Dialpad

Dialpad is an AI-powered cloud communications platform offering business phone, contact center, video, and messaging. Notable for Dialpad Ai (real-time transcription, sentiment, coaching).

Dialpad publishes 16 API contracts indexed on the APIs.io network, including Calls API, Users API, Webhooks API, and 13 more. Tagged areas include Communications, Voice, Artificial Intelligence, Contact Center, and UCaaS.

The Dialpad catalog on APIs.io includes 1 Spectral governance ruleset.

Dialpad’s developer surface includes engineering blog, authentication, and 11 more developer resources.

🌐 Visit website 📡 Profile data on GitHub

31.7/100 thin ▬ flat Agent 23/100 agent aware Front door AI 6/6 dominant Heartbeat 100/100 alive saas Full breakdown ↓
scored 2026-11-06 · rubric v0.27.0 · Show this score on your site →

AccessEnterprise

1 published contract

Communications Voice Artificial Intelligence Contact Center UCaaS

Kin Score

Kin Score How this is scored →
scored 2026-11-06 · rubric v0.27.0

Composite quality — 31.7/100 · thin

Contract Quality 10.2 / 19

Developer Ergonomics 3.6 / 15

Access Clarity 2.0 / 15

Operational Transparency 1.8 / 10

Contract Governance 1.2 / 9

Discoverability 4.8 / 8

Regulatory Posture 3.1 / 15

Create-or-Update Ergonomics 0.0 / 10

Agent readiness — 23/100 · agent aware

Machine-Readable Contract 18 / 18

Agentic Access Contract 10 / 10

Documented Reversibility 0 / 6

MCP Server 0 / 12

Machine-Readable Auth 10 / 10

Idempotency 0 / 9

Stable Error Semantics 0 / 8

Request/Response Examples 0 / 7

Rate-Limit Signaling 7 / 7

Typed Event Surface 6 / 6

Agent Skills 0 / 5

Well-Known Catalog 0 / 4

Consent & Bot Identity 0 / 3

A2A Agent Card 0 / 8

Dry-Run / Simulate Mode 0 / 4

Delegated User Identity 0 / 6

Protected Resource Metadata 0 / 5

Registration Without a Human 0 / 6

Agentic Commerce Well-Known Document 0 / 5

Pagination 5 / 5

Distinct Operations 3 / 3

MCP Tool Quality 6 / 6

Regulatory Posture applies to this provider. Its tags matched the Horizontal (data, software, accessibility, platform) regime, so Regulatory Posture carries 15 points of the composite. If this regime is wrong for your business, say so on your provider repo — the applicability map is public and we will correct it.

Create-or-Update Ergonomics applies to this provider. This API accepts writes, so it carries 10 points of the composite. It is scored from the published contracts themselves: whether a caller can create-or-update in one call, whether the write accepts a key the caller already holds, and whether the response says which branch ran. Without that, every write needs a search-and-branch in front of it, and the first time that check is skipped a duplicate record is created. Scored against the observed mean rather than raw — a provider at the catalog average is unchanged by this facet, not penalised by it.

The six quality facets above are damped to 75 points between them, because the conditional facet above carries the other 25. That is why each facet's contribution is shown against a damped maximum: raising a quality facet moves the composite by 75% of its nominal weight, not 100%. The full arithmetic is at apis.io/rating/.

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Agent readiness — checks not met, largest first (exact, from this profile):

MCP Server +12 pts — deployment.mode + probe verdict on the mcp/ manifest, not the pointer; an unprobed slug falls back to authorship
Idempotency +9 pts — OpenAPI mutating operations declare an idempotency key — a header, a request-body property, or a named de-duplication token whose own description says so (verified); else common[].type matches /idempoten/i (documented)
Stable Error Semantics +8 pts — OpenAPI $refs a shared error schema across 4xx/5xx responses (verified), else common[].type includes ErrorCatalog / ErrorCodes / DeclineCodes
A2A Agent Card +8 pts — a2a/-a2a.yml manifest, graded on conformance.grade against A2A 1.0.0
Request/Response Examples +7 pts — share of operations carrying request/response examples; else an Examples / Code Samples link
Registration Without a Human +6 pts — a `registration_endpoint` in the served RFC 8414 / OIDC discovery document

8 more unmet checks in the Agent Readiness table above.

Kin Score — facets with the most composite points still available (weight × headroom):

Access Clarity scores 13.2 — up to +17.4 composite points
Developer Ergonomics scores 23.8 — up to +15.2 composite points
Contract Quality scores 54.6 — up to +11.4 composite points

Each check links to what satisfies it. Publish the artifact, or tell us where it already lives, and the score moves on the next scoring run.

Improve this rating by publishing the missing artifacts — every area above can be raised, and the full rubric is at apis.io/rating/. Every facet and dimension name above is a link: it opens that measurement's own page — what it means, the exact checks that feed it, how the whole catalog distributes on it, and the providers at the top of it. This rating is computed from the provider profile at artifacts.apis.io/dialpad/apis.yml: open an issue on github.com/api-evangelist/dialpad to ask a question or point us at an artifact you publish. Submit an artifact on GitHub — free → Manage your own listing — the Influence plan, $499/mo →

Markets this provider is in provisional

The Kin Score Market layer reads a provider inside its market: its position, and how deep its integrations go. Depth is only comparable within a position. Provisional and unweighted: not part of the Kin Score or agent readiness.

Market	Position	Depth	Registered MCP server	Declares compatibility
Customer Support, Helpdesk and Contact Center	builds-on	55.6	-	-
Zoom App Marketplace and Partner Ecosystem (builders and partners on Zoom)	builds-on	55.6	-	-
Miro Marketplace (apps and integrations built on Miro's whiteboard platform)	builds-on	55.6	-	-
TX-RAMP Certified Cloud Products (Texas DIR)	builds-on	55.6	-	-

Registered MCP server and declares compatibility are report only — not weighted. Undeclared means we found nothing we can read, so there is no number: we never infer integrations.

Standards implemented 2

Standards this provider implements or carries. De facto ones are profiled and measured by the API Commons; formal ones come from the standards directory and are linked by the provider's own tags. The evidence column says how each claim was established — not that it was made.

OpenAPI

measured — observed by APIs.io (published)

AsyncAPI

measured — observed by APIs.io (published)

APIs 16

Individual APIs this provider publishes, each with its own machine-readable definition.

Dialpad Calls API

Originate, control and read call records and recordings.

Dialpad Users API

Provision and manage users, offices and groups.

Dialpad Numbers API

Manage phone numbers including main lines and assignment.

Dialpad SMS API

Send and receive SMS and MMS.

Dialpad Contact Center API

Contact center call routing, queues, agents and stats.

Dialpad Conversation AI API

Transcripts, summaries, sentiment, and Ai-powered moments.

Dialpad Webhooks API

Dialpad Calls API

The Calls API from Dialpad — 7 operation(s) for calls.

Dialpad Contacts API

The Contacts API from Dialpad — 2 operation(s) for contacts.

Dialpad Offices API

The Offices API from Dialpad — 2 operation(s) for offices.

Dialpad Recordings API

The Recordings API from Dialpad — 2 operation(s) for recordings.

Dialpad Rooms API

The Rooms API from Dialpad — 2 operation(s) for rooms.

Dialpad Subscriptions API

The Subscriptions API from Dialpad — 3 operation(s) for subscriptions.

Dialpad Transcripts API

The Transcripts API from Dialpad — 2 operation(s) for transcripts.

Dialpad Users API

The Users API from Dialpad — 3 operation(s) for users.

Dialpad Webhooks API

The Webhooks API from Dialpad — 2 operation(s) for webhooks.

Scroll for all 16

Open Collections 11

Open, tool-agnostic API collections (OpenAPI-derived and Bruno).

Dialpad Webhook Events API

OPEN COLLECTION

Dialpad Calls API

OPEN COLLECTION

Dialpad Calls Contacts API

OPEN COLLECTION

Dialpad Calls Offices API

OPEN COLLECTION

Dialpad Calls Recordings API

OPEN COLLECTION

Dialpad Calls Rooms API

OPEN COLLECTION

Dialpad Calls Subscriptions API

OPEN COLLECTION

Dialpad Calls Transcripts API

OPEN COLLECTION

Dialpad Calls Users API

OPEN COLLECTION

Dialpad Calls Webhooks API

OPEN COLLECTION

Dialpad API

OPEN COLLECTION

Scroll for all 11

Dialpad API pricing

Not yet checked against Dialpad's own pricing page. Compiled by API Evangelist on 2026-05-08 from www.dialpad.com/; confirm before you rely on a figure.

Plan	Price
To Be Reconciled enterprise	—

Plan details, limits and sources →

Rate limits

Default: see provider documentation varies

Compiled by API Evangelist, not yet checked against Dialpad's documentation. Rate-limit details →

Pricing Plans 1

Published pricing tiers and plan structures.

Dialpad Plans Pricing

1 plans

PLANS

Rate Limits 1

Documented rate limits and quota policies.

Dialpad Rate Limits

1 limits

RATE LIMITS

Service Levels 1

Uptime the provider promises or reports, as SLA4OAI. Read from its own pages; APIs.io runs no monitors.

Dialpad

SLA

FinOps 1

Cost, billing, and metering signals for API financial operations.

Dialpad Finops

FINOPS

Spectral Rules 1

Spectral governance rulesets for linting and validating these APIs.

Dialpad API Rules

42 rules · 40 errors 1 warnings 1 info

SPECTRAL

Security Posture 4

Authentication, domain security, vulnerability disclosure, and trust-center signals.

Dialpad Authentication

apiKey/http · 2 schemes

SECURITY

Dialpad Domain Security

TLSv1.3 · HSTS · DMARC

SECURITY

Dialpad Vulnerability Disclosure

security.txt · contact published

SECURITY

Dialpad Trust Center

SOC 2, ISO 27001, ISO 27017, ISO 27018, PCI DSS, HIPAA, GDPR, CSA STAR

SECURITY

Agentic Access 1

Recommended x-agentic-access execution contracts for AI agents.

Dialpad Agentic Access

38 operations · 23 acting · 1 human-in-the-loop

38 operations · 23 acting

AGENTIC

Resources

Agent Surfaces 2

MCP servers, agent skills, and machine-readable catalogs

AgenticAccess

AgenticAccess

LlmsText

LlmsText

Build 1

SDKs, sample code, and the tooling you integrate with

GitHubOrganization

GitHubOrganization

Access & Security 4

Authentication, authorization, and security posture

TrustCenter

TrustCenter

VulnerabilityDisclosure

VulnerabilityDisclosure

DomainSecurity

DomainSecurity

Authentication

Authentication

Operate 1

Status, limits, changes, and where to get help

RateLimits

RateLimits

Commercial 2

Pricing, plans, and the legal terms of use

Plans

Plans

FinOps

FinOps

Company 3

The organization behind the API

Blog

Blog

LinkedIn

Website

Website

Source (apis.yml)

aid: dialpad
url: https://raw.githubusercontent.com/api-evangelist/dialpad/refs/heads/main/apis.yml
name: Dialpad
kind: company
description: Dialpad is an AI-powered cloud communications platform offering business phone, contact center, video, and messaging.
  Notable for Dialpad Ai (real-time transcription, sentiment, coaching).
deliveryModel:
  model: saas
  open_source: false
  commercial: true
  callable_host: true
  label: Hosted service · you call their endpoint
  confidence: high
  source:
  - openapi
  - pricing
  generated: '2026-08-28'
  method: derived
accessModel:
  pricing: enterprise
  onboarding: unknown
  trial: false
  try_now: false
  public: false
  label: Enterprise
  confidence: medium
  source:
  - plans
  - authentication
  - security
  generated: '2026-11-06'
  method: derived
image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/icons/dialpad.png
tags:
- Communications
- Voice
- Artificial Intelligence
- Contact Center
- UCaaS
tags_raw:
- Communications
- Voice
- AI
- Contact Center
- UCaaS
created: '2026-05-08'
modified: '2026-10-06'
specificationVersion: '0.23'
apis:
- name: Dialpad Calls API
  description: Originate, control and read call records and recordings.
  humanURL: https://developers.dialpad.com/reference
  baseURL: https://dialpad.com/api/v2
  tags:
  - Calls
  - Voice
  properties:
  - type: Documentation
    url: https://developers.dialpad.com/reference
- name: Dialpad Users API
  description: Provision and manage users, offices and groups.
  humanURL: https://developers.dialpad.com/reference
  baseURL: https://dialpad.com/api/v2
  tags:
  - User
  tags_raw:
  - Users
  properties:
  - type: Documentation
    url: https://developers.dialpad.com/reference
- name: Dialpad Numbers API
  description: Manage phone numbers including main lines and assignment.
  humanURL: https://developers.dialpad.com/reference
  baseURL: https://dialpad.com/api/v2
  tags:
  - Numbers
  properties:
  - type: Documentation
    url: https://developers.dialpad.com/reference
- name: Dialpad SMS API
  description: Send and receive SMS and MMS.
  humanURL: https://developers.dialpad.com/reference
  baseURL: https://dialpad.com/api/v2
  tags:
  - SMS
  properties:
  - type: Documentation
    url: https://developers.dialpad.com/reference
- name: Dialpad Contact Center API
  description: Contact center call routing, queues, agents and stats.
  humanURL: https://developers.dialpad.com/reference
  baseURL: https://dialpad.com/api/v2
  tags:
  - Contact Center
  - CCaaS
  properties:
  - type: Documentation
    url: https://developers.dialpad.com/reference
- name: Dialpad Conversation AI API
  description: Transcripts, summaries, sentiment, and Ai-powered moments.
  humanURL: https://developers.dialpad.com/reference
  baseURL: https://dialpad.com/api/v2
  tags:
  - Artificial Intelligence
  - Transcription
  tags_raw:
  - AI
  - Transcription
  properties:
  - type: Documentation
    url: https://developers.dialpad.com/reference
- name: Dialpad Webhooks API
  description: Register and manage webhook subscriptions.
  humanURL: https://developers.dialpad.com/reference
  baseURL: https://dialpad.com/api/v2
  tags:
  - Webhook
  tags_raw:
  - Webhooks
  properties:
  - type: Documentation
    url: https://developers.dialpad.com/reference
  - type: AsyncAPI
    url: openapi/dialpad-asyncapi.yml
- aid: dialpad:dialpad-calls-api
  name: Dialpad Calls API
  description: The Calls API from Dialpad — 7 operation(s) for calls.
  humanURL: https://developers.dialpad.com/reference
  baseURL: https://dialpad.com/api/v2
  tags:
  - Calls
  properties:
  - type: OpenAPI
    url: openapi/dialpad-calls-api-openapi.yml
- aid: dialpad:dialpad-contacts-api
  name: Dialpad Contacts API
  description: The Contacts API from Dialpad — 2 operation(s) for contacts.
  humanURL: https://developers.dialpad.com/reference
  baseURL: https://dialpad.com/api/v2
  tags:
  - Contacts
  properties:
  - type: OpenAPI
    url: openapi/dialpad-contacts-api-openapi.yml
- aid: dialpad:dialpad-offices-api
  name: Dialpad Offices API
  description: The Offices API from Dialpad — 2 operation(s) for offices.
  humanURL: https://developers.dialpad.com/reference
  baseURL: https://dialpad.com/api/v2
  tags:
  - Offices
  properties:
  - type: OpenAPI
    url: openapi/dialpad-offices-api-openapi.yml
- aid: dialpad:dialpad-recordings-api
  name: Dialpad Recordings API
  description: The Recordings API from Dialpad — 2 operation(s) for recordings.
  humanURL: https://developers.dialpad.com/reference
  baseURL: https://dialpad.com/api/v2
  tags:
  - Recording
  tags_raw:
  - Recordings
  properties:
  - type: OpenAPI
    url: openapi/dialpad-recordings-api-openapi.yml
- aid: dialpad:dialpad-rooms-api
  name: Dialpad Rooms API
  description: The Rooms API from Dialpad — 2 operation(s) for rooms.
  humanURL: https://developers.dialpad.com/reference
  baseURL: https://dialpad.com/api/v2
  tags:
  - Rooms
  properties:
  - type: OpenAPI
    url: openapi/dialpad-rooms-api-openapi.yml
- aid: dialpad:dialpad-subscriptions-api
  name: Dialpad Subscriptions API
  description: The Subscriptions API from Dialpad — 3 operation(s) for subscriptions.
  humanURL: https://developers.dialpad.com/reference
  baseURL: https://dialpad.com/api/v2
  tags:
  - Subscription
  tags_raw:
  - Subscriptions
  properties:
  - type: OpenAPI
    url: openapi/dialpad-subscriptions-api-openapi.yml
- aid: dialpad:dialpad-transcripts-api
  name: Dialpad Transcripts API
  description: The Transcripts API from Dialpad — 2 operation(s) for transcripts.
  humanURL: https://developers.dialpad.com/reference
  baseURL: https://dialpad.com/api/v2
  tags:
  - Transcripts
  properties:
  - type: OpenAPI
    url: openapi/dialpad-transcripts-api-openapi.yml
- aid: dialpad:dialpad-users-api
  name: Dialpad Users API
  description: The Users API from Dialpad — 3 operation(s) for users.
  humanURL: https://developers.dialpad.com/reference
  baseURL: https://dialpad.com/api/v2
  tags:
  - User
  tags_raw:
  - Users
  properties:
  - type: OpenAPI
    url: openapi/dialpad-users-api-openapi.yml
- aid: dialpad:dialpad-webhooks-api
  name: Dialpad Webhooks API
  description: The Webhooks API from Dialpad — 2 operation(s) for webhooks.
  humanURL: https://developers.dialpad.com/reference
  baseURL: https://dialpad.com/api/v2
  tags:
  - Webhook
  tags_raw:
  - Webhooks
  properties:
  - type: OpenAPI
    url: openapi/dialpad-webhooks-api-openapi.yml
common:
- url: https://www.dialpad.com/blog/
  type: Blog
- type: AgenticAccess
  url: agentic-access/dialpad-agentic-access.yml
- type: TrustCenter
  url: security/dialpad-trust-center.yml
- type: VulnerabilityDisclosure
  url: security/dialpad-vulnerability-disclosure.yml
- type: DomainSecurity
  url: security/dialpad-domain-security.yml
- type: Authentication
  url: authentication/dialpad-authentication.yml
- type: GitHubOrganization
  url: https://github.com/dialpad
- type: LinkedIn
  url: https://www.linkedin.com/company/dialpad
- type: Website
  url: https://www.dialpad.com/
- type: Plans
  url: plans/dialpad-plans-pricing.yml
- type: RateLimits
  url: rate-limits/dialpad-rate-limits.yml
- type: FinOps
  url: finops/dialpad-finops.yml
- type: Integrations
  url: https://www.dialpad.com/integrations/
- type: LlmsText
  url: https://developers.dialpad.com/llms.txt
integrations:
- name: United States flag
- name: Dialpad
- name: A smiling woman
- name: A man using his mobile device
- name: Eight people on a meeting
- name: A hand holding a mobile device
- name: A woman talking on the phone
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com

Dialpad API — frequently asked questions

Does Dialpad have an API?

Yes. APIs.io lists 16 APIs from Dialpad, including Dialpad Calls API, Dialpad Users API and Dialpad Numbers API, and 13 more.

Is there an OpenAPI specification for the Dialpad API?

Yes. APIs.io indexes 11 OpenAPI specifications for Dialpad, each linked for download from this page.

How do I authenticate with the Dialpad API?

Dialpad uses bearer-token authentication (apiKey/http · 2 schemes). The details are profiled on APIs.io as Dialpad Authentication.

How much does the Dialpad API cost?

APIs.io lists 1 pricing plan for Dialpad, with each plan's price, limits and inclusions under Pricing on this page.

Is the Dialpad API ready for AI agents?

Dialpad has a Kin Score of 31.7 out of 100 (thin) and an Agent Readiness score of 23.4 (agent-aware), scored by API Evangelist on 2026-11-06.

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