ASAPP Engage API
establish the connection of a call with GenAgent
OpenAPI Specification
openapi: 3.0.1
info:
title: AutoCompose Engage API
description: 'Autocompose API to suggest the next agent message.
Suggestions are based on the conversation history, conversation metadata, and
the in-progress message text the agent has already typed into the composer.
'
version: 0.0.3
servers:
- url: https://api.sandbox.asapp.com
security:
- API-ID: []
API-Secret: []
tags:
- name: Engage
description: establish the connection of a call with GenAgent
paths:
/mg-genagent/v1/engage:
post:
tags:
- Engage
operationId: engage
summary: Engage Genagent in a conversation.
description: Engage Genagent in a conversation.
requestBody:
required: true
content:
application/json:
schema:
type: object
properties:
namespace:
description: Namespace for media gateway
type: string
enum:
- amazonconnect
guid:
description: Globally Unique Id, also sometimes called Unique Call Id (UCID). Must be in decimal form.
type: string
language:
description: Language of the conversation, defaults to en-US.
type: string
enum:
- en-US
inputVariables:
type: object
description: Input variables to be used as context in the analysis.
amazonConnectParams:
type: object
properties:
streamArn:
type: string
description: Amazon stream arn
example:
streamArn: arn:aws:kinesisvideo:us-east-1:000000000000:stream/streamtest-connect-asappconnect-contact-1117e864-690f-4e1e-9dcf-6fbfcc288e41/1654194145007
customerId:
description: Id of the customer on the call. Usually taken from Call Center CTI information.
type: string
required:
- namespace
- guid
- customerId
example:
namespace: amazonconnect
guid: 704848f2-96c3-47cc-96d3-47ce6e1d8391
customerId: mycustomerid
language: en-US
amazonConnectParams:
streamArn: arn:aws:kinesisvideo:us-east-1:<AWS account>:stream/streamtest-connect-asappconnect-contact-79270e2e-4b5e-4e37-8f28-43133f1b7b07/1696492311026
responses:
'204':
description: Router processed the request, details are in the response body
'400':
description: 400 - Bad request
content:
application/json:
schema:
description: Bad request response
type: object
properties:
error:
example:
requestId: 8e033668-9f1a-11ec-b909-0242ac120002
code: 400-01
message: Bad request
description: Error details
type: object
properties:
requestId:
type: string
description: Unique ID of the failing request
message:
type: string
description: Error message
code:
type: string
description: Error code
required:
- requestId
- message
'401':
description: 401 - Unauthorized
content:
application/json:
schema:
description: Unauthorized response
type: object
properties:
error:
example:
requestId: 8e033668-9f1a-11ec-b909-0242ac120002
code: 401-01
message: Unauthorized
description: Error details
type: object
properties:
requestId:
type: string
description: Unique ID of the failing request
message:
type: string
description: Error message
code:
type: string
description: Error code
required:
- requestId
- message
'403':
description: 403 - Forbidden
content:
application/json:
schema:
description: Forbidden response
type: object
properties:
error:
example:
requestId: 8e033668-9f1a-11ec-b909-0242ac120002
code: 403-01
message: Forbidden Response
description: Error details
type: object
properties:
requestId:
type: string
description: Unique ID of the failing request
message:
type: string
description: Error message
code:
type: string
description: Error code
required:
- requestId
- message
'404':
description: 404 - Not Found
content:
application/json:
schema:
description: Not Found response
type: object
properties:
error:
example:
requestId: 8e033668-9f1a-11ec-b909-0242ac120002
code: 404-01
message: Not Found
description: Error details
type: object
properties:
requestId:
type: string
description: Unique ID of the failing request
message:
type: string
description: Error message
code:
type: string
description: Error code
required:
- requestId
- message
'409':
description: 409 - Conflict
content:
application/json:
schema:
description: Conflict response
type: object
properties:
error:
example:
requestId: 8e033668-9f1a-11ec-b909-0242ac120002
code: 409-01
message: Conflict
description: Error details
type: object
properties:
requestId:
type: string
description: Unique ID of the failing request
message:
type: string
description: Error message
code:
type: string
description: Error code
required:
- requestId
- message
'413':
description: 413 - Request Entity Too Large
content:
application/json:
schema:
description: Request Entity Too Large response
type: object
properties:
error:
example:
requestId: 8e033668-9f1a-11ec-b909-0242ac120002
code: 413-01
message: Request Entity Too Large
description: Error details
type: object
properties:
requestId:
type: string
description: Unique ID of the failing request
message:
type: string
description: Error message
code:
type: string
description: Error code
required:
- requestId
- message
'422':
description: 422 - Unprocessable Entity
content:
application/json:
schema:
description: Unprocessable Entity response
type: object
properties:
error:
example:
requestId: 8e033668-9f1a-11ec-b909-0242ac120002
code: 422-01
message: Unprocessable Entity
description: Error details
type: object
properties:
requestId:
type: string
description: Unique ID of the failing request
message:
type: string
description: Error message
code:
type: string
description: Error code
required:
- requestId
- message
'429':
description: 429 - Too Many Requests
content:
application/json:
schema:
description: Too Many Requests response
type: object
properties:
error:
example:
requestId: 8e033668-9f1a-11ec-b909-0242ac120002
code: 429-01
message: Too Many Requests
description: Error details
type: object
properties:
requestId:
type: string
description: Unique ID of the failing request
message:
type: string
description: Error message
code:
type: string
description: Error code
required:
- requestId
- message
'503':
description: 503 - Service Unavailable
content:
application/json:
schema:
description: Service Unavailable response
type: object
properties:
error:
example:
requestId: 8e033668-9f1a-11ec-b909-0242ac120002
code: 503-01
message: Service Unavailable
description: Error details
type: object
properties:
requestId:
type: string
description: Unique ID of the failing request
message:
type: string
description: Error message
code:
type: string
description: Error code
required:
- requestId
- message
default:
description: 500 - Internal Server Error
content:
application/json:
schema:
description: Default error response
type: object
properties:
error:
example:
requestId: 8e033668-9f1a-11ec-b909-0242ac120002
code: 500-01
message: Internal server error
description: Error details
type: object
properties:
requestId:
type: string
description: Unique ID of the failing request
message:
type: string
description: Error message
code:
type: string
description: Error code
required:
- requestId
- message
components:
securitySchemes:
API-ID:
type: apiKey
in: header
name: asapp-api-id
API-Secret:
type: apiKey
in: header
name: asapp-api-secret