Cuein

Cuein is an AI-native customer-experience platform ("co-pilot for customer experience teams") that unifies structured and unstructured customer-support data and applies generative AI to surface contact reasons, root causes, resolutions, and metrics such as Inferred CSAT and Resolution Rate. Its public developer surface exposes two REST APIs: an Insights API for retrieving per-conversation and bulk conversation insights over a date range, and an Answers API that generates answers grounded in a tenant's knowledge articles and documents. Both APIs use x-api-key authentication and are documented on a ReadMe-hosted developer hub. Cuein was acquired by ServiceNow (announced Q1 2025); the standalone developer hub remains live. Backed by Lightspeed Venture Partners.

Cuein publishes 2 APIs on the APIs.io network: answers API and conversations API. Tagged areas include Company, Customer Experience, Customer Support, Conversation Intelligence, and Generative AI.

Cuein’s developer surface includes authentication, documentation, API reference, getting-started guide, engineering blog, support, signup flow, and 14 more developer resources.

🌐 Visit website 📡 Source on GitHub

43.6/100 thin ▬ flat Agent 65/100 agent native Full breakdown ↓
scored 2026-07-27 · rubric v0.5

AccessSelf serve

2 APIs 1 MCP Servers

CompanyCustomer ExperienceCustomer SupportConversation IntelligenceGenerative AIInsightsKnowledge BaseContact Center

Kin Score

Kin Score How this is scored →
scored 2026-07-27 · rubric v0.5

Composite quality — 43.6/100 · thin

Contract Quality 12.4 / 25

Developer Ergonomics 13.5 / 20

Commercial Clarity 8.4 / 20

Operational Transparency 0.0 / 13

Governance 0.0 / 12

Discoverability 9.3 / 10

Agent readiness — 65/100 · agent native

Machine-Readable Contract 18 / 18

Agentic Access Contract 15 / 15

MCP Server 12 / 12

Machine-Readable Auth 10 / 10

Idempotency 0 / 9

Stable Error Semantics 8 / 8

Request/Response Examples 0 / 7

Rate-Limit Signaling 0 / 7

Typed Event Surface 0 / 6

Agent Skills 5 / 5

Well-Known Catalog 0 / 4

Consent & Bot Identity 0 / 3

Improve this rating by publishing the missing artifacts — every area above can be raised, and the full rubric is at apis.io/rating/. This rating is computed from github.com/api-evangelist/cuein: open an issue to ask a question, or submit a pull request to add artifacts. Want it done for you? Prioritized profiling — $2,500 →

APIs 2

Individual APIs this provider publishes, each with its own machine-readable definition.

Cuein answers API

APIs for getting answers

Cuein conversations API

APIs for retrieving customer-support interaction insights

MCP Servers 1

Model Context Protocol servers that expose these APIs to AI agents.

Get Started 3

Portal, sign-up, and the first successful call

DeveloperPortal

DeveloperPortal

GettingStarted

GettingStarted

SignUp

SignUp

Documentation 2

Reference material describing how the API behaves

Documentation

Documentation

APIReference

APIReference

Agent Surfaces 4

MCP servers, agent skills, and machine-readable catalogs

AgenticAccess

LLMsTxt

MCPServer

AgentSkill

Design & Contract 5

Pagination, idempotency, versioning, errors, and events

Conventions

ErrorCatalog

DataModel

Conformance

Lifecycle

Access & Security 3

Authentication, authorization, and security posture

DomainSecurity

DomainSecurity

Authentication

Authentication

TrustCenter

TrustCenter

Operate 1

Status, limits, changes, and where to get help

Support

Support

Commercial 2

Pricing, plans, and the legal terms of use

TermsOfService

TermsOfService

PrivacyPolicy

PrivacyPolicy

Company 1

The organization behind the API

Blog

Blog

Source (apis.yml)

aid: cuein
name: Cuein
description: 'Cuein is an AI-native customer-experience platform ("co-pilot for customer experience teams") that unifies structured
  and unstructured customer-support data and applies generative AI to surface contact reasons, root causes, resolutions, and
  metrics such as Inferred CSAT and Resolution Rate. Its public developer surface exposes two REST APIs: an Insights API for
  retrieving per-conversation and bulk conversation insights over a date range, and an Answers API that generates answers
  grounded in a tenant''s knowledge articles and documents. Both APIs use x-api-key authentication and are documented on a
  ReadMe-hosted developer hub. Cuein was acquired by ServiceNow (announced Q1 2025); the standalone developer hub remains
  live. Backed by Lightspeed Venture Partners.'
url: https://raw.githubusercontent.com/api-evangelist/cuein/refs/heads/main/apis.yml
x-type: company
x-source: vc-portfolio
x-backed-by:
- lightspeed-venture-partners
x-acquired-by: servicenow
accessModel:
  pricing: unknown
  onboarding: self-serve
  trial: false
  try_now: false
  public: false
  label: Self-serve signup
  confidence: medium
  source:
  - authentication
  generated: '2026-07-22'
  method: derived
image: https://files.readme.io/083b62d-Logo.svg
specificationVersion: '0.20'
created: '2026-07-17'
modified: '2026-07-18'
tags:
- Company
- Customer Experience
- Customer Support
- Conversation Intelligence
- Generative AI
- Insights
- Knowledge Base
- Contact Center
apis:
- aid: cuein:cuein-answers-api
  name: Cuein answers API
  description: APIs for getting answers
  humanURL: https://cuein-api.readme.io/reference
  baseURL: https://api.cuein.ai/insights/v1
  tags:
  - answers
  properties:
  - type: OpenAPI
    url: openapi/cuein-answers-api-openapi.yml
- aid: cuein:cuein-conversations-api
  name: Cuein conversations API
  description: APIs for retrieving customer-support interaction insights
  humanURL: https://cuein-api.readme.io/reference
  baseURL: https://api.cuein.ai/insights/v1
  tags:
  - conversations
  properties:
  - type: OpenAPI
    url: openapi/cuein-conversations-api-openapi.yml
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com
- FN: APIs.json
  email: info@apis.io
common:
- type: DomainSecurity
  url: security/cuein-domain-security.yml
- type: AgenticAccess
  url: agentic-access/cuein-agentic-access.yml
- type: Authentication
  url: authentication/cuein-authentication.yml
- type: LLMsTxt
  url: llms/cuein-llms.txt
- type: MCPServer
  url: mcp/cuein-mcp.yml
- type: AgentSkill
  url: skills/_index.yml
- type: Conventions
  url: conventions/cuein-conventions.yml
- type: ErrorCatalog
  url: errors/cuein-problem-types.yml
- type: DataModel
  url: data-model/cuein-data-model.yml
- type: Conformance
  url: conformance/cuein-conformance.yml
- type: Lifecycle
  url: lifecycle/cuein-lifecycle.yml
- type: TrustCenter
  url: security/cuein-trust-center.yml
- type: DeveloperPortal
  url: https://developer.cuein.ai/
- type: Documentation
  url: https://cuein-api.readme.io/docs/getting-started
- type: APIReference
  url: https://cuein-api.readme.io/reference
- type: GettingStarted
  url: https://cuein-api.readme.io/docs/getting-started
- type: Blog
  url: https://cuein.ai/blog
- type: Support
  url: mailto:support@cuein.ai
- type: SignUp
  url: https://app.cuein.ai
- type: TermsOfService
  url: https://cuein.ai/terms
- type: PrivacyPolicy
  url: https://cuein.ai/privacy
x-enrichment:
  date: '2026-07-19'
  status: backfilled
  pass: local-v1
  note: backfilled from .gitignore signal + verified work evidence

Cuein

Kin Score

APIs 2

Cuein answers API

Cuein conversations API

MCP Servers 1

cuein-mcp.yml

Security Posture 3

Cuein Authentication

Cuein Domain Security

Cuein Trust Center

Agentic Access 1

Cuein Agentic Access

Resources