Hatch

Hatch is an AI-powered customer communication platform for service businesses, unifying voice, SMS, and email into a single system with custom AI agents (AI CSRs) that text and call leads and customers to qualify them, book appointments, and drive bottom-line growth without adding headcount. Products include Voice AI, Messaging AI, Journey Builder for multi-channel campaigns, a Knowledge Engine, and a Command Center for performance tracking. For developers, Hatch exposes a public REST API (bearer-token auth) whose primary operation upserts contacts into campaigns, a Bulk Export API for BI/analytics, and an outbound webhook surface (11 event types, EdDSA-signed) for pushing events to downstream systems and Zapier. Backed by Bessemer Venture Partners and True Ventures. Added to the API Evangelist network and enriched from the provider's own public developer surface.

Hatch publishes 1 API contract indexed on the APIs.io network: Contacts API. Tagged areas include Company, Vertical Software, Customer Communication, Conversational AI, and SMS.

The Hatch catalog on APIs.io includes 1 event-driven AsyncAPI specification.

Hatch’s developer surface includes documentation, API reference, getting-started guide, support, engineering blog, pricing, signup flow, and 22 more developer resources.

🌐 Visit website 📡 Profile data on GitHub

53.9/100 developing ▬ flat Agent 28/100 agent aware Front door AI 6/6 dominant saas Full breakdown ↓
scored 2026-10-31 · rubric v0.25.0 · Show this score on your site →

1 published contract 1 Agent Skills

Company Vertical Software Customer Communication Conversational AI SMS Voice Email Marketing Home Services Contact Center

What this lets a business do 1

Business capabilities this provider's published APIs can perform, derived from its own contracts. Browse all capabilities →

Customer Relationship Management

BC-420

Contactscontacts

POST /v1/contacts

Kin Score

Kin Score How this is scored →
scored 2026-10-31 · rubric v0.25.0

Composite quality — 53.9/100 · developing

Contract Quality 11.7 / 21

Developer Ergonomics 10.0 / 17

Access Clarity 13.0 / 17

Operational Transparency 4.9 / 11

Contract Governance 0.5 / 10

Discoverability 5.6 / 9

Regulatory Posture 3.1 / 15

Agent readiness — 28/100 · agent aware

Machine-Readable Contract 18 / 18

Agentic Access Contract 0 / 10

Documented Reversibility 0 / 6

MCP Server 0 / 12

Machine-Readable Auth 10 / 10

Idempotency 0 / 9

Stable Error Semantics 8 / 8

Request/Response Examples 0 / 7

Rate-Limit Signaling 7 / 7

Typed Event Surface 6 / 6

Agent Skills 5 / 5

Well-Known Catalog 0 / 4

Consent & Bot Identity 0 / 3

A2A Agent Card 0 / 8

Dry-Run / Simulate Mode 0 / 4

Delegated User Identity 0 / 6

Protected Resource Metadata 0 / 5

Registration Without a Human 0 / 6

Agentic Commerce Well-Known Document 0 / 5

Pagination 5 / 5

Distinct Operations 0 / 3

Regulatory Posture applies to this provider. Its tags matched the Telecommunications regime, so Regulatory Posture carries 15 points of the composite. If this regime is wrong for your business, say so on your provider repo — the applicability map is public and we will correct it.

Create-or-Update Ergonomics could not be measured. We hold no machine-readable contract for this provider to read, so there is nothing to measure a write surface against. Excluded rather than scored zero: never-measured and measured-empty are different facts. Publishing an OpenAPI is what makes this facet — and several others — scorable at all.

The six quality facets above are damped to 85 points between them, because the conditional facet above carries the other 15. That is why each facet's contribution is shown against a damped maximum: raising a quality facet moves the composite by 85% of its nominal weight, not 100%. The full arithmetic is at apis.io/rating/.

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Agent readiness — checks not met, largest first (exact, from this profile):

MCP Server +12 pts — deployment.mode + probe verdict on the mcp/ manifest, not the pointer; an unprobed slug falls back to authorship
Agentic Access Contract +10 pts — agentic_access artifact present (x-agentic-access), graded by author
Idempotency +9 pts — OpenAPI mutating operations declare an idempotency key — a header, a request-body property, or a named de-duplication token whose own description says so (verified); else common[].type matches /idempoten/i (documented)
A2A Agent Card +8 pts — a2a/-a2a.yml manifest, graded on conformance.grade against A2A 1.0.0
Request/Response Examples +7 pts — share of operations carrying request/response examples; else an Examples / Code Samples link
Delegated User Identity +6 pts — a served discovery document listing authorization_code in grant_types_supported (served), else an oauth2 authorizationCode flow or openIdConnect declared in an OpenAPI (documented)

8 more unmet checks in the Agent Readiness table above.

Kin Score — facets with the most composite points still available (weight × headroom):

Contract Governance scores 4.5 — up to +11.5 composite points
Contract Quality scores 55.2 — up to +11.2 composite points
Developer Ergonomics scores 58.9 — up to +8.2 composite points

Each check links to what satisfies it. Publish the artifact, or tell us where it already lives, and the score moves on the next scoring run.

Improve this rating by publishing the missing artifacts — every area above can be raised, and the full rubric is at apis.io/rating/. Every facet and dimension name above is a link: it opens that measurement's own page — what it means, the exact checks that feed it, how the whole catalog distributes on it, and the providers at the top of it. This rating is computed from the provider profile at artifacts.apis.io/hatch/apis.yml: open an issue on github.com/api-evangelist/hatch to ask a question or point us at an artifact you publish. Submit an artifact on GitHub — free → Manage your own listing — the Influence plan, $499/mo →

Markets this provider is in provisional

The Kin Score Market layer reads a provider inside its market: its position, and how deep its integrations go. Depth is only comparable within a position. Provisional and unweighted: not part of the Kin Score or agent readiness.

Market	Position	Depth	Registered MCP server	Declares compatibility
Field Service, Home Services and Trades	builds-on	10.1	-	-

Registered MCP server and declares compatibility are report only — not weighted. Undeclared means we found nothing we can read, so there is no number: we never infer integrations.

APIs 1

Individual APIs this provider publishes, each with its own machine-readable definition.

Hatch Contacts API

The contacts API from Hatch — 1 operation(s) for contacts.

Open Collections 1

Open, tool-agnostic API collections (OpenAPI-derived and Bruno).

Hatch contacts API

OPEN COLLECTION

Agent Skills 1

Packaged agent skills for driving this provider's APIs from an AI assistant.

Upsert a contact into Hatch

AGENT SKILL

Pricing Plans 1

Published pricing tiers and plan structures.

Hatch Plans Pricing

3 plans

PLANS

Rate Limits 1

Documented rate limits and quota policies.

Hatch Rate Limits

1 limits

RATE LIMITS

FinOps 1

Cost, billing, and metering signals for API financial operations.

Hatch Finops

FINOPS

Event Specifications 1

AsyncAPI definitions for this provider's event-driven and streaming APIs.

Hatch Webhooks

ASYNCAPI

OpenAPI Overlays 1

Overlays applied on top of this provider's contracts. Each card says who wrote it: a document the provider publishes, or one API Evangelist derived or generated.

Hatch Openapi Overlay

4 actions · documentation · hatch-openapi-original.json

DERIVED

Security Posture 2

Authentication, domain security, vulnerability disclosure, and trust-center signals.

Hatch Authentication

http · 1 scheme

SECURITY

Hatch Domain Security

TLSv1.3 · HSTS · DMARC

SECURITY

Resources

Get Started 4

Portal, sign-up, and the first successful call

DeveloperPortal

DeveloperPortal

GettingStarted

GettingStarted

SignUp

SignUp

Login

Documentation 3

Reference material describing how the API behaves

Documentation

Documentation

APIReference

APIReference

OpenAPI

OpenAPI

Agent Surfaces 3

MCP servers, agent skills, and machine-readable catalogs

X-MCPServerCandidate

X-MCPServerCandidate

AgentSkill

AgentSkill

LLMsTxt

LLMsTxt

Design & Contract 6

Pagination, idempotency, versioning, errors, and events

ErrorCatalog

Conventions

Lifecycle

Webhooks

Conformance

DataModel

Access & Security 2

Authentication, authorization, and security posture

Authentication

Authentication

DomainSecurity

DomainSecurity

Operate 3

Status, limits, changes, and where to get help

Support

Support

StatusPage

StatusPage

RateLimits

RateLimits

Commercial 4

Pricing, plans, and the legal terms of use

Plans

Pricing

TermsOfService

PrivacyPolicy

Company 2

The organization behind the API

Website

Website

Blog

Blog

Other 2

Properties that don't map to a standard resource type

CapabilityMap

CapabilityMap

Overlay

Overlay

Source (apis.yml)

aid: hatch
name: Hatch
description: Hatch is an AI-powered customer communication platform for service businesses, unifying voice, SMS, and email
  into a single system with custom AI agents (AI CSRs) that text and call leads and customers to qualify them, book appointments,
  and drive bottom-line growth without adding headcount. Products include Voice AI, Messaging AI, Journey Builder for multi-channel
  campaigns, a Knowledge Engine, and a Command Center for performance tracking. For developers, Hatch exposes a public REST
  API (bearer-token auth) whose primary operation upserts contacts into campaigns, a Bulk Export API for BI/analytics, and
  an outbound webhook surface (11 event types, EdDSA-signed) for pushing events to downstream systems and Zapier. Backed by
  Bessemer Venture Partners and True Ventures. Added to the API Evangelist network and enriched from the provider's own public
  developer surface.
url: https://raw.githubusercontent.com/api-evangelist/hatch/refs/heads/main/apis.yml
deliveryModel:
  model: saas
  open_source: false
  commercial: true
  callable_host: true
  label: Hosted service · you call their endpoint
  confidence: high
  source:
  - openapi
  - pricing
  generated: '2026-08-28'
  method: derived
accessModel:
  pricing: unknown
  onboarding: unknown
  trial: false
  try_now: false
  public: false
  label: Unknown
  confidence: low
  source:
  - authentication
  - rate-limits
  - security
  generated: '2026-09-03'
  method: derived
image: https://cdn.prod.website-files.com/6979136a27d403634304b470/69c2be9beb7874c215169569_hatch-homepage-og-image.png
x-type: company
x-source: vc-portfolio
x-backed-by:
- bessemer-venture-partners
- true-ventures
x-tier: stub
x-tier-reason: portfolio-lead
specificationVersion: '0.23'
created: '2026-07-17'
modified: '2026-07-19'
x-docs-platform: mintlify
x-docs-platform-confidence: medium
x-docs-platform-checked: 2026-10-03
x-docs-hosting: vercel
tags:
- Company
- Vertical Software
- Customer Communication
- Conversational AI
- SMS
- Voice
- Email
- Marketing
- Home Services
- Contact Center
apis:
- aid: hatch:hatch-contacts-api
  name: Hatch Contacts API
  description: The contacts API from Hatch — 1 operation(s) for contacts.
  humanURL: https://docs.usehatchapp.com/integrations/hatch-api/hatch-api-reference
  baseURL: https://api.usehatchapp.com
  tags:
  - Contacts
  tags_raw:
  - contacts
  properties:
  - type: OpenAPI
    url: openapi/hatch-contacts-api-openapi.yml
  - type: APIReference
    url: https://docs.usehatchapp.com/integrations/hatch-api/hatch-api-reference
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com
- FN: APIs.json
  email: info@apis.io
common:
- type: Plans
  url: plans/hatch-plans-pricing.yml
- type: CapabilityMap
  url: capabilities/hatch-capability-edges.yml
  name: Hatch Business Capability Map
- type: X-MCPServerCandidate
  url: mcp/hatch-mcp.yml
  note: 'Renamed from MCPServer 2026-09-03 (roadmap#247): the manifest self-describes as status: candidate — a tool list derived
    from the published API contracts, not an existing server. The scorer already read the manifest and reported mcp_server
    correctly; the MCPServer type was crediting the artifact-type surfaces with a server that does not exist.'
- type: Website
  url: https://www.usehatchapp.com/
- type: DeveloperPortal
  url: https://docs.usehatchapp.com/
- type: Documentation
  url: https://docs.usehatchapp.com/
- type: APIReference
  url: https://docs.usehatchapp.com/integrations/hatch-api/hatch-api-reference
- type: GettingStarted
  url: https://docs.usehatchapp.com/getting-started/intro-to-hatch/what-is-hatch
- type: Support
  url: https://docs.usehatchapp.com/
- type: Blog
  url: https://www.usehatchapp.com/blog
- type: Pricing
  url: https://www.usehatchapp.com/pricing
- type: SignUp
  url: https://app.usehatchapp.com/
- type: Login
  url: https://app.usehatchapp.com/
- type: TermsOfService
  url: https://www.usehatchapp.com/legal/terms
- type: PrivacyPolicy
  url: https://www.usehatchapp.com/legal/privacy
- type: StatusPage
  url: https://status.usehatchapp.com
- type: OpenAPI
  url: openapi/_original/hatch-openapi-original.json
- type: Authentication
  url: authentication/hatch-authentication.yml
- type: ErrorCatalog
  url: errors/hatch-problem-types.yml
- type: Overlay
  url: overlays/hatch-openapi-overlay.yaml
- type: Conventions
  url: conventions/hatch-conventions.yml
- type: Lifecycle
  url: lifecycle/hatch-lifecycle.yml
- type: RateLimits
  url: rate-limits/hatch-rate-limits.yml
- type: Webhooks
  url: asyncapi/hatch-webhooks.yml
- type: Conformance
  url: conformance/hatch-conformance.yml
- type: DataModel
  url: data-model/hatch-data-model.yml
- type: DomainSecurity
  url: security/hatch-domain-security.yml
- type: AgentSkill
  url: skills/_index.yml
- type: LLMsTxt
  url: llms/hatch-llms.txt
x-enrichment:
  date: '2026-07-19'
  status: backfilled
  pass: local-v1
  note: backfilled from .gitignore signal + verified work evidence

Hatch API — frequently asked questions

Does Hatch have an API?

Yes. APIs.io lists 1 API from Hatch, including Hatch Contacts API.

Is there an OpenAPI specification for the Hatch API?

Yes. APIs.io indexes 1 OpenAPI specification for Hatch, each linked for download from this page.

How do I authenticate with the Hatch API?

Hatch uses bearer-token authentication (http · 1 scheme). The details are profiled on APIs.io as Hatch Authentication.

How much does the Hatch API cost?

APIs.io lists 3 pricing plans for Hatch, with each plan's price, limits and inclusions under Pricing Plans on this page.

Is the Hatch API ready for AI agents?

Hatch has a Kin Score of 53.9 out of 100 (developing) and an Agent Readiness score of 28.3 (agent-aware), scored by API Evangelist on 2026-10-31.

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