Telia Company

Telia ACE Screen Pop API

Screen-pop integration API for Telia ACE that automatically opens the matching customer profile in the agent's business system when an interaction arrives, which Telia states saves 10 to 20 seconds per contact. Named and described on Telia's ACE marketplace; no specification is published anonymously.

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Documentation

📖
Documentation
https://ace-showcase.com/marketplace/ace-screen-pop-api/

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API entry from apis.yml

apis.yml Raw ↑ 
aid: telia:telia-ace-screen-pop-api
name: Telia ACE Screen Pop API
description: Screen-pop integration API for Telia ACE that automatically opens the matching customer profile
  in the agent's business system when an interaction arrives, which Telia states saves 10 to 20 seconds
  per contact. Named and described on Telia's ACE marketplace; no specification is published anonymously.
humanURL: https://ace-showcase.com/marketplace/ace-screen-pop-api/
tags:
- Contact Center
- Screen Pop
- CTI
- ACE
properties:
- type: Documentation
  url: https://ace-showcase.com/marketplace/ace-screen-pop-api/