Hatch

Hatch is an AI-powered customer communication platform for service businesses, unifying voice, SMS, and email into a single system with custom AI agents (AI CSRs) that text and call leads and customers to qualify them, book appointments, and drive bottom-line growth without adding headcount. Products include Voice AI, Messaging AI, Journey Builder for multi-channel campaigns, a Knowledge Engine, and a Command Center for performance tracking. For developers, Hatch exposes a public REST API (bearer-token auth) whose primary operation upserts contacts into campaigns, a Bulk Export API for BI/analytics, and an outbound webhook surface (11 event types, EdDSA-signed) for pushing events to downstream systems and Zapier. Backed by Bessemer Venture Partners and True Ventures. Added to the API Evangelist network and enriched from the provider's own public developer surface.

Hatch publishes 1 API on the APIs.io network: contacts API. Tagged areas include Company, Vertical Software, Customer Communication, Conversational AI, and SMS.

The Hatch catalog on APIs.io includes 1 event-driven AsyncAPI specification.

Hatch’s developer surface includes documentation, API reference, getting-started guide, support, engineering blog, pricing, signup flow, and 21 more developer resources.

🌐 Visit website 📡 Source on GitHub

48.1/100 developing ▬ flat Agent 29/100 agent ready saas Full breakdown ↓
scored 2026-08-30 · rubric v0.17.2

AccessSelf serve

1 APIs 1 MCP Servers

Company Vertical Software Customer Communication Conversational AI SMS Voice Email Marketing Home Services Contact Center

What this lets a business do 1

Business capabilities this provider's published APIs can perform, derived from its own contracts. Browse all capabilities →

Customer Relationship Management

BC-420

contacts

POST /v1/contacts

Kin Score

Kin Score How this is scored →
scored 2026-08-30 · rubric v0.17.2

Composite quality — 48.1/100 · developing

Contract Quality 13.0 / 21

Developer Ergonomics 10.0 / 17

Access Clarity 5.4 / 17

Operational Transparency 4.9 / 11

Contract Governance 0.5 / 10

Discoverability 6.5 / 9

Regulatory Posture 5.2 / 15

Agent readiness — 29/100 · agent ready

Machine-Readable Contract 18 / 18

Agentic Access Contract 0 / 10

Documented Reversibility 0 / 6

MCP Server 0 / 12

Machine-Readable Auth 10 / 10

Idempotency 0 / 9

Stable Error Semantics 8 / 8

Request/Response Examples 0 / 7

Rate-Limit Signaling 7 / 7

Typed Event Surface 6 / 6

Agent Skills 5 / 5

Well-Known Catalog 0 / 4

Consent & Bot Identity 0 / 3

A2A Agent Card 0 / 8

Dry-Run / Simulate Mode 0 / 4

Delegated User Identity 0 / 6

Protected Resource Metadata 0 / 5

Registration Without a Human 0 / 6

Agentic Commerce Surface 0 / 5

Regulatory Posture applies to this provider. Its tags matched the Telecommunications regime, so Regulatory Posture carries 15 points of the composite. If this regime is wrong for your business, say so on your provider repo — the applicability map is public and we will correct it.

The six quality facets above are damped to 85 points between them, because the conditional facet above carries the other 15. That is why each facet's contribution is shown against a damped maximum: raising a quality facet moves the composite by 85% of its nominal weight, not 100%. The full arithmetic is at apis.io/rating/.

Improve this rating by publishing the missing artifacts — every area above can be raised, and the full rubric is at apis.io/rating/. This rating is computed from github.com/api-evangelist/hatch: open an issue to ask a question, or submit a pull request to add artifacts. Want it done for you? Prioritized profiling — $2,500 →

APIs 1

Individual APIs this provider publishes, each with its own machine-readable definition.

MCP Servers 1

Model Context Protocol servers that expose these APIs to AI agents.

Hatch MCP Server

MCP SERVER

Rate Limits 1

Documented rate limits and quota policies.

Get Started 4

Portal, sign-up, and the first successful call

DeveloperPortal

DeveloperPortal

GettingStarted

GettingStarted

SignUp

SignUp

Login

Documentation 3

Reference material describing how the API behaves

Documentation

Documentation

APIReference

APIReference

OpenAPI

OpenAPI

Agent Surfaces 3

MCP servers, agent skills, and machine-readable catalogs

MCPServer

MCPServer

AgentSkill

AgentSkill

LLMsTxt

LLMsTxt

Design & Contract 6

Pagination, idempotency, versioning, errors, and events

ErrorCatalog

Conventions

Lifecycle

Webhooks

Conformance

DataModel

Access & Security 2

Authentication, authorization, and security posture

Authentication

Authentication

DomainSecurity

DomainSecurity

Operate 3

Status, limits, changes, and where to get help

Support

Support

StatusPage

StatusPage

RateLimits

RateLimits

Commercial 3

Pricing, plans, and the legal terms of use

Pricing

Pricing

TermsOfService

TermsOfService

PrivacyPolicy

PrivacyPolicy

Company 2

The organization behind the API

Website

Website

Blog

Blog

Other 2

Properties that don't map to a standard resource type

CapabilityMap

CapabilityMap

Overlay

Overlay

Source (apis.yml)

aid: hatch
name: Hatch
description: Hatch is an AI-powered customer communication platform for service businesses, unifying voice, SMS, and email
  into a single system with custom AI agents (AI CSRs) that text and call leads and customers to qualify them, book appointments,
  and drive bottom-line growth without adding headcount. Products include Voice AI, Messaging AI, Journey Builder for multi-channel
  campaigns, a Knowledge Engine, and a Command Center for performance tracking. For developers, Hatch exposes a public REST
  API (bearer-token auth) whose primary operation upserts contacts into campaigns, a Bulk Export API for BI/analytics, and
  an outbound webhook surface (11 event types, EdDSA-signed) for pushing events to downstream systems and Zapier. Backed by
  Bessemer Venture Partners and True Ventures. Added to the API Evangelist network and enriched from the provider's own public
  developer surface.
url: https://raw.githubusercontent.com/api-evangelist/hatch/refs/heads/main/apis.yml
deliveryModel:
  model: saas
  open_source: false
  commercial: true
  callable_host: true
  label: Hosted service · you call their endpoint
  confidence: high
  source:
  - openapi
  - pricing
  generated: '2026-08-28'
  method: derived
accessModel:
  pricing: unknown
  onboarding: self-serve
  trial: false
  try_now: false
  public: false
  label: Self-serve signup
  confidence: medium
  source:
  - authentication
  generated: '2026-07-22'
  method: derived
image: https://cdn.prod.website-files.com/6979136a27d403634304b470/69c2be9beb7874c215169569_hatch-homepage-og-image.png
x-type: company
x-source: vc-portfolio
x-backed-by:
- bessemer-venture-partners
- true-ventures
x-tier: stub
x-tier-reason: portfolio-lead
specificationVersion: '0.23'
created: '2026-07-17'
modified: '2026-07-19'
tags:
- Company
- Vertical Software
- Customer Communication
- Conversational AI
- SMS
- Voice
- Email
- Marketing
- Home Services
- Contact Center
apis:
- aid: hatch:hatch-contacts-api
  name: Hatch contacts API
  description: The contacts API from Hatch — 1 operation(s) for contacts.
  humanURL: https://docs.usehatchapp.com/integrations/hatch-api/hatch-api-reference
  baseURL: https://api.usehatchapp.com
  tags:
  - Contacts
  tags_raw:
  - contacts
  properties:
  - type: OpenAPI
    url: openapi/hatch-contacts-api-openapi.yml
  - type: APIReference
    url: https://docs.usehatchapp.com/integrations/hatch-api/hatch-api-reference
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com
- FN: APIs.json
  email: info@apis.io
common:
- type: CapabilityMap
  url: capabilities/hatch-capability-edges.yml
  name: Hatch Business Capability Map
- type: MCPServer
  url: mcp/hatch-mcp.yml
- type: Website
  url: https://www.usehatchapp.com/
- type: DeveloperPortal
  url: https://docs.usehatchapp.com/
- type: Documentation
  url: https://docs.usehatchapp.com/
- type: APIReference
  url: https://docs.usehatchapp.com/integrations/hatch-api/hatch-api-reference
- type: GettingStarted
  url: https://docs.usehatchapp.com/getting-started/intro-to-hatch/what-is-hatch
- type: Support
  url: https://docs.usehatchapp.com/
- type: Blog
  url: https://www.usehatchapp.com/blog
- type: Pricing
  url: https://www.usehatchapp.com/pricing
- type: SignUp
  url: https://app.usehatchapp.com/
- type: Login
  url: https://app.usehatchapp.com/
- type: TermsOfService
  url: https://www.usehatchapp.com/legal/terms
- type: PrivacyPolicy
  url: https://www.usehatchapp.com/legal/privacy
- type: StatusPage
  url: https://status.usehatchapp.com
- type: OpenAPI
  url: openapi/_original/hatch-openapi-original.json
- type: Authentication
  url: authentication/hatch-authentication.yml
- type: ErrorCatalog
  url: errors/hatch-problem-types.yml
- type: Overlay
  url: overlays/hatch-openapi-overlay.yaml
- type: Conventions
  url: conventions/hatch-conventions.yml
- type: Lifecycle
  url: lifecycle/hatch-lifecycle.yml
- type: RateLimits
  url: rate-limits/hatch-rate-limits.yml
- type: Webhooks
  url: asyncapi/hatch-webhooks.yml
- type: Conformance
  url: conformance/hatch-conformance.yml
- type: DataModel
  url: data-model/hatch-data-model.yml
- type: DomainSecurity
  url: security/hatch-domain-security.yml
- type: AgentSkill
  url: skills/_index.yml
- type: LLMsTxt
  url: llms/hatch-llms.txt
x-enrichment:
  date: '2026-07-19'
  status: backfilled
  pass: local-v1
  note: backfilled from .gitignore signal + verified work evidence

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Hatch

What this lets a business do 1

Kin Score

APIs 1

Hatch contacts API

Open Collections 2

API Collection