Zendesk

Zendesk Ticket Skips API

The Ticket Skips API from Zendesk — 2 operation(s) for ticket skips.

Documentation GitHub OpenAPI

Operations 2

Each operation below carries the questions people ask an LLM about it and the instructions they give an agent to run it. Generated by API Evangelist overlay

POST /api/v2/skips Record a ticket skip · Zendesk Post Api V2 Skips #

Ask an LLM

“Can I record that I skipped a ticket?”

“Is a skip recorded for the current user?”

Tell an agent

Record a skip for this ticket.

Log that I skipped the ticket with a reason.

GET /api/v2/users/{user_id}/skips List a user's ticket skips · Zendesk Get Api V2 Users User_id Skips #

Ask an LLM

“Which tickets has an agent skipped?”

“Are archived tickets included in skip lists?”

Tell an agent

List ticket skips for this user.

Show which tickets one agent skipped.

Documentation

https://developer.zendesk.com/api-reference/ticketing/introduction/

https://developer.zendesk.com/api-reference/ticketing/targets/targets/

https://developer.zendesk.com/api-reference/sales-crm/resources/account/

https://developer.zendesk.com/api-reference/ticketing/tickets/activity_stream/

https://developer.zendesk.com/api-reference/ticketing/account-configuration/channel_framework/

https://developer.zendesk.com/api-reference/ticketing/tickets/ticket-attachments/

https://developer.zendesk.com/api-reference/ticketing/account-configuration/audit_logs/

https://developer.zendesk.com/api-reference/ticketing/organizations/organizations/

https://developer.zendesk.com/api-reference/ticketing/business-rules/automations/

https://developer.zendesk.com/api-reference/ticketing/ticket-management/bookmarks/

https://developer.zendesk.com/api-reference/ticketing/account-configuration/brand_agents/

https://developer.zendesk.com/api-reference/ticketing/account-configuration/brands/

https://developer.zendesk.com/api-reference/live-chat/chat-api/chats/

https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_comments/

https://developer.zendesk.com/api-reference/custom-data/introduction/

https://developer.zendesk.com/api-reference/ticketing/account-configuration/custom_roles/

https://developer.zendesk.com/api-reference/ticketing/tickets/custom_ticket_statuses/

https://developer.zendesk.com/api-reference/ticketing/tickets/tickets/

https://developer.zendesk.com/api-reference/ticketing/users/users/

https://developer.zendesk.com/api-reference/ticketing/business-rules/deletion_schedules/

https://developer.zendesk.com/api-reference/ticketing/ticket-management/dynamic_content/

https://developer.zendesk.com/api-reference/ticketing/tickets/email_notifications/

https://developer.zendesk.com/api-reference/ticketing/groups/group_memberships/

https://developer.zendesk.com/api-reference/ticketing/business-rules/group_sla_policies/

https://developer.zendesk.com/api-reference/ticketing/groups/groups/

https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_import/

https://developer.zendesk.com/api-reference/ticketing/ticket-management/incremental_exports/

https://developer.zendesk.com/api-reference/ticketing/ticket-management/job_statuses/

https://developer.zendesk.com/api-reference/ticketing/account-configuration/locales/

https://developer.zendesk.com/api-reference/ticketing/business-rules/macros/

https://developer.zendesk.com/api-reference/ticketing/oauth/oauth_tokens/

https://developer.zendesk.com/api-reference/ticketing/organizations/organization_fields/

https://developer.zendesk.com/api-reference/ticketing/organizations/organization_memberships/

https://developer.zendesk.com/api-reference/ticketing/organizations/organization_subscriptions/

https://developer.zendesk.com/api-reference/ticketing/account-configuration/push_notification_devices/

https://developer.zendesk.com/api-reference/agent-availability/omnichannel_routing_queues/omnichannel_routing_queues/

https://developer.zendesk.com/api-reference/ticketing/account-configuration/support_addresses/

https://developer.zendesk.com/api-reference/ticketing/lookup_relationships/lookup_relationships/

https://developer.zendesk.com/api-reference/ticketing/tickets/ticket-requests/

https://developer.zendesk.com/api-reference/ticketing/ticket-management/resource_collections/

https://developer.zendesk.com/api-reference/ticketing/ticket-management/skill_based_routing/

https://developer.zendesk.com/api-reference/ticketing/ticket-management/satisfaction_ratings/

https://developer.zendesk.com/api-reference/ticketing/ticket-management/satisfaction_reasons/

https://developer.zendesk.com/api-reference/ticketing/ticket-management/search/

https://developer.zendesk.com/api-reference/ticketing/account-configuration/sessions/

https://developer.zendesk.com/api-reference/ticketing/tickets/sharing_agreements/

https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_skips/

https://developer.zendesk.com/api-reference/ticketing/business-rules/sla_policies/

https://developer.zendesk.com/api-reference/ticketing/tickets/suspended_tickets/

https://developer.zendesk.com/api-reference/ticketing/ticket-management/tags/

https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_audits/

https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_fields/

https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_form_statuses/

https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_forms/

https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_metrics/

https://developer.zendesk.com/api-reference/ticketing/business-rules/triggers/

https://developer.zendesk.com/api-reference/ticketing/business-rules/views/

https://developer.zendesk.com/api-reference/ticketing/ticket-management/workspaces/

Specifications

https://artifacts.apis.io/zendesk/openapi/zendesk-ticket-skips-api-openapi.yml

Schemas & Data

https://artifacts.apis.io/zendesk/json-schema/zendesk-ticket-schema.json

https://artifacts.apis.io/zendesk/json-schema/zendesk-user-schema.json

Other Resources

https://artifacts.apis.io/zendesk/json-ld/zendesk-context.jsonld

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OpenAPI Specification

openapi: 3.2.0
info:
  title: Zendesk Ticket Skips API
  version: '1.0'
  description: 'Operations tagged Ticket Skips across 2 of this provider''s published API definitions: skips-openapi-original.yml, users-openapi-original.yml. Each path carries the servers of the definition it was published in.'
tags:
- name: Ticket Skips
paths:
  /api/v2/skips:
    post:
      operationId: RecordNewSkip
      tags:
      - Ticket Skips
      summary: Zendesk Post Api V2 Skips
      description: 'Record a new ticket skip for the current user.


        #### Allowed For


        * Agents'
      responses:
        '201':
          description: Success response
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/TicketSkipCreation'
              examples:
                default:
                  $ref: '#/components/examples/TicketSkipCreationExample'
  /api/v2/users/{user_id}/skips:
    parameters:
    - $ref: '#/components/parameters/SkipTicketUserId'
    - $ref: '#/components/parameters/TicketSortOrder'
    - $ref: '#/components/parameters/TicketId'
    get:
      operationId: ListTicketSkips
      tags:
      - Ticket Skips
      summary: Zendesk Get Api V2 Users User_id Skips
      description: 'Archived tickets are not included in the response. See

        About archived tickets in

        the Support Help Center.


        #### Pagination


        - Cursor pagination (recommended)

        - Offset pagination


        See Pagination.


        Returns a maximum of 100 records per page.


        #### Allowed For

        * Agents with "View only" or higher reports permissions in Support.

        These permissions are distinct from Explore permissions.

        * Agents retrieving their own skips'
      responses:
        '200':
          description: Success response
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/TicketSkipsResponse'
              examples:
                default:
                  $ref: '#/components/examples/TicketSkipResponseExample'
components:
  schemas:
    TicketSkipsResponse:
      type: object
      properties:
        skips:
          type: array
          items:
            $ref: '#/components/schemas/TicketSkipObject'
x-refined-from:
- skips-openapi-original.yml
- users-openapi-original.yml