Asapp Realtime Events Webhooks

generated: '2026-07-18'
method: searched
type: Webhooks
source: >-
  https://docs.asapp.com/reporting/real-time-event-api,
  https://docs.asapp.com/reporting/secure-data-retrieval,
  https://docs.asapp.com/generativeagent/integrate/handling-events
transport: webhook
detail: >-
  ASAPP's Real-Time Event API is a webhook (server-push) surface: an ASAPP
  service POSTs one HTTP request per event to one or more customer-maintained
  HTTPS endpoints, secured with mutual TLS (mTLS). Endpoints are registered with
  a url, timeout_ms, retries, and an optional event_list filter. (GenerativeAgent
  also exposes an SSE event stream via createStreamUrl / postStreams for the
  agent conversation loop.)
envelope:
  levels:
  - routing metadata (top-level common fields)
  - metadata common to all events
  - feed-specific data
  - event-type-specific details
registration:
  fields: [url, timeout_ms, retries, event_list]
security: mTLS (mutual TLS)
feeds:
- feed: activity
  event_types:
  - agent_activity_identity_updated
  - agent_activity_status_updated
  - agent_activity_capacity_updated
  - agent_activity_assignment_load_updated
  - agent_activity_routing_status_updated
  - agent_activity_previous_routing_status
  - agent_activity_queue_membership
  - agent_activity_utilization_5_min
- feed: journey
  event_types:
  - ISSUE_CREATED
  - ISSUE_ENDED
  - INTENT_CHANGE
  - FIRST_INTENT_UPDATED
  - INTENT_PATH_UPDATED
  - NODE_VISITED
  - LINK_RESOLVED
  - FLOW_SUCCESS
  - FLOW_SUCCESS_NEGATED
  - END_SRS_RESPONSE
  - SURVEY_SUBMITTED
  - CONVERSATION_ENDED
  - CUSTOMER_ENDED
  - ISSUE_SESSION_UPDATED
  - DETECTED
  - OPPORTUNITY_ENDED
  - OPPORTUNITY_ESCALATED
  - QUEUED
  - QUEUE_ABANDONED
  - TIMED_OUT
  - TEXT_MESSAGE
  - FIRST_OPPORTUNITY
  - QUEUED_DURATION
  - CUSTOMER_RESPONSE_BY_OPPORTUNITY
  - ISSUE_OPPORTUNITY_QUEUE_INFO_UPDATED
  - ASSIGNED
  - ASSIGNMENT_ENDED
  - AGENT_RESPONSE_BY_OPPORTUNITY
  - SUPERVISOR_UTTERANCE_BY_OPPORTUNITY
  - AGENT_FIRST_RESPONDED
  - ISSUE_ASSIGNMENT_AGENT_INFO_UPDATED
  - LAST_FLOW_ACTION_CALLED
  - JOURNEY_CUSTOMER_PARAMETERS
  - FILE_UPLOAD_DETECTED
  - DISPOSITION
  - LAST_ASSIGNMENT_SUMMARY
- feed: queue_state
  event_types:
  - queue_info_updated
  - queue_size_updated
  - queue_estimated_wait_time_updated
  - business_hours_settings_updated
  - holiday_settings_updated
  - queue_capping_settings_updated
  - queue_mitigation_updated
  - queue_availability_updated
notes: >-
  Captured as a Webhooks catalog. No provider-published AsyncAPI document exists,
  so none is fabricated; event names/envelope are transcribed verbatim from the
  Real-Time Event API docs.