Telia ACE Web API
Client-side and server-side REST interface that lets an end user communicate with a Telia ACE contact centre from the customer's own website. Telia publishes it in two versions — a Client version callable directly from browsers with a restricted result and parameter set, and an authenticated Server version for server-to-server integration that returns extensive contact centre information. Documented capabilities are creating callbacks in real time or from scheduled availability, checking queue status by queue name or contact data, retrieving entrance and menu-selection opening hours, checking whether inputs and menu selections are currently open, and exporting changelog and audit records. All calls are HTTPS GET and POST. A first-party npm client is published as @telia-ace/web-api; no specification is public.