Concentrix

Concentrix is a global technology and services company delivering customer experience management, digital transformation and technology consulting for roughly 2,000 brands. Its product line is the iX suite — iX Hello (customer- and employee-facing AI assistants), iX Hero (an agent desktop) and iX Hello Customer v2 (a flow-based conversational platform) — alongside Catalyst, its experience and engineering consultancy. iX Hello Customer v2 is the one genuinely callable surface: Concentrix publishes REST APIs on api.vnext.ixhello.com for headless flow execution, stateful conversational sessions and programmatic outbound PSTN/SIP calling, with signed webhook callbacks, documented at docs.ixhello.com. There is no OpenAPI, no SDK, no self-service signup and no published pricing — keys are issued per organization by the product team, so the API is real but sales-gated.

Concentrix publishes 2 APIs on the APIs.io network. Tagged areas include AI Agents, Business Process Outsourcing, Consulting, Conversational AI, and Customer Experience.

The Concentrix catalog on APIs.io includes 1 event-driven AsyncAPI specification.

Concentrix’s developer surface includes documentation, API reference, getting-started guide, support, authentication, sandbox, engineering blog, and 25 more developer resources.

🌐 Visit website 📡 Source on GitHub

38.0/100 thin ▬ flat Agent 29/100 agent ready saas Full breakdown ↓
scored 2026-09-08 · rubric v0.20.0

2 APIs

AI Agents Business Process Outsourcing Consulting Conversational AI Customer Experience Digital Transformation Enterprise Services Contact Center VoiceWebhooksFortune 500

Kin Score

Kin Score How this is scored →
scored 2026-09-08 · rubric v0.20.0

Composite quality — 38.0/100 · thin

Contract Quality 10.4 / 25

Developer Ergonomics 11.0 / 20

Access Clarity 3.4 / 20

Operational Transparency 3.4 / 13

Contract Governance 2.2 / 12

Discoverability 7.6 / 10

Agent readiness — 29/100 · agent ready

Machine-Readable Contract 18 / 18

Agentic Access Contract 0 / 10

Documented Reversibility 0 / 6

MCP Server 0 / 12

Machine-Readable Auth 10 / 10

Idempotency 0 / 9

Stable Error Semantics 8 / 8

Request/Response Examples 0 / 7

Rate-Limit Signaling 7 / 7

Typed Event Surface 6 / 6

Agent Skills 0 / 5

Well-Known Catalog 0 / 4

Consent & Bot Identity 0 / 3

A2A Agent Card 0 / 8

Dry-Run / Simulate Mode 0 / 4

Delegated User Identity 0 / 6

Protected Resource Metadata 0 / 5

Registration Without a Human 0 / 6

Agentic Commerce Well-Known Document 0 / 5

Create-or-Update Ergonomics could not be measured. We hold no machine-readable contract for this provider to read, so there is nothing to measure a write surface against. Excluded rather than scored zero: never-measured and measured-empty are different facts. Publishing an OpenAPI is what makes this facet — and several others — scorable at all.

Improve this rating by publishing the missing artifacts — every area above can be raised, and the full rubric is at apis.io/rating/. Every facet and dimension name above is a link: it opens that measurement's own page — what it means, the exact checks that feed it, how the whole catalog distributes on it, and the providers at the top of it. This rating is computed from github.com/api-evangelist/concentrix: open an issue to ask a question, or submit a pull request to add artifacts. Submit an artifact on GitHub — free → Manage your own listing — the Influence plan, $499/mo →

APIs 2

Individual APIs this provider publishes, each with its own machine-readable definition.

iX Hello Customer v2 Universal Messaging API

Headless flow-execution API for iX Hello Customer v2. Starts a stateful conversational session against an authored flow, sends user turns into it, reads accumulated session vari...

iX Hello Customer v2 Outbound Calling API

Places outbound PSTN and SIP voice calls programmatically and runs an authored iX Hello flow on the call. Three result-delivery modes — synchronous (connection held to a 30 seco...

Pricing Plans 1

Published pricing tiers and plan structures.

Concentrix Plans Pricing

0 plans

PLANS

Rate Limits 1

Documented rate limits and quota policies.

Concentrix Rate Limits

0 limits

RATE LIMITS

Event Specifications 1

AsyncAPI definitions for this provider's event-driven and streaming APIs.

Concentrix Ix Hello Webhooks

ASYNCAPI

Security Posture 2

Authentication, domain security, vulnerability disclosure, and trust-center signals.

Concentrix Authentication

http/openIdConnect · 2 schemes

SECURITY

Concentrix Domain Security

TLSv1.3 · HSTS · DMARC

SECURITY

Resources

Get Started 3

Portal, sign-up, and the first successful call

GettingStarted

GettingStarted

Sandbox

Sandbox

Login

Documentation 2

Reference material describing how the API behaves

Documentation

Documentation

APIReference

APIReference

Agent Surfaces 3

MCP servers, agent skills, and machine-readable catalogs

LLMsTxt

LLMsTxt

LLMsTxt

LLMsTxt

WellKnown

WellKnown

Design & Contract 7

Pagination, idempotency, versioning, errors, and events

Conventions

ErrorCatalog

Lifecycle

Webhooks

DataModel

Components

Conformance

Scroll for all 7

Build 1

SDKs, sample code, and the tooling you integrate with

GitHubOrganization

GitHubOrganization

Access & Security 2

Authentication, authorization, and security posture

Authentication

Authentication

DomainSecurity

DomainSecurity

Operate 4

Status, limits, changes, and where to get help

Support

StatusPage

RateLimits

Contact

Commercial 3

Pricing, plans, and the legal terms of use

Plans

Plans

PrivacyPolicy

PrivacyPolicy

TermsOfService

TermsOfService

Company 7

The organization behind the API

Website

Website

LinkedIn

Newsroom

Newsroom

InvestorRelations

Careers

About

Blog

Scroll for all 7

Source (apis.yml)

aid: concentrix
name: Concentrix
url: https://raw.githubusercontent.com/api-evangelist/concentrix/refs/heads/main/apis.yml
type: Index
deliveryModel:
  model: saas
  open_source: false
  commercial: true
  callable_host: false
  label: Hosted service · you call their endpoint
  confidence: medium
  source:
  - pricing
  generated: '2026-08-28'
  method: derived
accessModel:
  pricing: unknown
  onboarding: unknown
  trial: false
  try_now: false
  public: false
  label: Unknown
  confidence: low
  source: []
  generated: '2026-07-22'
  method: derived
position: Producing
access: 3rd-Party
image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/icons/concentrix.png
description: 'Concentrix is a global technology and services company delivering customer experience management, digital transformation
  and technology consulting for roughly 2,000 brands. Its product line is the iX suite — iX Hello (customer- and employee-facing
  AI assistants), iX Hero (an agent desktop) and iX Hello Customer v2 (a flow-based conversational platform) — alongside Catalyst,
  its experience and engineering consultancy. iX Hello Customer v2 is the one genuinely callable surface: Concentrix publishes
  REST APIs on api.vnext.ixhello.com for headless flow execution, stateful conversational sessions and programmatic outbound
  PSTN/SIP calling, with signed webhook callbacks, documented at docs.ixhello.com. There is no OpenAPI, no SDK, no self-service
  signup and no published pricing — keys are issued per organization by the product team, so the API is real but sales-gated.'
tags:
- AI Agents
- Business Process Outsourcing
- Consulting
- Conversational AI
- Customer Experience
- Digital Transformation
- Enterprise Services
- Contact Center
- Voice
- Webhooks
- Fortune 500
created: '2026-03-21'
modified: '2026-09-05'
specificationVersion: '0.23'
kind: company
apis:
- name: iX Hello Customer v2 Universal Messaging API
  description: Headless flow-execution API for iX Hello Customer v2. Starts a stateful conversational session against an authored
    flow, sends user turns into it, reads accumulated session variables, and terminates the session — all over REST, with
    no chat or voice front end attached. Injects context variables at session start, returns the flow's messages and wait
    state on every turn, and correlates back to the caller's own system through an opaque metadata block. Organization-scoped
    bearer API keys; sessions live at most one hour.
  image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/icons/concentrix.png
  humanURL: https://docs.ixhello.com/ixhc2/integrations/executing-flow-via-api-headless-execution/universal-messaging-api
  baseURL: https://api.vnext.ixhello.com
  tags:
  - AI Agents
  - Conversational AI
  - Customer Experience
  - Chatbots
  - Workflow Automation
  - Contact Center
  properties:
  - type: Documentation
    url: https://docs.ixhello.com/ixhc2/integrations/executing-flow-via-api-headless-execution
  - type: APIReference
    url: https://docs.ixhello.com/ixhc2/integrations/executing-flow-via-api-headless-execution/universal-messaging-api
  - type: Authentication
    url: authentication/concentrix-authentication.yml
  - type: Conventions
    url: conventions/concentrix-conventions.yml
  - type: ErrorCatalog
    url: errors/concentrix-problem-types.yml
  - type: DataModel
    url: data-model/concentrix-data-model.yml
  - type: RateLimits
    url: rate-limits/concentrix-rate-limits.yml
  - type: Sandbox
    url: sandbox/concentrix-sandbox.yml
- name: iX Hello Customer v2 Outbound Calling API
  description: Places outbound PSTN and SIP voice calls programmatically and runs an authored iX Hello flow on the call. Three
    result-delivery modes — synchronous (connection held to a 30 second gateway timeout), polling, and signed webhook callbacks
    on call.answered / call.failed / call.completed. Optional answering-machine detection gates whether a flow session is
    created at all. Organization-scoped bearer API keys; two operations, initiate and get status.
  image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/icons/concentrix.png
  humanURL: https://docs.ixhello.com/ixhc2/integrations/outbound-calling-api-user-guide
  baseURL: https://api.vnext.ixhello.com
  tags:
  - Voice
  - Outbound Calling
  - Telephony
  - Conversational AI
  - Contact Center
  - Webhooks
  properties:
  - type: Documentation
    url: https://docs.ixhello.com/ixhc2/integrations/outbound-calling-api
  - type: APIReference
    url: https://docs.ixhello.com/ixhc2/integrations/outbound-calling-api-user-guide
  - type: Authentication
    url: authentication/concentrix-authentication.yml
  - type: Conventions
    url: conventions/concentrix-conventions.yml
  - type: ErrorCatalog
    url: errors/concentrix-problem-types.yml
  - type: Webhooks
    url: asyncapi/concentrix-ix-hello-webhooks.yml
  - type: DataModel
    url: data-model/concentrix-data-model.yml
  - type: RateLimits
    url: rate-limits/concentrix-rate-limits.yml
  - type: Sandbox
    url: sandbox/concentrix-sandbox.yml
common:
- type: Website
  url: https://www.concentrix.com
- type: Documentation
  url: https://docs.ixhello.com/
- type: APIReference
  url: https://docs.ixhello.com/ixhc2/integrations/outbound-calling-api-user-guide
- type: GettingStarted
  url: https://docs.ixhello.com/welcome-to-ix-hello
- type: Support
  url: https://docs.ixhello.com/ixhc2/administration/support
- type: StatusPage
  url: https://ixhellosidekick.statuspage.io/
- type: LLMsTxt
  url: llms/concentrix-llms.txt
- type: LLMsTxt
  url: llms/concentrix-ixhello-llms.txt
- type: WellKnown
  url: well-known/concentrix-well-known.yml
- type: Authentication
  url: authentication/concentrix-authentication.yml
- type: Conventions
  url: conventions/concentrix-conventions.yml
- type: ErrorCatalog
  url: errors/concentrix-problem-types.yml
- type: Lifecycle
  url: lifecycle/concentrix-lifecycle.yml
- type: RateLimits
  url: rate-limits/concentrix-rate-limits.yml
- type: Plans
  url: plans/concentrix-plans-pricing.yml
- type: Webhooks
  url: asyncapi/concentrix-ix-hello-webhooks.yml
- type: DataModel
  url: data-model/concentrix-data-model.yml
- type: Components
  url: components/concentrix-components.yml
- type: Sandbox
  url: sandbox/concentrix-sandbox.yml
- type: Conformance
  url: conformance/concentrix-conformance.yml
- type: DomainSecurity
  url: security/concentrix-domain-security.yml
- type: GitHubOrganization
  url: https://github.com/Concentrix
- type: LinkedIn
  url: https://www.linkedin.com/company/concentrix
- type: Solutions
  url: https://www.concentrix.com/ix-product-suite/
- type: Solutions
  url: https://www.concentrix.com/ix-hello/
- type: Solutions
  url: https://www.concentrix.com/ix-hero/
- type: Solutions
  url: https://www.concentrix.com/catalyst/
- type: Newsroom
  url: https://www.concentrix.com/news/
- type: InvestorRelations
  url: https://ir.concentrix.com/
- type: Careers
  url: https://www.concentrix.com/careers/
- type: Contact
  url: https://www.concentrix.com/contact/
- type: About
  url: https://www.concentrix.com/legal/
- type: PrivacyPolicy
  url: https://www.concentrix.com/privacy-policy/
- type: TermsOfService
  url: https://www.concentrix.com/wp-content/uploads/2024/04/Concentrix-Website-Terms-of-Use.pdf
- type: Login
  url: https://www.ixhello.com/
- type: Blog
  url: https://www.concentrix.com/feed/
integrations:
- name: Salesforce
- name: Genesys Cloud
- name: Zendesk
- name: Amazon Lex
- name: Amazon Connect
- name: Amazon Chime
- name: Amazon Alexa
- name: AWS Lambda
- name: Microsoft Office 365
- name: Microsoft Teams
- name: Microsoft SharePoint
- name: Confluence
- name: PostgreSQL
- name: Google OAuth 2.0
- name: Twilio
- name: Zoom
- name: Tableau
- name: Model Context Protocol (MCP)
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com
x-enrichment:
  date: '2026-09-05'
  status: enriched
  artifacts_added: 17
  pass: local-v3

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