
  - TM Forum
  - Wholesale
  - Site Management
  properties:
  - type: OpenAPI
    url: openapi/telia-lso-sonata-site-management.yml
  - type: Overlay
    url: overlays/telia-lso-sonata-site-management-overlay.yaml
  - type: ErrorCatalog
    url: errors/telia-problem-types.yml
  - type: DataModel
    url: data-model/telia-data-model.yml
  - type: AgentSkill
    name: Look up a Telia LSO Sonata geographic site
    url: skills/telia-lso-site-lookup.md
  - type: Documentation
    url: https://lso.teliacompany.com/
  - type: APIReference
    url: https://lso.teliacompany.com/apis
- aid: telia:telia-lso-sonata-geographic-address-management-api
  name: Telia LSO Sonata Geographic Address Management API
  description: LSO Sonata Geographic Address API allows a buyer to retrieve a geographic address from the seller database
    by address id and to validate geographic address data. Designed using TM Forum TMF673 as its template. Named and described
    on the public LSO portal home page; the specification itself is only available after portal sign-in, which requires an
    existing Telia agreement.
  humanURL: https://lso.teliacompany.com/apis
  tags:
  - LSO Sonata
  - MEF
  - TM Forum
  - Wholesale
  - Address Management
  properties:
  - type: Documentation
    url: https://lso.teliacompany.com/
  - type: APIReference
    url: https://lso.teliacompany.com/apis
- aid: telia:telia-lso-sonata-product-offering-qualification-api
  name: Telia LSO Sonata Product Offering Qualification API
  description: Determines whether it is feasible for the seller to deliver a particular product to a particular geographic
    location, and manages create POQ, retrieve POQ list and retrieve POQ by identifier operations. Designed using TM Forum
    TMF679 as its template. Documented on the public LSO portal home page; specification behind portal sign-in.
  humanURL: https://lso.teliacompany.com/apis
  tags:
  - LSO Sonata
  - MEF
  - TM Forum
  - Wholesale
  - Serviceability
  properties:
  - type: Documentation
    url: https://lso.teliacompany.com/
  - type: APIReference
    url: https://lso.teliacompany.com/apis
- aid: telia:telia-lso-sonata-quote-management-api
  name: Telia LSO Sonata Quote Management API
  description: Manages quote request and completion between seller and buyer for Telia operator customers and selected B2O
    products. Designed using TM Forum TMF648 as its template; firm quotes are handled today with budgetary quotes planned.
    Documented on the public LSO portal home page; specification behind portal sign-in.
  humanURL: https://lso.teliacompany.com/apis
  tags:
  - LSO Sonata
  - MEF
  - TM Forum
  - Wholesale
  - Quoting
  properties:
  - type: Documentation
    url: https://lso.teliacompany.com/
  - type: APIReference
    url: https://lso.teliacompany.com/apis
- aid: telia:telia-lso-sonata-order-management-api
  name: Telia LSO Sonata Order Management API
  description: Creates product orders covering new, change, disconnect and suspend scenarios, with the current version focused
    on new order creation. Designed using TM Forum TMF622 Product Order as its template. Documented on the public LSO portal
    home page; specification behind portal sign-in.
  humanURL: https://lso.teliacompany.com/apis
  tags:
  - LSO Sonata
  - MEF
  - TM Forum
  - Wholesale
  - Ordering
  properties:
  - type: Documentation
    url: https://lso.teliacompany.com/
  - type: APIReference
    url: https://lso.teliacompany.com/apis
- aid: telia:telia-lso-sonata-notification-api
  name: Telia LSO Sonata Notification API
  description: Buyer-registered listener API for quote and order notifications — state change, create quote, attribute change
    and BAFO quotes — pushed from seller to buyer. This is the event surface of the LSO Sonata programme. Documented on the
    public LSO portal home page; specification behind portal sign-in and no AsyncAPI is published.
  humanURL: https://lso.teliacompany.com/apis
  tags:
  - LSO Sonata
  - MEF
  - TM Forum
  - Notifications
  - Events
  properties:
  - type: Documentation
    url: https://lso.teliacompany.com/
  - type: APIReference
    url: https://lso.teliacompany.com/apis
  - type: Webhooks
    url: asyncapi/telia-webhooks.yml
- aid: telia:telia-camara-quality-on-demand-api
  name: Telia CAMARA Quality on Demand API
  description: CAMARA Quality on Demand (QoD) API listed on Telia's CAMARA portal, allowing an application to request a higher-quality
    network connection. Named and described on the anonymously readable portal home page, but the portal's API catalog returns
    zero documents to an anonymous caller — no OpenAPI, no endpoint and no sandbox is reachable without an existing Telia
    agreement and a whitelisted corporate domain.
  humanURL: https://camara.teliacompany.com/apis
  tags:
  - CAMARA
  - Open Gateway
  - Network APIs
  - Quality on Demand
  - 5G
  properties:
  - type: Documentation
    url: https://camara.teliacompany.com/
  - type: APIReference
    url: https://camara.teliacompany.com/apis
- aid: telia:telia-camara-device-location-api
  name: Telia CAMARA Device Location API
  description: CAMARA Device Location API listed on Telia's CAMARA portal, allowing a caller to request the area in which
    a user device is located. Named on the public portal home page only; the anonymous API catalog is empty, so no specification,
    scopes or endpoint were retrievable without a commercial agreement.
  humanURL: https://camara.teliacompany.com/apis
  tags:
  - CAMARA
  - Open Gateway
  - Network APIs
  - Device Location
  - Location Verification
  properties:
  - type: Documentation
    url: https://camara.teliacompany.com/
  - type: APIReference
    url: https://camara.teliacompany.com/apis
- aid: telia:telia-ngmlc-location-api
  name: Telia NGMLC Location API
  description: Ngmlc_Location_ProvideLocation service operation, invoked by a service consumer towards the ENL to request
    the geodetic location of a single device or to subscribe to tracking of one device. This is a GSMA/3GPP-lineage location
    exposure service carried on Telia's CAMARA portal rather than a CAMARA-defined API. Named on the public portal home page;
    no specification is available anonymously.
  humanURL: https://camara.teliacompany.com/apis
  tags:
  - Location
  - Network Exposure
  - 3GPP
  - GSMA
  properties:
  - type: Documentation
    url: https://camara.teliacompany.com/
  - type: APIReference
    url: https://camara.teliacompany.com/apis
- aid: telia:telia-finland-public-catalogue-service-api
  name: Telia Finland Public Catalogue Service API
  description: A request mapper proxying requests to Telia Finland's internal Catalogue Service API, deliberately limiting
    and restricting the functionality present in the underlying catalogue service. Named and described on the public home
    page of the Telia Finland developer portal; the API catalog returns nothing to an anonymous caller, so the specification
    requires sign-in.
  humanURL: https://developer.telia.fi/apis
  tags:
  - Finland
  - BSS
  - Product Catalog
  - Business
  properties:
  - type: Documentation
    url: https://developer.telia.fi/
  - type: APIReference
    url: https://developer.telia.fi/apis
- aid: telia:telia-finland-mobile-subscription-api
  name: Telia Finland Mobile Subscription API
  description: Manages business mobile subscriptions for Telia Finland customers — list subscription, get subscription, update
    subscription information, deactivate, reactivate and terminate. Named and described on the public portal home page; specification
    and credentials require portal sign-in and an existing Telia agreement.
  humanURL: https://developer.telia.fi/apis
  tags:
  - Finland
  - BSS
  - Subscription Management
  - Mobile
  properties:
  - type: Documentation
    url: https://developer.telia.fi/
  - type: APIReference
    url: https://developer.telia.fi/apis
- aid: telia:telia-finland-mobile-subscription-order-service-api
  name: Telia Finland Mobile Subscription Order Service API
  description: Exposes available packages and products and allows ordering them for both new and existing mobile subscriptions
    at Telia Finland. Named and described on the public portal home page; specification behind portal sign-in.
  humanURL: https://developer.telia.fi/apis
  tags:
  - Finland
  - BSS
  - Ordering
  - Mobile
  properties:
  - type: Documentation
    url: https://developer.telia.fi/
  - type: APIReference
    url: https://developer.telia.fi/apis
- aid: telia:telia-bulk-messaging-sms-rest-api
  name: Telia Bulk Messaging SMS REST API
  description: JSON REST API for submitting mobile-terminated SMS through the Telia Company Bulk Messaging Platform, with
    a Submit SMS message operation (POST ~/messages) and a Submit SMS content operation for custom content and UDH headers.
    Authentication is HTTP Basic with credentials created in the Bulk Messaging web portal. Telia states the REST APIs are
    documented as OpenAPI, but those definitions are hosted in the portal's Documents section behind a login and were not
    retrievable anonymously. The publicly readable implementation guide is the only open artifact.
  humanURL: https://cdn.messaging.teliacompany.com/documents/developer/index.html
  baseURL: https://api.messaging.teliacompany.com/sms/rest/v2
  tags:
  - Messaging
  - SMS
  - Bulk Messaging
  - CPaaS
  properties:
  - type: Documentation
    url: https://cdn.messaging.teliacompany.com/documents/developer/index.html
  - type: APIReference
    url: https://cdn.messaging.teliacompany.com/documents/developer/index.html
  - type: AgentSkill
    name: Send an SMS through Telia Bulk Messaging
    url: skills/telia-send-bulk-sms.md
  - type: ErrorCatalog
    url: errors/telia-error-codes.yml
- aid: telia:telia-bulk-messaging-sms-callback-api
  name: Telia Bulk Messaging SMS Callback API
  description: The webhook half of Telia's Bulk Messaging REST surface. Customers must implement a Receive SMS (mobile originated)
    operation and a Receive delivery report (DLR) operation to accept callbacks pushed by the Telia Company Bulk Messaging
    Platform, and the implementation must match the OpenAPI specification Telia provides through the portal. No AsyncAPI is
    published and the specification is not available anonymously.
  humanURL: https://cdn.messaging.teliacompany.com/documents/developer/index.html
  tags:
  - Messaging
  - SMS
  - Webhooks
  - Callbacks
  - Delivery Reports
  properties:
  - type: Documentation
    url: https://cdn.messaging.teliacompany.com/documents/developer/index.html
  - type: APIReference
    url: https://cdn.messaging.teliacompany.com/documents/developer/index.html
  - type: Webhooks
    url: asyncapi/telia-webhooks.yml
- aid: telia:telia-bulk-messaging-smpp-api
  name: Telia Bulk Messaging SMPP API
  description: SMPP v3.4-style binary protocol interface into the Telia Company Bulk Messaging Platform, reached over TLS
    1.2 or better at smpp.messaging.teliacompany.com port 3550 with SNI required. Supports bind_transmitter, bind_receiver,
    bind_transceiver, unbind, enquire_link, submit_sm and deliver_sm, with vendor specific command status codes and network
    error code TLVs. Access requires static source IP addresses to be whitelisted in Telia's ACL, which makes this a contract-first,
    sales-led onboarding rather than a self-serve one.
  humanURL: https://cdn.messaging.teliacompany.com/documents/developer/index.html
  baseURL: smpp://smpp.messaging.teliacompany.com:3550
  tags:
  - Messaging
  - SMS
  - SMPP
  - Carrier
  properties:
  - type: Documentation
    url: https://cdn.messaging.teliacompany.com/documents/developer/index.html
  - type: APIReference
    url: https://cdn.messaging.teliacompany.com/documents/developer/index.html
- aid: telia:telia-ace-audio-stream-forwarding-api
  name: Telia ACE Audio Stream Forwarding API
  description: Bidirectional streaming gRPC service over HTTP/2 that forwards copies of the audio streams in Telia ACE contact-centre
    voice calls to a customer-implemented receiver, for transcription, summarisation, intent analysis, fraud detection or
    custom recording. Telia publishes the proto3 service definition, a sender simulator and an example receiver openly on
    GitHub. Authentication is mutual TLS with client certificates. This is the most openly specified API Telia publishes.
  humanURL: https://github.com/telia-oss/ace-audio-stream-forwarding-api
  tags:
  - Contact Center
  - Voice
  - gRPC
  - Streaming
  - mTLS
  properties:
  - type: Documentation
    url: https://github.com/telia-oss/ace-audio-stream-forwarding-api
  - type: gRPC
    url: proto/telia-ace-audio-stream-forwarding-v1.proto
  - type: Protobuf
    url: proto/telia-ace-audio-stream-forwarding-v1.proto
  - type: SourceCode
    url: https://github.com/telia-oss/ace-audio-stream-forwarding-api
- aid: telia:telia-tunnistus-identification-broker
  name: Telia Tunnistus Identification Broker
  description: Telia Tunnistus is Telia Finland's identification broker service — an OpenID Connect and OAuth 2.0 identity
    provider that brokers Finnish strong electronic identification. The OpenID discovery document is served anonymously at
    tunnistus.telia.fi with issuer https://tunnistus.telia.fi/uas, supporting authorization_code, client_credentials, refresh_token,
    password and SAML2 bearer grants. Notably it does NOT advertise a CIBA backchannel authentication endpoint, which is the
    grant CAMARA specifies for network-based authorization. Integration guides are published as PDFs in a Telia GitHub repository.
  humanURL: https://github.com/telia-oss/tunnistus
  baseURL: https://tunnistus.telia.fi/uas
  tags:
  - Identity
  - OpenID Connect
  - OAuth
  - Strong Authentication
  - Finland
  properties:
  - type: Documentation
    url: https://github.com/telia-oss/tunnistus
  - type: OpenIDConnectDiscovery
    url: https://tunnistus.telia.fi/.well-known/openid-configuration
  - type: WellKnown
    url: well-known/telia-openid-configuration.json
  - type: SourceCode
    url: https://github.com/telia-oss/tunnistus
- aid: telia:telia-ace-knowledge-rest-api
  name: Telia ACE Knowledge REST API
  description: The REST API behind Telia ACE Knowledge (formerly Humany), the self-service knowledge and contact-deflection
    product inside the Telia ACE contact-centre suite. Telia documents it openly on GitHub — no login, no agreement — which
    makes it the second-most openly specified API Telia publishes. It follows a tenant-projection URL pattern of application
    domain plus interface name plus API keyword, and carries three documented surfaces — the Matching API for searching answers
    and retrieving knowledge-base content, the Notices API for listing notices, news and alerts, and the Contact API for listing
    contact methods and posting form data. Pagination is skip and take, custom entity parameters are passed with a p. prefix,
    and an interface can be made public or access-restricted from the administration portal.
  humanURL: https://github.com/telia-oss/ace-knowledge-docs
  baseURL: https://support.humany.net
  tags:
  - Contact Center
  - Knowledge Base
  - Self Service
  - ACE Knowledge
  - Humany
  - Search
  properties:
  - type: Documentation
    url: https://github.com/telia-oss/ace-knowledge-docs
  - type: APIReference
    url: https://github.com/telia-oss/ace-knowledge-docs/blob/master/REST/README.md
  - type: SourceCode
    url: https://github.com/telia-oss/ace-knowledge-docs
  - type: Conventions
    url: conventions/telia-conventions.yml
- aid: telia:telia-ace-knowledge-contact-method-webhook
  name: Telia ACE Knowledge Contact Method WebHook
  description: The outbound webhook surface of Telia ACE Knowledge. A contact method of type Web service forwards an end user's
    form submission and the current ACE Knowledge parameter context to an external HTTP endpoint the customer implements,
    and injects the response back into the widget as a dynamic answer. Telia publishes the full contract openly — request
    content types of JSON, XML or form-urlencoded, response types of text/html or text/plain, a hard 15 second budget for
    the receiver, custom headers that can be stored encrypted, and optional HMAC SHA256 JWT request signing in an X-ACE-Signature
    header carrying iss, aud, exp, iat, content_hash, method and path claims. This is the only Telia event surface whose specification
    is available without a login.
  humanURL: https://github.com/telia-oss/ace-knowledge-docs/blob/master/REST/webhook.md
  tags:
  - Contact Center
  - Webhooks
  - Events
  - Request Signing
  - ACE Knowledge
  properties:
  - type: Documentation
    url: https://github.com/telia-oss/ace-knowledge-docs/blob/master/REST/webhook.md
  - type: Webhooks
    url: asyncapi/telia-webhooks.yml
- aid: telia:telia-ace-web-api
  name: Telia ACE Web API
  description: Client-side and server-side REST interface that lets an end user communicate with a Telia ACE contact centre
    from the customer's own website. Telia publishes it in two versions — a Client version callable directly from browsers
    with a restricted result and parameter set, and an authenticated Server version for server-to-server integration that
    returns extensive contact centre information. Documented capabilities are creating callbacks in real time or from scheduled
    availability, checking queue status by queue name or contact data, retrieving entrance and menu-selection opening hours,
    checking whether inputs and menu selections are currently open, and exporting changelog and audit records. All calls are
    HTTPS GET and POST. A first-party npm client is published as @telia-ace/web-api; no specification is public.
  humanURL: https://ace-showcase.com/marketplace/ace-web-api/
  tags:
  - Contact Center
  - Callback
  - Queue Status
  - Opening Hours
  - ACE
  properties:
  - type: Documentation
    url: https://ace-showcase.com/marketplace/ace-web-api/
  - type: SDKs
    url: https://www.npmjs.com/package/@telia-ace/web-api
- aid: telia:telia-ace-agent-api
  name: Telia ACE Agent API
  description: Integration API between the Telia ACE contact-centre platform and a customer's CRM system, used to drive agent-side
    integration such as surfacing and updating customer records against live interactions. Named and described on Telia's
    own ACE marketplace; no specification, endpoint or authentication detail is published anonymously and access runs through
    a Telia commercial partner.
  humanURL: https://ace-showcase.com/marketplace/ace-agent-api/
  tags:
  - Contact Center
  - CRM
  - Agent Desktop
  - ACE
  properties:
  - type: Documentation
    url: https://ace-showcase.com/marketplace/ace-agent-api/
- aid: telia:telia-ace-workitem-api
  name: Telia ACE Workitem API
  description: Work-item management API for the Telia ACE contact centre, covering prioritisation, queue management and forwarding
    of tasks across the platform. Named and described on Telia's ACE marketplace; no specification is published anonymously.
  humanURL: https://ace-showcase.com/marketplace/ace-work-item-api/
  tags:
  - Contact Center
  - Work Items
  - Queue Management
  - ACE
  properties:
  - type: Documentation
    url: https://ace-showcase.com/marketplace/ace-work-item-api/
- aid: telia:telia-ace-screen-pop-api
  name: Telia ACE Screen Pop API
  description: Screen-pop integration API for Telia ACE that automatically opens the matching customer profile in the agent's
    business system when an interaction arrives, which Telia states saves 10 to 20 seconds per contact. Named and described
    on Telia's ACE marketplace; no specification is published anonymously.
  humanURL: https://ace-showcase.com/marketplace/ace-screen-pop-api/
  tags:
  - Contact Center
  - Screen Pop
  - CTI
  - ACE
  properties:
  - type: Documentation
    url: https://ace-showcase.com/marketplace/ace-screen-pop-api/
- aid: telia:telia-ace-interaction-view-api
  name: Telia ACE Interaction View API
  description: Export API against Telia ACE Interaction View that allows content and data from recorded contact-centre interactions
    to be exported to external systems for analytics, quality management or archiving. Named and described on Telia's ACE
    marketplace; no specification is published anonymously.
  humanURL: https://ace-showcase.com/marketplace/interaction-view-api/
  tags:
  - Contact Center
  - Analytics
  - Data Export
  - Interaction View
  - ACE
  properties:
  - type: Documentation
    url: https://ace-showcase.com/marketplace/interaction-view-api/
common:
- type: AgenticAccess
  url: agentic-access/telia-agentic-access.yml
- type: VulnerabilityDisclosure
  url: security/telia-vulnerability-disclosure.yml
- type: Security
  url: security/telia-vulnerability-disclosure.yml
- type: DomainSecurity
  url: security/telia-domain-security.yml
- type: Authentication
  url: authentication/telia-authentication.yml
- type: OAuthScopes
  url: scopes/telia-scopes.yml
- type: Packages
  url: packages/telia-packages.yml
- type: SDKs
  url: packages/telia-packages.yml
- type: CLI
  url: cli/telia-cli.yml
- type: Components
  url: components/telia-components.yml
- type: WellKnown
  url: well-known/telia-well-known.yml
- type: MCPServer
  url: mcp/telia-mcp.yml
- type: ToolCrosswalk
  url: mcp/telia-tool-crosswalk.yml
- type: LLMsTxt
  url: llms/telia-llms.txt
- type: Overlay
  url: overlays/telia-lso-sonata-site-management-overlay.yaml
- type: Conformance
  url: conformance/telia-conformance.yml
- type: ErrorCatalog
  url: errors/telia-problem-types.yml
- type: Lifecycle
  url: lifecycle/telia-lifecycle.yml
- type: StatusPage
  url: https://www.telia.se/support/driftinformation-mobilt
- type: ChangeLog
  url: changelog/telia-changelog.yml
- type: Conventions
  url: conventions/telia-conventions.yml
- type: DataModel
  url: data-model/telia-data-model.yml
- type: Sandbox
  url: sandbox/telia-sandbox.yml
- type: Webhooks
  url: asyncapi/telia-webhooks.yml
- type: AgentSkill
  url: skills/_index.yml
- type: Protobuf
  url: proto/telia-ace-audio-stream-forwarding-v1.proto
- type: Website
  url: https://www.teliacompany.com/
- type: DeveloperPortal
  url: https://developer.teliacompany.io/
- type: Documentation
  url: https://developer.teliacompany.io/
- type: APIPortal
  url: https://camara.teliacompany.com/
- type: APIPortal
  url: https://lso.teliacompany.com/
- type: APIPortal
  url: https://developer.telia.fi/
- type: GitHubOrganization
  url: https://github.com/telia-oss
- type: LinkedIn
  url: https://www.linkedin.com/company/telia-company
- type: Support
  url: mailto:camara@teliacompany.com
- type: Support
  url: mailto:mef-lso.team@teliacompanyspace.onmicrosoft.com
- type: GettingStarted
  url: https://lso.teliacompany.com/get-started
- type: SignUp
  url: https://lso.teliacompany.com/register
- type: Blog
  url: https://ace-showcase.com/blog/
- type: APIReference
  url: https://cdn.messaging.teliacompany.com/documents/developer/index.html
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com