Zendesk · Schema

Comment

A comment on a ticket.

ChatCRMHelp CenterSellSupportT1TalkTicketingZendeskCustomer ServiceHelp Desk

Properties

Name Type Description
id integer The ID of the comment.
type string The type of the comment.
body string The plain text body of the comment.
html_body string The HTML body of the comment.
plain_body string The plain text body with formatting stripped.
public boolean Whether the comment is public (visible to the requester).
author_id integer The ID of the comment author.
attachments array Attachments on the comment.
created_at string When the comment was created (ISO 8601).
View JSON Schema on GitHub

JSON Schema

zendesk-support-comment-schema.json Raw ↑
{
  "$schema": "https://json-schema.org/draft/2020-12/schema",
  "title": "Comment",
  "type": "object",
  "description": "A comment on a ticket.",
  "properties": {
    "id": {
      "type": "integer",
      "description": "The ID of the comment."
    },
    "type": {
      "type": "string",
      "description": "The type of the comment."
    },
    "body": {
      "type": "string",
      "description": "The plain text body of the comment."
    },
    "html_body": {
      "type": "string",
      "description": "The HTML body of the comment."
    },
    "plain_body": {
      "type": "string",
      "description": "The plain text body with formatting stripped."
    },
    "public": {
      "type": "boolean",
      "description": "Whether the comment is public (visible to the requester)."
    },
    "author_id": {
      "type": "integer",
      "description": "The ID of the comment author."
    },
    "attachments": {
      "type": "array",
      "description": "Attachments on the comment."
    },
    "created_at": {
      "type": "string",
      "description": "When the comment was created (ISO 8601)."
    }
  }
}

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