Concentrix

iX Hello Customer v2 Outbound Calling API

Places outbound PSTN and SIP voice calls programmatically and runs an authored iX Hello flow on the call. Three result-delivery modes — synchronous (connection held to a 30 second gateway timeout), polling, and signed webhook callbacks on call.answered / call.failed / call.completed. Optional answering-machine detection gates whether a flow session is created at all. Organization-scoped bearer API keys; two operations, initiate and get status.

GitHub

Documentation

📖
Documentation
https://docs.ixhello.com/ixhc2/integrations/outbound-calling-api
📖
APIReference
https://docs.ixhello.com/ixhc2/integrations/outbound-calling-api-user-guide
📖
Authentication
https://raw.githubusercontent.com/api-evangelist/concentrix/refs/heads/main/authentication/concentrix-authentication.yml
📖
RateLimits
https://raw.githubusercontent.com/api-evangelist/concentrix/refs/heads/main/rate-limits/concentrix-rate-limits.yml

Other Resources

🔗
Conventions
https://raw.githubusercontent.com/api-evangelist/concentrix/refs/heads/main/conventions/concentrix-conventions.yml
🔗
ErrorCatalog
https://raw.githubusercontent.com/api-evangelist/concentrix/refs/heads/main/errors/concentrix-problem-types.yml
🔗
Webhooks
https://raw.githubusercontent.com/api-evangelist/concentrix/refs/heads/main/asyncapi/concentrix-ix-hello-webhooks.yml
🔗
DataModel
https://raw.githubusercontent.com/api-evangelist/concentrix/refs/heads/main/data-model/concentrix-data-model.yml
🔗
Sandbox
https://raw.githubusercontent.com/api-evangelist/concentrix/refs/heads/main/sandbox/concentrix-sandbox.yml

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API entry from apis.yml

apis.yml Raw ↑ 
name: iX Hello Customer v2 Outbound Calling API
description: Places outbound PSTN and SIP voice calls programmatically and runs an authored iX Hello flow
  on the call. Three result-delivery modes — synchronous (connection held to a 30 second gateway timeout),
  polling, and signed webhook callbacks on call.answered / call.failed / call.completed. Optional answering-machine
  detection gates whether a flow session is created at all. Organization-scoped bearer API keys; two operations,
  initiate and get status.
image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/icons/concentrix.png
humanURL: https://docs.ixhello.com/ixhc2/integrations/outbound-calling-api-user-guide
baseURL: https://api.vnext.ixhello.com
tags:
- Voice
- Outbound Calling
- Telephony
- Conversational AI
- Contact Center
- Webhooks
properties:
- type: Documentation
  url: https://docs.ixhello.com/ixhc2/integrations/outbound-calling-api
- type: APIReference
  url: https://docs.ixhello.com/ixhc2/integrations/outbound-calling-api-user-guide
- type: Authentication
  url: authentication/concentrix-authentication.yml
- type: Conventions
  url: conventions/concentrix-conventions.yml
- type: ErrorCatalog
  url: errors/concentrix-problem-types.yml
- type: Webhooks
  url: asyncapi/concentrix-ix-hello-webhooks.yml
- type: DataModel
  url: data-model/concentrix-data-model.yml
- type: RateLimits
  url: rate-limits/concentrix-rate-limits.yml
- type: Sandbox
  url: sandbox/concentrix-sandbox.yml