Observe.AI · Schema

AGENT_PERFORMANCE_ASSIGNMENT_V1

JSON schema for Observe.ai bulk S3 export of agent performance assignment records. Each file is gzip-compressed JSON (AGENT_PERFORMANCE_ASSIGNMENT_V1_.json.gz). Each record is one JSON object.

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Properties

Name	Type	Description
id	stringnull	Unique identifier for this record.
assignment_configuration_id	stringnull	Identifier of the parent assignment configuration.
name	stringnull	Display name.
start_time	stringnull	UTC timestamp when the record/session started.
end_time	stringnull	UTC timestamp when the record/session ended.
team_id	stringnull	Identifier of the associated team.
meetings	arraynull	Interactions (meetings) included in this assignment.
agent_meeting_count_filters	arraynull	Filter criteria used to select agent interaction counts for the assignment. Filter rules applied when counting interactions for this assignment.
evaluator_meeting_count_filters	arraynull	Filter criteria used to select evaluator interaction counts for the assignment. Filter rules applied when counting interactions for this assignment.
created_by_user_id	stringnull	Identifier of the user who created the assignment.
assignment_progress	numbernull	Overall completion progress of the assignment (0-1 or %).
evaluator_progress	arraynumbernull	Per-evaluator completion progress for this assignment. Exported as 0.0 when no evaluators are assigned.
status	stringnull	Current status of the record.
evaluation_template_id	stringnull	Identifier of the evaluation template used for this assignment.
created_at	stringnull	UTC timestamp when the record was created.
modified_at	stringnull	UTC timestamp when the record was last modified.

View JSON Schema on GitHub

JSON Schema

{
"$schema": "https://json-schema.org/draft/2020-12/schema",
"title": "AGENT_PERFORMANCE_ASSIGNMENT_V1",
"description": "JSON schema for Observe.ai bulk S3 export of agent performance assignment records. Each file is gzip-compressed JSON (AGENT_PERFORMANCE_ASSIGNMENT_V1_<timestamp>.json.gz). Each record is one JSON object.",
"type": "object",
"properties": {
  "id": {
    "type": [
      "string",
      "null"
    ],
    "description": "Unique identifier for this record."
  },
  "assignment_configuration_id": {
    "type": [
      "string",
      "null"
    ],
    "description": "Identifier of the parent assignment configuration."
  },
  "name": {
    "type": [
      "string",
      "null"
    ],
    "description": "Display name."
  },
  "start_time": {
    "type": [
      "string",
      "null"
    ],
    "format": "date-time",
    "description": "UTC timestamp when the record/session started."
  },
  "end_time": {
    "type": [
      "string",
      "null"
    ],
    "format": "date-time",
    "description": "UTC timestamp when the record/session ended."
  },
  "team_id": {
    "type": [
      "string",
      "null"
    ],
    "description": "Identifier of the associated team."
  },
  "meetings": {
    "type": [
      "array",
      "null"
    ],
    "items": {
      "type": [
        "object",
        "null"
      ],
      "properties": {
        "meetingId": {
          "type": [
            "string",
            "null"
          ],
          "description": "Interaction (meeting) identifier."
        },
        "agentId": {
          "type": [
            "string",
            "null"
          ],
          "description": "Agent identifier for the interaction."
        },
        "evaluatorId": {
          "type": [
            "string",
            "null"
          ],
          "description": "Evaluator identifier assigned to the interaction."
        },
        "evaluationId": {
          "type": [
            "string",
            "null"
          ],
          "description": "Evaluation identifier once evaluated, else null."
        }
      },
      "description": "One interaction included in the assignment."
    },
    "description": "Interactions (meetings) included in this assignment."
  },
  "agent_meeting_count_filters": {
    "type": [
      "array",
      "null"
    ],
    "items": {
      "type": "object",
      "properties": {
        "_id": {
          "type": "string",
          "description": "User identifier associated with the meeting count entry."
        },
        "meetingCount": {
          "type": "integer",
          "description": "Number of meetings counted for the corresponding user identifier."
        }
      },
      "description": "Meeting count entry for one agent."
    },
    "description": "Filter criteria used to select agent interaction counts for the assignment. Filter rules applied when counting interactions for this assignment."
  },
  "evaluator_meeting_count_filters": {
    "type": [
      "array",
      "null"
    ],
    "items": {
      "type": "object",
      "properties": {
        "_id": {
          "type": "string",
          "description": "User identifier associated with the meeting count entry."
        },
        "meetingCount": {
          "type": "integer",
          "description": "Number of meetings counted for the corresponding user identifier."
        }
      },
      "description": "Meeting count entry for one evaluator."
    },
    "description": "Filter criteria used to select evaluator interaction counts for the assignment. Filter rules applied when counting interactions for this assignment."
  },
  "created_by_user_id": {
    "type": [
      "string",
      "null"
    ],
    "description": "Identifier of the user who created the assignment."
  },
  "assignment_progress": {
    "type": [
      "number",
      "null"
    ],
    "description": "Overall completion progress of the assignment (0-1 or %)."
  },
  "evaluator_progress": {
    "type": [
      "array",
      "number",
      "null"
    ],
    "items": {
      "type": [
        "object",
        "null"
      ],
      "properties": {
        "evaluatorId": {
          "type": [
            "string",
            "null"
          ],
          "description": "Evaluator identifier."
        },
        "progress": {
          "type": [
            "number",
            "null"
          ],
          "description": "Percentage of assigned meetings evaluated by this evaluator (0-100)."
        }
      },
      "description": "Completion progress for one evaluator."
    },
    "description": "Per-evaluator completion progress for this assignment. Exported as 0.0 when no evaluators are assigned."
  },
  "status": {
    "type": [
      "string",
      "null"
    ],
    "description": "Current status of the record."
  },
  "evaluation_template_id": {
    "type": [
      "string",
      "null"
    ],
    "description": "Identifier of the evaluation template used for this assignment."
  },
  "created_at": {
    "type": [
      "string",
      "null"
    ],
    "format": "date-time",
    "description": "UTC timestamp when the record was created."
  },
  "modified_at": {
    "type": [
      "string",
      "null"
    ],
    "format": "date-time",
    "description": "UTC timestamp when the record was last modified."
  }
}
}