ASAPP

aid: asapp
name: ASAPP
description: ASAPP is an AI-native customer experience (CX) company whose platform, ASAPP CXP, automates and augments contact-center
  interactions across voice and chat. Its flagship GenerativeAgent resolves customer issues autonomously while keeping a human
  in the loop (HILA), backed by AI productivity tools (AutoCompose agent suggestions, AI Summary, AI Transcribe), a Knowledge
  Base, Digital Agent Desk, and Insights. ASAPP exposes a REST API platform (api.asapp.com) covering Conversations, Messages,
  GenerativeAgent, AutoSummary, AutoCompose, AutoTranscribe, Knowledge Base, Metadata Ingestion, File Exporter, Partner Configuration,
  and a webhook-based Real-Time Event API, secured with API Id + API Secret credentials. Backed by Emergence Capital. Enriched
  from the provider's public developer docs.
url: https://raw.githubusercontent.com/api-evangelist/asapp/refs/heads/main/apis.yml
x-type: company
x-source: vc-portfolio
x-backed-by:
- emergence-capital
x-tier: enriched
x-tier-reason: full-api-provider
specificationVersion: '0.20'
created: '2026-07-17'
modified: '2026-07-18'
image: https://www.asapp.com/favicon.ico
tags:
- Company
- AI
- Conversational AI
- Contact Center
- Customer Experience
- Customer Service
- Generative AI
- Agent Assist
- Speech Recognition
- Knowledge Base
apis:
- name: ASAPP Conversations API
  description: Create/update conversations and messages, authenticate customers, and list/retrieve conversation history.
  humanURL: https://docs.asapp.com/apis/conversations
  baseURL: https://api.asapp.com
  properties:
  - type: OpenAPI
    url: openapi/asapp-conversations-openapi.yml
  - type: Overlay
    url: overlays/asapp-conversations-overlay.yaml
- name: ASAPP GenerativeAgent API
  description: Trigger GenerativeAgent to analyze and respond to conversations, stream events (SSE), and manage call transfers.
  humanURL: https://docs.asapp.com/apis/generativeagent
  baseURL: https://api.asapp.com
  properties:
  - type: OpenAPI
    url: openapi/asapp-generativeagent-openapi.yml
  - type: Overlay
    url: overlays/asapp-generativeagent-overlay.yaml
- name: ASAPP AutoSummary API
  description: Retrieve free-text and structured summaries, detect conversation intent, and submit summary feedback.
  humanURL: https://docs.asapp.com/apis/autosummary
  baseURL: https://api.asapp.com
  properties:
  - type: OpenAPI
    url: openapi/asapp-autosummary-openapi.yml
  - type: Overlay
    url: overlays/asapp-autosummary-overlay.yaml
- name: ASAPP AutoCompose API
  description: Generate next-message suggestions for agents, spelling correction, profanity checks, and custom responses.
  humanURL: https://docs.asapp.com/apis/autocompose
  baseURL: https://api.asapp.com
  properties:
  - type: OpenAPI
    url: openapi/asapp-autocompose-openapi.yml
- name: ASAPP AutoTranscribe API
  description: Real-time audio transcription via websocket streaming URLs.
  humanURL: https://docs.asapp.com/apis/autotranscribe/get-streaming-url
  baseURL: https://api.asapp.com
  properties:
  - type: OpenAPI
    url: openapi/asapp-autotranscribe-openapi.yml
- name: ASAPP Knowledge Base API
  description: Submit and retrieve knowledge base articles for GenerativeAgent.
  humanURL: https://docs.asapp.com/apis/knowledge-base/create-a-submission
  baseURL: https://api.asapp.com
  properties:
  - type: OpenAPI
    url: openapi/asapp-knowledge-base-openapi.yml
  - type: Overlay
    url: overlays/asapp-knowledge-base-overlay.yaml
- name: ASAPP Metadata Ingestion API
  description: Send single or batch metadata attributes for conversations, customers, and agents.
  humanURL: https://docs.asapp.com/reporting/metadata-ingestion
  baseURL: https://api.asapp.com
  properties:
  - type: OpenAPI
    url: openapi/asapp-metadata-ingestion-openapi.yml
- name: ASAPP File Exporter API
  description: List and retrieve exported data feed files (feeds, versions, formats, dates, intervals).
  humanURL: https://docs.asapp.com/reporting/file-exporter
  baseURL: https://api.asapp.com
  properties:
  - type: OpenAPI
    url: openapi/asapp-fileexporter-openapi.yml
- name: ASAPP Partner Configuration API
  description: Configure custom vocabularies, redaction entities, segments, and structured data fields.
  humanURL: https://docs.asapp.com/apis/configuration
  baseURL: https://api.asapp.com
  properties:
  - type: OpenAPI
    url: openapi/asapp-partner-configuration-openapi.yml
- name: ASAPP GenAgent Media Gateway API
  description: Media-gateway router for GenerativeAgent voice (Twilio media stream URLs).
  humanURL: https://docs.asapp.com/apis/genagent-media-gateway/get-twilio-media-stream-url
  baseURL: https://api.asapp.com
  properties:
  - type: OpenAPI
    url: openapi/asapp-mg-genagent-openapi.yml
- name: ASAPP AutoTranscribe Media Gateway API
  description: Media-gateway router to start/stop AutoTranscribe streaming (Twilio media stream).
  humanURL: https://docs.asapp.com/apis/autotranscribe-media-gateway/start-streaming
  baseURL: https://api.asapp.com
  properties:
  - type: OpenAPI
    url: openapi/asapp-mg-autotranscribe-openapi.yml
- name: ASAPP Health Check API
  description: Check the operational status of the ASAPP API platform.
  humanURL: https://docs.asapp.com/apis/health-check/check-asapps-apis-health
  baseURL: https://api.asapp.com
  properties:
  - type: OpenAPI
    url: openapi/asapp-healthcheck-openapi.yml
- name: ASAPP Platform API (combined)
  description: Combined ASAPP API surface (AutoCompose, Conversations, configuration, and more) as one OpenAPI document.
  humanURL: https://docs.asapp.com/apis/overview
  baseURL: https://api.asapp.com
  properties:
  - type: OpenAPI
    url: openapi/asapp-openapi-openapi.yml
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com
- FN: APIs.json
  email: info@apis.io
common:
- type: DeveloperPortal
  url: https://docs.asapp.com
- type: Documentation
  url: https://docs.asapp.com
- type: APIReference
  url: https://docs.asapp.com/apis/overview
- type: GettingStarted
  url: https://docs.asapp.com/getting-started/developers
- type: Authentication
  url: authentication/asapp-authentication.yml
- type: Conventions
  url: conventions/asapp-conventions.yml
- type: ErrorCatalog
  url: errors/asapp-problem-types.yml
- type: DataModel
  url: data-model/asapp-data-model.yml
- type: Lifecycle
  url: lifecycle/asapp-lifecycle.yml
- type: StatusPage
  url: https://status.asapp.com
- type: ChangeLog
  url: changelog/asapp-changelog.yml
- type: Sandbox
  url: sandbox/asapp-sandbox.yml
- type: Packages
  url: packages/asapp-packages.yml
- type: SDKs
  url: packages/asapp-packages.yml
- type: Components
  url: components/asapp-components.yml
- type: MCPServer
  url: mcp/asapp-mcp.yml
- type: WellKnown
  url: well-known/asapp-well-known.yml
- type: Conformance
  url: conformance/asapp-conformance.yml
- type: Compliance
  url: https://trust.asapp.com/
- type: Webhooks
  url: asyncapi/asapp-realtime-events-webhooks.yml
- type: AgentSkill
  url: skills/_index.yml
- type: LLMsTxt
  url: llms/asapp-llms.txt
- type: AgenticAccess
  url: agentic-access/asapp-agentic-access.yml
- type: TrustCenter
  url: security/asapp-trust-center.yml
- type: DomainSecurity
  url: security/asapp-domain-security.yml
- type: Blog
  url: https://www.asapp.com/blog
- type: PrivacyPolicy
  url: https://www.asapp.com/privacy-policy
- type: SignUp
  url: https://www.asapp.com/get-started
- type: Support
  url: https://docs.asapp.com/support
- type: Website
  url: https://www.asapp.com
x-enrichment:
  date: '2026-07-19'
  status: backfilled
  pass: local-v1
  note: backfilled from .gitignore signal + verified work evidence