Convergys

Convergys was a global leader in customer management services, providing customer care, technology services, and analytics across industries before being acquired by Concentrix in October 2018. The legacy convergys.com domain now redirects to Concentrix, and Convergys offerings such as contact center outsourcing, workforce management, analytics, and digital customer experience platforms have been folded into the Concentrix portfolio. Concentrix itself does not publish public REST APIs or developer programs in the way SaaS vendors do. Most platform integrations are delivered through enterprise contracts and private APIs.

Convergys is profiled on the APIs.io network. Tagged areas include Acquired, Analytics, Business Process Outsourcing, Concentrix, and Contact Center.

Convergys’ developer surface includes product news, engineering blog, and 9 more developer resources.

🌐 Visit website 📡 Source on GitHub

11.4/100 minimal ▬ flat Agent 0/100 human only Full breakdown ↓
scored 2026-07-27 · rubric v0.5

0 APIs

AcquiredAnalyticsBusiness Process OutsourcingConcentrixContact CenterCustomer ExperienceCustomer ManagementWorkforce Management

Kin Score

Kin Score How this is scored →
scored 2026-07-27 · rubric v0.5

Composite quality — 11.4/100 · minimal

Contract Quality 0.0 / 25

Developer Ergonomics 0.4 / 20

Commercial Clarity 4.2 / 20

Operational Transparency 0.0 / 13

Governance 0.0 / 12

Discoverability 6.8 / 10

Agent readiness — 0/100 · human only

Machine-Readable Contract 0 / 18

Agentic Access Contract 0 / 15

MCP Server 0 / 12

Machine-Readable Auth 0 / 10

Idempotency 0 / 9

Stable Error Semantics 0 / 8

Request/Response Examples 0 / 7

Rate-Limit Signaling 0 / 7

Typed Event Surface 0 / 6

Agent Skills 0 / 5

Well-Known Catalog 0 / 4

Consent & Bot Identity 0 / 3

Improve this rating by publishing the missing artifacts — every area above can be raised, and the full rubric is at apis.io/rating/. This rating is computed from github.com/api-evangelist/convergys: open an issue to ask a question, or submit a pull request to add artifacts. Want it done for you? Prioritized profiling — $2,500 →

Security Posture 1

Authentication, domain security, vulnerability disclosure, and trust-center signals.

Convergys Domain Security

TLSv1.3 · HSTS · DMARC

SECURITY

Press 5

Recent news and press coverage referencing this provider.

Access & Security 1

Authentication, authorization, and security posture

DomainSecurity

DomainSecurity

Operate 2

Status, limits, changes, and where to get help

PressRelease

PressRelease

Contact

Contact

Commercial 2

Pricing, plans, and the legal terms of use

TermsOfService

TermsOfService

PrivacyPolicy

PrivacyPolicy

Company 6

The organization behind the API

Website

LegacyWebsite

About

News

Careers

Blog

Source (apis.yml)

aid: convergys
url: https://raw.githubusercontent.com/api-evangelist/convergys/refs/heads/main/apis.yml
name: Convergys
kind: company
description: Convergys was a global leader in customer management services, providing customer care, technology services,
  and analytics across industries before being acquired by Concentrix in October 2018. The legacy convergys.com domain now
  redirects to Concentrix, and Convergys offerings such as contact center outsourcing, workforce management, analytics, and
  digital customer experience platforms have been folded into the Concentrix portfolio. Concentrix itself does not publish
  public REST APIs or developer programs in the way SaaS vendors do. Most platform integrations are delivered through enterprise
  contracts and private APIs.
accessModel:
  pricing: unknown
  onboarding: unknown
  trial: false
  try_now: false
  public: false
  label: Unknown
  confidence: low
  source: []
  generated: '2026-07-22'
  method: derived
image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/icons/convergys.png
tags:
- Acquired
- Analytics
- Business Process Outsourcing
- Concentrix
- Contact Center
- Customer Experience
- Customer Management
- Workforce Management
created: '2026-03-23'
modified: '2026-04-28'
specificationVersion: '0.19'
apis: []
common:
- type: DomainSecurity
  url: security/convergys-domain-security.yml
- type: Website
  url: https://www.concentrix.com
- type: LegacyWebsite
  url: https://www.convergys.com
- type: About
  url: https://www.concentrix.com/about-us/
- type: News
  url: https://www.concentrix.com/insights/
- type: PressRelease
  url: https://investor.concentrix.com/news-releases/news-release-details/concentrix-completes-acquisition-convergys
- type: Careers
  url: https://careers.concentrix.com/
- type: Contact
  url: https://www.concentrix.com/contact-us/
- type: TermsOfService
  url: https://www.concentrix.com/legal/website-terms-of-use/
- type: PrivacyPolicy
  url: https://www.concentrix.com/legal/privacy-notice/
- type: Integrations
  url: https://www.concentrix.com/integrations/
- url: https://www.concentrix.com/feed/
  type: Blog
integrations:
- name: Concentrix
- name: English (US)
- name: 简体中文 flag
- name: Nederlands flag
- name: English (GB) flag
- name: English (US) flag
- name: Français flag
- name: Deutsch flag
- name: Indonesia flag
- name: Italiano flag
- name: 日本語 flag
- name: 한국어 flag
- name: Português flag
- name: Español (EU) flag
- name: Español (LATAM) flag
- name: ไทย flag
- name: Türkçe flag
- name: Tiếng Việt flag
- name: Think Human Fund
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com

Convergys

Kin Score

Security Posture 1

Convergys Domain Security

Press 5

NEC to acquire Convergys data management business for US ...

Convergys Analytics

Concentrix gets up close and personal with ...

SYNNEX Corporation Announces Acquisition of Convergys ...

It's here. #Concentrix completes the acquisition of # ...

Resources

Access & Security 1

Operate 2

Commercial 2

Company 6

Source (apis.yml)