NewVoiceMedia · OAuth Scopes

NewVoiceMedia OAuth Scopes

OAuth 2.0 searched

NewVoiceMedia publishes 10 OAuth 2.0 scopes via the clientCredentials flow. Scopes are the fine-grained permissions an application requests at authorization time to act against the NewVoiceMedia API on a user’s behalf.

Tokens are issued from https://{region}.cc.vonage.com/Auth/connect/token.

This index is generated from the provider’s OpenAPI security definitions (and, where available, its documented scope reference) and refreshes on every APIs.io network build. Browse every provider’s scopes at scopes.apis.io.

CompanyCloudContact CenterCCaaSCommunicationsCustomer ExperienceTelephonyAnalytics

Scopes: 10 Flows: clientCredentials Method: searched

OAuth endpoints

Token URL
https://{region}.cc.vonage.com/Auth/connect/token

Flows
clientCredentials

Scopes (10)

Scope	Description	Flows
agents-availability:read	Read access to the Agent Availability API (query agents by skills and presence).	clientCredentials
users:read	Read VCC user details, settings, and presences (User Admin / Agents API).	clientCredentials
users:write	Update VCC user details, settings, and presences.	clientCredentials
interactions:write	Create and update active interactions (Interactions / Interaction Control API).	clientCredentials
interaction-content:read	Read and download interaction content (recordings, transcripts) and schedule exports.	clientCredentials
interaction-content:delete	Delete interaction content such as recordings and transcripts.	clientCredentials
stats	Access the Insights Stats API for VCC activity metrics.	clientCredentials
globalpci	Access the Payment API for PCI-compliant secure payment sessions.	clientCredentials
admin:read	Read VCC administration settings.	clientCredentials
admin:write	Update VCC administration settings.	clientCredentials

📄 Provider scope reference: https://docs-vcc.atlassian.net/wiki/spaces/VCCA

Source

OAuth Scopes

generated: '2026-07-20'
method: searched
source: https://docs-vcc.atlassian.net/wiki/spaces/VCCA/pages/3567190030/How+to+authenticate+with+a+Vonage+Contact+Center+(VCC)+API
docs: https://docs-vcc.atlassian.net/wiki/spaces/VCCA
notes: >-
  VCC OAuth 2.0 scopes follow an object:action convention and are requested at
  token time via the client-credentials flow. This list is captured verbatim
  from the VCC authentication documentation; individual API reference pages may
  document additional per-endpoint scopes.
schemes:
  - name: OAuth2ClientCredentials
    flows:
      - flow: clientCredentials
        tokenUrl: https://{region}.cc.vonage.com/Auth/connect/token
scopes:
  - scope: agents-availability:read
    description: Read access to the Agent Availability API (query agents by skills and presence).
    flows: [clientCredentials]
  - scope: users:read
    description: Read VCC user details, settings, and presences (User Admin / Agents API).
    flows: [clientCredentials]
  - scope: users:write
    description: Update VCC user details, settings, and presences.
    flows: [clientCredentials]
  - scope: interactions:write
    description: Create and update active interactions (Interactions / Interaction Control API).
    flows: [clientCredentials]
  - scope: interaction-content:read
    description: Read and download interaction content (recordings, transcripts) and schedule exports.
    flows: [clientCredentials]
  - scope: interaction-content:delete
    description: Delete interaction content such as recordings and transcripts.
    flows: [clientCredentials]
  - scope: stats
    description: Access the Insights Stats API for VCC activity metrics.
    flows: [clientCredentials]
  - scope: globalpci
    description: Access the Payment API for PCI-compliant secure payment sessions.
    flows: [clientCredentials]
  - scope: admin:read
    description: Read VCC administration settings.
    flows: [clientCredentials]
  - scope: admin:write
    description: Update VCC administration settings.
    flows: [clientCredentials]