Zendesk

Zendesk provides customer service and engagement software that helps businesses manage support tickets, automate workflows, and offer multi-channel supportincluding email, chat, social media, and phonethrough a unified platform.

Zendesk publishes 81 APIs on the APIs.io network, including Webhooks API, Account Settings API, Activity Stream API, and 78 more. Tagged areas include Chat, CRM, Help Center, Sell, and Support.

The Zendesk catalog on APIs.io includes 1 event-driven AsyncAPI specification, 2 JSON-LD contexts, and 3 Spectral governance rulesets.

Zendesk’s developer surface includes authentication, changelog, CLI, engineering blog, pricing, signup flow, training material, and 59 more developer resources.

🌐 Visit website 📡 Source on GitHub

68.0/100 exemplar ▬ flat Agent 56/100 agent ready Full breakdown ↓
scored 2026-07-28 · rubric v0.6

AccessPaidSelf serve

150 APIs 1 MCP Servers 8 Features 5 Use Cases

ChatCRMHelp CenterSellSupportT1TalkTicketingTickets

Kin Score

Kin Score How this is scored →
scored 2026-07-28 · rubric v0.6

Composite quality — 68.0/100 · exemplar

Contract Quality 14.4 / 25

Developer Ergonomics 11.7 / 20

Commercial Clarity 18.4 / 20

Operational Transparency 10.3 / 13

Governance 6.4 / 12

Discoverability 6.9 / 10

Agent readiness — 56/100 · agent ready

Machine-Readable Contract 18 / 18

Agentic Access Contract 10 / 10

MCP Server 12 / 12

Machine-Readable Auth 10 / 10

Idempotency 0 / 9

Stable Error Semantics 8 / 8

Request/Response Examples 7 / 7

Rate-Limit Signaling 7 / 7

Typed Event Surface 6 / 6

Agent Skills 0 / 5

Well-Known Catalog 4 / 4

Consent & Bot Identity 0 / 3

A2A Agent Card 0 / 8

Dry-Run / Simulate Mode 0 / 4

Improve this rating by publishing the missing artifacts — every area above can be raised, and the full rubric is at apis.io/rating/. This rating is computed from github.com/api-evangelist/zendesk: open an issue to ask a question, or submit a pull request to add artifacts. Want it done for you? Prioritized profiling — $2,500 →

APIs 150

Individual APIs this provider publishes, each with its own machine-readable definition.

Zendesk Help Center Articles API

The Zendesk Help Center Articles API lets you programmatically manage knowledge base articles in your Help Center. You can create, read, update, and delete articles, manage thei...

Zendesk Help Center Sections API

The Zendesk Help Center Sections API lets you create, read, update, and delete sections within your Help Center categories. Sections organize articles into logical groups and su...

Zendesk Help Center Categories API

The Zendesk Help Center Categories API lets you programmatically manage the top-level organizational structure of your knowledge base. You can create, read, update, and delete c...

Zendesk Help Center Translations API

The Zendesk Help Center Translations API lets you manage multilingual content for articles, sections, and categories. You can create, read, update, and delete translations for H...

Zendesk Help Center Article Attachments API

The Zendesk Help Center Article Attachments API lets you manage file attachments associated with Help Center articles. You can upload new attachments, list existing ones for an ...

Zendesk Help Center Article Comments API

The Zendesk Help Center Article Comments API lets you manage comments on knowledge base articles. Users can provide feedback by adding comments to articles, and the API provides...

Zendesk Help Center Article Labels API

The Zendesk Help Center Article Labels API lets you manage the labels applied to knowledge base articles. Labels help categorize and organize articles for easier discovery. You ...

Zendesk Help Center Topics API

The Zendesk Help Center Topics API lets you manage community discussion topics in your Help Center. A topic represents a collection of community posts on a subject. You can crea...

Zendesk Help Center Posts API

The Zendesk Help Center Posts API lets you manage community posts within Help Center topics. You can list all posts, all posts in a given topic, or all posts by a specific user....

Zendesk Help Center Post Comments API

The Zendesk Help Center Post Comments API lets you manage comments on community posts. You can list comments on a post, add new comments, update existing comments, and delete co...

Zendesk Help Center Votes API

The Zendesk Help Center Votes API lets you access vote data for knowledge base and community content. You can list all votes cast by a given user, or all votes cast for a given ...

Zendesk Help Center Content Subscriptions API

The Zendesk Help Center Content Subscriptions API lets users subscribe to sections, articles, community posts, and community topics to receive notifications when content is adde...

Zendesk Help Center User Segments API

The Zendesk Help Center User Segments API lets you manage user segments that control access to Help Center content. User segments define groups of users who can view specific ar...

Zendesk Help Center Permission Groups API

The Zendesk Help Center Permission Groups API lets you manage which agents can create, update, archive, and publish articles. A management permission group consists of a set of ...

Zendesk Help Center Search API

The Zendesk Help Center Search API provides three different search endpoints for finding content in your knowledge base. The Search Articles and Search Posts endpoints enable yo...

Zendesk Talk API

The Zendesk Talk API is the reference API for managing Zendesk voice capabilities. It provides endpoints for managing phone numbers, digital lines, greetings, greeting categorie...

Zendesk Talk Phone Numbers API

The Zendesk Talk Phone Numbers API lets you manage the phone numbers in your Zendesk voice account. You can list existing phone numbers, search for available numbers to purchase...

Zendesk Talk Greetings API

The Zendesk Talk Greetings API lets you manage the greetings used in your Zendesk voice account. Zendesk provides default greetings, but you can replace them with custom greetin...

Zendesk Talk IVRs API

The Zendesk Talk IVRs API lets you manage Interactive Voice Response systems that use keypad tones to route customers to the right agent or department, provide recorded response...

Zendesk Talk Recordings API

The Zendesk Talk Recordings API lets you manage call recordings stored by Talk. Recordings are exposed in the corresponding ticket in a voice comment. The API provides endpoints...

Zendesk Talk Stats API

The Zendesk Talk Stats API provides access to call statistics and current queue activity for your voice account. You can retrieve agent overview metrics including average talk t...

Zendesk Talk Availabilities API

The Zendesk Talk Availabilities API lets you manage and query agent availability for voice calls. It provides information about agent state, call status, and connection method, ...

Zendesk Talk Lines API

The Zendesk Talk Lines API lets you list the available lines, including both phone numbers and digital lines, in your Zendesk voice account. This provides a unified view of all ...

Zendesk Talk Digital Lines API

The Zendesk Talk Digital Lines API lets you manage the digital lines in your Zendesk voice account. Digital lines enable browser-based calling without traditional phone numbers,...

Zendesk Talk Voice Settings API

The Zendesk Talk Voice Settings API lets you view and manage the account settings of your Zendesk voice account. It provides endpoints to retrieve and update configuration optio...

Zendesk Talk Partner Edition API

The Zendesk Talk Partner Edition API includes a Standard Call Object with endpoints to save, read, and update call-related data in Zendesk. It enables telephony partners to inte...

Zendesk Chat Accounts API

The Zendesk Chat Accounts API lets you get or set account information for your Zendesk Chat instance. If you created your Zendesk Chat account in Zendesk Support, access to the ...

Zendesk Chat Agents API

The Zendesk Chat Agents API lets you get or set agent information for your Zendesk Chat instance. If you created your Zendesk Chat account in Zendesk Support, access to the Agen...

Zendesk Chat Visitors API

The Zendesk Chat Visitors API lets you get or set visitor information for your Zendesk Chat instance. Visitors represent end users who initiate chat sessions through the Zendesk...

Zendesk Chat Chats API

The Zendesk Chat Chats API provides access to individual chat records with information including agent IDs, agent names, department information, chat history, conversions, and g...

Zendesk Chat Departments API

The Zendesk Chat Departments API lets you get or set department information for your Chat instance. Departments enable you to route chats to specific groups of agents, configure...

Zendesk Chat Shortcuts API

The Zendesk Chat Shortcuts API lets you manage canned responses that agents can use during live chat conversations. You can list all shortcuts for the account, create new ones, ...

Zendesk Chat Triggers API

The Zendesk Chat Triggers API lets you manage proactive chat triggers that automatically engage visitors based on specified conditions. You can list triggers, add new triggers, ...

Zendesk Chat Bans API

The Zendesk Chat Bans API lets you manage banned visitors in your Chat account. You can list banned visitors with cursor-based pagination, create new bans, and remove existing b...

Zendesk Chat Roles API

The Zendesk Chat Roles API lets you manage agent roles and permissions within your Chat account. You can retrieve role definitions and manage role assignments to control what ac...

Zendesk Chat Skills API

The Zendesk Chat Skills API lets you manage skills used for routing chats to qualified agents. You can get or set skill information, enabling skills-based routing where chats ar...

Zendesk Chat Goals API

The Zendesk Chat Goals API lets you manage conversion goals for your Chat account. Goals track specific visitor actions such as page visits or purchases that occur during or aft...

Zendesk Chat Routing Settings API

The Zendesk Chat Routing Settings API lets you get or modify chat routing settings for your account. It controls how incoming chats are distributed to available agents based on ...

Zendesk Real-Time Chat API

The Zendesk Real-Time Chat API provides streaming access to real-time chat metrics and activity data. It enables building live dashboards and monitoring tools that display curre...

Zendesk Chat Conversations API

The Zendesk Chat Conversations API lets your application act as a Zendesk Chat agent and interact with customers. It is a GraphQL API that supports WebSocket connections for rea...

Zendesk Webhooks API

The Zendesk Webhooks API lets you create, manage, and monitor webhooks that send HTTP requests to specified URLs in response to events in Zendesk. It is the modern replacement f...

Zendesk Sell Contacts API

The Zendesk Sell Contacts API provides a simple interface to manage your contacts. A contact represents an individual or an organization. Each contact has customer_status and pr...

Zendesk Sell Leads API

The Zendesk Sell Leads API provides a simple interface to manage leads. A lead represents an individual or organization that expresses interest in your goods or services. You ca...

Zendesk Sell Deals API

The Zendesk Sell Deals API provides a simple interface to manage deals. You can create, delete, and update deals, retrieve individual deals or lists of all deals. Every deal can...

Zendesk Sell Pipelines API

The Zendesk Sell Pipelines API provides a read-only interface to your sales pipeline definitions. Sales pipelines consist of a sequence of stages that deals progress through as ...

Zendesk Sell Stages API

The Zendesk Sell Stages API provides read-only access to details of your sales pipeline stages. Stages are key components of a sales pipeline, and each stage can have any number...

Zendesk Sell Tasks API

The Zendesk Sell Tasks API provides a simple interface to manage tasks. A task can be either floating (associated only with a user) or related (associated with a lead, contact, ...

Zendesk Sell Notes API

The Zendesk Sell Notes API provides a simple interface to manage notes. You can create, read, update, and delete notes associated with leads, contacts, and deals in your CRM.

Zendesk Sell Calls API

The Zendesk Sell Calls API lets you create, read, and delete call records in your CRM. Calls can be associated with leads, contacts, and deals to maintain a complete activity hi...

Zendesk Sell Text Messages API

The Zendesk Sell Text Messages API provides read-only access to text messages sent and received within Zendesk Sell. You can retrieve individual messages and list all text messa...

Zendesk Sell Products API

The Zendesk Sell Products API lets you manage your product catalog. You can create, read, update, and delete products. To add products to a deal, create an Order and then popula...

Zendesk Sell Orders API

The Zendesk Sell Orders API provides a simple interface to manage orders. An order is a list of line items associated with a deal. You can create, read, update, and delete order...

Zendesk Sell Line Items API

The Zendesk Sell Line Items API lets you manage individual line items within orders. Line items correspond to products in your catalog and include quantity, pricing, and currenc...

Zendesk Sell Collaborations API

The Zendesk Sell Collaborations API provides a simple interface to manage collaborations. You can create, read, and delete collaborations to enable team members to work together...

Zendesk Sell Sequences API

The Zendesk Sell Sequences API provides a read-only interface to sequences. A sequence is a set of steps with timeliness of their execution, where each step can be either an aut...

Zendesk Sell Lead Sources API

The Zendesk Sell Lead Sources API provides a simple interface to manage lead sources. You can create, read, update, and delete sources to track where your leads originate from.

Zendesk Sell Deal Sources API

The Zendesk Sell Deal Sources API provides a simple interface to manage deal sources. You can create, read, update, and delete sources to track where your deals originate from.

Zendesk Sell Lead Conversions API

The Zendesk Sell Lead Conversions API provides a simple interface to manage lead conversions. You can create or read lead conversions that transform leads into contacts and opti...

Zendesk Sell Tags API

The Zendesk Sell Tags API provides a simple interface to manage tags. You can create, read, update, and delete tags used to categorize and organize leads, contacts, and deals in...

Zendesk Sell Custom Fields API

The Zendesk Sell Custom Fields API lets you manage custom fields for leads, contacts, and deals. You can assign any number of custom fields as key-value pairs. Custom fields mus...

Zendesk Sunshine Conversations API

The Zendesk Sunshine Conversations API is a messaging platform that lets you unify messages from every channel into a single conversation and build interactive experiences. You ...

Zendesk Omnichannel API

The Zendesk Omnichannel API provides access to agent availability and status information across Zendesk channels. It includes unified and custom agent statuses, per-channel agen...

Zendesk Unified Agent Statuses API

The Zendesk Unified Agent Statuses API lets you manage and query unified agent statuses that span across all channels in omnichannel routing. It provides a single view of each a...

Zendesk Omnichannel Engagements API

The Zendesk Omnichannel Engagements API provides access to engagement data for agents across all channels. It enables tracking and reporting on how agents interact with work ite...

Zendesk Apps API

The Zendesk Apps API lets you manage apps installed on your Zendesk account. It lists all public apps on the Zendesk Marketplace, and for authenticated agents and admins, also l...

Zendesk Account Settings API

The Zendesk Account Settings API lets you view and manage the configuration settings for your Zendesk Support account, including settings for tickets, agents, security, branding...

Zendesk Schedules API

The Zendesk Schedules API lets you manage business hour schedules that define when your support team is available. Schedules are used by SLA policies, triggers, automations, and...

Zendesk User Identities API

The Zendesk User Identities API lets you manage the email addresses, phone numbers, X (Twitter) handles, and other identities associated with a user. You can list, create, updat...

Zendesk Ticket Comments API

The Zendesk Ticket Comments API lets you manage comments on support tickets. Comments are the public and internal messages exchanged between agents, end users, and collaborators...

Zendesk Skill-Based Routing API

The Zendesk Skill-Based Routing API lets you manage skills and skill-based routing rules that match tickets to agents with the right expertise. You can define skills such as lan...

Zendesk Account Settings API

The Account Settings API from Zendesk — 1 operation(s) for account settings.

Zendesk Activity Stream API

The Activity Stream API from Zendesk — 3 operation(s) for activity stream.

Zendesk Approval Requests API

The Approval Requests API from Zendesk — 3 operation(s) for approval requests.

Zendesk AssigneeFieldAssignableAgents API

The AssigneeFieldAssignableAgents API from Zendesk — 3 operation(s) for assigneefieldassignableagents.

Zendesk AssigneeFieldAssignableGroups API

The AssigneeFieldAssignableGroups API from Zendesk — 1 operation(s) for assigneefieldassignablegroups.

Zendesk Attachments API

The Attachments API from Zendesk — 4 operation(s) for attachments.

Zendesk Audit Logs API

The Audit Logs API from Zendesk — 3 operation(s) for audit logs.

Zendesk Autocomplete API

The Autocomplete API from Zendesk — 1 operation(s) for autocomplete.

Zendesk Automations API

The Automations API from Zendesk — 6 operation(s) for automations.

Zendesk Basics API

The Basics API from Zendesk — 3 operation(s) for basics.

Zendesk Bookmarks API

The Bookmarks API from Zendesk — 2 operation(s) for bookmarks.

Zendesk Brand Agents API

The Brand Agents API from Zendesk — 2 operation(s) for brand agents.

Zendesk Brands API

The Brands API from Zendesk — 4 operation(s) for brands.

Zendesk Channel Framework API

The Channel Framework API from Zendesk — 3 operation(s) for channel framework.

Zendesk Conversation Log API

The Conversation Log API from Zendesk — 1 operation(s) for conversation log.

Zendesk Custom Object Fields API

The Custom Object Fields API from Zendesk — 4 operation(s) for custom object fields.

Zendesk Custom Object Records API

The Custom Object Records API from Zendesk — 7 operation(s) for custom object records.

Zendesk Custom Objects API

The Custom Objects API from Zendesk — 3 operation(s) for custom objects.

Zendesk Custom Roles API

The Custom Roles API from Zendesk — 2 operation(s) for custom roles.

Zendesk Custom Ticket Statuses API

The Custom Ticket Statuses API from Zendesk — 4 operation(s) for custom ticket statuses.

Zendesk Deletion Schedules API

The Deletion Schedules API from Zendesk — 2 operation(s) for deletion schedules.

Zendesk Dynamic Content API

The Dynamic Content API from Zendesk — 3 operation(s) for dynamic content.

Zendesk Dynamic Content Item Variants API

The Dynamic Content Item Variants API from Zendesk — 4 operation(s) for dynamic content item variants.

Zendesk Email Notifications API

The Email Notifications API from Zendesk — 3 operation(s) for email notifications.

Zendesk Essentials Card API

The Essentials Card API from Zendesk — 2 operation(s) for essentials card.

Zendesk Global Clients API

The Global Clients API from Zendesk — 3 operation(s) for global clients.

Zendesk Grant Type Tokens API

The Grant Type Tokens API from Zendesk — 1 operation(s) for grant type tokens.

Zendesk Group Memberships API

The Group Memberships API from Zendesk — 6 operation(s) for group memberships.

Zendesk Group SLA Policies API

The Group SLA Policies API from Zendesk — 4 operation(s) for group sla policies.

Zendesk Groups API

The Groups API from Zendesk — 4 operation(s) for groups.

Zendesk Incremental Export API

The Incremental Export API from Zendesk — 7 operation(s) for incremental export.

Zendesk Incremental Skill Based Routing API

The Incremental Skill Based Routing API from Zendesk — 3 operation(s) for incremental skill based routing.

Zendesk Job Statuses API

The Job Statuses API from Zendesk — 4 operation(s) for job statuses.

Zendesk Locales API

The Locales API from Zendesk — 6 operation(s) for locales.

Zendesk Lookup Relationships API

The Lookup Relationships API from Zendesk — 2 operation(s) for lookup relationships.

Zendesk Macros API

The Macros API from Zendesk — 15 operation(s) for macros.

Zendesk OAuth Clients API

The OAuth Clients API from Zendesk — 3 operation(s) for oauth clients.

Zendesk OAuth Tokens API

The OAuth Tokens API from Zendesk — 2 operation(s) for oauth tokens.

Zendesk Object Triggers API

The Object Triggers API from Zendesk — 7 operation(s) for object triggers.

Zendesk Omnichannel Routing Queues API

The Omnichannel Routing Queues API from Zendesk — 4 operation(s) for omnichannel routing queues.

Zendesk Organization Fields API

The Organization Fields API from Zendesk — 3 operation(s) for organization fields.

Zendesk Organization Memberships API

The Organization Memberships API from Zendesk — 7 operation(s) for organization memberships.

Zendesk Organization Subscriptions API

The Organization Subscriptions API from Zendesk — 2 operation(s) for organization subscriptions.

Zendesk Organizations API

The Organizations API from Zendesk — 18 operation(s) for organizations.

Zendesk Push Notification Devices API

The Push Notification Devices API from Zendesk — 1 operation(s) for push notification devices.

Zendesk Requests API

The Requests API from Zendesk — 5 operation(s) for requests.

Zendesk Reseller API

The Reseller API from Zendesk — 2 operation(s) for reseller.

Zendesk Resource Collections API

The Resource Collections API from Zendesk — 2 operation(s) for resource collections.

Zendesk Satisfaction Ratings API

The Satisfaction Ratings API from Zendesk — 4 operation(s) for satisfaction ratings.

Zendesk Satisfaction Reasons API

The Satisfaction Reasons API from Zendesk — 2 operation(s) for satisfaction reasons.

Zendesk Search API

The Search API from Zendesk — 3 operation(s) for search.

Zendesk Sessions API

The Sessions API from Zendesk — 6 operation(s) for sessions.

Zendesk Sharing Agreements API

The Sharing Agreements API from Zendesk — 2 operation(s) for sharing agreements.

Zendesk Skill Based Routing API

The Skill Based Routing API from Zendesk — 10 operation(s) for skill based routing.

Zendesk SLA Policies API

The SLA Policies API from Zendesk — 4 operation(s) for sla policies.

Zendesk Support Addresses API

The Support Addresses API from Zendesk — 3 operation(s) for support addresses.

Zendesk Suspended Tickets API

The Suspended Tickets API from Zendesk — 7 operation(s) for suspended tickets.

Zendesk Tags API

The Tags API from Zendesk — 2 operation(s) for tags.

Zendesk Target Failures API

The Target Failures API from Zendesk — 2 operation(s) for target failures.

Zendesk Targets API

The Targets API from Zendesk — 2 operation(s) for targets.

Zendesk Ticket Audits API

The Ticket Audits API from Zendesk — 5 operation(s) for ticket audits.

Zendesk Ticket Comments API

The Ticket Comments API from Zendesk — 7 operation(s) for ticket comments.

Zendesk Ticket Content Pins API

The Ticket Content Pins API from Zendesk — 2 operation(s) for ticket content pins.

Zendesk Ticket Fields API

The Ticket Fields API from Zendesk — 6 operation(s) for ticket fields.

Zendesk Ticket Form Statuses API

The Ticket Form Statuses API from Zendesk — 5 operation(s) for ticket form statuses.

Zendesk Ticket Forms API

The Ticket Forms API from Zendesk — 7 operation(s) for ticket forms.

Zendesk Ticket Import API

The Ticket Import API from Zendesk — 2 operation(s) for ticket import.

Zendesk Ticket Metric Events API

The Ticket Metric Events API from Zendesk — 1 operation(s) for ticket metric events.

Zendesk Ticket Metrics API

The Ticket Metrics API from Zendesk — 2 operation(s) for ticket metrics.

Zendesk Ticket Skips API

The Ticket Skips API from Zendesk — 2 operation(s) for ticket skips.

Zendesk Tickets API

The Tickets API from Zendesk — 26 operation(s) for tickets.

Zendesk Trigger Categories API

The Trigger Categories API from Zendesk — 3 operation(s) for trigger categories.

Zendesk Triggers API

The Triggers API from Zendesk — 10 operation(s) for triggers.

Zendesk User Fields API

The User Fields API from Zendesk — 5 operation(s) for user fields.

Zendesk User Identities API

The User Identities API from Zendesk — 5 operation(s) for user identities.

Zendesk User Passwords API

The User Passwords API from Zendesk — 2 operation(s) for user passwords.

Zendesk Users API

The Users API from Zendesk — 23 operation(s) for users.

Zendesk Views API

The Views API from Zendesk — 16 operation(s) for views.

Zendesk Workspaces API

The Workspaces API from Zendesk — 4 operation(s) for workspaces.

Zendesk X Channel API

The X Channel API from Zendesk — 4 operation(s) for x channel.

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Open Collections 1

Open, tool-agnostic API collections (OpenAPI-derived and Bruno).

Zendesk Support API

OPEN COLLECTION

Find an organization by exact name and update it if found, otherwise create it.

ARAZZO

Zendesk Upsert User by Email

Find a user by email and update them if found, otherwise create a new user.

ARAZZO

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MCP Servers 1

Model Context Protocol servers that expose these APIs to AI agents.

zendesk-mcp.yml

MCP SERVER

GraphQL 1

GraphQL schemas published by this provider.

Zendesk GraphQL API

The Zendesk Chat Conversations API lets your application act as a Zendesk Chat agent and interact with customers. It is a GraphQL API that supports WebSocket connections for rea...

GRAPHQL

Pricing Plans 1

Published pricing tiers and plan structures.

Zendesk Plans Pricing

7 plans

PLANS

Rate Limits 1

Documented rate limits and quota policies.

Zendesk Rate Limits

17 limits

RATE LIMITS

FinOps 1

Cost, billing, and metering signals for API financial operations.

Zendesk Finops

FINOPS

Features 8

Notable capabilities this provider offers.

Omnichannel Ticketing

Unified ticket management across email, chat, phone, social media, and messaging channels in a single workspace.

Help Center and Knowledge Base

Self-service help center with articles, sections, categories, community topics, and full-text search.

Live Chat and Messaging

Real-time chat with visitors and customers including proactive triggers, routing, departments, and chat history.

Automations and Triggers

Time-based automations and event-driven triggers to route, escalate, and resolve tickets without manual intervention.

CRM with Zendesk Sell

Sales CRM with contacts, leads, deals, pipelines, sequences, and activity tracking for sales teams.

Talk Voice Support

Cloud-based call center with IVR, call recording, voicemail, phone number management, and real-time analytics.

Custom Objects and Fields

Extend the data model with custom objects, fields, and relationships to fit unique business requirements.

Webhooks and Integrations

Event-driven webhooks and a marketplace of integrations for connecting Zendesk with third-party tools.

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Event Specifications 1

AsyncAPI definitions for this provider's event-driven and streaming APIs.

Zendesk Webhooks

Zendesk Webhooks allow you to receive real-time HTTP notifications when events occur in your Zendesk account. Webhooks are the modern replacement for legacy targets and support ...

ASYNCAPI

Semantic Vocabularies 2

JSON-LD contexts and semantic vocabularies used across these APIs.

Zendesk Context

0 classes · 5 properties

JSON-LD

Zendesk Support Context

0 classes · 0 properties

JSON-LD

Spectral Rules 3

Spectral governance rulesets for linting and validating these APIs.

Zendesk API Rules

8 rules · 1 errors 7 warnings

SPECTRAL

Zendesk API Rules

5 rules · 4 warnings 1 info

SPECTRAL

Zendesk API Rules

16 rules · 8 errors 8 warnings

SPECTRAL

JSON Schema 16

Standalone JSON Schema definitions for this provider's data models.

Attachment

Bugcrowd · security.txt · contact published

SECURITY

Zendesk Trust Center

SOC 2 Type II, ISO 27001, ISO 27018, ISO 27701, ISO 42001, Cyber Essentials Plus, FedRAMP (LI-SaaS), HIPAA (via BAA, add-on), PCI DSS, GDPR, CCPA/CPRA

SECURITY

Scopes 1

OAuth scopes governing access to this provider's APIs.

Zendesk Scopes

OAuth 2.0 · no documented scopes

0 scopes

SCOPES

Agentic Access 1

Recommended x-agentic-access execution contracts for AI agents.

Zendesk Agentic Access

595 operations · 294 acting · 11 human-in-the-loop

595 operations · 294 acting

AGENTIC

Use Cases 5

What developers build with this provider.

Customer Support Operations

Manage the full lifecycle of customer support tickets from creation through resolution across all channels.

Self-Service Knowledge Management

Build and maintain a searchable knowledge base for customers and agents to reduce ticket volume.

Sales Pipeline Management

Track leads, contacts, and deals through customizable sales pipelines with activity logging and forecasting.

Workforce Routing and Optimization

Route tickets to the right agents based on skills, availability, and workload using skill-based routing rules.

Compliance and Data Privacy

Redact sensitive information from tickets and chats, manage audit logs, and enforce data retention policies.

Integrations 5

Pre-built integrations with other platforms and tools.

Salesforce

Bidirectional sync between Zendesk Support and Salesforce CRM for unified customer data.

Slack

Create and manage Zendesk tickets directly from Slack channels with real-time notifications.

Jira

Link Zendesk tickets to Jira issues for seamless collaboration between support and engineering teams.

Shopify

View customer order data and manage e-commerce support directly within the Zendesk agent workspace.

Zendesk Marketplace

Components

DataModel

Arazzo

Arazzo

Arazzo

Arazzo

Arazzo

Arazzo

Arazzo

Arazzo

Arazzo

Arazzo

Arazzo

Arazzo

Arazzo

Arazzo

Arazzo

Arazzo

Arazzo

Arazzo

Arazzo

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Build 6

SDKs, sample code, and the tooling you integrate with

Packages

Packages

CLI

CLI

PostmanWorkspace

PostmanWorkspace

GitHubOrganization

GitHubOrganization

CLI

CLI

GitHubRepository

GitHubRepository

Access & Security 7

Authentication, authorization, and security posture

VulnerabilityDisclosure

VulnerabilityDisclosure

DomainSecurity

Authentication

OAuthScopes

TrustCenter

Security

Authentication

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Learn 1

Tutorials, courses, talks, and written guidance

Training

Training

Operate 6

Status, limits, changes, and where to get help

ChangeLog

StatusPage

Support

ChangeLog

RateLimits

Support

Commercial 3

Pricing, plans, and the legal terms of use

PrivacyPolicy

PrivacyPolicy

TermsOfService

TermsOfService

Pricing

Pricing

Company 4

The organization behind the API

LinkedIn

Blog

Blog

Blog

Blog

Partners

Partners

Other 2

Properties that don't map to a standard resource type

Overlay

Overlay

Marketplace

Marketplace

Source (apis.yml)

aid: zendesk
url: https://raw.githubusercontent.com/api-evangelist/zendesk/refs/heads/main/apis.yml
apis:
- aid: zendesk:help-center-articles
  name: Zendesk Help Center Articles API
  tags:
  - Articles
  - Help Center
  - Knowledge Base
  image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/apis-json-logo.jpg
  baseURL: https://{subdomain}.zendesk.com
  humanURL: https://developer.zendesk.com/api-reference/help_center/help-center-api/articles/
  properties:
  - url: https://developer.zendesk.com/api-reference/help_center/help-center-api/articles/
    type: Documentation
  description: The Zendesk Help Center Articles API lets you programmatically manage knowledge base articles in your Help
    Center. You can create, read, update, and delete articles, manage their translations, set user segment permissions for
    viewing access, and organize articles within sections. The API supports searching articles, managing article labels, and
    controlling article visibility for agents and end users.
- aid: zendesk:help-center-sections
  name: Zendesk Help Center Sections API
  tags:
  - Help Center
  - Knowledge Base
  - Sections
  image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/apis-json-logo.jpg
  baseURL: https://{subdomain}.zendesk.com
  humanURL: https://developer.zendesk.com/api-reference/help_center/help-center-api/sections/
  properties:
  - url: https://developer.zendesk.com/api-reference/help_center/help-center-api/sections/
    type: Documentation
  description: The Zendesk Help Center Sections API lets you create, read, update, and delete sections within your Help Center
    categories. Sections organize articles into logical groups and support multiple translations. You can specify user segment
    permissions to control viewing access and manage the ordering and placement of sections within categories.
- aid: zendesk:help-center-categories
  name: Zendesk Help Center Categories API
  tags:
  - Categories
  - Help Center
  - Knowledge Base
  image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/apis-json-logo.jpg
  baseURL: https://{subdomain}.zendesk.com
  humanURL: https://developer.zendesk.com/api-reference/help_center/help-center-api/categories/
  properties:
  - url: https://developer.zendesk.com/api-reference/help_center/help-center-api/categories/
    type: Documentation
  description: The Zendesk Help Center Categories API lets you programmatically manage the top-level organizational structure
    of your knowledge base. You can create, read, update, and delete categories, specify names and locales, and optionally
    define multiple translations for each category to support multilingual Help Centers.
- aid: zendesk:help-center-translations
  name: Zendesk Help Center Translations API
  tags:
  - Help Center
  - Localization
  - Translations
  image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/apis-json-logo.jpg
  baseURL: https://{subdomain}.zendesk.com
  humanURL: https://developer.zendesk.com/api-reference/help_center/help-center-api/translations/
  properties:
  - url: https://developer.zendesk.com/api-reference/help_center/help-center-api/translations/
    type: Documentation
  description: The Zendesk Help Center Translations API lets you manage multilingual content for articles, sections, and categories.
    You can create, read, update, and delete translations for Help Center content, list available locales, and check which
    translations are missing, enabling automated localization workflows and integration with external translation management
    systems.
- aid: zendesk:help-center-article-attachments
  name: Zendesk Help Center Article Attachments API
  tags:
  - Articles
  - Attachments
  - Help Center
  image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/apis-json-logo.jpg
  baseURL: https://{subdomain}.zendesk.com
  humanURL: https://developer.zendesk.com/api-reference/help_center/help-center-api/article_attachments/
  properties:
  - url: https://developer.zendesk.com/api-reference/help_center/help-center-api/article_attachments/
    type: Documentation
  description: The Zendesk Help Center Article Attachments API lets you manage file attachments associated with Help Center
    articles. You can upload new attachments, list existing ones for an article, and delete attachments that are no longer
    needed. The API supports multipart form data uploads for images, documents, and other file types used in knowledge base
    content.
- aid: zendesk:help-center-article-comments
  name: Zendesk Help Center Article Comments API
  tags:
  - Articles
  - Comments
  - Help Center
  image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/apis-json-logo.jpg
  baseURL: https://{subdomain}.zendesk.com
  humanURL: https://developer.zendesk.com/api-reference/help_center/help-center-api/article_comments/
  properties:
  - url: https://developer.zendesk.com/api-reference/help_center/help-center-api/article_comments/
    type: Documentation
  description: The Zendesk Help Center Article Comments API lets you manage comments on knowledge base articles. Users can
    provide feedback by adding comments to articles, and the API provides endpoints to list, create, update, and delete comments.
    The user must have a Zendesk account and their requests must be authenticated to add comments.
- aid: zendesk:help-center-article-labels
  name: Zendesk Help Center Article Labels API
  tags:
  - Articles
  - Help Center
  - Labels
  image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/apis-json-logo.jpg
  baseURL: https://{subdomain}.zendesk.com
  humanURL: https://developer.zendesk.com/api-reference/help_center/help-center-api/article_labels/
  properties:
  - url: https://developer.zendesk.com/api-reference/help_center/help-center-api/article_labels/
    type: Documentation
  description: The Zendesk Help Center Article Labels API lets you manage the labels applied to knowledge base articles. Labels
    help categorize and organize articles for easier discovery. You can list labels on an article, add new labels, and remove
    existing ones, enabling automated content tagging and organization of your knowledge base.
- aid: zendesk:help-center-topics
  name: Zendesk Help Center Topics API
  tags:
  - Community
  - Help Center
  - Topics
  image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/apis-json-logo.jpg
  baseURL: https://{subdomain}.zendesk.com
  humanURL: https://developer.zendesk.com/api-reference/help_center/help-center-api/topics/
  properties:
  - url: https://developer.zendesk.com/api-reference/help_center/help-center-api/topics/
    type: Documentation
  description: The Zendesk Help Center Topics API lets you manage community discussion topics in your Help Center. A topic
    represents a collection of community posts on a subject. You can create, read, update, and delete topics, set user segment
    permissions to control access, and organize community content for your users.
- aid: zendesk:help-center-posts
  name: Zendesk Help Center Posts API
  tags:
  - Community
  - Help Center
  - Posts
  image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/apis-json-logo.jpg
  baseURL: https://{subdomain}.zendesk.com
  humanURL: https://developer.zendesk.com/api-reference/help_center/help-center-api/posts/
  properties:
  - url: https://developer.zendesk.com/api-reference/help_center/help-center-api/posts/
    type: Documentation
  description: The Zendesk Help Center Posts API lets you manage community posts within Help Center topics. You can list all
    posts, all posts in a given topic, or all posts by a specific user. The API provides endpoints to create, read, update,
    and delete community posts, enabling programmatic management of community discussions.
- aid: zendesk:help-center-post-comments
  name: Zendesk Help Center Post Comments API
  tags:
  - Comments
  - Community
  - Help Center
  image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/apis-json-logo.jpg
  baseURL: https://{subdomain}.zendesk.com
  humanURL: https://developer.zendesk.com/api-reference/help_center/help-center-api/post_comments/
  properties:
  - url: https://developer.zendesk.com/api-reference/help_center/help-center-api/post_comments/
    type: Documentation
  description: The Zendesk Help Center Post Comments API lets you manage comments on community posts. You can list comments
    on a post, add new comments, update existing comments, and delete comments. This enables programmatic moderation and management
    of community discussions within Help Center.
- aid: zendesk:help-center-votes
  name: Zendesk Help Center Votes API
  tags:
  - Help Center
  - Votes
  image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/apis-json-logo.jpg
  baseURL: https://{subdomain}.zendesk.com
  humanURL: https://developer.zendesk.com/api-reference/help_center/help-center-api/votes/
  properties:
  - url: https://developer.zendesk.com/api-reference/help_center/help-center-api/votes/
    type: Documentation
  description: The Zendesk Help Center Votes API lets you access vote data for knowledge base and community content. You can
    list all votes cast by a given user, or all votes cast for a given article, article comment, post, or post comment. This
    enables reporting on content quality and user engagement with your Help Center.
- aid: zendesk:help-center-content-subscriptions
  name: Zendesk Help Center Content Subscriptions API
  tags:
  - Help Center
  - Subscriptions
  image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/apis-json-logo.jpg
  baseURL: https://{subdomain}.zendesk.com
  humanURL: https://developer.zendesk.com/api-reference/help_center/help-center-api/content_subscriptions/
  properties:
  - url: https://developer.zendesk.com/api-reference/help_center/help-center-api/content_subscriptions/
    type: Documentation
  description: The Zendesk Help Center Content Subscriptions API lets users subscribe to sections, articles, community posts,
    and community topics to receive notifications when content is added or updated. Users are notified when articles are added
    to sections, comments are added to articles or posts, or posts are added to topics.
- aid: zendesk:help-center-user-segments
  name: Zendesk Help Center User Segments API
  tags:
  - Help Center
  - Permissions
  - User Segments
  image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/apis-json-logo.jpg
  baseURL: https://{subdomain}.zendesk.com
  humanURL: https://developer.zendesk.com/api-reference/help_center/help-center-api/user_segments/
  properties:
  - url: https://developer.zendesk.com/api-reference/help_center/help-center-api/user_segments/
    type: Documentation
  description: The Zendesk Help Center User Segments API lets you manage user segments that control access to Help Center
    content. User segments define groups of users who can view specific articles, sections, or topics. You can create, read,
    update, and delete segments, and apply them to content to restrict or grant viewing access based on user attributes.
- aid: zendesk:help-center-permission-groups
  name: Zendesk Help Center Permission Groups API
  tags:
  - Help Center
  - Management
  - Permissions
  image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/apis-json-logo.jpg
  baseURL: https://{subdomain}.zendesk.com
  humanURL: https://developer.zendesk.com/api-reference/help_center/help-center-api/permission_groups/
  properties:
  - url: https://developer.zendesk.com/api-reference/help_center/help-center-api/permission_groups/
    type: Documentation
  description: The Zendesk Help Center Permission Groups API lets you manage which agents can create, update, archive, and
    publish articles. A management permission group consists of a set of privileges, each mapped to a user segment. This enables
    fine-grained control over who can manage knowledge base content.
- aid: zendesk:help-center-search
  name: Zendesk Help Center Search API
  tags:
  - Help Center
  - Search
  image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/apis-json-logo.jpg
  baseURL: https://{subdomain}.zendesk.com
  humanURL: https://developer.zendesk.com/api-reference/help_center/help-center-api/search/
  properties:
  - url: https://developer.zendesk.com/api-reference/help_center/help-center-api/search/
    type: Documentation
  description: The Zendesk Help Center Search API provides three different search endpoints for finding content in your knowledge
    base. The Search Articles and Search Posts endpoints enable you to search for articles and posts respectively, while the
    Unified Search endpoint allows you to search across articles, posts, and external content in a single query.
- aid: zendesk:talk
  name: Zendesk Talk API
  tags:
  - Phone
  - Talk
  - Voice
  image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/apis-json-logo.jpg
  baseURL: https://{subdomain}.zendesk.com
  humanURL: https://developer.zendesk.com/api-reference/voice/talk-api/introduction/
  properties:
  - url: https://developer.zendesk.com/api-reference/voice/talk-api/introduction/
    type: Documentation
  description: The Zendesk Talk API is the reference API for managing Zendesk voice capabilities. It provides endpoints for
    managing phone numbers, digital lines, greetings, greeting categories, IVRs, IVR routes and menus, call recordings, agent
    availabilities, voice settings, call stats, current queue activity, and incremental call exports. It is part of the Zendesk
    v2 API and uses the same authentication and pagination conventions.
- aid: zendesk:talk-phone-numbers
  name: Zendesk Talk Phone Numbers API
  tags:
  - Phone Numbers
  - Talk
  - Voice
  image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/apis-json-logo.jpg
  baseURL: https://{subdomain}.zendesk.com
  humanURL: https://developer.zendesk.com/api-reference/voice/talk-api/phone_numbers/
  properties:
  - url: https://developer.zendesk.com/api-reference/voice/talk-api/phone_numbers/
    type: Documentation
  description: The Zendesk Talk Phone Numbers API lets you manage the phone numbers in your Zendesk voice account. You can
    list existing phone numbers, search for available numbers to purchase, and manage phone number configurations for your
    Talk instance.
- aid: zendesk:talk-greetings
  name: Zendesk Talk Greetings API
  tags:
  - Greetings
  - Talk
  - Voice
  image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/apis-json-logo.jpg
  baseURL: https://{subdomain}.zendesk.com
  humanURL: https://developer.zendesk.com/api-reference/voice/talk-api/greetings/
  properties:
  - url: https://developer.zendesk.com/api-reference/voice/talk-api/greetings/
    type: Documentation
  description: The Zendesk Talk Greetings API lets you manage the greetings used in your Zendesk voice account. Zendesk provides
    default greetings, but you can replace them with custom greetings by uploading mp3 or wav files. Greetings are assigned
    to greeting categories and used in IVR menus and call routing flows.
- aid: zendesk:talk-ivrs
  name: Zendesk Talk IVRs API
  tags:
  - IVR
  - Talk
  - Voice
  image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/apis-json-logo.jpg
  baseURL: https://{subdomain}.zendesk.com
  humanURL: https://developer.zendesk.com/api-reference/voice/talk-api/ivrs/
  properties:
  - url: https://developer.zendesk.com/api-reference/voice/talk-api/ivrs/
    type: Documentation
  description: The Zendesk Talk IVRs API lets you manage Interactive Voice Response systems that use keypad tones to route
    customers to the right agent or department, provide recorded responses for frequently asked questions, and deflect calls.
    IVR is available on Talk Professional and Enterprise plans. The API covers IVRs, IVR menus, and IVR routes.
- aid: zendesk:talk-recordings
  name: Zendesk Talk Recordings API
  tags:
  - Recordings
  - Talk
  - Voice
  image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/apis-json-logo.jpg
  baseURL: https://{subdomain}.zendesk.com
  humanURL: https://developer.zendesk.com/api-reference/voice/talk-api/recordings/
  properties:
  - url: https://developer.zendesk.com/api-reference/voice/talk-api/recordings/
    type: Documentation
  description: The Zendesk Talk Recordings API lets you manage call recordings stored by Talk. Recordings are exposed in the
    corresponding ticket in a voice comment. The API provides endpoints to retrieve and delete recordings associated with
    calls, supporting compliance and data retention requirements.
- aid: zendesk:talk-stats
  name: Zendesk Talk Stats API
  tags:
  - Statistics
  - Talk
  - Voice
  image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/apis-json-logo.jpg
  baseURL: https://{subdomain}.zendesk.com
  humanURL: https://developer.zendesk.com/api-reference/voice/talk-api/stats/
  properties:
  - url: https://developer.zendesk.com/api-reference/voice/talk-api/stats/
    type: Documentation
  description: The Zendesk Talk Stats API provides access to call statistics and current queue activity for your voice account.
    You can retrieve agent overview metrics including average talk time, available time, and accepted transfers. The current
    queue activity endpoint provides real-time visibility into call volume, wait times, and agent activity.
- aid: zendesk:talk-availabilities
  name: Zendesk Talk Availabilities API
  tags:
  - Availabilities
  - Talk
  - Voice
  image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/apis-json-logo.jpg
  baseURL: https://{subdomain}.zendesk.com
  humanURL: https://developer.zendesk.com/api-reference/voice/talk-api/availabilities/
  properties:
  - url: https://developer.zendesk.com/api-reference/voice/talk-api/availabilities/
    type: Documentation
  description: The Zendesk Talk Availabilities API lets you manage and query agent availability for voice calls. It provides
    information about agent state, call status, and connection method, enabling real-time monitoring of which agents are available
    to take calls and their current activity status.
- aid: zendesk:talk-lines
  name: Zendesk Talk Lines API
  tags:
  - Lines
  - Talk
  - Voice
  image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/apis-json-logo.jpg
  baseURL: https://{subdomain}.zendesk.com
  humanURL: https://developer.zendesk.com/api-reference/voice/talk-api/lines/
  properties:
  - url: https://developer.zendesk.com/api-reference/voice/talk-api/lines/
    type: Documentation
  description: The Zendesk Talk Lines API lets you list the available lines, including both phone numbers and digital lines,
    in your Zendesk voice account. This provides a unified view of all voice communication channels configured for your Talk
    instance.
- aid: zendesk:talk-digital-lines
  name: Zendesk Talk Digital Lines API
  tags:
  - Digital Lines
  - Talk
  - Voice
  image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/apis-json-logo.jpg
  baseURL: https://{subdomain}.zendesk.com
  humanURL: https://developer.zendesk.com/api-reference/voice/talk-api/digital_lines/
  properties:
  - url: https://developer.zendesk.com/api-reference/voice/talk-api/digital_lines/
    type: Documentation
  description: The Zendesk Talk Digital Lines API lets you manage the digital lines in your Zendesk voice account. Digital
    lines enable browser-based calling without traditional phone numbers, providing an additional channel for voice communications
    within your Talk setup.
- aid: zendesk:talk-voice-settings
  name: Zendesk Talk Voice Settings API
  tags:
  - Settings
  - Talk
  - Voice
  image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/apis-json-logo.jpg
  baseURL: https://{subdomain}.zendesk.com
  humanURL: https://developer.zendesk.com/api-reference/voice/talk-api/voice_settings/
  properties:
  - url: https://developer.zendesk.com/api-reference/voice/talk-api/voice_settings/
    type: Documentation
  description: The Zendesk Talk Voice Settings API lets you view and manage the account settings of your Zendesk voice account.
    It provides endpoints to retrieve and update configuration options that control how your Talk instance operates.
- aid: zendesk:talk-partner-edition
  name: Zendesk Talk Partner Edition API
  tags:
  - Partner Edition
  - Talk
  - Voice
  image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/apis-json-logo.jpg
  baseURL: https://{subdomain}.zendesk.com
  humanURL: https://developer.zendesk.com/api-reference/voice/talk-partner-edition-api/introduction/
  properties:
  - url: https://developer.zendesk.com/api-reference/voice/talk-partner-edition-api/introduction/
    type: Documentation
  description: The Zendesk Talk Partner Edition API includes a Standard Call Object with endpoints to save, read, and update
    call-related data in Zendesk. It enables telephony partners to integrate their calling solutions with Zendesk by providing
    a standardized way to create and manage call records associated with support tickets.
- aid: zendesk:chat-accounts
  name: Zendesk Chat Accounts API
  tags:
  - Accounts
  - Chat
  image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/apis-json-logo.jpg
  baseURL: https://www.zopim.com
  humanURL: https://developer.zendesk.com/api-reference/live-chat/chat-api/accounts/
  properties:
  - url: https://developer.zendesk.com/api-reference/live-chat/chat-api/accounts/
    type: Documentation
  description: The Zendesk Chat Accounts API lets you get or set account information for your Zendesk Chat instance. If you
    created your Zendesk Chat account in Zendesk Support, access to the Chat Accounts and Agents APIs is restricted to GET
    requests. You can still use the other Chat APIs normally.
- aid: zendesk:chat-agents
  name: Zendesk Chat Agents API
  tags:
  - Agents
  - Chat
  image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/apis-json-logo.jpg
  baseURL: https://www.zopim.com
  humanURL: https://developer.zendesk.com/api-reference/live-chat/chat-api/agents/
  properties:
  - url: https://developer.zendesk.com/api-reference/live-chat/chat-api/agents/
    type: Documentation
  description: The Zendesk Chat Agents API lets you get or set agent information for your Zendesk Chat instance. If you created
    your Zendesk Chat account in Zendesk Support, access to the Agents API is restricted to GET requests, but you can still
    use other Chat APIs normally.
- aid: zendesk:chat-visitors
  name: Zendesk Chat Visitors API
  tags:
  - Chat
  - Visitors
  image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/apis-json-logo.jpg
  baseURL: https://www.zopim.com
  humanURL: https://developer.zendesk.com/api-reference/live-chat/chat-api/visitors/
  properties:
  - url: https://developer.zendesk.com/api-reference/live-chat/chat-api/visitors/
    type: Documentation
  description: The Zendesk Chat Visitors API lets you get or set visitor information for your Zendesk Chat instance. Visitors
    represent end users who initiate chat sessions through the Zendesk Chat widget on your website or application.
- aid: zendesk:chat-chats
  name: Zendesk Chat Chats API
  tags:
  - Chat
  - Conversations
  image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/apis-json-logo.jpg
  baseURL: https://www.zopim.com
  humanURL: https://developer.zendesk.com/api-reference/live-chat/chat-api/chats/
  properties:
  - url: https://developer.zendesk.com/api-reference/live-chat/chat-api/chats/
    type: Documentation
  description: The Zendesk Chat Chats API provides access to individual chat records with information including agent IDs,
    agent names, department information, chat history, conversions, and goal attributions. You can list and search chat transcripts
    for reporting, compliance, and quality assurance purposes.
- aid: zendesk:chat-departments
  name: Zendesk Chat Departments API
  tags:
  - Chat
  - Departments
  image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/apis-json-logo.jpg
  baseURL: https://www.zopim.com
  humanURL: https://developer.zendesk.com/api-reference/live-chat/chat-api/departments/
  properties:
  - url: https://developer.zendesk.com/api-reference/live-chat/chat-api/departments/
    type: Documentation
  description: The Zendesk Chat Departments API lets you get or set department information for your Chat instance. Departments
    enable you to route chats to specific groups of agents, configure operating hours, and organize your chat support by team
    or function.
- aid: zendesk:chat-shortcuts
  name: Zendesk Chat Shortcuts API
  tags:
  - Chat
  - Shortcuts
  image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/apis-json-logo.jpg
  baseURL: https://www.zopim.com
  humanURL: https://developer.zendesk.com/api-reference/live-chat/chat-api/shortcuts/
  properties:
  - url: https://developer.zendesk.com/api-reference/live-chat/chat-api/shortcuts/
    type: Documentation
  description: The Zendesk Chat Shortcuts API lets you manage canned responses that agents can use during live chat conversations.
    You can list all shortcuts for the account, create new ones, update existing shortcuts, and delete them, with support
    for scoping by departments and agents.
- aid: zendesk:chat-triggers
  name: Zendesk Chat Triggers API
  tags:
  - Chat
  - Triggers
  image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/apis-json-logo.jpg
  baseURL: https://www.zopim.com
  humanURL: https://developer.zendesk.com/api-reference/live-chat/chat-api/triggers/
  properties:
  - url: https://developer.zendesk.com/api-reference/live-chat/chat-api/triggers/
    type: Documentation
  description: The Zendesk Chat Triggers API lets you manage proactive chat triggers that automatically engage visitors based
    on specified conditions. You can list triggers, add new triggers, update, and delete them. Chat triggers can be set to
    run when a visitor loads the chat widget or based on other visitor activity.
- aid: zendesk:chat-bans
  name: Zendesk Chat Bans API
  tags:
  - Bans
  - Chat
  image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/apis-json-logo.jpg
  baseURL: https://www.zopim.com
  humanURL: https://developer.zendesk.com/api-reference/live-chat/chat-api/bans/
  properties:
  - url: https://developer.zendesk.com/api-reference/live-chat/chat-api/bans/
    type: Documentation
  description: The Zendesk Chat Bans API lets you manage banned visitors in your Chat account. You can list banned visitors
    with cursor-based pagination, create new bans, and remove existing bans to control which visitors can access your live
    chat.
- aid: zendesk:chat-roles
  name: Zendesk Chat Roles API
  tags:
  - Chat
  - Roles
  image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/apis-json-logo.jpg
  baseURL: https://www.zopim.com
  humanURL: https://developer.zendesk.com/api-reference/live-chat/chat-api/roles/
  properties:
  - url: https://developer.zendesk.com/api-reference/live-chat/chat-api/roles/
    type: Documentation
  description: The Zendesk Chat Roles API lets you manage agent roles and permissions within your Chat account. You can retrieve
    role definitions and manage role assignments to control what actions different agents can perform in the chat interface.
- aid: zendesk:chat-skills
  name: Zendesk Chat Skills API
  tags:
  - Chat
  - Skills
  image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/apis-json-logo.jpg
  baseURL: https://www.zopim.com
  humanURL: https://developer.zendesk.com/api-reference/live-chat/chat-api/skills/
  properties:
  - url: https://developer.zendesk.com/api-reference/live-chat/chat-api/skills/
    type: Documentation
  description: The Zendesk Chat Skills API lets you manage skills used for routing chats to qualified agents. You can get
    or set skill information, enabling skills-based routing where chats are directed to agents with specific expertise or
    language capabilities.
- aid: zendesk:chat-goals
  name: Zendesk Chat Goals API
  tags:
  - Chat
  - Goals
  image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/apis-json-logo.jpg
  baseURL: https://www.zopim.com
  humanURL: https://developer.zendesk.com/api-reference/live-chat/chat-api/goals/
  properties:
  - url: https://developer.zendesk.com/api-reference/live-chat/chat-api/goals/
    type: Documentation
  description: The Zendesk Chat Goals API lets you manage conversion goals for your Chat account. Goals track specific visitor
    actions such as page visits or purchases that occur during or after a chat session, enabling you to measure the impact
    of chat on business outcomes.
- aid: zendesk:chat-routing-settings
  name: Zendesk Chat Routing Settings API
  tags:
  - Chat
  - Routing
  image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/apis-json-logo.jpg
  baseURL: https://www.zopim.com
  humanURL: https://developer.zendesk.com/api-reference/live-chat/chat-api/routing_settings/
  properties:
  - url: https://developer.zendesk.com/api-reference/live-chat/chat-api/routing_settings/
    type: Documentation
  description: The Zendesk Chat Routing Settings API lets you get or modify chat routing settings for your account. It controls
    how incoming chats are distributed to available agents based on configured rules and policies.
- aid: zendesk:real-time-chat
  name: Zendesk Real-Time Chat API
  tags:
  - Chat
  - Real-Time
  - Streaming
  image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/apis-json-logo.jpg
  baseURL: https://rtm.zopim.com
  humanURL: https://developer.zendesk.com/api-reference/live-chat/real-time-chat-api/introduction/
  properties:
  - url: https://developer.zendesk.com/api-reference/live-chat/real-time-chat-api/introduction/
    type: Documentation
  description: The Zendesk Real-Time Chat API provides streaming access to real-time chat metrics and activity data. It enables
    building live dashboards and monitoring tools that display current chat volume, agent activity, and visitor information
    as events occur.
- aid: zendesk:chat-conversations
  name: Zendesk Chat Conversations API
  tags:
  - Chat
  - Conversations
  - GraphQL
  image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/apis-json-logo.jpg
  baseURL: https://chat-api.zopim.com
  humanURL: https://developer.zendesk.com/api-reference/live-chat/chat-conversations-api/conversations-api/
  properties:
  - url: https://developer.zendesk.com/api-reference/live-chat/chat-conversations-api/conversations-api/
    type: Documentation
  - url: graphql/zendesk-graphql.md
    type: GraphQL
  description: The Zendesk Chat Conversations API lets your application act as a Zendesk Chat agent and interact with customers.
    It is a GraphQL API that supports WebSocket connections for real-time message exchange. Note that this API is in maintenance
    mode and is not receiving new features.
- aid: zendesk:webhooks
  name: Zendesk Webhooks API
  tags:
  - Webhooks
  image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/apis-json-logo.jpg
  baseURL: https://{subdomain}.zendesk.com
  humanURL: https://developer.zendesk.com/api-reference/webhooks/webhooks-api/webhooks/
  properties:
  - url: https://developer.zendesk.com/api-reference/webhooks/webhooks-api/webhooks/
    type: Documentation
  - url: asyncapi/zendesk-webhooks-asyncapi.yml
    type: AsyncAPI
  description: The Zendesk Webhooks API lets you create, manage, and monitor webhooks that send HTTP requests to specified
    URLs in response to events in Zendesk. It is the modern replacement for legacy targets, supporting event types for tickets,
    users, organizations, and messaging. You can create, list, update, test, and delete webhooks, and inspect invocation logs
    for troubleshooting.
- aid: zendesk:sell-contacts
  name: Zendesk Sell Contacts API
  tags:
  - Contacts
  - CRM
  - Sell
  image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/apis-json-logo.jpg
  baseURL: https://api.getbase.com
  humanURL: https://developer.zendesk.com/api-reference/sales-crm/resources/contacts/
  properties:
  - url: https://developer.zendesk.com/api-reference/sales-crm/resources/contacts/
    type: Documentation
  description: The Zendesk Sell Contacts API provides a simple interface to manage your contacts. A contact represents an
    individual or an organization. Each contact has customer_status and prospect_status fields describing the relationship
    to your business. You can create, read, update, and delete contacts.
- aid: zendesk:sell-leads
  name: Zendesk Sell Leads API
  tags:
  - CRM
  - Leads
  - Se

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# Full source: https://raw.githubusercontent.com/api-evangelist/zendesk/refs/heads/main/apis.yml