Applications › Help Desk & Customer Support › Zammad

Zammad

A self-hosted reference app in Help Desk & Customer Support. https://github.com/zammad/zammad

20 observed · 3 declared. Read from: dependency manifest, documentation, source code, source code, source code.

Integrations

ProviderEvidenceCapabilityLayer
Amazon S3 (aws-sdk-s3) observed ships the Amazon S3 (aws-sdk-s3) SDK or integration code source Storage Management common
Clearbit observed ships the Clearbit SDK or integration code source Customer Data Management domain
Facebook (omniauth-facebook, koala) observed ships the Facebook (omniauth-facebook, koala) SDK or integration code source WhatsApp & OTT Messaging domain
Freshdesk (importer) observed ships the Freshdesk (importer) SDK or integration code source Customer Service Management domain
GitHub (omniauth-github) observed ships the GitHub (omniauth-github) SDK or integration code source Tenant Identity Federation common
GitLab (omniauth-gitlab) observed ships the GitLab (omniauth-gitlab) SDK or integration code source Tenant Identity Federation common
Google sign-in (omniauth-google-oauth2) observed ships the Google sign-in (omniauth-google-oauth2) SDK or integration code source Tenant Identity Federation common
Kayako (importer) observed ships the Kayako (importer) SDK or integration code source Customer Service Management domain
LinkedIn (omniauth-linkedin-oauth2) observed ships the LinkedIn (omniauth-linkedin-oauth2) SDK or integration code source Tenant Identity Federation common
Massenversand (SMS driver) observed ships the Massenversand (SMS driver) SDK or integration code source SMS domain
MessageBird / Bird (messagebird-rest) observed ships the MessageBird / Bird (messagebird-rest) SDK or integration code source SMS domain
Microsoft (omniauth-microsoft-office365) observed ships the Microsoft (omniauth-microsoft-office365) SDK or integration code source Tenant Identity Federation common
Microsoft 365 Graph email channel observed ships the Microsoft 365 Graph email channel SDK or integration code source Mailbox & Calendar Sync common
Microsoft Exchange (viewpoint EWS, importer) observed ships the Microsoft Exchange (viewpoint EWS, importer) SDK or integration code source Customer Data Management domain
Telegram (telegram-bot-ruby) observed ships the Telegram (telegram-bot-ruby) SDK or integration code source WhatsApp & OTT Messaging domain
Twilio (twilio-ruby, SMS driver) observed ships the Twilio (twilio-ruby, SMS driver) SDK or integration code source SMS domain
Weibo (omniauth-weibo-oauth2) observed ships the Weibo (omniauth-weibo-oauth2) SDK or integration code source Tenant Identity Federation common
WhatsApp (whatsapp_sdk) observed ships the WhatsApp (whatsapp_sdk) SDK or integration code source WhatsApp & OTT Messaging domain
X / Twitter (omniauth-twitter) observed ships the X / Twitter (omniauth-twitter) SDK or integration code source Tenant Identity Federation common
Zendesk (zendesk_api importer) observed ships the Zendesk (zendesk_api importer) SDK or integration code source Customer Service Management domain
Elasticsearch (SaaS) declared lists Elasticsearch (SaaS) as an integration source Search and Discovery Management domain
Placetel CTI declared lists Placetel CTI as an integration source Contact Centre Operations Management domain
sipgate.io CTI declared lists sipgate.io CTI as an integration source Contact Centre Operations Management domain

Capabilities it touches

Providers in the catalog

ProviderKin ScoreAgent readinessMCP
Amazon S3 (aws-sdk-s3) 70.8 exemplar 23.3 agent-aware verified
Clearbit 57.9 strong 25.2 agent-aware none found
Elasticsearch (SaaS) 76.1 exemplar 28.6 agent-ready verified
Facebook (omniauth-facebook, koala) 42.7 developing 28.2 agent-aware none found
Freshdesk (importer) 30.7 thin 29.8 agent-ready none found
GitHub (omniauth-github) 81.8 exemplar 63.4 agent-ready verified
GitLab (omniauth-gitlab) 82.6 exemplar 46.4 agent-ready verified
Google sign-in (omniauth-google-oauth2) 36.8 thin 19.6 agent-aware none found
Kayako (importer) 21.9 emerging 0.0 human-only —
LinkedIn (omniauth-linkedin-oauth2) 74.8 exemplar 44.4 agent-ready none found
Massenversand (SMS driver) 17.2 emerging 0.0 human-only —
MessageBird / Bird (messagebird-rest) 48.6 developing 65.2 agent-ready verified
Microsoft (omniauth-microsoft-office365) 60.0 strong 26.4 agent-aware none found
Microsoft 365 Graph email channel 61.0 strong 32.7 agent-ready verified
Microsoft Exchange (viewpoint EWS, importer) 58.7 strong 30.5 agent-ready none found
Placetel CTI 17.2 emerging 15.1 agent-aware none found
sipgate.io CTI 28.2 thin 9.3 agent-aware —
Telegram (telegram-bot-ruby) 38.0 thin 19.6 agent-aware none found
Twilio (twilio-ruby, SMS driver) 93.2 exemplar 56.4 agent-native verified
Weibo (omniauth-weibo-oauth2) 8.9 minimal 2.9 human-only none found
WhatsApp (whatsapp_sdk) 55.4 strong 29.6 agent-ready none found
X / Twitter (omniauth-twitter) 73.0 exemplar 61.2 agent-native verified
Zendesk (zendesk_api importer) 72.8 exemplar 35.0 agent-ready none found
observed ships in the app's code or build. declared named by the app itself. Blueprint by API Evangelist, CC BY-NC-SA 4.0. Turbo EA capabilities: CC BY 4.0 (notice).

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