Telia Company

Telia ACE Web API

Client-side and server-side REST interface that lets an end user communicate with a Telia ACE contact centre from the customer's own website. Telia publishes it in two versions — a Client version callable directly from browsers with a restricted result and parameter set, and an authenticated Server version for server-to-server integration that returns extensive contact centre information. Documented capabilities are creating callbacks in real time or from scheduled availability, checking queue status by queue name or contact data, retrieving entrance and menu-selection opening hours, checking whether inputs and menu selections are currently open, and exporting changelog and audit records. All calls are HTTPS GET and POST. A first-party npm client is published as @telia-ace/web-api; no specification is public.

GitHub

Documentation

📖
Documentation
https://ace-showcase.com/marketplace/ace-web-api/

Other Resources

🔗
SDKs
https://www.npmjs.com/package/@telia-ace/web-api

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API entry from apis.yml

apis.yml Raw ↑ 
aid: telia:telia-ace-web-api
name: Telia ACE Web API
description: Client-side and server-side REST interface that lets an end user communicate with a Telia
  ACE contact centre from the customer's own website. Telia publishes it in two versions — a Client version
  callable directly from browsers with a restricted result and parameter set, and an authenticated Server
  version for server-to-server integration that returns extensive contact centre information. Documented
  capabilities are creating callbacks in real time or from scheduled availability, checking queue status
  by queue name or contact data, retrieving entrance and menu-selection opening hours, checking whether
  inputs and menu selections are currently open, and exporting changelog and audit records. All calls
  are HTTPS GET and POST. A first-party npm client is published as @telia-ace/web-api; no specification
  is public.
humanURL: https://ace-showcase.com/marketplace/ace-web-api/
tags:
- Contact Center
- Callback
- Queue Status
- Opening Hours
- ACE
properties:
- type: Documentation
  url: https://ace-showcase.com/marketplace/ace-web-api/
- type: SDKs
  url: https://www.npmjs.com/package/@telia-ace/web-api