Zendesk Satisfaction Ratings API

openapi: 3.2.0
info:
  title: Zendesk Satisfaction Ratings API
  version: '1.0'
  description: 'Operations tagged Satisfaction Ratings across 2 of this provider''s published API definitions: satisfaction-ratings-openapi-original.yml, tickets-openapi-original.yml. Each path carries the servers of the definition it was published in.'
tags:
- name: Satisfaction Ratings
paths:
  /api/v2/satisfaction_ratings:
    get:
      operationId: ListSatisfactionRatings
      tags:
      - Satisfaction Ratings
      summary: Zendesk Get Api V2 Satisfaction_ratings
      description: '#### Allowed For

        * Admins


        #### Pagination


        * Cursor pagination (recommended)

        * Offset pagination


        See Pagination.


        #### Filters


        | Parameter | Value

        | ---------- | -----

        | score | offered, unoffered, received, received\_with\_comment, received\_without\_comment,

        good, good\_with\_comment, good\_without\_comment,

        bad, bad\_with\_comment, bad\_without\_comment

        | start_time | Time of the oldest satisfaction rating, as a Unix epoch time

        | end_time | Time of the most recent satisfaction rating, as a Unix epoch time


        If you specify an unqualified score such as `good`, the results include all the records with and without comments.


        Examples:


        * `/api/v2/satisfaction_ratings.json?score=bad`

        * `/api/v2/satisfaction_ratings.json?score=bad&start_time=1498151194`

        * `/api/v2/satisfaction_ratings.json?start_time=1340384793&end_time=1371920793`'
      responses:
        '200':
          description: Success response
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/SatisfactionRatingsResponse'
              examples:
                default:
                  $ref: '#/components/examples/SatisfactionRatingsResponseExample'
  /api/v2/satisfaction_ratings/{satisfaction_rating_id}:
    get:
      operationId: ShowSatisfactionRating
      tags:
      - Satisfaction Ratings
      summary: Zendesk Get Api V2 Satisfaction_ratings Satisfaction_rating_id
      description: 'Returns a specific satisfaction rating. You can get the id from

        the List Satisfaction Ratings endpoint.


        #### Allowed For


        * Admins'
      parameters:
      - name: satisfaction_rating_id
        in: path
        description: The id of the satisfaction rating to retrieve
        required: true
        schema:
          type: integer
        example: 35436
      responses:
        '200':
          description: Success response
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/SatisfactionRatingResponse'
              examples:
                default:
                  $ref: '#/components/examples/SatisfactionRatingResponseExample'
  /api/v2/satisfaction_ratings/count:
    get:
      operationId: CountSatisfactionRatings
      tags:
      - Satisfaction Ratings
      summary: Zendesk Get Api V2 Satisfaction_ratings Count
      description: 'Returns an approximate count of satisfaction ratings in the account. If the count exceeds 100,000, the count will return a cached result. This cached result will update every 24 hours.


        The `count[refreshed_at]` property is a timestamp that indicates when the count was last updated.


        **Note**: When the count exceeds 100,000, `count[refreshed_at]` may occasionally be null.

        This indicates that the count is being updated in the background, and `count[value]` is limited to 100,000 until the update is complete.


        #### Allowed For

        * Admins'
      responses:
        '200':
          description: Count of satisfaction ratings
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/SatisfactionRatingsCountResponse'
              examples:
                default:
                  $ref: '#/components/examples/SatisfactionRatingsCountResponseExample'
  /api/v2/tickets/{ticket_id}/satisfaction_rating:
    parameters:
    - name: ticket_id
      in: path
      description: The id of the ticket
      required: true
      schema:
        type: integer
      example: 35436
    post:
      operationId: CreateTicketSatisfactionRating
      tags:
      - Satisfaction Ratings
      summary: Zendesk Post Api V2 Tickets Ticket_id Satisfaction_rating
      description: 'Creates a CSAT rating for a solved ticket, or for a ticket that was previously

        solved and then reopened.


        Only the end user listed as the ticket requester can create a satisfaction rating for the ticket.


        Only "good" and "bad" are valid values for the score when creating a rating. Other states, like "offered", are not valid and will result in a 422 error.


        #### Allowed For


        * End user who requested the ticket


        The end user must be a verified user.'
      responses:
        '200':
          description: Success response
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/SatisfactionRatingResponse'
              examples:
                default:
                  $ref: '#/components/examples/SatisfactionRatingResponseExample'
components:
  schemas:
    SatisfactionRatingsCountResponse:
      type: object
      properties:
        count:
          type: object
          properties:
            refreshed_at:
              type: string
              format: date-time
            value:
              type: integer
    SatisfactionRatingResponse:
      type: object
      properties:
        satisfaction_rating:
          type: array
          items:
            $ref: '#/components/schemas/SatisfactionRatingObject'
    SatisfactionRatingsResponse:
      type: object
      properties:
        satisfaction_ratings:
          type: array
          items:
            $ref: '#/components/schemas/SatisfactionRatingObject'
x-refined-from:
- satisfaction-ratings-openapi-original.yml
- tickets-openapi-original.yml