Telia Company

Telia ACE Knowledge REST API

The REST API behind Telia ACE Knowledge (formerly Humany), the self-service knowledge and contact-deflection product inside the Telia ACE contact-centre suite. Telia documents it openly on GitHub — no login, no agreement — which makes it the second-most openly specified API Telia publishes. It follows a tenant-projection URL pattern of application domain plus interface name plus API keyword, and carries three documented surfaces — the Matching API for searching answers and retrieving knowledge-base content, the Notices API for listing notices, news and alerts, and the Contact API for listing contact methods and posting form data. Pagination is skip and take, custom entity parameters are passed with a p. prefix, and an interface can be made public or access-restricted from the administration portal.

GitHub

Documentation

📖
Documentation
https://github.com/telia-oss/ace-knowledge-docs
📖
APIReference
https://github.com/telia-oss/ace-knowledge-docs/blob/master/REST/README.md

Other Resources

🔗
SourceCode
https://github.com/telia-oss/ace-knowledge-docs
🔗
Conventions
https://raw.githubusercontent.com/api-evangelist/telia/refs/heads/main/conventions/telia-conventions.yml

API entry from apis.yml

apis.yml Raw ↑ 
aid: telia:telia-ace-knowledge-rest-api
name: Telia ACE Knowledge REST API
description: The REST API behind Telia ACE Knowledge (formerly Humany), the self-service knowledge and
  contact-deflection product inside the Telia ACE contact-centre suite. Telia documents it openly on GitHub
  — no login, no agreement — which makes it the second-most openly specified API Telia publishes. It follows
  a tenant-projection URL pattern of application domain plus interface name plus API keyword, and carries
  three documented surfaces — the Matching API for searching answers and retrieving knowledge-base content,
  the Notices API for listing notices, news and alerts, and the Contact API for listing contact methods
  and posting form data. Pagination is skip and take, custom entity parameters are passed with a p. prefix,
  and an interface can be made public or access-restricted from the administration portal.
humanURL: https://github.com/telia-oss/ace-knowledge-docs
baseURL: https://support.humany.net
tags:
- Contact Center
- Knowledge Base
- Self Service
- ACE Knowledge
- Humany
- Search
properties:
- type: Documentation
  url: https://github.com/telia-oss/ace-knowledge-docs
- type: APIReference
  url: https://github.com/telia-oss/ace-knowledge-docs/blob/master/REST/README.md
- type: SourceCode
  url: https://github.com/telia-oss/ace-knowledge-docs
- type: Conventions
  url: conventions/telia-conventions.yml