Zendesk

Zendesk Chat Shortcuts API

The Zendesk Chat Shortcuts API lets you manage canned responses that agents can use during live chat conversations. You can list all shortcuts for the account, create new ones, update existing shortcuts, and delete them, with support for scoping by departments and agents.

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Documentation

📖
Documentation
https://developer.zendesk.com/api-reference/live-chat/chat-api/shortcuts/

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API entry from apis.yml

apis.yml Raw ↑ 
aid: zendesk:chat-shortcuts
name: Zendesk Chat Shortcuts API
tags:
- Chat
- Shortcuts
image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/apis-json-logo.jpg
baseURL: https://www.zopim.com
humanURL: https://developer.zendesk.com/api-reference/live-chat/chat-api/shortcuts/
properties:
- url: https://developer.zendesk.com/api-reference/live-chat/chat-api/shortcuts/
  type: Documentation
description: The Zendesk Chat Shortcuts API lets you manage canned responses that agents can use during
  live chat conversations. You can list all shortcuts for the account, create new ones, update existing
  shortcuts, and delete them, with support for scoping by departments and agents.