NewVoiceMedia

NewVoiceMedia is a cloud contact-center (CCaaS) platform founded in the UK and acquired by Vonage in 2018, now delivered as Vonage Contact Center (VCC). Its developer program, still published under the newvoicemedia.com domain and the VCC documentation, exposes a suite of REST APIs for managing customer interactions, agent presence and availability, conversation analytics, call and interaction content (recordings and transcripts), insights and reporting stats, PCI-compliant payments, media channels, user administration, and event webhooks. All APIs authenticate with OAuth 2.0 client-credentials, returning a short-lived Bearer token, and are served from regional API gateways at https://{region}.api.cc.vonage.com.

NewVoiceMedia publishes 1 API on the APIs.io network. Tagged areas include Company, Cloud, Contact Center, CCaaS, and Communications.

The NewVoiceMedia catalog on APIs.io includes 1 event-driven AsyncAPI specification.

NewVoiceMedia’s developer surface includes documentation, getting-started guide, authentication, and 9 more developer resources.

🌐 Visit website 📡 Source on GitHub

24.6/100 emerging ▬ flat Agent 15/100 agent aware Full breakdown ↓
scored 2026-07-27 · rubric v0.5

AccessSelf serve

1 APIs

CompanyCloudContact CenterCCaaSCommunicationsCustomer ExperienceTelephonyAnalytics

Kin Score

Kin Score How this is scored →
scored 2026-07-27 · rubric v0.5

Composite quality — 24.6/100 · emerging

Contract Quality 5.7 / 25

Developer Ergonomics 8.7 / 20

Commercial Clarity 0.0 / 20

Operational Transparency 1.0 / 13

Governance 0.0 / 12

Discoverability 9.3 / 10

Agent readiness — 15/100 · agent aware

Machine-Readable Contract 0 / 18

Agentic Access Contract 0 / 15

MCP Server 0 / 12

Machine-Readable Auth 10 / 10

Idempotency 0 / 9

Stable Error Semantics 0 / 8

Request/Response Examples 0 / 7

Rate-Limit Signaling 0 / 7

Typed Event Surface 6 / 6

Agent Skills 0 / 5

Well-Known Catalog 0 / 4

Consent & Bot Identity 0 / 3

Improve this rating by publishing the missing artifacts — every area above can be raised, and the full rubric is at apis.io/rating/. This rating is computed from github.com/api-evangelist/newvoicemedia: open an issue to ask a question, or submit a pull request to add artifacts. Want it done for you? Prioritized profiling — $2,500 →

APIs 1

Individual APIs this provider publishes, each with its own machine-readable definition.

Scopes 1

OAuth scopes governing access to this provider's APIs.

Newvoicemedia Scopes

10 scopes · clientCredentials

10 scopes

SCOPES

Resources

Get Started 2

Portal, sign-up, and the first successful call

DeveloperPortal

DeveloperPortal

GettingStarted

GettingStarted

Documentation 1

Reference material describing how the API behaves

Documentation

Documentation

Agent Surfaces 1

MCP servers, agent skills, and machine-readable catalogs

LLMsTxt

LLMsTxt

Design & Contract 2

Pagination, idempotency, versioning, errors, and events

Conventions

Conventions

Webhooks

Webhooks

Build 1

SDKs, sample code, and the tooling you integrate with

Postman

Postman

Access & Security 3

Authentication, authorization, and security posture

Authentication

Authentication

OAuthScopes

OAuthScopes

DomainSecurity

DomainSecurity

Operate 1

Status, limits, changes, and where to get help

Contact

Contact

Company 1

The organization behind the API

Website

Website

Source (apis.yml)

aid: newvoicemedia
accessModel:
  pricing: unknown
  onboarding: self-serve
  trial: false
  try_now: false
  public: false
  label: Self-serve signup
  confidence: medium
  source:
  - authentication
  generated: '2026-07-22'
  method: derived
image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/icons/newvoicemedia.png
name: NewVoiceMedia
description: NewVoiceMedia is a cloud contact-center (CCaaS) platform founded in the UK and acquired by Vonage in 2018, now
  delivered as Vonage Contact Center (VCC). Its developer program, still published under the newvoicemedia.com domain and
  the VCC documentation, exposes a suite of REST APIs for managing customer interactions, agent presence and availability,
  conversation analytics, call and interaction content (recordings and transcripts), insights and reporting stats, PCI-compliant
  payments, media channels, user administration, and event webhooks. All APIs authenticate with OAuth 2.0 client-credentials,
  returning a short-lived Bearer token, and are served from regional API gateways at https://{region}.api.cc.vonage.com.
url: https://raw.githubusercontent.com/api-evangelist/newvoicemedia/refs/heads/main/apis.yml
x-type: company
x-source: vc-portfolio
x-backed-by:
- bessemer-venture-partners
x-tier: stub
x-tier-reason: portfolio-lead
specificationVersion: '0.20'
created: '2026-07-17'
modified: '2026-07-25'
tags:
- Company
- Cloud
- Contact Center
- CCaaS
- Communications
- Customer Experience
- Telephony
- Analytics
apis:
- name: Vonage Contact Center Webhooks API
  description: Subscribe to VCC event notifications delivered over HTTPS and signed with a Vonage-Signature header.
  humanURL: https://docs-vcc.atlassian.net/wiki/spaces/VCCA/pages/3914399745/Webhooks+API
  baseURL: https://emea.api.cc.vonage.com
  properties:
  - type: Webhooks
    url: asyncapi/newvoicemedia-webhooks.yml
  - type: Documentation
    url: https://docs-vcc.atlassian.net/wiki/spaces/VCCA/pages/3914399745/Webhooks+API
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com
- FN: APIs.json
  email: info@apis.io
common:
- type: Website
  url: https://www.newvoicemedia.com/en-us
- type: DeveloperPortal
  url: https://docs-vcc.atlassian.net/wiki/spaces/VCCA
- type: Documentation
  url: https://docs-vcc.atlassian.net/wiki/spaces/VCCA/overview
- type: GettingStarted
  url: https://docs-vcc.atlassian.net/wiki/spaces/VCCA/pages/3599630337/Trying+out+Vonage+Contact+Center+APIs
- type: Authentication
  url: authentication/newvoicemedia-authentication.yml
- type: OAuthScopes
  url: scopes/newvoicemedia-scopes.yml
- type: Conventions
  url: conventions/newvoicemedia-conventions.yml
- type: Webhooks
  url: asyncapi/newvoicemedia-webhooks.yml
- type: DomainSecurity
  url: security/newvoicemedia-domain-security.yml
- type: LLMsTxt
  url: llms/newvoicemedia-llms.txt
- type: Postman
  url: https://www.postman.com/vonage/vonage-contact-centre-apis
- type: Contact
  url: https://docs-vcc.atlassian.net/wiki/spaces/VCCA/pages/3568074802
x-enrichment:
  date: '2026-07-20'
  status: enriched
  artifacts_added: 6
  pass: local-v1