SENTIMENT_METRIC_V1

{
"$schema": "https://json-schema.org/draft/2020-12/schema",
"title": "SENTIMENT_METRIC_V1",
"description": "JSON schema for Observe.ai bulk S3 export of sentiment metric records. Each file is gzip-compressed JSON (SENTIMENT_METRIC_V1_<timestamp>.json.gz). Each record is one JSON object.",
"type": "object",
"properties": {
  "interaction_id": {
    "type": [
      "string",
      "null"
    ],
    "description": "Observe.ai interaction identifier this record relates to."
  },
  "account_id": {
    "type": [
      "string",
      "null"
    ],
    "description": "Observe.ai account identifier."
  },
  "interaction_time": {
    "type": [
      "string",
      "null"
    ],
    "format": "date-time",
    "description": "UTC timestamp of the related interaction."
  },
  "metrics": {
    "type": [
      "object",
      "null"
    ],
    "properties": {
      "agent": {
        "type": [
          "object",
          "null"
        ],
        "properties": {
          "sentiment_score": {
            "type": [
              "number",
              "null"
            ],
            "description": "Overall agent sentiment score for the interaction."
          }
        },
        "description": "Agent-side sentiment metrics (dynamic keys) plus overall sentiment score."
      },
      "customer": {
        "type": [
          "object",
          "null"
        ],
        "properties": {
          "sentiment_score": {
            "type": [
              "number",
              "null"
            ],
            "description": "Overall customer sentiment score for the interaction."
          }
        },
        "description": "Customer-side sentiment metrics (dynamic keys) plus overall sentiment score."
      }
    },
    "description": "Sentiment metric values computed for the interaction."
  },
  "modified_at": {
    "type": [
      "string",
      "null"
    ],
    "format": "date-time",
    "description": "UTC timestamp when the record was last modified."
  }
}
}