Zendesk · Schema

TicketUpdate

Payload for updating an existing ticket.

ChatCRMHelp CenterSellSupportT1TalkTicketingTickets

Properties

Name	Type	Description
subject	string
comment	object	A new comment to add to the ticket.
assignee_id	integer
group_id	integer
organization_id	integer
type	string
priority	string
status	string
tags	array
custom_fields	array
due_at	string
problem_id	integer
collaborator_ids	array
email_cc_ids	array
external_id	string

View JSON Schema on GitHub

JSON Schema

{
  "$schema": "https://json-schema.org/draft/2020-12/schema",
  "title": "TicketUpdate",
  "type": "object",
  "description": "Payload for updating an existing ticket.",
  "properties": {
    "subject": {
      "type": "string"
    },
    "comment": {
      "type": "object",
      "description": "A new comment to add to the ticket."
    },
    "assignee_id": {
      "type": "integer"
    },
    "group_id": {
      "type": "integer"
    },
    "organization_id": {
      "type": "integer"
    },
    "type": {
      "type": "string"
    },
    "priority": {
      "type": "string"
    },
    "status": {
      "type": "string"
    },
    "tags": {
      "type": "array"
    },
    "custom_fields": {
      "type": "array"
    },
    "due_at": {
      "type": "string"
    },
    "problem_id": {
      "type": "integer"
    },
    "collaborator_ids": {
      "type": "array"
    },
    "email_cc_ids": {
      "type": "array"
    },
    "external_id": {
      "type": "string"
    }
  }
}

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