Freshdesk

Freshdesk API.

Freshdesk publishes 17 APIs on the APIs.io network, including Webhook API, Agents API, Business Hours API, and 14 more. Tagged areas include Automation, Customer Support, and Application.

The Freshdesk catalog on APIs.io includes 1 event-driven AsyncAPI specification, 1 JSON-LD context, and 2 Spectral governance rulesets.

Freshdesk’s developer surface includes authentication and 8 more developer resources.

🌐 Visit website 📡 Source on GitHub

30.9/100 thin ▬ flat Agent 31/100 agent ready Front door AI 6/6 dominant Full breakdown ↓
scored 2026-09-25 · rubric v0.23.0

AccessFreemiumSelf serve⚡ Free to try

1 APIs

Automation Customer Support Application

Kin Score

Kin Score How this is scored →
scored 2026-09-25 · rubric v0.23.0

Composite quality — 30.9/100 · thin

Contract Quality 12.3 / 19

Developer Ergonomics 3.2 / 15

Access Clarity 2.4 / 15

Operational Transparency 1.0 / 10

Contract Governance 1.2 / 9

Discoverability 3.5 / 8

Regulatory Posture 2.5 / 15

Create-or-Update Ergonomics 0.0 / 10

Agent readiness — 31/100 · agent ready

Machine-Readable Contract 18 / 18

Agentic Access Contract 10 / 10

Documented Reversibility 6 / 6

MCP Server 12 / 12

Machine-Readable Auth 10 / 10

Idempotency 0 / 9

Stable Error Semantics 0 / 8

Request/Response Examples 0 / 7

Rate-Limit Signaling 7 / 7

Typed Event Surface 6 / 6

Agent Skills 0 / 5

Well-Known Catalog 0 / 4

Consent & Bot Identity 0 / 3

A2A Agent Card 0 / 8

Dry-Run / Simulate Mode 0 / 4

Delegated User Identity 0 / 6

Protected Resource Metadata 0 / 5

Registration Without a Human 0 / 6

Agentic Commerce Well-Known Document 0 / 5

Regulatory Posture applies to this provider. Its tags matched the Horizontal (data, software, accessibility, platform) regime, so Regulatory Posture carries 15 points of the composite. If this regime is wrong for your business, say so on your provider repo — the applicability map is public and we will correct it.

Create-or-Update Ergonomics applies to this provider. This API accepts writes, so it carries 10 points of the composite. It is scored from the published contracts themselves: whether a caller can create-or-update in one call, whether the write accepts a key the caller already holds, and whether the response says which branch ran. Without that, every write needs a search-and-branch in front of it, and the first time that check is skipped a duplicate record is created. Scored against the observed mean rather than raw — a provider at the catalog average is unchanged by this facet, not penalised by it.

The six quality facets above are damped to 75 points between them, because the conditional facet above carries the other 25. That is why each facet's contribution is shown against a damped maximum: raising a quality facet moves the composite by 75% of its nominal weight, not 100%. The full arithmetic is at apis.io/rating/.

Improve this rating by publishing the missing artifacts — every area above can be raised, and the full rubric is at apis.io/rating/. Every facet and dimension name above is a link: it opens that measurement's own page — what it means, the exact checks that feed it, how the whole catalog distributes on it, and the providers at the top of it. This rating is computed from github.com/api-evangelist/freshdesk: open an issue to ask a question, or submit a pull request to add artifacts. Submit an artifact on GitHub — free → Manage your own listing — the Influence plan, $499/mo →

Freshdesk is an area vendor: providers adopt it to run part of their developer surface. This is the Kin Score checks its features can move for a provider that adopts it, what each one really earns, and what it earns nothing for.

supportcapability map6 features checked 2026-09-25 · rubric v0.22.0

Freshdesk earns a provider one check by itself: a declared support portal, knowledge base or forum is a support channel, 2 points in developer ergonomics. The knowledge base can hold a getting-started guide and an authentication page, but only when the provider writes them for its API and declares them. The Freshworks MCP server (GA 10 September 2026) lets helpdesk staff drive tickets and articles from an AI tool; it is not an MCP server for the provider’s API and scores nothing. No llms.txt on Freshdesk’s own portal.

Developer Ergonomics12.0 of 42 pts

Check	Earns	Through
Authentication documentedsaturated Developer ErgonomicsOnly if the provider documents its API authentication in a solution article and declares it as Authentication.	5.0 of 5	Knowledge base
Support channel Developer ErgonomicsDeclare the portal, knowledge base or forum in apis.yml common[] as Support, HelpCenter or Community. Binary check: declaring all three still earns 2 points.	2.0 of 2	Customer portal
Getting started guideconditional Developer ErgonomicsOnly if the provider writes a getting-started guide for its API as a solution article and declares it as GettingStarted. The knowledge base is a container; Freshdesk writes nothing.	5.0 of 5	Knowledge base

Across 8977 providers that publish a contract, adopting Freshdesk would move 3995. Median lift: composite +0.0 (90th percentile +1.0), agent readiness +0.0 (+0.0). Conditional rows excluded.

What Freshdesk ships that earns nothing (4)

Community forums — A forum is another route to the same binary 2-point check the portal already earns.
Custom portal URL — No check reads which host a support pointer lives on.
Freshworks MCP server for Freshdesk — It exposes the provider’s helpdesk to its own support staff, on a freshdesk.com host; it is not an MCP server for the provider’s API, and the rubric reads the provider’s mcp/ manifest.
Freddy AI Agent — A conversational AI agent over support content is not a published llms.txt.

A model, not a score. Adopting this vendor changes a provider's Kin Score only when the provider publishes the resulting artifacts on its own surface; nothing here writes a score, and no sponsorship or partnership can. The rating is not for sale → · Full vendor facets artifact

APIs 17

Individual APIs this provider publishes, each with its own machine-readable definition.

Freshdesk Webhook API

The Freshdesk Webhook API enables real-time communication between Freshdesk and external systems by sending HTTP POST requests when specific events occur within the helpdesk. We...

Freshdesk App SDK

The Freshdesk App SDK allows developers to build custom applications that extend the functionality of the Freshdesk helpdesk platform. Backed by a Platform-as-a-Service infrastr...

freshdesk Agents API

Manage support agents and their properties.

freshdesk Business Hours API

Manage business hour schedules used in SLA calculations.

freshdesk Companies API

Manage companies (organizations) associated with contacts.

freshdesk Contacts API

Manage contacts (end users) who submit support tickets.

freshdesk Conversations API

Manage replies, notes, and conversation threads on tickets.

freshdesk Email Configs API

Manage email mailbox configurations for the helpdesk.

freshdesk Groups API

Manage agent groups for ticket assignment and routing.

freshdesk Products API

Manage products to categorize tickets by product line.

freshdesk Roles API

Manage roles that define agent permissions.

freshdesk Satisfaction Ratings API

View customer satisfaction survey ratings on tickets.

freshdesk Search API

Search across tickets, contacts, and companies using query syntax.

freshdesk SLA Policies API

Manage service level agreement policies for ticket response and resolution times.

freshdesk Solutions API

Manage knowledge base solution categories, folders, and articles.

freshdesk Tickets API

Manage support tickets including creation, updates, bulk operations, merging, and lifecycle management.

freshdesk Time Entries API

Track time spent on tickets by agents.

Scroll for all 17

Open Collections 17

Open, tool-agnostic API collections (OpenAPI-derived and Bruno).

API Collection

OPEN COLLECTION

Freshdesk REST Agents API

OPEN COLLECTION

Freshdesk REST Agents Business Hours API

OPEN COLLECTION

Freshdesk REST Agents Companies API

OPEN COLLECTION

Freshdesk REST Agents Contacts API

OPEN COLLECTION

Freshdesk REST Agents Conversations API

OPEN COLLECTION

Freshdesk REST Agents Email Configs API

OPEN COLLECTION

Freshdesk REST Agents Groups API

OPEN COLLECTION

Freshdesk REST Agents Products API

OPEN COLLECTION

Freshdesk REST API

OPEN COLLECTION

Freshdesk REST Agents Roles API

OPEN COLLECTION

Freshdesk REST Agents Satisfaction Ratings API

OPEN COLLECTION

Freshdesk REST Agents Search API

OPEN COLLECTION

Freshdesk REST Agents SLA Policies API

OPEN COLLECTION

Freshdesk REST Agents Solutions API

OPEN COLLECTION

Freshdesk REST Agents Tickets API

OPEN COLLECTION

Freshdesk REST Agents Time Entries API

OPEN COLLECTION

Scroll for all 17

Pricing Plans 1

Published pricing tiers and plan structures.

Freshdesk Plans Pricing

5 plans

PLANS

Rate Limits 1

Documented rate limits and quota policies.

Freshdesk Rate Limits

7 limits

RATE LIMITS

FinOps 1

Cost, billing, and metering signals for API financial operations.

Freshdesk Finops

FINOPS

Event Specifications 1

AsyncAPI definitions for this provider's event-driven and streaming APIs.

Freshdesk Webhook Events

The Freshdesk Webhook API enables real-time communication between Freshdesk and external systems by sending HTTP POST requests when specific events occur within the helpdesk. We...

ASYNCAPI

Semantic Vocabularies 1

JSON-LD contexts and semantic vocabularies used across these APIs.

Freshdesk Context

0 classes · 8 properties

JSON-LD

Spectral Rules 2

Spectral governance rulesets for linting and validating these APIs.

Freshdesk API Rules

8 rules · 1 errors 7 warnings

SPECTRAL

Freshdesk API Rules

5 rules · 4 warnings 1 info

SPECTRAL

JSON Schema 1

Standalone JSON Schema definitions for this provider's data models.

Freshdesk Ticket

29 properties

JSON SCHEMA

Security Posture 2

Authentication, domain security, vulnerability disclosure, and trust-center signals.

Freshdesk Authentication

http · 1 scheme

SECURITY

Freshdesk Domain Security

TLSv1.3 · HSTS · DMARC

SECURITY

Agentic Access 1

Recommended x-agentic-access execution contracts for AI agents.

Freshdesk Agentic Access

82 operations · 44 acting

AGENTIC

Resources

Documentation 1

Reference material describing how the API behaves

JSONSchema

JSONSchema

Agent Surfaces 1

MCP servers, agent skills, and machine-readable catalogs

AgenticAccess

AgenticAccess

Design & Contract 1

Pagination, idempotency, versioning, errors, and events

JSONLD

JSONLD

Build 1

SDKs, sample code, and the tooling you integrate with

GitHubOrganization

GitHubOrganization

Access & Security 2

Authentication, authorization, and security posture

DomainSecurity

DomainSecurity

Authentication

Authentication

Company 2

The organization behind the API

Website

Website

LinkedIn

Other 1

Properties that don't map to a standard resource type

VendorFacets

VendorFacets

Source (apis.yml)

name: Freshdesk
aid: freshdesk
deliveryModel:
  model: unknown
  open_source: false
  commercial: false
  callable_host: true
  label: Delivery model not determined — needs a product licence on record
  confidence: low
  source:
  - openapi
  generated: '2026-08-28'
  method: derived
specificationVersion: '0.23'
accessModel:
  pricing: freemium
  onboarding: self-serve
  trial: false
  try_now: true
  public: false
  label: Freemium · Self-serve signup
  confidence: medium
  source:
  - plans
  - authentication
  - security
  generated: '2026-09-03'
  method: derived
image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/icons/freshdesk.png
url: https://raw.githubusercontent.com/api-evangelist/freshdesk/refs/heads/main/apis.yml
apis:
- aid: freshdesk:webhook-api
  name: Freshdesk Webhook API
  tags:
  - Automation
  - Customer Support
  - Event
  - Notification
  - Webhook
  tags_raw:
  - Automation
  - Customer Support
  - Events
  - Notifications
  - Webhooks
  - Customer-Support
  image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/apis-json-logo.jpg
  baseURL: https://api.example.com
  humanURL: https://support.freshdesk.com/support/solutions/folders/272646
  properties:
  - url: https://support.freshdesk.com/support/solutions/folders/272646
    type: Documentation
  - url: asyncapi/freshdesk-webhook-api-asyncapi.yml
    type: AsyncAPI
  description: The Freshdesk Webhook API enables real-time communication between Freshdesk and external systems by sending
    HTTP POST requests when specific events occur within the helpdesk. Webhooks can be triggered by ticket creation, updates,
    status changes, and other support events, allowing developers to build event-driven integrations without polling the REST
    API.
- aid: freshdesk:app-sdk
  name: Freshdesk App SDK
  tags:
  - Application
  - Extensions
  - Marketplace
  - Plugins
  - SDK
  tags_raw:
  - Apps
  - Extensions
  - Marketplace
  - Plugins
  - SDK
  image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/apis-json-logo.jpg
  baseURL: https://api.example.com
  humanURL: https://developers.freshdesk.com/
  properties:
  - url: https://developers.freshdesk.com/
    type: Documentation
  - url: https://developers.freshworks.com/docs/app-sdk/v3.0/support_ticket/rest-apis/
    type: Documentation
  description: The Freshdesk App SDK allows developers to build custom applications that extend the functionality of the Freshdesk
    helpdesk platform. Backed by a Platform-as-a-Service infrastructure that includes a data store and serverless runtimes,
    the SDK provides tools for creating front-end interfaces using the Crayons component library and server-side logic through
    serverless apps.
- aid: freshdesk:freshdesk-agents-api
  name: freshdesk Agents API
  description: Manage support agents and their properties.
  humanURL: https://developers.freshdesk.com/api/
  baseURL: https://yourdomain.freshdesk.com/api/v2
  tags:
  - Agents
  properties:
  - type: OpenAPI
    url: openapi/freshdesk-agents-api-openapi.yml
  - type: Documentation
    url: https://developers.freshdesk.com/api/
- aid: freshdesk:freshdesk-business-hours-api
  name: freshdesk Business Hours API
  description: Manage business hour schedules used in SLA calculations.
  humanURL: https://developers.freshdesk.com/api/
  baseURL: https://yourdomain.freshdesk.com/api/v2
  tags:
  - Business Hours
  properties:
  - type: OpenAPI
    url: openapi/freshdesk-business-hours-api-openapi.yml
  - type: Documentation
    url: https://developers.freshdesk.com/api/
- aid: freshdesk:freshdesk-companies-api
  name: freshdesk Companies API
  description: Manage companies (organizations) associated with contacts.
  humanURL: https://developers.freshdesk.com/api/
  baseURL: https://yourdomain.freshdesk.com/api/v2
  tags:
  - Companies
  properties:
  - type: OpenAPI
    url: openapi/freshdesk-companies-api-openapi.yml
  - type: Documentation
    url: https://developers.freshdesk.com/api/
- aid: freshdesk:freshdesk-contacts-api
  name: freshdesk Contacts API
  description: Manage contacts (end users) who submit support tickets.
  humanURL: https://developers.freshdesk.com/api/
  baseURL: https://yourdomain.freshdesk.com/api/v2
  tags:
  - Contacts
  properties:
  - type: OpenAPI
    url: openapi/freshdesk-contacts-api-openapi.yml
  - type: Documentation
    url: https://developers.freshdesk.com/api/
- aid: freshdesk:freshdesk-conversations-api
  name: freshdesk Conversations API
  description: Manage replies, notes, and conversation threads on tickets.
  humanURL: https://developers.freshdesk.com/api/
  baseURL: https://yourdomain.freshdesk.com/api/v2
  tags:
  - Conversations
  properties:
  - type: OpenAPI
    url: openapi/freshdesk-conversations-api-openapi.yml
  - type: Documentation
    url: https://developers.freshdesk.com/api/
- aid: freshdesk:freshdesk-email-configs-api
  name: freshdesk Email Configs API
  description: Manage email mailbox configurations for the helpdesk.
  humanURL: https://developers.freshdesk.com/api/
  baseURL: https://yourdomain.freshdesk.com/api/v2
  tags:
  - Email Configs
  properties:
  - type: OpenAPI
    url: openapi/freshdesk-email-configs-api-openapi.yml
  - type: Documentation
    url: https://developers.freshdesk.com/api/
- aid: freshdesk:freshdesk-groups-api
  name: freshdesk Groups API
  description: Manage agent groups for ticket assignment and routing.
  humanURL: https://developers.freshdesk.com/api/
  baseURL: https://yourdomain.freshdesk.com/api/v2
  tags:
  - Group
  tags_raw:
  - Groups
  properties:
  - type: OpenAPI
    url: openapi/freshdesk-groups-api-openapi.yml
  - type: Documentation
    url: https://developers.freshdesk.com/api/
- aid: freshdesk:freshdesk-products-api
  name: freshdesk Products API
  description: Manage products to categorize tickets by product line.
  humanURL: https://developers.freshdesk.com/api/
  baseURL: https://yourdomain.freshdesk.com/api/v2
  tags:
  - Product
  tags_raw:
  - Products
  properties:
  - type: OpenAPI
    url: openapi/freshdesk-products-api-openapi.yml
  - type: Documentation
    url: https://developers.freshdesk.com/api/
- aid: freshdesk:freshdesk-roles-api
  name: freshdesk Roles API
  description: Manage roles that define agent permissions.
  humanURL: https://developers.freshdesk.com/api/
  baseURL: https://yourdomain.freshdesk.com/api/v2
  tags:
  - Roles
  properties:
  - type: OpenAPI
    url: openapi/freshdesk-roles-api-openapi.yml
  - type: Documentation
    url: https://developers.freshdesk.com/api/
- aid: freshdesk:freshdesk-satisfaction-ratings-api
  name: freshdesk Satisfaction Ratings API
  description: View customer satisfaction survey ratings on tickets.
  humanURL: https://developers.freshdesk.com/api/
  baseURL: https://yourdomain.freshdesk.com/api/v2
  tags:
  - Satisfaction Ratings
  properties:
  - type: OpenAPI
    url: openapi/freshdesk-satisfaction-ratings-api-openapi.yml
  - type: Documentation
    url: https://developers.freshdesk.com/api/
- aid: freshdesk:freshdesk-search-api
  name: freshdesk Search API
  description: Search across tickets, contacts, and companies using query syntax.
  humanURL: https://developers.freshdesk.com/api/
  baseURL: https://yourdomain.freshdesk.com/api/v2
  tags:
  - Search
  properties:
  - type: OpenAPI
    url: openapi/freshdesk-search-api-openapi.yml
  - type: Documentation
    url: https://developers.freshdesk.com/api/
- aid: freshdesk:freshdesk-sla-policies-api
  name: freshdesk SLA Policies API
  description: Manage service level agreement policies for ticket response and resolution times.
  humanURL: https://developers.freshdesk.com/api/
  baseURL: https://yourdomain.freshdesk.com/api/v2
  tags:
  - SLA Policies
  properties:
  - type: OpenAPI
    url: openapi/freshdesk-sla-policies-api-openapi.yml
  - type: Documentation
    url: https://developers.freshdesk.com/api/
- aid: freshdesk:freshdesk-solutions-api
  name: freshdesk Solutions API
  description: Manage knowledge base solution categories, folders, and articles.
  humanURL: https://developers.freshdesk.com/api/
  baseURL: https://yourdomain.freshdesk.com/api/v2
  tags:
  - Solutions
  properties:
  - type: OpenAPI
    url: openapi/freshdesk-solutions-api-openapi.yml
  - type: Documentation
    url: https://developers.freshdesk.com/api/
- aid: freshdesk:freshdesk-tickets-api
  name: freshdesk Tickets API
  description: Manage support tickets including creation, updates, bulk operations, merging, and lifecycle management.
  humanURL: https://developers.freshdesk.com/api/
  baseURL: https://yourdomain.freshdesk.com/api/v2
  tags:
  - Ticketing
  tags_raw:
  - Tickets
  properties:
  - type: OpenAPI
    url: openapi/freshdesk-tickets-api-openapi.yml
  - type: Documentation
    url: https://developers.freshdesk.com/api/
- aid: freshdesk:freshdesk-time-entries-api
  name: freshdesk Time Entries API
  description: Track time spent on tickets by agents.
  humanURL: https://developers.freshdesk.com/api/
  baseURL: https://yourdomain.freshdesk.com/api/v2
  tags:
  - Time Entries
  properties:
  - type: OpenAPI
    url: openapi/freshdesk-time-entries-api-openapi.yml
  - type: Documentation
    url: https://developers.freshdesk.com/api/
common:
- type: VendorFacets
  url: vendor-facets/freshdesk-vendor-facets.yml
- type: Website
  url: https://freshdesk.com
- type: AgenticAccess
  url: agentic-access/freshdesk-agentic-access.yml
- type: DomainSecurity
  url: security/freshdesk-domain-security.yml
- type: Authentication
  url: authentication/freshdesk-authentication.yml
- type: GitHubOrganization
  url: https://github.com/freshdesk
- type: LinkedIn
  url: https://www.linkedin.com/showcase/freshdesk
- type: JSONLD
  url: json-ld/freshdesk-context.jsonld
- type: JSONSchema
  url: json-schema/freshdesk-ticket-schema.json
modified: '2026-09-16'
description: Freshdesk API.
tags:
- Automation
- Customer Support
- Application
tags_raw:
- Automation
- Customer-Support
- Application

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Freshdesk

What adopting Freshdesk moves on the Kin Score 3

APIs 17

Open Collections 17

Pricing Plans 1

Rate Limits 1

FinOps 1

Event Specifications 1

Semantic Vocabularies 1

Spectral Rules 2

JSON Schema 1

Security Posture 2

Agentic Access 1

Documentation 1

Agent Surfaces 1

Design & Contract 1

Build 1

Access & Security 2

Company 2

Other 1

Source (apis.yml)

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