ShoreTel was a Sunnyvale, California business communications company founded in 1996 that built IP-based unified communications (UC), VoIP phone systems, and contact-center products for the enterprise, spanning on-premises ShoreTel systems and the cloud-hosted ShoreTel Sky platform. Mitel Networks acquired ShoreTel in September 2017 for roughly USD 530 million and folded its products into the Mitel Connect line. ShoreTel no longer operates as an independent company: the shoretel.com domain now 301-redirects to mitel.com, and there is no independent ShoreTel developer portal, API reference, or OpenAPI surface. Legacy integration surfaces (for example the ShoreTel Sky Hosted API and Exchange Web Services integrations) are now documented and hosted under Mitel. This record was surfaced as a Norwest Venture Partners portfolio company and enriched to reflect its acquired, defunct-as-independent status.
Shoretel is profiled on the APIs.io network. Tagged areas include Company, Unified Communications, VoIP, Telecommunications, and Contact Center.
Regulatory Posture applies to this provider. Its tags matched the
Telecommunications regime, so
Regulatory Posture carries 15 points of the composite.
If this regime is wrong for your business, say so on your
provider repo — the
applicability map is public and we will correct it.
Create-or-Update Ergonomics could not be measured. We hold no machine-readable contract for
this provider to read, so there is nothing to measure a write surface against. Excluded rather than scored zero:
never-measured and measured-empty are different facts. Publishing an OpenAPI is what makes this facet — and
several others — scorable at all.
The six quality facets above are damped to 85 points between them,
because the conditional facet above carries the other
15. That is why each facet's contribution is shown against a damped
maximum: raising a quality facet moves the composite by 85% of its nominal
weight, not 100%. The full arithmetic is at apis.io/rating/.
Improve this rating by publishing the missing artifacts — every area above can be raised, and the full rubric is at apis.io/rating/. Every facet and dimension name above is a link: it opens that measurement's own page — what it means, the exact checks that feed it, how the whole catalog distributes on it, and the providers at the top of it. This rating is computed from github.com/api-evangelist/shoretel: open an issue to ask a question, or submit a pull request to add artifacts.
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aid: shoretel
deliveryModel:
model: unknown
open_source: false
commercial: false
callable_host: false
label: Delivery model not determined — needs a product licence on record
confidence: low
source:
- none
generated: '2026-08-28'
method: derived
accessModel:
pricing: unknown
onboarding: unknown
trial: false
try_now: false
public: false
label: Unknown
confidence: low
source:
- url: https://shoretel.com
status: 301
note: declared website redirects to https://www.mitel.com:443/ — a different registrable domain (shoretel.com -> mitel.com),
possible rename or acquisition (probed 2026-09-03, roadmap#169)
generated: '2026-07-22'
method: derived
image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/icons/shoretel.png
name: Shoretel
description: 'ShoreTel was a Sunnyvale, California business communications company founded in 1996 that built IP-based unified
communications (UC), VoIP phone systems, and contact-center products for the enterprise, spanning on-premises ShoreTel systems
and the cloud-hosted ShoreTel Sky platform. Mitel Networks acquired ShoreTel in September 2017 for roughly USD 530 million
and folded its products into the Mitel Connect line. ShoreTel no longer operates as an independent company: the shoretel.com
domain now 301-redirects to mitel.com, and there is no independent ShoreTel developer portal, API reference, or OpenAPI
surface. Legacy integration surfaces (for example the ShoreTel Sky Hosted API and Exchange Web Services integrations) are
now documented and hosted under Mitel. This record was surfaced as a Norwest Venture Partners portfolio company and enriched
to reflect its acquired, defunct-as-independent status.'
url: https://raw.githubusercontent.com/api-evangelist/shoretel/refs/heads/main/apis.yml
x-type: company
x-source: vc-portfolio
x-backed-by:
- norwest-venture-partners
x-tier: stub
x-tier-reason: portfolio-lead
x-status: acquired
x-acquired-by: mitel
x-acquired-year: 2017
specificationVersion: '0.23'
created: '2026-07-17'
modified: '2026-07-21'
tags:
- Company
- Unified Communications
- VoIP
- Telecommunications
- Contact Center
- Enterprise Communications
- Acquired
apis: []
maintainers:
- FN: Kin Lane
email: kin@apievangelist.com
- FN: APIs.json
email: info@apis.io
common:
- type: DomainSecurity
url: security/shoretel-domain-security.yml
- type: Website
url: https://shoretel.com
x-enrichment:
date: '2026-07-21'
status: minimal
artifacts_added: 1
pass: local-v1
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