Telia Company

Telia ACE Workitem API

Work-item management API for the Telia ACE contact centre, covering prioritisation, queue management and forwarding of tasks across the platform. Named and described on Telia's ACE marketplace; no specification is published anonymously.

GitHub

Documentation

📖
Documentation
https://ace-showcase.com/marketplace/ace-work-item-api/

API entry from apis.yml

apis.yml Raw ↑ 
aid: telia:telia-ace-workitem-api
name: Telia ACE Workitem API
description: Work-item management API for the Telia ACE contact centre, covering prioritisation, queue
  management and forwarding of tasks across the platform. Named and described on Telia's ACE marketplace;
  no specification is published anonymously.
humanURL: https://ace-showcase.com/marketplace/ace-work-item-api/
tags:
- Contact Center
- Work Items
- Queue Management
- ACE
properties:
- type: Documentation
  url: https://ace-showcase.com/marketplace/ace-work-item-api/