Cognigy

Cognigy (now NiCE Cognigy, following NICE's 2024 acquisition) is an enterprise conversational and agentic AI platform for building, deploying, and operating AI Agents across voice, chat, and messaging channels. Cognigy.AI lets teams design conversational flows, connect large language models and knowledge bases, orchestrate omnichannel customer service automation, and augment human contact center agents with real-time Agent Copilot assistance. The platform exposes a comprehensive REST API (the Cognigy.AI API) for managing agents, snapshots, flows, endpoints, users, and organizations, an OData analytics endpoint, webhook and REST endpoints for real-time interactions, a Socket client for webchat, an embeddable Webchat widget, and a first-party command-line interface for managing local copies of virtual agent projects.

Cognigy publishes 1 API on the APIs.io network. Tagged areas include Company, Conversational AI, Agentic AI, Contact Center, and Customer Service Automation.

The Cognigy catalog on APIs.io includes 1 event-driven AsyncAPI specification.

Cognigy’s developer surface includes documentation, API reference, getting-started guide, support, engineering blog, signup flow, changelog, and 18 more developer resources.

🌐 Visit website 📡 Source on GitHub

47.5/100 developing ▬ flat Agent 20/100 agent aware saas Full breakdown ↓
scored 2026-08-30 · rubric v0.17.2

AccessSelf serve

1 APIs

Company Conversational AI Agentic AI Contact CenterCustomer Service AutomationChatbots Voice AI Virtual Agents Enterprise AI Omnichannel

Kin Score

Kin Score How this is scored →
scored 2026-08-30 · rubric v0.17.2

Composite quality — 47.5/100 · developing

Contract Quality 10.7 / 25

Developer Ergonomics 15.7 / 20

Access Clarity 7.9 / 20

Operational Transparency 3.4 / 13

Contract Governance 2.2 / 12

Discoverability 7.6 / 10

Agent readiness — 20/100 · agent aware

Machine-Readable Contract 18 / 18

Agentic Access Contract 0 / 10

Documented Reversibility 0 / 6

MCP Server 0 / 12

Machine-Readable Auth 10 / 10

Idempotency 0 / 9

Stable Error Semantics 0 / 8

Request/Response Examples 0 / 7

Rate-Limit Signaling 0 / 7

Typed Event Surface 6 / 6

Agent Skills 0 / 5

Well-Known Catalog 0 / 4

Consent & Bot Identity 0 / 3

A2A Agent Card 0 / 8

Dry-Run / Simulate Mode 0 / 4

Delegated User Identity 0 / 6

Protected Resource Metadata 0 / 5

Registration Without a Human 0 / 6

Agentic Commerce Surface 0 / 5

Improve this rating by publishing the missing artifacts — every area above can be raised, and the full rubric is at apis.io/rating/. This rating is computed from github.com/api-evangelist/cognigy: open an issue to ask a question, or submit a pull request to add artifacts. Want it done for you? Prioritized profiling — $2,500 →

APIs 1

Individual APIs this provider publishes, each with its own machine-readable definition.

Get Started 5

Portal, sign-up, and the first successful call

DeveloperPortal

DeveloperPortal

GettingStarted

GettingStarted

SignUp

SignUp

Login

Sandbox

Sandbox

Documentation 2

Reference material describing how the API behaves

Documentation

Documentation

APIReference

APIReference

Agent Surfaces 1

MCP servers, agent skills, and machine-readable catalogs

LLMsTxt

LLMsTxt

Design & Contract 3

Pagination, idempotency, versioning, errors, and events

Components

Components

Conventions

Conventions

Webhooks

Webhooks

Build 4

SDKs, sample code, and the tooling you integrate with

GitHubOrganization

Packages

SDKs

CLI

Access & Security 4

Authentication, authorization, and security posture

TrustCenter

DomainSecurity

Compliance

Authentication

Operate 3

Status, limits, changes, and where to get help

Support

Support

ChangeLog

ChangeLog

ChangeLog

ChangeLog

Commercial 1

Pricing, plans, and the legal terms of use

PrivacyPolicy

PrivacyPolicy

Company 2

The organization behind the API

Website

Website

Blog

Blog

Source (apis.yml)

aid: cognigy
name: Cognigy
description: Cognigy (now NiCE Cognigy, following NICE's 2024 acquisition) is an enterprise conversational and agentic AI
  platform for building, deploying, and operating AI Agents across voice, chat, and messaging channels. Cognigy.AI lets teams
  design conversational flows, connect large language models and knowledge bases, orchestrate omnichannel customer service
  automation, and augment human contact center agents with real-time Agent Copilot assistance. The platform exposes a comprehensive
  REST API (the Cognigy.AI API) for managing agents, snapshots, flows, endpoints, users, and organizations, an OData analytics
  endpoint, webhook and REST endpoints for real-time interactions, a Socket client for webchat, an embeddable Webchat widget,
  and a first-party command-line interface for managing local copies of virtual agent projects.
url: https://raw.githubusercontent.com/api-evangelist/cognigy/refs/heads/main/apis.yml
x-type: company
x-source: vc-portfolio
x-backed-by:
- insight-partners
x-tier: profiled
x-tier-reason: enriched-from-provider-surface
deliveryModel:
  model: saas
  open_source: false
  commercial: true
  callable_host: false
  label: Hosted service · you call their endpoint
  confidence: medium
  source:
  - pricing
  generated: '2026-08-28'
  method: derived
accessModel:
  pricing: unknown
  onboarding: self-serve
  trial: false
  try_now: false
  public: false
  label: Self-serve signup
  confidence: medium
  source:
  - authentication
  generated: '2026-07-22'
  method: derived
image: https://www.cognigy.com/favicon.ico
specificationVersion: '0.23'
created: '2026-07-17'
modified: '2026-07-18'
tags:
- Company
- Conversational AI
- Agentic AI
- Contact Center
- Customer Service Automation
- Chatbots
- Voice AI
- Virtual Agents
- Enterprise AI
- Omnichannel
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com
- FN: APIs.json
  email: info@apis.io
apis:
- name: Cognigy.AI API
  description: The Cognigy.AI REST API for managing AI Agents throughout their lifecycle — deployment and snapshots, flow
    configuration and interaction, endpoints, resource monitoring, administration and user management, API key and token creation,
    debugging and logs, and the simulator. Any action available in the Cognigy.AI frontend can be queried or triggered through
    this API. Authentication is via an API key passed as an X-API-Key header or an api_key query parameter.
  humanURL: https://docs.cognigy.com/api-reference/
  baseURL: https://api-app.cognigy.ai
  tags:
  - Conversational AI
  - Management API
  - AI Agents
  properties:
  - type: Documentation
    url: https://docs.cognigy.com/api-reference/
  - type: Authentication
    url: authentication/cognigy-authentication.yml
  - type: Webhooks
    url: asyncapi/cognigy-webhooks.yml
  - type: Conventions
    url: conventions/cognigy-conventions.yml
common:
- type: TrustCenter
  url: security/cognigy-trust-center.yml
- type: DomainSecurity
  url: security/cognigy-domain-security.yml
- type: Website
  url: https://www.cognigy.com/
- type: DeveloperPortal
  url: https://docs.cognigy.com/
- type: Documentation
  url: https://docs.cognigy.com/
- type: APIReference
  url: https://docs.cognigy.com/api-reference/
- type: GettingStarted
  url: https://docs.cognigy.com/ai/for-developers/developers/api-and-cli/
- type: Support
  url: https://support.cognigy.com/hc/en-us
- type: Blog
  url: https://www.cognigy.com/blog
- type: GitHubOrganization
  url: https://github.com/Cognigy
- type: SignUp
  url: https://www.cognigy.com/get-demo
- type: Login
  url: https://app.cognigy.ai/
- type: PrivacyPolicy
  url: https://www.cognigy.com/privacy-policy
- type: ChangeLog
  url: https://docs.cognigy.com/release-notes/
- type: Compliance
  url: https://trust.cognigy.com/
- type: Packages
  url: packages/cognigy-packages.yml
- type: SDKs
  url: packages/cognigy-packages.yml
- type: CLI
  url: cli/cognigy-cli.yml
- type: Components
  url: components/cognigy-components.yml
- type: Authentication
  url: authentication/cognigy-authentication.yml
- type: Conventions
  url: conventions/cognigy-conventions.yml
- type: Webhooks
  url: asyncapi/cognigy-webhooks.yml
- type: ChangeLog
  url: changelog/cognigy-changelog.yml
- type: LLMsTxt
  url: llms/cognigy-llms.txt
- type: Sandbox
  url: sandbox/cognigy-sandbox.yml
x-enrichment:
  date: '2026-07-19'
  status: backfilled
  pass: local-v1
  note: backfilled from .gitignore signal + verified work evidence

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Cognigy

Kin Score

APIs 1

Cognigy.AI API

Event Specifications 1

Cognigy Webhooks

Security Posture 3

Cognigy Authentication

Cognigy Domain Security

Cognigy Trust Center

Resources