CONTACT_REASON_V1

{
"$schema": "https://json-schema.org/draft/2020-12/schema",
"title": "CONTACT_REASON_V1",
"description": "JSON schema for Observe.ai bulk S3 export of contact reason records. Each file is gzip-compressed JSON (CONTACT_REASON_V1_<timestamp>.json.gz). Each record is one JSON object.",
"type": "object",
"properties": {
  "interaction_id": {
    "type": [
      "string",
      "null"
    ],
    "description": "Observe.ai interaction identifier this record relates to."
  },
  "account_id": {
    "type": [
      "string",
      "null"
    ],
    "description": "Observe.ai account identifier."
  },
  "interaction_time": {
    "type": [
      "string",
      "null"
    ],
    "format": "date-time",
    "description": "UTC timestamp of the related interaction."
  },
  "contact_reason_data": {
    "type": [
      "array",
      "null"
    ],
    "items": {
      "type": [
        "object",
        "null"
      ],
      "properties": {
        "enrichmentId": {
          "type": [
            "string",
            "null"
          ],
          "description": "Enrichment/model identifier."
        },
        "enrichmentName": {
          "type": [
            "string",
            "null"
          ],
          "description": "Enrichment/model display name."
        },
        "enrichmentType": {
          "type": [
            "string",
            "null"
          ],
          "enum": [
            "INTENT_BASED_HIERARCHICAL_DATA",
            "INTENT_BASED_CUSTOM_HIERARCHICAL_DATA",
            null
          ],
          "description": "Enrichment type."
        },
        "enrichmentValue": {
          "type": [
            "array",
            "null"
          ],
          "items": {
            "type": [
              "object",
              "null"
            ],
            "properties": {
              "L1, L2, ... Ln (dynamic keys)": {
                "type": [
                  "object",
                  "null"
                ],
                "properties": {
                  "driverId": {
                    "type": [
                      "string",
                      "null"
                    ],
                    "description": "Driver/insight identifier at this level."
                  },
                  "driverName": {
                    "type": [
                      "string",
                      "null"
                    ],
                    "description": "Driver/insight display name at this level."
                  },
                  "level": {
                    "type": [
                      "string",
                      "null"
                    ],
                    "description": "Level label, e.g. L1, L2."
                  }
                },
                "description": "Driver detected at this hierarchy level."
              }
            },
            "description": "One driver hierarchy path, keyed dynamically by level (L1, L2, ... Ln \u2014 number of levels varies by model depth). Each level key maps to a driver node."
          },
          "description": "One driver hierarchy path detected for this enrichment on the interaction."
        }
      },
      "description": "One AI enrichment (contact-reason model) result for the interaction."
    },
    "description": "AI-classified contact reason details for the interaction."
  }
}
}