Shoretel

ShoreTel was a Sunnyvale, California business communications company founded in 1996 that built IP-based unified communications (UC), VoIP phone systems, and contact-center products for the enterprise, spanning on-premises ShoreTel systems and the cloud-hosted ShoreTel Sky platform. Mitel Networks acquired ShoreTel in September 2017 for roughly USD 530 million and folded its products into the Mitel Connect line. ShoreTel no longer operates as an independent company: the shoretel.com domain now 301-redirects to mitel.com, and there is no independent ShoreTel developer portal, API reference, or OpenAPI surface. Legacy integration surfaces (for example the ShoreTel Sky Hosted API and Exchange Web Services integrations) are now documented and hosted under Mitel. This record was surfaced as a Norwest Venture Partners portfolio company and enriched to reflect its acquired, defunct-as-independent status.

Shoretel is profiled on the APIs.io network. Tagged areas include Company, Unified Communications, VoIP, Telecommunications, and Contact Center.

🌐 Visit website 📡 Source on GitHub

1.8/100 minimal ▬ flat Agent 0/100 human only Full breakdown ↓
scored 2026-08-21 · rubric v0.12.0

0 APIs

Company Unified Communications VoIP Telecommunications Contact CenterEnterprise CommunicationsAcquired

Kin Score

Kin Score How this is scored →
scored 2026-08-21 · rubric v0.12.0

Composite quality — 1.8/100 · minimal

Contract Quality 0.0 / 21

Developer Ergonomics 0.0 / 17

Access Clarity 0.0 / 17

Operational Transparency 0.0 / 11

Contract Governance 0.0 / 10

Discoverability 4.3 / 9

Regulatory Posture 1.2 / 15

Agent readiness — 0/100 · human only

Machine-Readable Contract 0 / 18

Agentic Access Contract 0 / 10

Documented Reversibility 0 / 6

MCP Server 0 / 12

Machine-Readable Auth 0 / 10

Idempotency 0 / 9

Stable Error Semantics 0 / 8

Request/Response Examples 0 / 7

Rate-Limit Signaling 0 / 7

Typed Event Surface 0 / 6

Agent Skills 0 / 5

Well-Known Catalog 0 / 4

Consent & Bot Identity 0 / 3

A2A Agent Card 0 / 8

Dry-Run / Simulate Mode 0 / 4

Regulatory Posture applies to this provider. Its tags matched the Telecommunications regime, so Regulatory Posture carries 15 points of the composite. If this regime is wrong for your business, say so on your provider repo — the applicability map is public and we will correct it.

The six quality facets above are damped to 85 points between them, because the conditional facet above carries the other 15. That is why each facet's contribution is shown against a damped maximum: raising a quality facet moves the composite by 85% of its nominal weight, not 100%. The full arithmetic is at apis.io/rating/.

Improve this rating by publishing the missing artifacts — every area above can be raised, and the full rubric is at apis.io/rating/. This rating is computed from github.com/api-evangelist/shoretel: open an issue to ask a question, or submit a pull request to add artifacts. Want it done for you? Prioritized profiling — $2,500 →

Access & Security 1

Authentication, authorization, and security posture

DomainSecurity

DomainSecurity

Company 1

The organization behind the API

Website

Website

Source (apis.yml)

aid: shoretel
accessModel:
  pricing: unknown
  onboarding: unknown
  trial: false
  try_now: false
  public: false
  label: Unknown
  confidence: low
  source: []
  generated: '2026-07-22'
  method: derived
image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/icons/shoretel.png
name: Shoretel
description: 'ShoreTel was a Sunnyvale, California business communications company founded in 1996 that built IP-based unified
  communications (UC), VoIP phone systems, and contact-center products for the enterprise, spanning on-premises ShoreTel systems
  and the cloud-hosted ShoreTel Sky platform. Mitel Networks acquired ShoreTel in September 2017 for roughly USD 530 million
  and folded its products into the Mitel Connect line. ShoreTel no longer operates as an independent company: the shoretel.com
  domain now 301-redirects to mitel.com, and there is no independent ShoreTel developer portal, API reference, or OpenAPI
  surface. Legacy integration surfaces (for example the ShoreTel Sky Hosted API and Exchange Web Services integrations) are
  now documented and hosted under Mitel. This record was surfaced as a Norwest Venture Partners portfolio company and enriched
  to reflect its acquired, defunct-as-independent status.'
url: https://raw.githubusercontent.com/api-evangelist/shoretel/refs/heads/main/apis.yml
x-type: company
x-source: vc-portfolio
x-backed-by:
- norwest-venture-partners
x-tier: stub
x-tier-reason: portfolio-lead
x-status: acquired
x-acquired-by: mitel
x-acquired-year: 2017
specificationVersion: '0.23'
created: '2026-07-17'
modified: '2026-07-21'
tags:
- Company
- Unified Communications
- VoIP
- Telecommunications
- Contact Center
- Enterprise Communications
- Acquired
apis: []
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com
- FN: APIs.json
  email: info@apis.io
common:
- type: DomainSecurity
  url: security/shoretel-domain-security.yml
- type: Website
  url: https://shoretel.com
x-enrichment:
  date: '2026-07-21'
  status: minimal
  artifacts_added: 1
  pass: local-v1

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