Level AI

aid: level-ai
name: Level AI
description: 'Level AI (legally Ujwal Inc.) is a Mountain View, California contact center AI company founded in 2019 by Ashish
  Nagar, a former member of Amazon''s Alexa conversational AI team. The company builds LLM-native customer experience intelligence
  and service automation for enterprise contact centers, with a platform spanning two product surfaces: a CX Delivery suite
  (AI Virtual Agent, Agent Assist, AgentGPT, Coaching, Manager Assist, Knowledge Bot, Auto Summary, Agent Screen Recording)
  and a CX Strategy suite (Auto-QA on 100% of interactions, Voice of the Customer theme detection, omnichannel Analytics,
  iCSAT, AI Workers). The proprietary full-stack AI platform includes Level AI''s own ASR/Voice AI and semantic-intelligence
  layer trained on customer-service data, and is positioned for financial services, insurance, healthcare, retail, banking,
  and collections operations. Level AI exposes a public REST API for bidirectional data exchange with BI tools and existing
  contact center stacks, and ships native integrations across telephony, CRM, customer support, workforce management, CX management,
  communication, learning management, and SSO categories. The company has raised $73.1M to date (Series A 2021, Series B 2022
  led by Battery Ventures, Series C $39.4M 2024 led by Adams Street Partners with Cross Creek, Brightloop, Battery Ventures
  and Eniac Ventures), holds a 4.7/5 rating on G2, and reports customer outcomes including 25% CSAT lift, 45% agent satisfaction
  improvement, and 90% time savings on manual QA. The Level AI GitHub organization (github.com/Level-AI) exists but is currently
  empty — there is no public OpenAPI specification, public SDK, or open-source release; the API is documented and credentialed
  through the customer''s tenant of the Level AI platform.'
type: Index
accessModel:
  pricing: unknown
  onboarding: unknown
  trial: false
  try_now: false
  public: false
  label: Unknown
  confidence: low
  source: []
  generated: '2026-07-22'
  method: derived
position: Provider
access: 3rd-Party
image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/icons/level-ai.png
tags:
- Artificial Intelligence
- Contact Center
- Customer Experience
- Conversational Intelligence
- Auto QA
- Quality Assurance
- Agent Assist
- Voice Of The Customer
- Generative AI
- Voice AI
- Speech Recognition
- Sentiment Analysis
- Coaching
- Call Center Analytics
- LLM
url: https://raw.githubusercontent.com/api-evangelist/level-ai/refs/heads/main/apis.yml
created: '2026-05-24'
modified: '2026-05-24'
specificationVersion: '0.20'
apis: []
common:
- type: TrustCenter
  url: security/level-ai-trust-center.yml
- type: DomainSecurity
  url: security/level-ai-domain-security.yml
- type: Website
  url: https://thelevel.ai
- type: AIPlatform
  url: https://thelevel.ai/ai-platform/
- type: AgentAssist
  url: https://thelevel.ai/agent-assist/
- type: AgentGPT
  url: https://thelevel.ai/agentgpt/
- type: AutoQA
  url: https://thelevel.ai/auto-qa/
- type: Analytics
  url: https://thelevel.ai/analytics/
- type: Coaching
  url: https://thelevel.ai/coaching/
- type: Integrations
  url: https://thelevel.ai/integrations/
- type: ChannelPartners
  url: https://thelevel.ai/channel-partners/
- type: ResourceCenter
  url: https://thelevel.ai/resource-center/
- type: Blog
  url: https://thelevel.ai/blog/
- type: AboutUs
  url: https://thelevel.ai/about-us/
- type: Careers
  url: https://thelevel.ai/careers/
- type: ContactUs
  url: https://thelevel.ai/contact-us/
- type: Login
  url: https://level.thelevel.ai/
- type: GitHub
  url: https://github.com/Level-AI
- type: LinkedIn
  url: https://www.linkedin.com/company/level-ai
- type: Twitter
  url: https://twitter.com/thelevelai
- type: Crunchbase
  url: https://www.crunchbase.com/organization/level-ai
- type: G2
  url: https://www.g2.com/products/level-ai/reviews
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com