Telia Webhooks

generated: '2026-07-25'
method: searched
source: https://cdn.messaging.teliacompany.com/documents/developer/index.html
also_searched:
- https://github.com/telia-oss/ace-knowledge-docs/blob/master/REST/webhook.md
- https://lso.teliacompany.com/apis
asyncapi:
  published: false
  probed:
  - https://api-garden.teliacompany.com/asyncapi.yaml (HTTP 404)
  - https://api-garden-test.teliacompany.com/asyncapi.yaml (HTTP 404)
  - https://api.messaging.teliacompany.com/asyncapi.yaml (SPA shell, not a spec)
  - Apigee portal catalogs for lso / camara / apifinland report asyncApiSpecContent
    null for every catalogued API
  note: >-
    Telia has three real event surfaces and describes none of them with AsyncAPI.
    Two of the three are "reverse webhooks" - the CUSTOMER implements the
    endpoint and Telia calls it - which is exactly the pattern AsyncAPI exists to
    describe.
webhooks:
- name: Bulk Messaging SMS Callback API
  direction: telia-to-customer
  implemented_by: customer
  transport: HTTPS POST
  docs: https://cdn.messaging.teliacompany.com/documents/developer/index.html
  events:
  - event: Receive SMS (MO)
    description: A mobile subscriber sent an SMS to the customer's access number,
      long number or sub-number; the Bulk Messaging platform posts it to the
      customer's callback endpoint.
  - event: Receive delivery report (DLR)
    description: The platform posts the delivery outcome for a previously submitted
      mobile-terminated message.
  contract: >-
    Telia states the customer's implementation "must match Open API specification
    that Telia Company provides" - that specification is hosted in the Bulk
    Messaging portal Documents section behind a login and was not retrievable
    anonymously.
  configuration: callback address and callback credentials are set per service in
    the Bulk Messaging web portal, Technical Configuration section
  auth: HTTP Basic (customer-supplied credentials registered in the portal)
  spec_available_anonymously: false
- name: LSO Sonata Notification API
  direction: seller-to-buyer
  implemented_by: buyer (listener registration)
  transport: HTTPS
  docs: https://lso.teliacompany.com/apis
  events:
  - event: Quote state change
  - event: Create quote
  - event: Quote attribute change
  - event: BAFO (best and final offer) quote
  - event: Order state change
  lineage: TM Forum notification/listener pattern within the MEF LSO Sonata
    programme
  spec_available_anonymously: false
- name: ACE Knowledge contact-method WebHook
  direction: telia-to-customer
  implemented_by: customer
  transport: HTTPS POST
  docs: https://github.com/telia-oss/ace-knowledge-docs/blob/master/REST/webhook.md
  description: >-
    A contact method of type "Web service" forwards the end user's form
    submission and the current ACE Knowledge parameter context to an external
    HTTP endpoint of the customer's choosing; the response text is injected back
    into the widget as a dynamic answer.
  request_content_types:
  - application/json
  - application/xml
  - application/x-www-form-urlencoded
  response_content_types:
  - text/html
  - text/plain
  timeout_seconds: 15
  security:
    request_signing: true
    header: X-ACE-Signature
    algorithm: HMAC SHA256 (JWT)
    claims:
    - iss
    - aud
    - exp
    - iat
    - content_hash
    - method
    - path
    custom_headers: supported, may be marked secret and are stored encrypted
    https_enforced: new web service contact methods enforce HTTPS
  failure_mode: any communication error surfaces as HTTP 500 on the original ACE
    Knowledge request
  spec_available_anonymously: true
streaming:
- name: Telia ACE Audio Stream Forwarding
  transport: gRPC bidirectional streaming over HTTP/2
  contract: proto/telia-ace-audio-stream-forwarding-v1.proto
  auth: mutual TLS with client certificates
  direction: telia-to-customer (Telia connects outbound to a customer-implemented
    receiver)
  note: a genuine real-time event surface, specified with protobuf rather than
    AsyncAPI
summary:
  asyncapi_documents: 0
  webhook_surfaces: 3
  streaming_surfaces: 1
  webhook_specs_public: 1