Zendesk Find User and Open Ticket

arazzo: 1.0.1
info:
  title: Zendesk Find User and Open Ticket
  summary: Search for an existing user, then open a ticket requested by that user.
  description: >-
    A find-then-act intake pattern for Zendesk Support. The workflow searches
    users for the requester, branches on whether a match was found, and when
    found opens a ticket with that user set as the requester. The ticket body
    uses the documented {ticket:{...}} envelope and is spelled out inline.
  version: 1.0.0
sourceDescriptions:
- name: usersApi
  url: ../openapi/users-openapi-original.yml
  type: openapi
- name: ticketsApi
  url: ../openapi/tickets-openapi-original.yml
  type: openapi
workflows:
- workflowId: find-user-and-open-ticket
  summary: Resolve a requester by query and open a ticket for them.
  description: >-
    Searches users for the requester and, when found, opens a ticket requested
    by that user.
  inputs:
    type: object
    required:
    - userQuery
    - subject
    - commentBody
    properties:
      userQuery:
        type: string
        description: A name, email, or other query identifying the requester.
      subject:
        type: string
        description: The subject line of the new ticket.
      commentBody:
        type: string
        description: The body of the first public comment on the ticket.
  steps:
  - stepId: findUser
    description: Search users for the requester.
    operationId: SearchUsers
    parameters:
    - name: query
      in: query
      value: $inputs.userQuery
    successCriteria:
    - condition: $statusCode == 200
    outputs:
      requesterId: $response.body#/users/0/id
    onSuccess:
    - name: userFound
      type: goto
      stepId: openTicket
      criteria:
      - context: $response.body
        condition: $.users.length > 0
        type: jsonpath
  - stepId: openTicket
    description: Open a ticket with the resolved user as the requester.
    operationId: CreateTicket
    requestBody:
      contentType: application/json
      payload:
        ticket:
          subject: $inputs.subject
          comment:
            body: $inputs.commentBody
            public: true
          requester_id: $steps.findUser.outputs.requesterId
    successCriteria:
    - condition: $statusCode == 201
    outputs:
      ticketId: $response.body#/ticket/id
  outputs:
    requesterId: $steps.findUser.outputs.requesterId
    ticketId: $steps.openTicket.outputs.ticketId