Observe.AI

Observe.AI is an agentic AI platform for the contact center, providing purpose-built AI agents that handle customer support end-to-end across voice and chat, real-time AI Copilot guidance that assists frontline agents during live interactions, and Conversation Intelligence that evaluates every interaction for quality assurance, compliance, and business insight. Its AI agents connect to CRM, CCaaS, knowledge base, and backend systems to read and write data and trigger workflows, backed by 250+ prebuilt integrations and API/integration toolkits. Observe.AI serves regulated industries including banking and financial services, healthcare, insurance, and travel and hospitality, and maintains SOC 2, ISO 27001, and HIPAA compliance. Its public developer surface is the Reporting APIs at api-docs.observe.ai — an OpenAPI 3.0.1 contract covering asynchronous export of interactions, GenAI summaries, Auto QA and manual evaluations, coachings and ack/dispute state, plus a Data Subject Request deletion API and a scheduled bulk export to Snowflake or S3 described by sixteen JSON Schemas. The company was added to the API Evangelist network as a portfolio company of Scale Venture Partners and the SoftBank Vision Fund.

Observe.AI publishes 1 API on the APIs.io network: Reporting APIs. Tagged areas include Company, Ai Apps, Contact Center, Conversation Intelligence, and Customer Support.

Observe.AI’s developer surface includes engineering blog, support, documentation, API reference, getting-started guide, changelog, authentication, and 23 more developer resources.

🌐 Visit website 📡 Source on GitHub

64.5/100 strong ▲ 46.7 Agent 50/100 agent ready Full breakdown ↓
scored 2026-08-17 · rubric v0.11.0

1 APIs

CompanyAi AppsContact CenterConversation IntelligenceCustomer SupportAgentic AIVoice AIQuality AssuranceReportingOpenAPISpeech Analytics

Kin Score

Kin Score How this is scored →
scored 2026-08-17 · rubric v0.11.0

Composite quality — 64.5/100 · strong

Contract Quality 14.0 / 25

Developer Ergonomics 11.7 / 20

Commercial Clarity 16.3 / 20

Operational Transparency 11.3 / 13

Governance 2.5 / 12

Discoverability 8.7 / 10

Agent readiness — 50/100 · agent ready

Machine-Readable Contract 18 / 18

Agentic Access Contract 0 / 10

MCP Server 0 / 12

Machine-Readable Auth 10 / 10

Idempotency 0 / 9

Stable Error Semantics 8 / 8

Request/Response Examples 7 / 7

Rate-Limit Signaling 7 / 7

Typed Event Surface 0 / 6

Agent Skills 5 / 5

Well-Known Catalog 4 / 4

Consent & Bot Identity 0 / 3

A2A Agent Card 0 / 8

Dry-Run / Simulate Mode 0 / 4

Improve this rating by publishing the missing artifacts — every area above can be raised, and the full rubric is at apis.io/rating/. This rating is computed from github.com/api-evangelist/observeai: open an issue to ask a question, or submit a pull request to add artifacts. Want it done for you? Prioritized profiling — $2,500 →

APIs 1

Individual APIs this provider publishes, each with its own machine-readable definition.

Rate Limits 1

Documented rate limits and quota policies.

Observeai Rate Limits

3 limits

RATE LIMITS

JSON Schema 16

Standalone JSON Schema definitions for this provider's data models.

Scroll for all 16

Get Started 3

Portal, sign-up, and the first successful call

DeveloperPortal

DeveloperPortal

GettingStarted

GettingStarted

SignUp

SignUp

Documentation 2

Reference material describing how the API behaves

Documentation

Documentation

APIReference

APIReference

Agent Surfaces 2

MCP servers, agent skills, and machine-readable catalogs

AgentSkill

AgentSkill

LLMsTxt

LLMsTxt

Design & Contract 5

Pagination, idempotency, versioning, errors, and events

Lifecycle

Conventions

ErrorCatalog

DataModel

Conformance

Build 1

SDKs, sample code, and the tooling you integrate with

GitHubOrganization

GitHubOrganization

Access & Security 6

Authentication, authorization, and security posture

TrustCenter

TrustCenter

Compliance

Compliance

VulnerabilityDisclosure

VulnerabilityDisclosure

Security

Security

DomainSecurity

DomainSecurity

Authentication

Authentication

Operate 5

Status, limits, changes, and where to get help

Support

StatusPage

ChangeLog

Deprecation

RateLimits

Commercial 4

Pricing, plans, and the legal terms of use

TermsOfService

PrivacyPolicy

Plans

Pricing

Company 2

The organization behind the API

Website

Website

Blog

Blog

Source (apis.yml)

aid: observeai
accessModel:
  pricing: contract
  onboarding: sales-gated
  trial: false
  try_now: false
  public: false
  label: Sales-gated
  confidence: high
  source:
  - https://api-docs.observe.ai/#tag/Authentication
  - https://api-docs.observe.ai/#tag/ReportingService-Overview
  - https://aws.amazon.com/marketplace/pp/prodview-q2xrm5ud6rkro
  note: The API documentation is fully public, but access is not. App credentials are requested from help@observe.ai or a
    CSM, and the tenant base URL is issued by support ticket, so nothing can be called without an existing contract.
  generated: '2026-08-14'
  method: searched
image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/icons/observeai.png
name: Observe.AI
description: Observe.AI is an agentic AI platform for the contact center, providing purpose-built AI agents that handle customer
  support end-to-end across voice and chat, real-time AI Copilot guidance that assists frontline agents during live interactions,
  and Conversation Intelligence that evaluates every interaction for quality assurance, compliance, and business insight.
  Its AI agents connect to CRM, CCaaS, knowledge base, and backend systems to read and write data and trigger workflows, backed
  by 250+ prebuilt integrations and API/integration toolkits. Observe.AI serves regulated industries including banking and
  financial services, healthcare, insurance, and travel and hospitality, and maintains SOC 2, ISO 27001, and HIPAA compliance.
  Its public developer surface is the Reporting APIs at api-docs.observe.ai — an OpenAPI 3.0.1 contract covering asynchronous
  export of interactions, GenAI summaries, Auto QA and manual evaluations, coachings and ack/dispute state, plus a Data Subject
  Request deletion API and a scheduled bulk export to Snowflake or S3 described by sixteen JSON Schemas. The company was added
  to the API Evangelist network as a portfolio company of Scale Venture Partners and the SoftBank Vision Fund.
url: https://raw.githubusercontent.com/api-evangelist/observeai/refs/heads/main/apis.yml
x-type: company
x-source: vc-portfolio
x-backed-by:
- scale-venture-partners
- softbank-vision-fund
x-tier: enriched
x-tier-reason: published-openapi-harvested
specificationVersion: '0.20'
created: '2026-07-17'
modified: '2026-08-14'
tags:
- Company
- Ai Apps
- Contact Center
- Conversation Intelligence
- Customer Support
- Agentic AI
- Voice AI
- Quality Assurance
- Reporting
- OpenAPI
- Speech Analytics
apis:
- name: Observe.AI Reporting APIs
  description: 'Asynchronous REST APIs that export Observe.AI contact-center data into external systems: Interactions (Moments,
    transcripts and metadata for voice calls, webchat and email), Summarization AI (GenAI summaries), Evaluations (Auto QA
    and manual evaluation forms with question-level and aggregate scores), Coachings (coaching sessions with mapped evaluations
    and notes), Ack/Dispute state changes, and DSR (Data Subject Request) deletion. Every reporting call is a two-step async
    flow — POST registers a request and returns a request_id, then GET polls that id until COMPLETED and returns a pre-signed
    S3 URL valid for 24 hours. Auth is OAuth 2.0 client-credentials (App ID + App Secret exchanged for a 2-hour bearer JWT).'
  humanURL: https://api-docs.observe.ai/
  baseURL: https://kong.observe.ai/
  tags:
  - contact-center
  - conversation-intelligence
  - quality-assurance
  - reporting
  - call-transcripts
  - agent-performance
  - coaching
  - summarization
  - data-subject-request
  properties:
  - type: OpenAPI
    url: openapi/observeai-reporting-apis-openapi.yml
  - type: Documentation
    url: https://api-docs.observe.ai/
  - type: APIReference
    url: https://api-docs.observe.ai/
  - type: GettingStarted
    url: https://api-docs.observe.ai/#tag/ReportingService-Overview
  - type: Authentication
    url: authentication/observeai-authentication.yml
  - type: Conventions
    url: conventions/observeai-conventions.yml
  - type: RateLimits
    url: rate-limits/observeai-rate-limits.yml
  - type: ErrorCatalog
    url: errors/observeai-problem-types.yml
  - type: DataModel
    url: data-model/observeai-data-model.yml
  - type: ChangeLog
    url: changelog/observeai-changelog.yml
  - type: Overlay
    url: overlays/observeai-reporting-apis-overlay.yaml
  - type: JSONSchema
    url: json-schema/observeai-bulk-export-interaction-v1.schema.json
  - type: JSONSchema
    url: json-schema/observeai-bulk-export-autoqa-evaluation-v1.schema.json
  - type: JSONSchema
    url: json-schema/observeai-bulk-export-manual-evaluation-v1.schema.json
  - type: JSONSchema
    url: json-schema/observeai-bulk-export-coaching-v1.schema.json
  - type: JSONSchema
    url: json-schema/observeai-bulk-export-interaction-summary-v1.schema.json
  - type: JSONSchema
    url: json-schema/observeai-bulk-export-agent-performance-assignment-v1.schema.json
  - type: JSONSchema
    url: json-schema/observeai-bulk-export-audit-assignment-v1.schema.json
  - type: JSONSchema
    url: json-schema/observeai-bulk-export-autoqa-ack-dispute-v1.schema.json
  - type: JSONSchema
    url: json-schema/observeai-bulk-export-calibration-assignment-v1.schema.json
  - type: JSONSchema
    url: json-schema/observeai-bulk-export-contact-reason-v1.schema.json
  - type: JSONSchema
    url: json-schema/observeai-bulk-export-evaluation-template-v1.schema.json
  - type: JSONSchema
    url: json-schema/observeai-bulk-export-manual-ack-dispute-v1.schema.json
  - type: JSONSchema
    url: json-schema/observeai-bulk-export-sentiment-metric-v1.schema.json
  - type: JSONSchema
    url: json-schema/observeai-bulk-export-team-v1.schema.json
  - type: JSONSchema
    url: json-schema/observeai-bulk-export-user-login-activity-v1.schema.json
  - type: JSONSchema
    url: json-schema/observeai-bulk-export-user-v1.schema.json
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com
- FN: APIs.json
  email: info@apis.io
common:
- type: Website
  url: https://www.observe.ai/
- type: Blog
  url: https://www.observe.ai/blog
- type: Support
  url: https://help.observe.ai/
- type: TermsOfService
  url: https://www.observe.ai/terms
- type: PrivacyPolicy
  url: https://www.observe.ai/privacy-policy
- type: GitHubOrganization
  url: https://github.com/observeai
- type: Integrations
  url: https://www.observe.ai/integrations
- type: StatusPage
  url: https://status.observe.ai/
- type: Lifecycle
  url: lifecycle/observeai-lifecycle.yml
- type: TrustCenter
  url: security/observeai-trust-center.yml
- type: Compliance
  url: https://www.observe.ai/trust
- type: VulnerabilityDisclosure
  url: security/observeai-vulnerability-disclosure.yml
- type: Security
  url: https://www.observe.ai/contact-center-security
- type: DomainSecurity
  url: security/observeai-domain-security.yml
- type: DeveloperPortal
  url: https://api-docs.observe.ai/
- type: Documentation
  url: https://api-docs.observe.ai/
- type: APIReference
  url: https://api-docs.observe.ai/
- type: GettingStarted
  url: https://api-docs.observe.ai/#tag/ReportingService-Overview
- type: ChangeLog
  url: changelog/observeai-changelog.yml
- type: Deprecation
  url: https://api-docs.observe.ai/#tag/CallsReportVsInteractions
- type: Authentication
  url: authentication/observeai-authentication.yml
- type: Conventions
  url: conventions/observeai-conventions.yml
- type: RateLimits
  url: rate-limits/observeai-rate-limits.yml
- type: ErrorCatalog
  url: errors/observeai-problem-types.yml
- type: DataModel
  url: data-model/observeai-data-model.yml
- type: Conformance
  url: conformance/observeai-conformance.yml
- type: Plans
  url: plans/observeai-plans-pricing.yml
- type: Pricing
  url: https://aws.amazon.com/marketplace/pp/prodview-q2xrm5ud6rkro
- type: SignUp
  url: https://app.observe.ai/login
- type: AgentSkill
  url: skills/_index.yml
- type: LLMsTxt
  url: llms/observeai-llms.txt
x-enrichment:
  date: '2026-08-14'
  status: enriched
  artifacts_added: 36
  pass: local-v1