Klaus

aid: klaus
name: Klaus
description: Klaus is an AI-powered conversation review and quality assurance (QA) platform for customer support teams, founded
  in Tallinn, Estonia in 2019 and acquired by Zendesk in 2023, where it now ships as Zendesk QA. The product samples support
  conversations from connected help desks, scores them against configurable scorecards and rating categories, runs AutoQA
  checks, tracks disputes and calibration sessions, measures CSAT, and delivers coaching, quizzes and agent-performance dashboards.
  Klaus exposes two public REST APIs — a Public Import API for pushing conversations and users into QA from a custom help
  desk, and a Public Export API for pulling reviews, AutoQA ratings, CSAT, disputes, calibration sessions, scorecards, quizzes
  and users back out for external analysis. Both are documented as Swagger 2.0 specifications at pub.klausapp.com and authenticated
  with a bearer API token issued from a Zendesk QA custom integration.
url: https://raw.githubusercontent.com/api-evangelist/klaus/refs/heads/main/apis.yml
deliveryModel:
  model: saas
  open_source: false
  commercial: true
  callable_host: true
  label: Hosted service · you call their endpoint
  confidence: high
  source:
  - openapi
  - pricing
  generated: '2026-08-28'
  method: derived
accessModel:
  pricing: unknown
  onboarding: unknown
  trial: false
  try_now: false
  public: false
  label: Unknown
  confidence: low
  source:
  - authentication
  - rate-limits
  - security
  - url: https://www.klausapp.com/
    status: 301
    note: declared website redirects to https://www.zendesk.com/service/quality-assurance/ — a different registrable domain
      (klausapp.com -> zendesk.com), possible rename or acquisition (probed 2026-09-03, roadmap#169)
  generated: '2026-09-03'
  method: derived
image: https://d1eipm3vz40hy0.cloudfront.net/images/logos/favicons/zendesk-image.png
x-type: company
x-source: vc-portfolio
x-backed-by:
- creandum
x-tier: profiled
x-tier-reason: public-api-specs-harvested
specificationVersion: '0.23'
created: '2026-07-17'
modified: '2026-07-19'
tags:
- Company
- Quality Assurance
- Customer-Support
- Customer Experience
- Conversation Analytics
- Contact Center
- Coaching
- Artificial Intelligence
- Software-as-a-Service
tags_raw:
- Company
- Quality Assurance
- Customer Support
- Customer Experience
- Conversation Analytics
- Contact Center
- Coaching
- Artificial Intelligence
- SaaS
apis:
- aid: klaus:klaus-pubimportapi-api
  name: Klaus PubImportApi API
  description: The PubImportApi API from Klaus — 3 operation(s) for pubimportapi.
  humanURL: https://pub.klausapp.com/?urls.primaryName=Public+Export+API
  baseURL: https://yoursubdomain.zendesk.com/qa
  tags:
  - PubImportApi
  properties:
  - type: OpenAPI
    url: openapi/klaus-pubimportapi-api-openapi.yml
  - type: Swagger
    url: openapi/_original/klaus-public-export-api-openapi-original.json
  - type: Documentation
    url: https://support.zendesk.com/hc/en-us/articles/7043724806810-Exporting-data-from-Zendesk-QA
  - type: Swagger
    url: openapi/_original/klaus-public-import-api-openapi-original.json
  - type: Documentation
    url: https://support.zendesk.com/hc/en-us/articles/7043724785178-Importing-conversations-via-API-non-migrated-accounts
- aid: klaus:klaus-publicexportapi-api
  name: Klaus PublicExportApi API
  description: The PublicExportApi API from Klaus — 18 operation(s) for publicexportapi.
  humanURL: https://pub.klausapp.com/?urls.primaryName=Public+Export+API
  baseURL: https://yoursubdomain.zendesk.com/qa
  tags:
  - PublicExportApi
  properties:
  - type: OpenAPI
    url: openapi/klaus-publicexportapi-api-openapi.yml
  - type: Swagger
    url: openapi/_original/klaus-public-export-api-openapi-original.json
  - type: Documentation
    url: https://support.zendesk.com/hc/en-us/articles/7043724806810-Exporting-data-from-Zendesk-QA
  - type: Swagger
    url: openapi/_original/klaus-public-import-api-openapi-original.json
  - type: Documentation
    url: https://support.zendesk.com/hc/en-us/articles/7043724785178-Importing-conversations-via-API-non-migrated-accounts
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com
- FN: APIs.json
  email: info@apis.io
common:
- type: ParentCompany
  url: https://apis.io/providers/zendesk/
  name: Zendesk
  x-relationship: acquired
  x-evidence: Klaus is an AI-powered conversation review and quality assurance (QA) platform for customer support teams, founded
    in Tallinn, Estonia in 2019 and acquired by Zendesk in 2023, where it now ships as Zendesk QA.
- type: CapabilityMap
  url: capabilities/klaus-capability-edges.yml
  name: Klaus Business Capability Map
- type: Overlay
  url: overlays/klaus-public-export-api-overlay.yaml
- type: Website
  url: https://www.klausapp.com/
- type: ProductPage
  url: https://www.zendesk.com/service/quality-assurance/
- type: DeveloperPortal
  url: https://developer.zendesk.com/
- type: Documentation
  url: https://support.zendesk.com/hc/en-us/sections/6999625340058-Using-Zendesk-QA
- type: APIReference
  url: https://pub.klausapp.com/
- type: GettingStarted
  url: https://support.zendesk.com/hc/en-us/articles/10093676975898-Getting-started-with-Zendesk-QA-Admin-guide
- type: Support
  url: https://support.zendesk.com/hc/en-us/articles/4408843597850-Contacting-Zendesk-customer-support
- type: Blog
  url: https://www.zendesk.com/blog/
- type: GitHubOrganization
  url: https://github.com/klausapp
- type: Pricing
  url: https://www.zendesk.com/pricing/
- type: SignUp
  url: https://www.zendesk.com/register/
- type: Login
  url: https://www.zendesk.com/login/
- type: TermsOfService
  url: https://www.zendesk.com/company/agreements-and-terms/zendesk-customer-agreement/
- type: PrivacyPolicy
  url: https://www.zendesk.com/company/agreements-and-terms/privacy-notice/
- type: StatusPage
  url: https://status.zendesk.com/
- type: Deprecation
  url: https://support.zendesk.com/hc/en-us/articles/10049464191258-Announcing-the-removal-of-Klaus-surveys-and-the-Zendesk-QA-conversations-Insights-view
- type: Security
  url: https://www.zendesk.com/company/policies-and-guidelines/responsible-disclosure-policy/
- type: Compliance
  url: https://www.zendesk.com/trust-center/
- type: TrustCenter
  url: https://www.zendesk.com/trust-center/
- type: VulnerabilityDisclosure
  url: security/klaus-vulnerability-disclosure.yml
- type: DomainSecurity
  url: security/klaus-domain-security.yml
- type: Authentication
  url: authentication/klaus-authentication.yml
- type: Conventions
  url: conventions/klaus-conventions.yml
- type: Idempotency
  url: conventions/klaus-conventions.yml
- type: RateLimits
  url: rate-limits/klaus-rate-limits.yml
- type: ErrorCatalog
  url: errors/klaus-problem-types.yml
- type: Lifecycle
  url: lifecycle/klaus-lifecycle.yml
- type: ChangeLog
  url: changelog/klaus-changelog.yml
- type: Conformance
  url: conformance/klaus-conformance.yml
- type: DataModel
  url: data-model/klaus-data-model.yml
- type: X-MCPServerCandidate
  url: mcp/klaus-mcp.yml
  note: 'Renamed from MCPServer 2026-09-03 (roadmap#247): the manifest self-describes as status: candidate — a tool list derived
    from the published API contracts, not an existing server. The scorer already read the manifest and reported mcp_server
    correctly; the MCPServer type was crediting the artifact-type surfaces with a server that does not exist.'
- type: LLMsTxt
  url: llms/klaus-llms.txt
- type: WellKnown
  url: well-known/klaus-well-known.yml
- type: AgentSkill
  url: skills/_index.yml
x-enrichment:
  date: '2026-07-19'
  status: backfilled
  pass: local-v1
  note: backfilled from .gitignore signal + verified work evidence