Convergys

aid: convergys
url: https://raw.githubusercontent.com/api-evangelist/convergys/refs/heads/main/apis.yml
name: Convergys
kind: company
description: 'Convergys Corporation was a global leader in customer management services — contact center outsourcing, workforce
  management, customer analytics and digital customer experience platforms — serving communications, financial services, healthcare,
  retail and technology clients. SYNNEX acquired Convergys in October 2018 and merged it into Concentrix; the brand was retired
  and its offerings were folded into the Concentrix portfolio. Convergys published no public API or developer program that
  survives. Probed 2026-09-07: www.convergys.com is an Azure App Service redirect app that has been switched off and now answers
  "403 Site Disabled" on every path with an expired TLS certificate, and developer.convergys.com still resolves to an address
  block registered to Concentrix CVG Brite Voice Systems LLC with both HTTP ports closed. The successor company, Concentrix,
  is profiled separately and delivers most platform integration through enterprise contracts rather than a public developer
  program.'
deliveryModel:
  model: saas
  open_source: false
  commercial: true
  callable_host: false
  label: Hosted service · you call their endpoint
  confidence: medium
  source:
  - pricing
  generated: '2026-08-28'
  method: derived
accessModel:
  pricing: unknown
  onboarding: unknown
  trial: false
  try_now: false
  public: false
  label: Unknown
  confidence: low
  source: []
  generated: '2026-07-22'
  method: derived
image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/icons/convergys.png
tags:
- Acquired
- Analytics
- Business Process Outsourcing
- Concentrix
- Contact Center
- Customer Experience
- Customer Management
- Workforce Management
created: '2026-03-23'
modified: '2026-09-07'
specificationVersion: '0.23'
apis: []
common:
- type: Website
  url: https://www.concentrix.com/
- type: About
  url: https://www.concentrix.com/about/
- type: Newsroom
  url: https://www.concentrix.com/news/
- type: PressReleases
  url: https://www.prnewswire.com/news-releases/synnex-corporation-announces-acquisition-of-convergys-to-close-on-october-5-2018-300724049.html
- type: Careers
  url: https://jobs.concentrix.com/
- type: ContactUs
  url: https://www.concentrix.com/contact/
- type: Partners
  url: https://www.concentrix.com/partners/
- type: TermsOfService
  url: https://www.concentrix.com/wp-content/uploads/2024/04/Concentrix-Website-Terms-of-Use.pdf
- type: PrivacyPolicy
  url: https://www.concentrix.com/legal/privacy-notice/
- type: Blog
  url: https://www.concentrix.com/feed/
- type: LLMsTxt
  url: llms/convergys-llms.txt
- type: DomainSecurity
  url: security/convergys-domain-security.yml
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com
x-parent: concentrix
x-relationship: acquisition
x-acquired: 2018
x-enrichment:
  date: '2026-09-07'
  status: minimal
  artifacts_added: 2
  pass: local-v3
x-coverage:
  state: none
  reason: defunct
  detail: Convergys was merged into Concentrix in October 2018 and its own web estate has since been switched off — www.convergys.com
    is an Azure App Service redirect app that now answers "403 Site Disabled" on every path (including a control path that
    cannot exist) behind an expired TLS certificate, and developer.convergys.com still resolves to a Concentrix CVG Brite
    Voice Systems address block with TCP 80 and 443 both closed, so there is no surviving Convergys host left to read a contract
    from.
  evidence:
  - url: http://www.convergys.com/
    status: 403
  - url: http://www.convergys.com/.well-known/security.txt
    status: 403
  - url: https://www.concentrix.com/.well-known/api-catalog
    status: 404
  checked: '2026-09-07'