Cognigy

aid: cognigy
name: Cognigy
description: Cognigy (now NiCE Cognigy, following NICE's 2024 acquisition) is an enterprise conversational and agentic AI
  platform for building, deploying, and operating AI Agents across voice, chat, and messaging channels. Cognigy.AI lets teams
  design conversational flows, connect large language models and knowledge bases, orchestrate omnichannel customer service
  automation, and augment human contact center agents with real-time Agent Copilot assistance. The platform exposes a comprehensive
  REST API (the Cognigy.AI API) for managing agents, snapshots, flows, endpoints, users, and organizations, an OData analytics
  endpoint, webhook and REST endpoints for real-time interactions, a Socket client for webchat, an embeddable Webchat widget,
  and a first-party command-line interface for managing local copies of virtual agent projects.
url: https://raw.githubusercontent.com/api-evangelist/cognigy/refs/heads/main/apis.yml
x-type: company
x-source: vc-portfolio
x-backed-by:
- insight-partners
x-tier: profiled
x-tier-reason: enriched-from-provider-surface
deliveryModel:
  model: saas
  open_source: false
  commercial: true
  callable_host: false
  label: Hosted service · you call their endpoint
  confidence: medium
  source:
  - pricing
  generated: '2026-08-28'
  method: derived
accessModel:
  pricing: unknown
  onboarding: unknown
  trial: false
  try_now: false
  public: false
  label: Unknown
  confidence: low
  source:
  - authentication
  - security
  - sandbox
  generated: '2026-09-03'
  method: derived
image: https://www.cognigy.com/favicon.ico
specificationVersion: '0.23'
created: '2026-07-17'
modified: '2026-07-18'
tags:
- Company
- Conversational AI
- Agentic AI
- Contact Center
- Customer Service Automation
- Chatbots
- Voice AI
- Virtual Agents
- Enterprise AI
- Omnichannel
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com
- FN: APIs.json
  email: info@apis.io
apis:
- name: Cognigy.AI API
  description: The Cognigy.AI REST API for managing AI Agents throughout their lifecycle — deployment and snapshots, flow
    configuration and interaction, endpoints, resource monitoring, administration and user management, API key and token creation,
    debugging and logs, and the simulator. Any action available in the Cognigy.AI frontend can be queried or triggered through
    this API. Authentication is via an API key passed as an X-API-Key header or an api_key query parameter.
  humanURL: https://docs.cognigy.com/api-reference/
  baseURL: https://api-app.cognigy.ai
  tags:
  - Conversational AI
  - Management API
  - AI Agents
  properties:
  - type: Documentation
    url: https://docs.cognigy.com/api-reference/
  - type: Authentication
    url: authentication/cognigy-authentication.yml
  - type: Webhooks
    url: asyncapi/cognigy-webhooks.yml
  - type: Conventions
    url: conventions/cognigy-conventions.yml
common:
- type: TrustCenter
  url: security/cognigy-trust-center.yml
- type: DomainSecurity
  url: security/cognigy-domain-security.yml
- type: Website
  url: https://www.cognigy.com/
- type: DeveloperPortal
  url: https://docs.cognigy.com/
- type: Documentation
  url: https://docs.cognigy.com/
- type: APIReference
  url: https://docs.cognigy.com/api-reference/
- type: GettingStarted
  url: https://docs.cognigy.com/ai/for-developers/developers/api-and-cli/
- type: Support
  url: https://support.cognigy.com/hc/en-us
- type: Blog
  url: https://www.cognigy.com/blog
- type: GitHubOrganization
  url: https://github.com/Cognigy
- type: SignUp
  url: https://www.cognigy.com/get-demo
- type: Login
  url: https://app.cognigy.ai/
- type: PrivacyPolicy
  url: https://www.cognigy.com/privacy-policy
- type: ChangeLog
  url: https://docs.cognigy.com/release-notes/
- type: Compliance
  url: https://trust.cognigy.com/
- type: Packages
  url: packages/cognigy-packages.yml
- type: SDKs
  url: packages/cognigy-packages.yml
- type: CLI
  url: cli/cognigy-cli.yml
- type: Components
  url: components/cognigy-components.yml
- type: Authentication
  url: authentication/cognigy-authentication.yml
- type: Conventions
  url: conventions/cognigy-conventions.yml
- type: Webhooks
  url: asyncapi/cognigy-webhooks.yml
- type: ChangeLog
  url: changelog/cognigy-changelog.yml
- type: LLMsTxt
  url: llms/cognigy-llms.txt
- type: Sandbox
  url: sandbox/cognigy-sandbox.yml
x-enrichment:
  date: '2026-07-19'
  status: backfilled
  pass: local-v1
  note: backfilled from .gitignore signal + verified work evidence