Cuein

Cuein is an AI-native customer-experience platform ("co-pilot for customer experience teams") that unifies structured and unstructured customer-support data and applies generative AI to surface contact reasons, root causes, resolutions, and metrics such as Inferred CSAT and Resolution Rate. Its public developer surface exposes two REST APIs: an Insights API for retrieving per-conversation and bulk conversation insights over a date range, and an Answers API that generates answers grounded in a tenant's knowledge articles and documents. Both APIs use x-api-key authentication and are documented on a ReadMe-hosted developer hub. Cuein was acquired by ServiceNow (announced Q1 2025); the standalone developer hub remains live. Backed by Lightspeed Venture Partners.

Cuein publishes 2 API contracts indexed on the APIs.io network: Answers API and Conversations API. Tagged areas include Company, Customer Experience, Customer Service, Conversation Intelligence, and Generative AI.

The Cuein catalog on APIs.io includes 1 Spectral governance ruleset.

Cuein’s developer surface includes authentication, documentation, API reference, engineering blog, support, and 25 more developer resources.

🌐 Visit website 📡 Profile data on GitHub

36.0/100 thin ▬ flat Agent 25/100 agent aware Front door AI 6/6 dominant Heartbeat 0/100 dormant saas Full breakdown ↓
scored 2026-11-06 · rubric v0.27.0 · Show this score on your site →

AccessApproval

2 published contracts 2 Agent Skills

Company Customer Experience Customer Service Conversation Intelligence Generative AI Insights Knowledge Base Contact Center

What this lets a business do 1

Business capabilities this provider's published APIs can perform, derived from its own contracts. Browse all capabilities →

Customer Service Management

BC-430

conversations

Kin Score

Kin Score How this is scored →
scored 2026-11-06 · rubric v0.27.0

Composite quality — 36.0/100 · thin

Contract Quality 9.4 / 21

Developer Ergonomics 5.8 / 17

Access Clarity 4.9 / 17

Operational Transparency 0.3 / 11

Contract Governance 1.9 / 10

Discoverability 7.1 / 9

Regulatory Posture 4.1 / 15

Agent readiness — 25/100 · agent aware

Machine-Readable Contract 18 / 18

Agentic Access Contract 10 / 10

Documented Reversibility 0 / 6

MCP Server 0 / 12

Machine-Readable Auth 10 / 10

Idempotency 0 / 9

Stable Error Semantics 8 / 8

Request/Response Examples 0 / 7

Rate-Limit Signaling 7 / 7

Typed Event Surface 0 / 6

Agent Skills 5 / 5

Well-Known Catalog 4 / 4

Consent & Bot Identity 0 / 3

A2A Agent Card 0 / 8

Dry-Run / Simulate Mode 0 / 4

Delegated User Identity 0 / 6

Protected Resource Metadata 0 / 5

Registration Without a Human 0 / 6

Agentic Commerce Well-Known Document 0 / 5

Pagination 0 / 5

Distinct Operations 3 / 3

MCP Tool Quality 6 / 6

Regulatory Posture applies to this provider. Its tags matched the AI & Biometrics regime, so Regulatory Posture carries 15 points of the composite. If this regime is wrong for your business, say so on your provider repo — the applicability map is public and we will correct it.

Create-or-Update Ergonomics does not apply to this provider. The published contracts declare no write operations, and a read-only API cannot create-or-update. The facet is excluded from this provider's denominator entirely — not scored zero. A reference or data API is not deficient for being unable to upsert.

The six quality facets above are damped to 85 points between them, because the conditional facet above carries the other 15. That is why each facet's contribution is shown against a damped maximum: raising a quality facet moves the composite by 85% of its nominal weight, not 100%. The full arithmetic is at apis.io/rating/.

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Agent readiness — checks not met, largest first (exact, from this profile):

MCP Server +12 pts — deployment.mode + probe verdict on the mcp/ manifest, not the pointer; an unprobed slug falls back to authorship
Idempotency +9 pts — OpenAPI mutating operations declare an idempotency key — a header, a request-body property, or a named de-duplication token whose own description says so (verified); else common[].type matches /idempoten/i (documented)
A2A Agent Card +8 pts — a2a/-a2a.yml manifest, graded on conformance.grade against A2A 1.0.0
Request/Response Examples +7 pts — share of operations carrying request/response examples; else an Examples / Code Samples link
Registration Without a Human +6 pts — a `registration_endpoint` in the served RFC 8414 / OIDC discovery document
Delegated User Identity +6 pts — a served discovery document listing authorization_code in grant_types_supported (served), else an oauth2 authorizationCode flow or openIdConnect declared in an OpenAPI (documented)

7 more unmet checks in the Agent Readiness table above.

Kin Score — facets with the most composite points still available (weight × headroom):

Access Clarity scores 28.9 — up to +14.2 composite points
Contract Quality scores 44.3 — up to +13.9 composite points
Developer Ergonomics scores 33.9 — up to +13.2 composite points

Each check links to what satisfies it. Publish the artifact, or tell us where it already lives, and the score moves on the next scoring run.

Improve this rating by publishing the missing artifacts — every area above can be raised, and the full rubric is at apis.io/rating/. Every facet and dimension name above is a link: it opens that measurement's own page — what it means, the exact checks that feed it, how the whole catalog distributes on it, and the providers at the top of it. This rating is computed from the provider profile at artifacts.apis.io/cuein/apis.yml: open an issue on github.com/api-evangelist/cuein to ask a question or point us at an artifact you publish. Submit an artifact on GitHub — free → Manage your own listing — the Influence plan, $499/mo →

Standards implemented 1

Standards this provider implements or carries. De facto ones are profiled and measured by the API Commons; formal ones come from the standards directory and are linked by the provider's own tags. The evidence column says how each claim was established — not that it was made.

OpenAPI

measured — observed by APIs.io (published)

APIs 2

Individual APIs this provider publishes, each with its own machine-readable definition.

Cuein Answers API

APIs for getting answers

Cuein Conversations API

APIs for retrieving customer-support interaction insights

Open Collections 2

Open, tool-agnostic API collections (OpenAPI-derived and Bruno).

Cuein answers API

OPEN COLLECTION

Cuein answers conversations API

OPEN COLLECTION

Agent Skills 2

Packaged agent skills for driving this provider's APIs from an AI assistant.

Retrieve customer conversation insights

AGENT SKILL

Answer a question from the knowledge base

AGENT SKILL

Cuein API pricing

Pricing Plans 1

Published pricing tiers and plan structures.

Cuein Plans Pricing

0 plans

PLANS

Rate Limits 1

Documented rate limits and quota policies.

Cuein Rate Limits

0 limits

RATE LIMITS

Spectral Rules 1

Spectral governance rulesets for linting and validating these APIs.

Cuein API Rules

51 rules · 44 errors 1 warnings 6 info

SPECTRAL

OpenAPI Overlays 2

Overlays applied on top of this provider's contracts. Each card says who wrote it: a document the provider publishes, or one API Evangelist derived or generated.

Cuein Answers Overlay

2 actions · update · cuein-answers-openapi.json

DERIVED

Cuein Insights Overlay

2 actions · update · cuein-insights-openapi.json

DERIVED

Security Posture 3

Authentication, domain security, vulnerability disclosure, and trust-center signals.

Cuein Authentication

apiKey · 1 scheme

SECURITY

Cuein Domain Security

TLSv1.3 · HSTS · DMARC

SECURITY

Cuein Trust Center

trust center published

SECURITY

Agentic Access 1

Recommended x-agentic-access execution contracts for AI agents.

Cuein Agentic Access

5 operations · 1 acting

AGENTIC

Resources

Get Started 1

Portal, sign-up, and the first successful call

DeveloperPortal

DeveloperPortal

Documentation 2

Reference material describing how the API behaves

Documentation

Documentation

APIReference

APIReference

Agent Surfaces 5

MCP servers, agent skills, and machine-readable catalogs

AgenticAccess

AgenticAccess

LLMsTxt

LLMsTxt

X-MCPServerCandidate

X-MCPServerCandidate

AgentSkill

AgentSkill

WellKnown

WellKnown

Design & Contract 5

Pagination, idempotency, versioning, errors, and events

Conventions

ErrorCatalog

DataModel

Conformance

Lifecycle

Build 2

SDKs, sample code, and the tooling you integrate with

Packages

Packages

GitHubOrganization

GitHubOrganization

Access & Security 3

Authentication, authorization, and security posture

DomainSecurity

DomainSecurity

Authentication

Authentication

TrustCenter

TrustCenter

Operate 2

Status, limits, changes, and where to get help

RateLimits

RateLimits

Support

Support

Commercial 3

Pricing, plans, and the legal terms of use

Plans

Plans

TermsOfService

TermsOfService

PrivacyPolicy

PrivacyPolicy

Company 3

The organization behind the API

Website

Website

Blog

Blog

BlogRSS

BlogRSS

Other 4

Properties that don't map to a standard resource type

CapabilityMap

Overlay

Overlay

APICatalog

Source (apis.yml)

aid: cuein
name: Cuein
description: 'Cuein is an AI-native customer-experience platform ("co-pilot for customer experience teams") that unifies structured
  and unstructured customer-support data and applies generative AI to surface contact reasons, root causes, resolutions, and
  metrics such as Inferred CSAT and Resolution Rate. Its public developer surface exposes two REST APIs: an Insights API for
  retrieving per-conversation and bulk conversation insights over a date range, and an Answers API that generates answers
  grounded in a tenant''s knowledge articles and documents. Both APIs use x-api-key authentication and are documented on a
  ReadMe-hosted developer hub. Cuein was acquired by ServiceNow (announced Q1 2025); the standalone developer hub remains
  live. Backed by Lightspeed Venture Partners.'
url: https://raw.githubusercontent.com/api-evangelist/cuein/refs/heads/main/apis.yml
x-type: company
x-source: vc-portfolio
x-backed-by:
- lightspeed-venture-partners
x-acquired-by: servicenow
deliveryModel:
  model: saas
  open_source: false
  commercial: true
  callable_host: false
  label: Hosted service · you call their endpoint
  confidence: medium
  source:
  - openapi
  - pricing
  generated: '2026-08-28'
  method: derived
accessModel:
  pricing: unknown
  onboarding: approval
  trial: false
  try_now: false
  public: false
  label: Requires approval
  confidence: medium
  source:
  - plans
  - authentication
  - rate-limits
  - security
  generated: '2026-11-06'
  method: derived
image: https://files.readme.io/083b62d-Logo.svg
specificationVersion: '0.23'
created: '2026-07-17'
modified: '2026-08-14'
x-docs-platform: readme
x-docs-platform-confidence: high
x-docs-platform-checked: 2026-09-24
tags:
- Company
- Customer Experience
- Customer Service
- Conversation Intelligence
- Generative AI
- Insights
- Knowledge Base
- Contact Center
tags_raw:
- Company
- Customer Experience
- Customer Support
- Conversation Intelligence
- Generative AI
- Insights
- Knowledge Base
- Contact Center
- Customer-Support
apis:
- aid: cuein:cuein-answers-api
  name: Cuein Answers API
  description: APIs for getting answers
  humanURL: https://cuein-api.readme.io/reference
  baseURL: https://api.cuein.ai/answers/v1
  tags:
  - Answers
  tags_raw:
  - answers
  properties:
  - type: OpenAPI
    url: openapi/cuein-answers-api-openapi.yml
- aid: cuein:cuein-conversations-api
  name: Cuein Conversations API
  description: APIs for retrieving customer-support interaction insights
  humanURL: https://cuein-api.readme.io/reference
  baseURL: https://api.cuein.ai/insights/v1
  tags:
  - Conversations
  tags_raw:
  - conversations
  properties:
  - type: OpenAPI
    url: openapi/cuein-conversations-api-openapi.yml
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com
- FN: APIs.json
  email: info@apis.io
common:
- type: Website
  url: https://cuein.ai/
- type: CapabilityMap
  url: capabilities/cuein-capability-edges.yml
  name: Cuein Business Capability Map
- type: Overlay
  url: overlays/cuein-answers-overlay.yaml
- type: DomainSecurity
  url: security/cuein-domain-security.yml
- type: AgenticAccess
  url: agentic-access/cuein-agentic-access.yml
- type: Authentication
  url: authentication/cuein-authentication.yml
- type: LLMsTxt
  url: llms/cuein-llms.txt
- type: X-MCPServerCandidate
  url: mcp/cuein-mcp.yml
  note: 'Renamed from MCPServer 2026-09-03 (roadmap#247): the manifest self-describes as status: candidate — a tool list derived
    from the published API contracts, not an existing server. The scorer already read the manifest and reported mcp_server
    correctly; the MCPServer type was crediting the artifact-type surfaces with a server that does not exist.'
- type: AgentSkill
  url: skills/_index.yml
- type: Conventions
  url: conventions/cuein-conventions.yml
- type: ErrorCatalog
  url: errors/cuein-problem-types.yml
- type: DataModel
  url: data-model/cuein-data-model.yml
- type: Conformance
  url: conformance/cuein-conformance.yml
- type: Lifecycle
  url: lifecycle/cuein-lifecycle.yml
- type: TrustCenter
  url: security/cuein-trust-center.yml
- type: Overlay
  url: overlays/cuein-insights-overlay.yaml
- type: WellKnown
  url: well-known/cuein-well-known.yml
- type: APICatalog
  url: https://developer.cuein.ai/.well-known/api-catalog
- type: Packages
  url: packages/cuein-packages.yml
- type: Plans
  url: plans/cuein-plans-pricing.yml
- type: RateLimits
  url: rate-limits/cuein-rate-limits.yml
- type: DeveloperPortal
  url: https://developer.cuein.ai/
- type: Documentation
  url: https://cuein-api.readme.io/reference
- type: APIReference
  url: https://cuein-api.readme.io/reference
- type: Blog
  url: https://cuein.ai/blog
- type: BlogRSS
  url: https://cuein.ai/blog/rss.xml
- type: GitHubOrganization
  url: https://github.com/Cuein
- type: Support
  url: mailto:support@cuein.ai
- type: TermsOfService
  url: https://cuein.ai/terms
- type: PrivacyPolicy
  url: https://cuein.ai/privacy
x-enrichment:
  date: '2026-08-14'
  status: enriched
  artifacts_added: 4
  pass: local-v1
  note: Found a real RFC 9727 api-catalog on the developer hub and saved it verbatim; verified both published OpenAPIs against
    their live ReadMe source (byte-identical); recorded honest zeros for packages, plans and rate limits; and established
    by DNS probe that the documented API host api.cuein.ai no longer resolves. Removed the GettingStarted and SignUp pointers,
    whose targets now 404 / fail to resolve.

Cuein API — frequently asked questions

Does Cuein have an API?

Yes. APIs.io lists 2 APIs from Cuein, including Cuein Answers API and Cuein Conversations API.

Is there an OpenAPI specification for the Cuein API?

Yes. APIs.io indexes 2 OpenAPI specifications for Cuein, each linked for download from this page.

How do I authenticate with the Cuein API?

Cuein uses bearer-token authentication (apiKey · 1 scheme). The details are profiled on APIs.io as Cuein Authentication.

Is the Cuein API ready for AI agents?

Cuein has a Kin Score of 36.0 out of 100 (thin) and an Agent Readiness score of 25.0 (agent-aware), scored by API Evangelist on 2026-11-06.

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