Observe.AI

Observe.AI is an agentic AI platform for the contact center, providing purpose-built AI agents that handle customer support end-to-end across voice and chat, real-time AI Copilot guidance that assists frontline agents during live interactions, and Conversation Intelligence that evaluates every interaction for quality assurance, compliance, and business insight. Its AI agents connect to CRM, CCaaS, knowledge base, and backend systems to read and write data and trigger workflows, backed by 250+ prebuilt integrations and API/integration toolkits. Observe.AI serves regulated industries including banking and financial services, healthcare, insurance, and travel and hospitality, and maintains SOC 2, ISO 27001, and HIPAA compliance. The company was added to the API Evangelist network as a portfolio company of Scale Venture Partners and the SoftBank Vision Fund.

Observe.AI is profiled on the APIs.io network. Tagged areas include Company, Ai Apps, Contact Center, Conversation Intelligence, and Customer Support.

Observe.AI’s developer surface includes engineering blog, support, and 11 more developer resources.

🌐 Visit website 📡 Source on GitHub
19.5/100 emerging ▬ flat Agent 0/100 human only Full breakdown ↓
scored 2026-07-27 · rubric v0.5
0 APIs
CompanyAi AppsContact CenterConversation IntelligenceCustomer SupportAgentic AIVoice AIQuality Assurance

Kin Score

Kin Score Kin Score How this is scored →
scored 2026-07-27 · rubric v0.5
Composite quality — 19.5/100 · emerging
Contract Quality 0.0 / 25
Developer Ergonomics 1.3 / 20
Commercial Clarity 7.4 / 20
Operational Transparency 4.1 / 13
Governance 0.0 / 12
Discoverability 6.8 / 10
Agent readiness — 0/100 · human only
Machine-Readable Contract 0 / 18
Agentic Access Contract 0 / 15
MCP Server 0 / 12
Machine-Readable Auth 0 / 10
Idempotency 0 / 9
Stable Error Semantics 0 / 8
Request/Response Examples 0 / 7
Rate-Limit Signaling 0 / 7
Typed Event Surface 0 / 6
Agent Skills 0 / 5
Well-Known Catalog 0 / 4
Consent & Bot Identity 0 / 3
Improve this rating by publishing the missing artifacts — every area above can be raised, and the full rubric is at apis.io/rating/. This rating is computed from github.com/api-evangelist/observeai: open an issue to ask a question, or submit a pull request to add artifacts. Want it done for you? Prioritized profiling — $2,500 →

Security Posture 3

Authentication, domain security, vulnerability disclosure, and trust-center signals.

Observeai Domain Security

TLSv1.3 · HSTS · DMARC

SECURITY

Observeai Vulnerability Disclosure

disclosure policy published

SECURITY

Observeai Trust Center

SOC 2, ISO 27001, HIPAA

SECURITY

Resources

Design & Contract 1

Pagination, idempotency, versioning, errors, and events

Lifecycle
Lifecycle

Build 1

SDKs, sample code, and the tooling you integrate with

GitHubOrganization
GitHubOrganization

Access & Security 5

Authentication, authorization, and security posture

TrustCenter
TrustCenter
 Compliance
Compliance
 VulnerabilityDisclosure
VulnerabilityDisclosure
 Security
Security
 DomainSecurity
DomainSecurity

Operate 2

Status, limits, changes, and where to get help

Support
Support
 StatusPage
StatusPage

Commercial 2

Pricing, plans, and the legal terms of use

TermsOfService
TermsOfService
 PrivacyPolicy
PrivacyPolicy

Company 2

The organization behind the API

Website
Website
 Blog
Blog

Source (apis.yml)

apis.yml Raw ↑ 
aid: observeai
accessModel:
  pricing: unknown
  onboarding: unknown
  trial: false
  try_now: false
  public: false
  label: Unknown
  confidence: low
  source: []
  generated: '2026-07-22'
  method: derived
image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/icons/observeai.png
name: Observe.AI
description: Observe.AI is an agentic AI platform for the contact center, providing purpose-built AI agents that handle customer
  support end-to-end across voice and chat, real-time AI Copilot guidance that assists frontline agents during live interactions,
  and Conversation Intelligence that evaluates every interaction for quality assurance, compliance, and business insight.
  Its AI agents connect to CRM, CCaaS, knowledge base, and backend systems to read and write data and trigger workflows, backed
  by 250+ prebuilt integrations and API/integration toolkits. Observe.AI serves regulated industries including banking and
  financial services, healthcare, insurance, and travel and hospitality, and maintains SOC 2, ISO 27001, and HIPAA compliance.
  The company was added to the API Evangelist network as a portfolio company of Scale Venture Partners and the SoftBank Vision
  Fund.
url: https://raw.githubusercontent.com/api-evangelist/observeai/refs/heads/main/apis.yml
x-type: company
x-source: vc-portfolio
x-backed-by:
- scale-venture-partners
- softbank-vision-fund
x-tier: stub
x-tier-reason: portfolio-lead
specificationVersion: '0.20'
created: '2026-07-17'
modified: '2026-07-20'
tags:
- Company
- Ai Apps
- Contact Center
- Conversation Intelligence
- Customer Support
- Agentic AI
- Voice AI
- Quality Assurance
apis: []
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com
- FN: APIs.json
  email: info@apis.io
common:
- type: Website
  url: https://www.observe.ai/
- type: Blog
  url: https://www.observe.ai/blog
- type: Support
  url: https://help.observe.ai/hc/en-us
- type: TermsOfService
  url: https://www.observe.ai/terms
- type: PrivacyPolicy
  url: https://www.observe.ai/privacy-policy
- type: GitHubOrganization
  url: https://github.com/observeai
- type: Integrations
  url: https://www.observe.ai/integrations
- type: StatusPage
  url: https://status.observe.ai/
- type: Lifecycle
  url: lifecycle/observeai-lifecycle.yml
- type: TrustCenter
  url: security/observeai-trust-center.yml
- type: Compliance
  url: https://www.observe.ai/trust
- type: VulnerabilityDisclosure
  url: security/observeai-vulnerability-disclosure.yml
- type: Security
  url: https://www.observe.ai/contact-center-security
- type: DomainSecurity
  url: security/observeai-domain-security.yml
x-enrichment:
  date: '2026-07-20'
  status: enriched
  artifacts_added: 4
  pass: local-v1