Telia Company

Telia ACE Agent API

Integration API between the Telia ACE contact-centre platform and a customer's CRM system, used to drive agent-side integration such as surfacing and updating customer records against live interactions. Named and described on Telia's own ACE marketplace; no specification, endpoint or authentication detail is published anonymously and access runs through a Telia commercial partner.

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Documentation

📖
Documentation
https://ace-showcase.com/marketplace/ace-agent-api/

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API entry from apis.yml

apis.yml Raw ↑ 
aid: telia:telia-ace-agent-api
name: Telia ACE Agent API
description: Integration API between the Telia ACE contact-centre platform and a customer's CRM system,
  used to drive agent-side integration such as surfacing and updating customer records against live interactions.
  Named and described on Telia's own ACE marketplace; no specification, endpoint or authentication detail
  is published anonymously and access runs through a Telia commercial partner.
humanURL: https://ace-showcase.com/marketplace/ace-agent-api/
tags:
- Contact Center
- CRM
- Agent Desktop
- ACE
properties:
- type: Documentation
  url: https://ace-showcase.com/marketplace/ace-agent-api/