Cuein

Cuein is an AI-native customer-experience platform ("co-pilot for customer experience teams") that unifies structured and unstructured customer-support data and applies generative AI to surface contact reasons, root causes, resolutions, and metrics such as Inferred CSAT and Resolution Rate. Its public developer surface exposes two REST APIs: an Insights API for retrieving per-conversation and bulk conversation insights over a date range, and an Answers API that generates answers grounded in a tenant's knowledge articles and documents. Both APIs use x-api-key authentication and are documented on a ReadMe-hosted developer hub. Cuein was acquired by ServiceNow (announced Q1 2025); the standalone developer hub remains live. Backed by Lightspeed Venture Partners.

Cuein publishes 2 APIs on the APIs.io network: answers API and conversations API. Tagged areas include Company, Customer Experience, Customer-Support, Conversation Intelligence, and Generative AI.

Cuein’s developer surface includes authentication, documentation, API reference, engineering blog, support, and 25 more developer resources.

🌐 Visit website 📡 Source on GitHub

33.8/100 thin ▬ flat Agent 26/100 agent aware saas Full breakdown ↓
scored 2026-09-08 · rubric v0.20.0

AccessApproval

2 APIs

Company Customer Experience Customer-Support Conversation Intelligence Generative AI Insights Knowledge Base Contact Center

Kin Score

Kin Score How this is scored →
scored 2026-09-08 · rubric v0.20.0

Composite quality — 33.8/100 · thin

Contract Quality 11.7 / 25

Developer Ergonomics 6.8 / 20

Access Clarity 5.8 / 20

Operational Transparency 0.3 / 13

Contract Governance 0.5 / 12

Discoverability 8.7 / 10

Agent readiness — 26/100 · agent aware

Machine-Readable Contract 18 / 18

Agentic Access Contract 10 / 10

Documented Reversibility 0 / 6

MCP Server 0 / 12

Machine-Readable Auth 10 / 10

Idempotency 0 / 9

Stable Error Semantics 8 / 8

Request/Response Examples 0 / 7

Rate-Limit Signaling 7 / 7

Typed Event Surface 0 / 6

Agent Skills 5 / 5

Well-Known Catalog 4 / 4

Consent & Bot Identity 0 / 3

A2A Agent Card 0 / 8

Dry-Run / Simulate Mode 0 / 4

Delegated User Identity 0 / 6

Protected Resource Metadata 0 / 5

Registration Without a Human 0 / 6

Agentic Commerce Well-Known Document 0 / 5

Create-or-Update Ergonomics does not apply to this provider. The published contracts declare no write operations, and a read-only API cannot create-or-update. The facet is excluded from this provider's denominator entirely — not scored zero. A reference or data API is not deficient for being unable to upsert.

Improve this rating by publishing the missing artifacts — every area above can be raised, and the full rubric is at apis.io/rating/. Every facet and dimension name above is a link: it opens that measurement's own page — what it means, the exact checks that feed it, how the whole catalog distributes on it, and the providers at the top of it. This rating is computed from github.com/api-evangelist/cuein: open an issue to ask a question, or submit a pull request to add artifacts. Submit an artifact on GitHub — free → Manage your own listing — the Influence plan, $499/mo →

APIs 2

Individual APIs this provider publishes, each with its own machine-readable definition.

Cuein answers API

APIs for getting answers

Cuein conversations API

APIs for retrieving customer-support interaction insights

Open Collections 3

Open, tool-agnostic API collections (OpenAPI-derived and Bruno).

API Collection

OPEN COLLECTION

Cuein answers API

OPEN COLLECTION

Cuein answers conversations API

OPEN COLLECTION

Pricing Plans 1

Published pricing tiers and plan structures.

Cuein Plans Pricing

0 plans

PLANS

Rate Limits 1

Documented rate limits and quota policies.

Cuein Rate Limits

0 limits

RATE LIMITS

Security Posture 3

Authentication, domain security, vulnerability disclosure, and trust-center signals.

Cuein Authentication

apiKey · 1 scheme

SECURITY

Cuein Domain Security

TLSv1.3 · HSTS · DMARC

SECURITY

Cuein Trust Center

trust center published

SECURITY

Agentic Access 1

Recommended x-agentic-access execution contracts for AI agents.

Cuein Agentic Access

5 operations · 1 acting

AGENTIC

Resources

Get Started 1

Portal, sign-up, and the first successful call

DeveloperPortal

DeveloperPortal

Documentation 2

Reference material describing how the API behaves

Documentation

Documentation

APIReference

APIReference

Agent Surfaces 5

MCP servers, agent skills, and machine-readable catalogs

AgenticAccess

AgenticAccess

LLMsTxt

LLMsTxt

X-MCPServerCandidate

X-MCPServerCandidate

AgentSkill

AgentSkill

WellKnown

WellKnown

Design & Contract 5

Pagination, idempotency, versioning, errors, and events

Conventions

ErrorCatalog

DataModel

Conformance

Lifecycle

Build 2

SDKs, sample code, and the tooling you integrate with

Packages

Packages

GitHubOrganization

GitHubOrganization

Access & Security 3

Authentication, authorization, and security posture

DomainSecurity

DomainSecurity

Authentication

Authentication

TrustCenter

TrustCenter

Operate 2

Status, limits, changes, and where to get help

RateLimits

RateLimits

Support

Support

Commercial 3

Pricing, plans, and the legal terms of use

Plans

Plans

TermsOfService

TermsOfService

PrivacyPolicy

PrivacyPolicy

Company 3

The organization behind the API

Website

Website

Blog

Blog

BlogRSS

BlogRSS

Other 4

Properties that don't map to a standard resource type

CapabilityMap

Overlay

Overlay

APICatalog

Source (apis.yml)

aid: cuein
name: Cuein
description: 'Cuein is an AI-native customer-experience platform ("co-pilot for customer experience teams") that unifies structured
  and unstructured customer-support data and applies generative AI to surface contact reasons, root causes, resolutions, and
  metrics such as Inferred CSAT and Resolution Rate. Its public developer surface exposes two REST APIs: an Insights API for
  retrieving per-conversation and bulk conversation insights over a date range, and an Answers API that generates answers
  grounded in a tenant''s knowledge articles and documents. Both APIs use x-api-key authentication and are documented on a
  ReadMe-hosted developer hub. Cuein was acquired by ServiceNow (announced Q1 2025); the standalone developer hub remains
  live. Backed by Lightspeed Venture Partners.'
url: https://raw.githubusercontent.com/api-evangelist/cuein/refs/heads/main/apis.yml
x-type: company
x-source: vc-portfolio
x-backed-by:
- lightspeed-venture-partners
x-acquired-by: servicenow
deliveryModel:
  model: saas
  open_source: false
  commercial: true
  callable_host: false
  label: Hosted service · you call their endpoint
  confidence: medium
  source:
  - openapi
  - pricing
  generated: '2026-08-28'
  method: derived
accessModel:
  pricing: unknown
  onboarding: approval
  trial: false
  try_now: false
  public: false
  label: Requires approval
  confidence: medium
  source:
  - plans
  - authentication
  - rate-limits
  - security
  generated: '2026-09-03'
  method: derived
image: https://files.readme.io/083b62d-Logo.svg
specificationVersion: '0.23'
created: '2026-07-17'
modified: '2026-08-14'
tags:
- Company
- Customer Experience
- Customer-Support
- Conversation Intelligence
- Generative AI
- Insights
- Knowledge Base
- Contact Center
tags_raw:
- Company
- Customer Experience
- Customer Support
- Conversation Intelligence
- Generative AI
- Insights
- Knowledge Base
- Contact Center
apis:
- aid: cuein:cuein-answers-api
  name: Cuein answers API
  description: APIs for getting answers
  humanURL: https://cuein-api.readme.io/reference
  baseURL: https://api.cuein.ai/answers/v1
  tags:
  - Answers
  tags_raw:
  - answers
  properties:
  - type: OpenAPI
    url: openapi/cuein-answers-api-openapi.yml
- aid: cuein:cuein-conversations-api
  name: Cuein conversations API
  description: APIs for retrieving customer-support interaction insights
  humanURL: https://cuein-api.readme.io/reference
  baseURL: https://api.cuein.ai/insights/v1
  tags:
  - Conversations
  tags_raw:
  - conversations
  properties:
  - type: OpenAPI
    url: openapi/cuein-conversations-api-openapi.yml
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com
- FN: APIs.json
  email: info@apis.io
common:
- type: Website
  url: https://cuein.ai/
- type: CapabilityMap
  url: capabilities/cuein-capability-edges.yml
  name: Cuein Business Capability Map
- type: Overlay
  url: overlays/cuein-answers-overlay.yaml
- type: DomainSecurity
  url: security/cuein-domain-security.yml
- type: AgenticAccess
  url: agentic-access/cuein-agentic-access.yml
- type: Authentication
  url: authentication/cuein-authentication.yml
- type: LLMsTxt
  url: llms/cuein-llms.txt
- type: X-MCPServerCandidate
  url: mcp/cuein-mcp.yml
  note: 'Renamed from MCPServer 2026-09-03 (roadmap#247): the manifest self-describes as status: candidate — a tool list derived
    from the published API contracts, not an existing server. The scorer already read the manifest and reported mcp_server
    correctly; the MCPServer type was crediting the artifact-type surfaces with a server that does not exist.'
- type: AgentSkill
  url: skills/_index.yml
- type: Conventions
  url: conventions/cuein-conventions.yml
- type: ErrorCatalog
  url: errors/cuein-problem-types.yml
- type: DataModel
  url: data-model/cuein-data-model.yml
- type: Conformance
  url: conformance/cuein-conformance.yml
- type: Lifecycle
  url: lifecycle/cuein-lifecycle.yml
- type: TrustCenter
  url: security/cuein-trust-center.yml
- type: Overlay
  url: overlays/cuein-insights-overlay.yaml
- type: WellKnown
  url: well-known/cuein-well-known.yml
- type: APICatalog
  url: https://developer.cuein.ai/.well-known/api-catalog
- type: Packages
  url: packages/cuein-packages.yml
- type: Plans
  url: plans/cuein-plans-pricing.yml
- type: RateLimits
  url: rate-limits/cuein-rate-limits.yml
- type: DeveloperPortal
  url: https://developer.cuein.ai/
- type: Documentation
  url: https://cuein-api.readme.io/reference
- type: APIReference
  url: https://cuein-api.readme.io/reference
- type: Blog
  url: https://cuein.ai/blog
- type: BlogRSS
  url: https://cuein.ai/blog/rss.xml
- type: GitHubOrganization
  url: https://github.com/Cuein
- type: Support
  url: mailto:support@cuein.ai
- type: TermsOfService
  url: https://cuein.ai/terms
- type: PrivacyPolicy
  url: https://cuein.ai/privacy
x-enrichment:
  date: '2026-08-14'
  status: enriched
  artifacts_added: 4
  pass: local-v1
  note: Found a real RFC 9727 api-catalog on the developer hub and saved it verbatim; verified both published OpenAPIs against
    their live ReadMe source (byte-identical); recorded honest zeros for packages, plans and rate limits; and established
    by DNS probe that the documented API host api.cuein.ai no longer resolves. Removed the GettingStarted and SignUp pointers,
    whose targets now 404 / fail to resolve.

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