Zendesk
Zendesk provides customer service and engagement software that helps businesses manage support tickets, automate workflows, and offer multi-channel supportincluding email, chat, social media, and phonethrough a unified platform.
APIs
Zendesk Assignables API
The Zendesk Assignables API lets you find out who or what can be assigned to a piece of worktypically a ticketgiven your accounts permissions, groups, and routing rules. It retu...
Zendesk Target Type API
The Zendesk Target Types API exposes a catalog of the legacy target integrations your Zendesk account supportssuch as email or HTTP/URL targetsthat triggers and automations can ...
Zendesk Account API
The Zendesk Account API lets you programmatically work with account-level records and settings so you can keep Zendesk in sync with the rest of your stack. In Zendesk Sell, it e...
Zendesk Accounts API
The Zendesk Sell Accounts API lets you programmatically manage the company records (accounts) in your CRM. It provides REST endpoints to create, read, update, and delete account...
Zendesk Activities API
The Zendesk Sell Activities API lets you programmatically manage the work your sales team doessuch as calls, emails, meetings, and tasksby creating, reading, updating, and delet...
Zendesk Any Channel API
The Zendesk Any Channel API (also called the Channel Framework) lets developers turn virtually any external communication sourcemessaging apps, social networks, SMS gateways, cu...
Zendesk Approval Workflow Instances API
The Zendesk Approval Workflow Instances API lets you programmatically start, track, and manage approvals that are built with Zendesks workflow tools. Using REST endpoints, you c...
Zendesk Attachments API
The Zendesk Attachments API lets you handle files that users add to Zendesk, primarily for ticket comments (and, via related endpoints, other content like help center articles)....
Zendesk Audit Logs API
The Zendesk Audit Logs API lets you programmatically retrieve a chronological record of important administrative and security-related events in your Zendesk accountsuch as confi...
Zendesk Autocomplete API
The Zendesk Autocomplete API provides fast, typeahead-style suggestions for common Zendesk resourcesmost notably users and organizationsso your app can quickly find matches as s...
Zendesk Automations API
The Zendesk Automations API lets you programmatically manage time-based business rules that keep Support tickets moving without manual work. Automations evaluate ticket conditio...
Zendesk Bookmarks API
The Zendesk Bookmarks API lets you programmatically manage an agents personal starred items in Zendesk, providing endpoints to list, create, and delete bookmarks. A bookmark is ...
Zendesk Brand Agents API
The Zendesk Brand Agents API lets you programmatically manage which agents have access to which brands in a multibrand Zendesk Support account. It provides endpoints to list the...
Zendesk Brands API
The Zendesk Brands API is part of the Zendesk Support API that lets you programmatically manage a multibrand setup. It provides endpoints to list, create, update, delete, and fe...
Zendesk Channels API
The Zendesk Channels API (Channel Framework) lets developers build custom integrations that bring messages from any external source into Zendesk and send agent replies back out ...
Zendesk Chat File Redactions API
The Zendesk Chat File Redactions API lets administrators and trusted tools permanently remove files that were shared in live chat conversations. By redacting a file, its asset i...
Zendesk Chat Redactions API
The Zendesk Chat Redactions API lets you programmatically remove sensitive information from chat transcripts and any shared files, so teams can meet security and privacy require...
Zendesk Comment Redactions API
The Zendesk Comment Redactions API lets you programmatically and permanently remove sensitive information from ticket conversations without deleting the entire message. By targe...
Zendesk Custom Objects API
The Zendesk Custom Objects API lets you model and store your own business datasuch as orders, subscriptions, devices, or contractsdirectly in Zendesk and relate it to native res...
Zendesk Custom Roles API
The Zendesk Custom Roles API lets you programmatically manage the agent permission sets used in Zendesk Support (typically on Enterprise plans). Through it, you can list and fet...
Zendesk Custom Status API
The Zendesk Custom Status API lets you programmatically manage the custom ticket statuses your account uses beyond the builtins. With it, you can list and retrieve statuses, cre...
Zendesk Custom Statuses API
The Zendesk Custom Statuses API lets you programmatically create, read, update, delete, and reorder the custom ticket statuses your account uses, giving you more granular workfl...
Zendesk Deleted Tickets API
The Zendesk Deleted Tickets API lets you manage tickets that have been soft-deleted in Zendesk Support. It provides endpoints to list and inspect deleted tickets, restore them t...
Zendesk Deleted Users API
The Zendesk Deleted Users API lets administrators manage users who have been soft-deleted in a Zendesk Support account. It provides endpoints to list and inspect deleted user re...
Zendesk Deletion Schedules API
The Zendesk Deletion Schedules API lets you programmatically plan and manage future-dated deletions of data in Zendesk to meet retention and privacy requirements (for example, G...
Zendesk Dynamic Content API
The Zendesk Dynamic Content API lets you manage reusable, localized text snippetscalled dynamic content itemsso you can keep messages consistent across macros, triggers, automat...
Zendesk Email Notifications API
The Zendesk Email Notifications API (in Zendesk Support) lets admins and developers programmatically inspect the outbound emails Zendesk sendssuch as ticket update notifications...
Zendesk Group Memberships API
The Zendesk Group Memberships API lets you programmatically manage the relationship between users (typically agents) and groups in a Zendesk Support account. With it, you can li...
Zendesk Group SLAs API
The Zendesk Group SLAs API lets you manage and report on service-level targets that are scoped to support groups, not just to tickets overall. With it, you can programmatically ...
Zendesk Groups API
The Zendesk Groups API lets you programmatically manage the agent groups that power ticket routing and workflows in Zendesk Support. With it, you can create, list, retrieve, upd...
Zendesk Imports API
The Zendesk Imports API lets you programmatically load large volumes of records into Zendesk in a controlled, asynchronous wayideal for migrations, initial seeding, or ongoing s...
Zendesk Incremental API
The Zendesk Incremental API lets you export only the records that have changed since a specific point in time, making it easy to keep external systems in sync without repeatedly...
Zendesk Job Statuses
Zendesk Job Statuses is the mechanism and API resource that tracks long-running, asynchronous tasks kicked off in Zendesksuch as bulk ticket updates, user or organization import...
Zendesk Locales API
The Zendesk Locales API is a read-only service that lets you discover which languages and regional variants Zendesk supports and which are enabled on your account. It provides l...
Zendesk Macros API
The Zendesk Macros API lets you programmatically manage the reusable, predefined actions that agents apply to Support tickets. With it, you can list, create, update, delete, and...
Zendesk Oauth API
The Zendesk OAuth API implements the OAuth 2.0 standard to let apps securely access Zendesk data on a users or accounts behalf without sharing passwords. Developers register an ...
Zendesk Object Layouts API
The Zendesk Object Layouts API lets you programmatically control how record pages look and behave in Agent Workspace. It provides CRUD endpoints to define which fields and compo...
Zendesk Organization Fields API
The Zendesk Organization Fields API lets you define and manage the custom fields that appear on organization records in Zendesk Support. You can list and inspect existing fields...
Zendesk Organization Memberships API
The Zendesk Organization Memberships API lets you programmatically manage the links between users and organizations in Zendesk. With it, you can create, list, find, and delete o...
Zendesk Organization Merges API
Zendesks Organization Merges API lets you consolidate two organizations into one clean record by merging a source organization into a target. During a merge, all users belonging...
Zendesk Organization Subscriptions API
The Zendesk Organization Subscriptions API lets you programmatically manage which users follow an organization so they automatically receive notifications about that organizatio...
Zendesk Organizations API
The Zendesk Organizations API is a RESTful interface for managing the companies or groups that your users belong to in Zendesk Support. It lets you create, read, update, and del...
Zendesk Problems API
The Zendesk Problems API helps you manage problem tickets and their relationship to incident tickets, so you can track and resolve widespread issues affecting multiple customers...
Zendesk Push Notification Devices API
The Zendesk Push Notification Devices API lets you register and manage the mobile devices that should receive push notifications for a given Zendesk user. With it, you can creat...
Zendesk Queues API
The Zendesk Queues API provides programmatic control over the queues that route work to agents across channels, letting you define and manage how tickets, messages, or calls are...
Zendesk Recipient Addresses API
The Zendesk Recipient Addresses API lets you programmatically manage the email identities your Zendesk Support account can send from in ticket notifications. It allows you to li...
Zendesk Relationships API
The Zendesk Relationships API lets you model, create, and query links between data entities in Zendesk, spanning both standard resources (like users, organizations, and tickets)...
Zendesk Requests API
The Zendesk Requests API is the end-userfacing interface for support tickets, designed for customers to create, view, and update their own requests from web or mobile apps witho...
Zendesk Resource Collections API
The Zendesk Resource Collections API provides a single, consistent way to list and retrieve Zendesk objectssuch as tickets, users, organizations, and knowledge contentwithout ha...
Zendesk Routing API
The Zendesk Routing API gives you programmatic control over how customer work is distributed to agents across channels. It lets you create and update work items (from tickets, m...
Zendesk Satisfaction Ratings API
Zendesks Satisfaction Ratings API lets you programmatically work with customer satisfaction (CSAT) results tied to Support tickets. It provides endpoints to retrieve and page th...
Zendesk Satisfaction Reasons API
The Zendesk Satisfaction Reasons API lets you programmatically manage the predefined list of reasons customers can choose when they leave a bad satisfaction rating on a ticket. ...
Zendesk Search API
The Zendesk Search API lets you programmatically find records across your Zendesk Support accountprimarily tickets, users, and organizationsusing a flexible query language that ...
Zendesk Sessions API
The Zendesk Sessions API lets you audit and control users active sign-in sessions in your Zendesk account. It provides endpoints to list current sessions (for the authenticated ...
Zendesk Sharing Agreements API
The Zendesk Sharing Agreements API lets you programmatically set up and manage ticketsharing relationships between separate Zendesk accounts so teams can collaborate on the same...
Zendesk Skips API
The Zendesk Skips API provides programmatic access to events where an agent doesnt accept or actively skips a routed work item (such as a ticket or conversation) in omnichannel ...
Zendesk SLAs API
The Zendesk SLAs API lets you programmatically manage and track service level agreement policies in Zendesk Support. It enables you to list, create, update, delete, and reorder ...
Zendesk Suspended Tickets API
The Zendesk Suspended Tickets API lets you programmatically find and manage inbound emails that Zendesk quarantines as suspended before they become tickets. You can list and ins...
Zendesk Tags API
The Zendesk Tags API (part of the Support API) lets you programmatically manage the freeform tags used to categorize records in Zendesk. It provides REST endpoints to list all t...
Zendesk Target Failures API
The Zendesk Target Failures API helps you monitor and troubleshoot failed delivery attempts to legacy targets (such as HTTP, URL, or email targets) that triggers and automations...
Zendesk Targets API
The Zendesk Targets API lets you programmatically manage targets, which are external destinations that Zendesk Support triggers and automations can notify when conditions are me...
Zendesk Ticket Audits API
The Zendesk Ticket Audits API exposes the complete, immutable change history of a Support ticket, letting you retrieve every audit generated whenever a ticket is created or upda...
Zendesk Ticket Content Pins API
The Zendesk Ticket Content Pins API lets you programmatically manage the pinned references that keep important information visible on a support ticket. With it, you can create, ...
Zendesk Ticket Fields API
The Zendesk Ticket Fields API lets you programmatically manage the structured fields that appear on Zendesk Support tickets.
Zendesk Ticket Form Statuses API
The Zendesk Ticket Form Statuses API lets you control which ticket statuses (including custom ticket statuses) are available on each ticket form, so you can tailor status option...
Zendesk Ticket Forms API
The Zendesk Ticket Forms API lets you programmatically create, read, update, delete, and reorder the ticket forms that shape how tickets are submitted and displayed in Zendesk S...
Zendesk Ticket Metrics API
The Zendesk Ticket Metrics API lets you programmatically access the operational and SLA metrics that Zendesk calculates for each support ticket. It provides perticket summaries ...
Zendesk Tickets API
The Zendesk Tickets API is the primary REST interface for managing support tickets programmatically. It lets you create, read, update, and delete tickets; set core and custom fi...
Zendesk Trigger Categories API
The Zendesk Trigger Categories API lets you programmatically organize Zendesk Support triggers into logical groups, making large sets of business rules easier to manage at scale...
Zendesk Triggers API
The Zendesk Triggers API lets you programmatically manage the ticket triggers that power automation in Zendesk Support. Triggers are eventbased business rules that run immediate...
Zendesk Uploads API
The Zendesk Uploads API lets you upload files to Zendesk Support so they can be attached to tickets or embedded inline in ticket comments. When you POST a file, the API creates ...
Zendesk User Fields API
The Zendesk User Fields API lets you programmatically define and manage the custom attributes you store on users in Zendesk Support. You can list, create, update, and delete use...
Zendesk Users API
The Zendesk Users API is part of the Zendesk Support REST API and lets you programmatically manage the people in your accountend users, agents, and admins. It provides endpoints...
Zendesk Views API
The Zendesk Views API lets you programmatically manage and use ticket viewsthe saved sets of filtering, sorting, and column rules that define agent queues. With it, you can list...
Zendesk Workspaces API
The Zendesk Workspaces API lets you programmatically create, read, update, delete, and prioritize contextual workspaces that shape the Agent Workspace experience. With it, admin...
Zendesk Help Center Articles API
The Zendesk Help Center Articles API lets you programmatically manage knowledge base articles in your Help Center. You can create, read, update, and delete articles, manage thei...
Zendesk Help Center Sections API
The Zendesk Help Center Sections API lets you create, read, update, and delete sections within your Help Center categories. Sections organize articles into logical groups and su...
Zendesk Help Center Categories API
The Zendesk Help Center Categories API lets you programmatically manage the top-level organizational structure of your knowledge base. You can create, read, update, and delete c...
Zendesk Help Center Translations API
The Zendesk Help Center Translations API lets you manage multilingual content for articles, sections, and categories. You can create, read, update, and delete translations for H...
Zendesk Help Center Article Attachments API
The Zendesk Help Center Article Attachments API lets you manage file attachments associated with Help Center articles. You can upload new attachments, list existing ones for an ...
Zendesk Help Center Article Comments API
The Zendesk Help Center Article Comments API lets you manage comments on knowledge base articles. Users can provide feedback by adding comments to articles, and the API provides...
Zendesk Help Center Article Labels API
The Zendesk Help Center Article Labels API lets you manage the labels applied to knowledge base articles. Labels help categorize and organize articles for easier discovery. You ...
Zendesk Help Center Topics API
The Zendesk Help Center Topics API lets you manage community discussion topics in your Help Center. A topic represents a collection of community posts on a subject. You can crea...
Zendesk Help Center Posts API
The Zendesk Help Center Posts API lets you manage community posts within Help Center topics. You can list all posts, all posts in a given topic, or all posts by a specific user....
Zendesk Help Center Post Comments API
The Zendesk Help Center Post Comments API lets you manage comments on community posts. You can list comments on a post, add new comments, update existing comments, and delete co...
Zendesk Help Center Votes API
The Zendesk Help Center Votes API lets you access vote data for knowledge base and community content. You can list all votes cast by a given user, or all votes cast for a given ...
Zendesk Help Center Content Subscriptions API
The Zendesk Help Center Content Subscriptions API lets users subscribe to sections, articles, community posts, and community topics to receive notifications when content is adde...
Zendesk Help Center User Segments API
The Zendesk Help Center User Segments API lets you manage user segments that control access to Help Center content. User segments define groups of users who can view specific ar...
Zendesk Help Center Permission Groups API
The Zendesk Help Center Permission Groups API lets you manage which agents can create, update, archive, and publish articles. A management permission group consists of a set of ...
Zendesk Help Center Search API
The Zendesk Help Center Search API provides three different search endpoints for finding content in your knowledge base. The Search Articles and Search Posts endpoints enable yo...
Zendesk Talk API
The Zendesk Talk API is the reference API for managing Zendesk voice capabilities. It provides endpoints for managing phone numbers, digital lines, greetings, greeting categorie...
Zendesk Talk Phone Numbers API
The Zendesk Talk Phone Numbers API lets you manage the phone numbers in your Zendesk voice account. You can list existing phone numbers, search for available numbers to purchase...
Zendesk Talk Greetings API
The Zendesk Talk Greetings API lets you manage the greetings used in your Zendesk voice account. Zendesk provides default greetings, but you can replace them with custom greetin...
Zendesk Talk IVRs API
The Zendesk Talk IVRs API lets you manage Interactive Voice Response systems that use keypad tones to route customers to the right agent or department, provide recorded response...
Zendesk Talk Recordings API
The Zendesk Talk Recordings API lets you manage call recordings stored by Talk. Recordings are exposed in the corresponding ticket in a voice comment. The API provides endpoints...
Zendesk Talk Stats API
The Zendesk Talk Stats API provides access to call statistics and current queue activity for your voice account. You can retrieve agent overview metrics including average talk t...
Zendesk Talk Availabilities API
The Zendesk Talk Availabilities API lets you manage and query agent availability for voice calls. It provides information about agent state, call status, and connection method, ...
Zendesk Talk Lines API
The Zendesk Talk Lines API lets you list the available lines, including both phone numbers and digital lines, in your Zendesk voice account. This provides a unified view of all ...
Zendesk Talk Digital Lines API
The Zendesk Talk Digital Lines API lets you manage the digital lines in your Zendesk voice account. Digital lines enable browser-based calling without traditional phone numbers,...
Zendesk Talk Voice Settings API
The Zendesk Talk Voice Settings API lets you view and manage the account settings of your Zendesk voice account. It provides endpoints to retrieve and update configuration optio...
Zendesk Talk Partner Edition API
The Zendesk Talk Partner Edition API includes a Standard Call Object with endpoints to save, read, and update call-related data in Zendesk. It enables telephony partners to inte...
Zendesk Chat Accounts API
The Zendesk Chat Accounts API lets you get or set account information for your Zendesk Chat instance. If you created your Zendesk Chat account in Zendesk Support, access to the ...
Zendesk Chat Agents API
The Zendesk Chat Agents API lets you get or set agent information for your Zendesk Chat instance. If you created your Zendesk Chat account in Zendesk Support, access to the Agen...
Zendesk Chat Visitors API
The Zendesk Chat Visitors API lets you get or set visitor information for your Zendesk Chat instance. Visitors represent end users who initiate chat sessions through the Zendesk...
Zendesk Chat Chats API
The Zendesk Chat Chats API provides access to individual chat records with information including agent IDs, agent names, department information, chat history, conversions, and g...
Zendesk Chat Departments API
The Zendesk Chat Departments API lets you get or set department information for your Chat instance. Departments enable you to route chats to specific groups of agents, configure...
Zendesk Chat Shortcuts API
The Zendesk Chat Shortcuts API lets you manage canned responses that agents can use during live chat conversations. You can list all shortcuts for the account, create new ones, ...
Zendesk Chat Triggers API
The Zendesk Chat Triggers API lets you manage proactive chat triggers that automatically engage visitors based on specified conditions. You can list triggers, add new triggers, ...
Zendesk Chat Bans API
The Zendesk Chat Bans API lets you manage banned visitors in your Chat account. You can list banned visitors with cursor-based pagination, create new bans, and remove existing b...
Zendesk Chat Roles API
The Zendesk Chat Roles API lets you manage agent roles and permissions within your Chat account. You can retrieve role definitions and manage role assignments to control what ac...
Zendesk Chat Skills API
The Zendesk Chat Skills API lets you manage skills used for routing chats to qualified agents. You can get or set skill information, enabling skills-based routing where chats ar...
Zendesk Chat Goals API
The Zendesk Chat Goals API lets you manage conversion goals for your Chat account. Goals track specific visitor actions such as page visits or purchases that occur during or aft...
Zendesk Chat Routing Settings API
The Zendesk Chat Routing Settings API lets you get or modify chat routing settings for your account. It controls how incoming chats are distributed to available agents based on ...
Zendesk Real-Time Chat API
The Zendesk Real-Time Chat API provides streaming access to real-time chat metrics and activity data. It enables building live dashboards and monitoring tools that display curre...
Zendesk Chat Conversations API
The Zendesk Chat Conversations API lets your application act as a Zendesk Chat agent and interact with customers. It is a GraphQL API that supports WebSocket connections for rea...
Zendesk Webhooks API
The Zendesk Webhooks API lets you create, manage, and monitor webhooks that send HTTP requests to specified URLs in response to events in Zendesk. It is the modern replacement f...
Zendesk Sell Contacts API
The Zendesk Sell Contacts API provides a simple interface to manage your contacts. A contact represents an individual or an organization. Each contact has customer_status and pr...
Zendesk Sell Leads API
The Zendesk Sell Leads API provides a simple interface to manage leads. A lead represents an individual or organization that expresses interest in your goods or services. You ca...
Zendesk Sell Deals API
The Zendesk Sell Deals API provides a simple interface to manage deals. You can create, delete, and update deals, retrieve individual deals or lists of all deals. Every deal can...
Zendesk Sell Pipelines API
The Zendesk Sell Pipelines API provides a read-only interface to your sales pipeline definitions. Sales pipelines consist of a sequence of stages that deals progress through as ...
Zendesk Sell Stages API
The Zendesk Sell Stages API provides read-only access to details of your sales pipeline stages. Stages are key components of a sales pipeline, and each stage can have any number...
Zendesk Sell Tasks API
The Zendesk Sell Tasks API provides a simple interface to manage tasks. A task can be either floating (associated only with a user) or related (associated with a lead, contact, ...
Zendesk Sell Notes API
The Zendesk Sell Notes API provides a simple interface to manage notes. You can create, read, update, and delete notes associated with leads, contacts, and deals in your CRM.
Zendesk Sell Calls API
The Zendesk Sell Calls API lets you create, read, and delete call records in your CRM. Calls can be associated with leads, contacts, and deals to maintain a complete activity hi...
Zendesk Sell Text Messages API
The Zendesk Sell Text Messages API provides read-only access to text messages sent and received within Zendesk Sell. You can retrieve individual messages and list all text messa...
Zendesk Sell Products API
The Zendesk Sell Products API lets you manage your product catalog. You can create, read, update, and delete products. To add products to a deal, create an Order and then popula...
Zendesk Sell Orders API
The Zendesk Sell Orders API provides a simple interface to manage orders. An order is a list of line items associated with a deal. You can create, read, update, and delete order...
Zendesk Sell Line Items API
The Zendesk Sell Line Items API lets you manage individual line items within orders. Line items correspond to products in your catalog and include quantity, pricing, and currenc...
Zendesk Sell Collaborations API
The Zendesk Sell Collaborations API provides a simple interface to manage collaborations. You can create, read, and delete collaborations to enable team members to work together...
Zendesk Sell Sequences API
The Zendesk Sell Sequences API provides a read-only interface to sequences. A sequence is a set of steps with timeliness of their execution, where each step can be either an aut...
Zendesk Sell Lead Sources API
The Zendesk Sell Lead Sources API provides a simple interface to manage lead sources. You can create, read, update, and delete sources to track where your leads originate from.
Zendesk Sell Deal Sources API
The Zendesk Sell Deal Sources API provides a simple interface to manage deal sources. You can create, read, update, and delete sources to track where your deals originate from.
Zendesk Sell Lead Conversions API
The Zendesk Sell Lead Conversions API provides a simple interface to manage lead conversions. You can create or read lead conversions that transform leads into contacts and opti...
Zendesk Sell Tags API
The Zendesk Sell Tags API provides a simple interface to manage tags. You can create, read, update, and delete tags used to categorize and organize leads, contacts, and deals in...
Zendesk Sell Custom Fields API
The Zendesk Sell Custom Fields API lets you manage custom fields for leads, contacts, and deals. You can assign any number of custom fields as key-value pairs. Custom fields mus...
Zendesk Sunshine Conversations API
The Zendesk Sunshine Conversations API is a messaging platform that lets you unify messages from every channel into a single conversation and build interactive experiences. You ...
Zendesk Omnichannel API
The Zendesk Omnichannel API provides access to agent availability and status information across Zendesk channels. It includes unified and custom agent statuses, per-channel agen...
Zendesk Unified Agent Statuses API
The Zendesk Unified Agent Statuses API lets you manage and query unified agent statuses that span across all channels in omnichannel routing. It provides a single view of each a...
Zendesk Omnichannel Engagements API
The Zendesk Omnichannel Engagements API provides access to engagement data for agents across all channels. It enables tracking and reporting on how agents interact with work ite...
Zendesk Apps API
The Zendesk Apps API lets you manage apps installed on your Zendesk account. It lists all public apps on the Zendesk Marketplace, and for authenticated agents and admins, also l...
Zendesk Account Settings API
The Zendesk Account Settings API lets you view and manage the configuration settings for your Zendesk Support account, including settings for tickets, agents, security, branding...
Zendesk Schedules API
The Zendesk Schedules API lets you manage business hour schedules that define when your support team is available. Schedules are used by SLA policies, triggers, automations, and...
Zendesk User Identities API
The Zendesk User Identities API lets you manage the email addresses, phone numbers, X (Twitter) handles, and other identities associated with a user. You can list, create, updat...
Zendesk Ticket Comments API
The Zendesk Ticket Comments API lets you manage comments on support tickets. Comments are the public and internal messages exchanged between agents, end users, and collaborators...
Zendesk Skill-Based Routing API
The Zendesk Skill-Based Routing API lets you manage skills and skill-based routing rules that match tickets to agents with the right expertise. You can define skills such as lan...
Features
Unified ticket management across email, chat, phone, social media, and messaging channels in a single workspace.
Self-service help center with articles, sections, categories, community topics, and full-text search.
Real-time chat with visitors and customers including proactive triggers, routing, departments, and chat history.
Time-based automations and event-driven triggers to route, escalate, and resolve tickets without manual intervention.
Sales CRM with contacts, leads, deals, pipelines, sequences, and activity tracking for sales teams.
Cloud-based call center with IVR, call recording, voicemail, phone number management, and real-time analytics.
Extend the data model with custom objects, fields, and relationships to fit unique business requirements.
Event-driven webhooks and a marketplace of integrations for connecting Zendesk with third-party tools.
Use Cases
Manage the full lifecycle of customer support tickets from creation through resolution across all channels.
Build and maintain a searchable knowledge base for customers and agents to reduce ticket volume.
Track leads, contacts, and deals through customizable sales pipelines with activity logging and forecasting.
Route tickets to the right agents based on skills, availability, and workload using skill-based routing rules.
Redact sensitive information from tickets and chats, manage audit logs, and enforce data retention policies.
Integrations
Bidirectional sync between Zendesk Support and Salesforce CRM for unified customer data.
Create and manage Zendesk tickets directly from Slack channels with real-time notifications.
Link Zendesk tickets to Jira issues for seamless collaboration between support and engineering teams.
View customer order data and manage e-commerce support directly within the Zendesk agent workspace.
Ecosystem of over 1,000 pre-built apps and integrations available through the Zendesk Marketplace.
Event Specifications
Zendesk Webhooks
Zendesk Webhooks allow you to receive real-time HTTP notifications when events occur in your Zendesk account. Webhooks are the modern replacement for legacy targets and support ...
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