freshdesk

opencollection: 1.0.0
info:
  name: Freshdesk REST API
  version: '2.0'
request:
  auth:
    type: basic
    username: '{{username}}'
    password: '{{password}}'
items:
- info:
    name: Tickets
    type: folder
  items:
  - info:
      name: List all tickets
      type: http
    http:
      method: GET
      url: https://{domain}.freshdesk.com/api/v2/tickets
      params:
      - name: page
        value: ''
        type: query
        description: Page number for paginated results.
      - name: per_page
        value: ''
        type: query
        description: Number of results per page (max 100).
      - name: filter
        value: ''
        type: query
        description: Pre-defined filter to apply. Options include new_and_my_open, watching, spam, deleted.
      - name: requester_id
        value: ''
        type: query
        description: Filter tickets by requester ID.
      - name: email
        value: ''
        type: query
        description: Filter tickets by requester email address.
      - name: updated_since
        value: ''
        type: query
        description: Return tickets updated since the given date-time in UTC format.
      - name: order_by
        value: ''
        type: query
        description: Field to order results by.
      - name: order_type
        value: ''
        type: query
        description: Sort direction for results.
      - name: include
        value: ''
        type: query
        description: Include additional information such as requester, stats, or description.
    docs: Retrieves a paginated list of tickets from the helpdesk. By default, only tickets that have not been deleted or
      marked as spam are returned. Use filter query parameters to narrow results by status, requester, agent, group, or updated
      date.
  - info:
      name: Create a ticket
      type: http
    http:
      method: POST
      url: https://{domain}.freshdesk.com/api/v2/tickets
      body:
        type: json
        data: '{}'
    docs: Creates a new support ticket. At minimum, a requester identifier (email, phone, requester_id, or twitter_id) and
      a subject or description must be provided.
  - info:
      name: View a ticket
      type: http
    http:
      method: GET
      url: https://{domain}.freshdesk.com/api/v2/tickets/:ticket_id
      params:
      - name: ticket_id
        value: ''
        type: path
        description: Unique identifier of the ticket.
      - name: include
        value: ''
        type: query
        description: Include additional information in the response.
    docs: Retrieves the details of a specific ticket by its ID, including all standard and custom fields.
  - info:
      name: Update a ticket
      type: http
    http:
      method: PUT
      url: https://{domain}.freshdesk.com/api/v2/tickets/:ticket_id
      params:
      - name: ticket_id
        value: ''
        type: path
        description: Unique identifier of the ticket.
      body:
        type: json
        data: '{}'
    docs: Updates the properties of an existing ticket. Only the fields provided in the request body will be updated.
  - info:
      name: Delete a ticket
      type: http
    http:
      method: DELETE
      url: https://{domain}.freshdesk.com/api/v2/tickets/:ticket_id
      params:
      - name: ticket_id
        value: ''
        type: path
        description: Unique identifier of the ticket.
    docs: Soft-deletes a ticket, moving it to the trash. The ticket can be restored later using the restore endpoint.
  - info:
      name: Restore a deleted ticket
      type: http
    http:
      method: PUT
      url: https://{domain}.freshdesk.com/api/v2/tickets/:ticket_id/restore
      params:
      - name: ticket_id
        value: ''
        type: path
        description: Unique identifier of the ticket.
    docs: Restores a previously soft-deleted ticket from the trash.
  - info:
      name: Create an outbound email ticket
      type: http
    http:
      method: POST
      url: https://{domain}.freshdesk.com/api/v2/tickets/outbound_email
      body:
        type: json
        data: '{}'
    docs: Creates a new outbound email ticket, allowing agents to initiate email conversations with customers.
  - info:
      name: List watchers on a ticket
      type: http
    http:
      method: GET
      url: https://{domain}.freshdesk.com/api/v2/tickets/:ticket_id/watchers
      params:
      - name: ticket_id
        value: ''
        type: path
        description: Unique identifier of the ticket.
    docs: Retrieves the list of agents watching the specified ticket.
  - info:
      name: Watch a ticket
      type: http
    http:
      method: POST
      url: https://{domain}.freshdesk.com/api/v2/tickets/:ticket_id/watch
      params:
      - name: ticket_id
        value: ''
        type: path
        description: Unique identifier of the ticket.
    docs: Adds the authenticated agent as a watcher on the specified ticket.
  - info:
      name: List associated tickets
      type: http
    http:
      method: GET
      url: https://{domain}.freshdesk.com/api/v2/tickets/:ticket_id/associated_tickets
      params:
      - name: ticket_id
        value: ''
        type: path
        description: Unique identifier of the ticket.
    docs: Retrieves tickets associated with the specified tracker ticket.
  - info:
      name: Merge tickets
      type: http
    http:
      method: PUT
      url: https://{domain}.freshdesk.com/api/v2/tickets/merge
      body:
        type: json
        data: '{}'
    docs: Merges one or more secondary tickets into a primary ticket. The secondary tickets are closed and their conversations
      are added to the primary ticket.
  - info:
      name: Bulk update tickets
      type: http
    http:
      method: POST
      url: https://{domain}.freshdesk.com/api/v2/tickets/bulk_update
      body:
        type: json
        data: '{}'
    docs: Updates properties on multiple tickets at once.
  - info:
      name: Bulk delete tickets
      type: http
    http:
      method: POST
      url: https://{domain}.freshdesk.com/api/v2/tickets/bulk_delete
      body:
        type: json
        data: '{}'
    docs: Soft-deletes multiple tickets at once, moving them to the trash.
  - info:
      name: List all ticket fields
      type: http
    http:
      method: GET
      url: https://{domain}.freshdesk.com/api/v2/ticket_fields
    docs: Retrieves all default and custom ticket fields.
- info:
    name: Conversations
    type: folder
  items:
  - info:
      name: List conversations on a ticket
      type: http
    http:
      method: GET
      url: https://{domain}.freshdesk.com/api/v2/tickets/:ticket_id/conversations
      params:
      - name: ticket_id
        value: ''
        type: path
        description: Unique identifier of the ticket.
      - name: page
        value: ''
        type: query
        description: Page number for paginated results.
      - name: per_page
        value: ''
        type: query
        description: Number of results per page (max 100).
    docs: Retrieves all conversations (replies and notes) associated with the specified ticket.
  - info:
      name: Reply to a ticket
      type: http
    http:
      method: POST
      url: https://{domain}.freshdesk.com/api/v2/tickets/:ticket_id/reply
      params:
      - name: ticket_id
        value: ''
        type: path
        description: Unique identifier of the ticket.
      body:
        type: json
        data: '{}'
    docs: Adds a reply to the specified ticket. The reply is sent as an email to the requester and any CC'd addresses.
  - info:
      name: Create a note on a ticket
      type: http
    http:
      method: POST
      url: https://{domain}.freshdesk.com/api/v2/tickets/:ticket_id/notes
      params:
      - name: ticket_id
        value: ''
        type: path
        description: Unique identifier of the ticket.
      body:
        type: json
        data: '{}'
    docs: Adds an internal or public note to the specified ticket. Private notes are visible only to agents.
  - info:
      name: Forward a ticket
      type: http
    http:
      method: POST
      url: https://{domain}.freshdesk.com/api/v2/tickets/:ticket_id/forward
      params:
      - name: ticket_id
        value: ''
        type: path
        description: Unique identifier of the ticket.
      body:
        type: json
        data: '{}'
    docs: Forwards the specified ticket to one or more email addresses.
  - info:
      name: Update a conversation
      type: http
    http:
      method: PUT
      url: https://{domain}.freshdesk.com/api/v2/conversations/:conversation_id
      params:
      - name: conversation_id
        value: ''
        type: path
        description: Unique identifier of the conversation.
      body:
        type: json
        data: '{}'
    docs: Updates the body of an existing conversation (reply or note).
  - info:
      name: Delete a conversation
      type: http
    http:
      method: DELETE
      url: https://{domain}.freshdesk.com/api/v2/conversations/:conversation_id
      params:
      - name: conversation_id
        value: ''
        type: path
        description: Unique identifier of the conversation.
    docs: Deletes a conversation (note) from a ticket. Only notes can be deleted; replies cannot be removed.
- info:
    name: Time Entries
    type: folder
  items:
  - info:
      name: List time entries for a ticket
      type: http
    http:
      method: GET
      url: https://{domain}.freshdesk.com/api/v2/tickets/:ticket_id/time_entries
      params:
      - name: ticket_id
        value: ''
        type: path
        description: Unique identifier of the ticket.
    docs: Retrieves all time entries associated with the specified ticket.
  - info:
      name: Create a time entry
      type: http
    http:
      method: POST
      url: https://{domain}.freshdesk.com/api/v2/tickets/:ticket_id/time_entries
      params:
      - name: ticket_id
        value: ''
        type: path
        description: Unique identifier of the ticket.
      body:
        type: json
        data: '{}'
    docs: Adds a new time entry to the specified ticket to track agent effort.
  - info:
      name: List all time entries
      type: http
    http:
      method: GET
      url: https://{domain}.freshdesk.com/api/v2/time_entries
      params:
      - name: page
        value: ''
        type: query
        description: Page number for paginated results.
      - name: per_page
        value: ''
        type: query
        description: Number of results per page (max 100).
    docs: Retrieves all time entries across all tickets, with optional filters.
  - info:
      name: Update a time entry
      type: http
    http:
      method: PUT
      url: https://{domain}.freshdesk.com/api/v2/time_entries/:time_entry_id
      params:
      - name: time_entry_id
        value: ''
        type: path
        description: Unique identifier of the time entry.
      body:
        type: json
        data: '{}'
    docs: Updates the properties of an existing time entry.
  - info:
      name: Delete a time entry
      type: http
    http:
      method: DELETE
      url: https://{domain}.freshdesk.com/api/v2/time_entries/:time_entry_id
      params:
      - name: time_entry_id
        value: ''
        type: path
        description: Unique identifier of the time entry.
    docs: Deletes a time entry from a ticket.
  - info:
      name: Toggle a timer
      type: http
    http:
      method: PUT
      url: https://{domain}.freshdesk.com/api/v2/time_entries/:time_entry_id/toggle_timer
      params:
      - name: time_entry_id
        value: ''
        type: path
        description: Unique identifier of the time entry.
    docs: Starts or stops the timer on a time entry.
- info:
    name: Satisfaction Ratings
    type: folder
  items:
  - info:
      name: Create a satisfaction rating
      type: http
    http:
      method: POST
      url: https://{domain}.freshdesk.com/api/v2/tickets/:ticket_id/satisfaction_ratings
      params:
      - name: ticket_id
        value: ''
        type: path
        description: Unique identifier of the ticket.
      body:
        type: json
        data: '{}'
    docs: Creates a satisfaction rating for the specified ticket.
  - info:
      name: List all satisfaction ratings
      type: http
    http:
      method: GET
      url: https://{domain}.freshdesk.com/api/v2/surveys/satisfaction_ratings
      params:
      - name: page
        value: ''
        type: query
        description: Page number for paginated results.
      - name: per_page
        value: ''
        type: query
        description: Number of results per page (max 100).
      - name: created_since
        value: ''
        type: query
        description: Return ratings created since the given date-time.
    docs: Retrieves all satisfaction ratings across tickets, with optional filters for date range and satisfaction score.
- info:
    name: Contacts
    type: folder
  items:
  - info:
      name: List all contacts
      type: http
    http:
      method: GET
      url: https://{domain}.freshdesk.com/api/v2/contacts
      params:
      - name: page
        value: ''
        type: query
        description: Page number for paginated results.
      - name: per_page
        value: ''
        type: query
        description: Number of results per page (max 100).
      - name: email
        value: ''
        type: query
        description: Filter contacts by email address.
      - name: phone
        value: ''
        type: query
        description: Filter contacts by phone number.
      - name: mobile
        value: ''
        type: query
        description: Filter contacts by mobile number.
      - name: company_id
        value: ''
        type: query
        description: Filter contacts by company ID.
      - name: state
        value: ''
        type: query
        description: Filter contacts by state.
    docs: Retrieves a paginated list of contacts. Contacts can be filtered by email, phone, mobile, company, or state.
  - info:
      name: Create a contact
      type: http
    http:
      method: POST
      url: https://{domain}.freshdesk.com/api/v2/contacts
      body:
        type: json
        data: '{}'
    docs: Creates a new contact in the helpdesk. At minimum, an email, phone, mobile, or twitter_id must be provided.
  - info:
      name: View a contact
      type: http
    http:
      method: GET
      url: https://{domain}.freshdesk.com/api/v2/contacts/:contact_id
      params:
      - name: contact_id
        value: ''
        type: path
        description: Unique identifier of the contact.
    docs: Retrieves the details of a specific contact by ID.
  - info:
      name: Update a contact
      type: http
    http:
      method: PUT
      url: https://{domain}.freshdesk.com/api/v2/contacts/:contact_id
      params:
      - name: contact_id
        value: ''
        type: path
        description: Unique identifier of the contact.
      body:
        type: json
        data: '{}'
    docs: Updates the properties of an existing contact.
  - info:
      name: Delete a contact
      type: http
    http:
      method: DELETE
      url: https://{domain}.freshdesk.com/api/v2/contacts/:contact_id
      params:
      - name: contact_id
        value: ''
        type: path
        description: Unique identifier of the contact.
    docs: Soft-deletes a contact. The contact can be restored later.
  - info:
      name: Restore a deleted contact
      type: http
    http:
      method: PUT
      url: https://{domain}.freshdesk.com/api/v2/contacts/:contact_id/restore
      params:
      - name: contact_id
        value: ''
        type: path
        description: Unique identifier of the contact.
    docs: Restores a previously soft-deleted contact.
  - info:
      name: Merge contacts
      type: http
    http:
      method: POST
      url: https://{domain}.freshdesk.com/api/v2/contacts/merge
      body:
        type: json
        data: '{}'
    docs: Merges secondary contacts into a primary contact. The secondary contacts are deleted and their tickets are reassigned
      to the primary.
  - info:
      name: Export contacts
      type: http
    http:
      method: POST
      url: https://{domain}.freshdesk.com/api/v2/contacts/export
    docs: Initiates an export of contacts and returns a job ID to check status.
  - info:
      name: List all contact fields
      type: http
    http:
      method: GET
      url: https://{domain}.freshdesk.com/api/v2/contact_fields
    docs: Retrieves all default and custom contact fields.
- info:
    name: Companies
    type: folder
  items:
  - info:
      name: List all companies
      type: http
    http:
      method: GET
      url: https://{domain}.freshdesk.com/api/v2/companies
      params:
      - name: page
        value: ''
        type: query
        description: Page number for paginated results.
      - name: per_page
        value: ''
        type: query
        description: Number of results per page (max 100).
    docs: Retrieves a paginated list of companies.
  - info:
      name: Create a company
      type: http
    http:
      method: POST
      url: https://{domain}.freshdesk.com/api/v2/companies
      body:
        type: json
        data: '{}'
    docs: Creates a new company in the helpdesk.
  - info:
      name: View a company
      type: http
    http:
      method: GET
      url: https://{domain}.freshdesk.com/api/v2/companies/:company_id
      params:
      - name: company_id
        value: ''
        type: path
        description: Unique identifier of the company.
    docs: Retrieves the details of a specific company by ID.
  - info:
      name: Update a company
      type: http
    http:
      method: PUT
      url: https://{domain}.freshdesk.com/api/v2/companies/:company_id
      params:
      - name: company_id
        value: ''
        type: path
        description: Unique identifier of the company.
      body:
        type: json
        data: '{}'
    docs: Updates the properties of an existing company.
  - info:
      name: Delete a company
      type: http
    http:
      method: DELETE
      url: https://{domain}.freshdesk.com/api/v2/companies/:company_id
      params:
      - name: company_id
        value: ''
        type: path
        description: Unique identifier of the company.
    docs: Deletes a company from the helpdesk.
  - info:
      name: List all company fields
      type: http
    http:
      method: GET
      url: https://{domain}.freshdesk.com/api/v2/company_fields
    docs: Retrieves all default and custom company fields.
- info:
    name: Agents
    type: folder
  items:
  - info:
      name: List all agents
      type: http
    http:
      method: GET
      url: https://{domain}.freshdesk.com/api/v2/agents
      params:
      - name: page
        value: ''
        type: query
        description: Page number for paginated results.
      - name: per_page
        value: ''
        type: query
        description: Number of results per page (max 100).
      - name: email
        value: ''
        type: query
        description: Filter agents by email address.
      - name: phone
        value: ''
        type: query
        description: Filter agents by phone number.
      - name: mobile
        value: ''
        type: query
        description: Filter agents by mobile number.
      - name: state
        value: ''
        type: query
        description: Filter agents by state.
    docs: Retrieves a paginated list of agents. Agents can be filtered by email, phone, mobile, or state.
  - info:
      name: View an agent
      type: http
    http:
      method: GET
      url: https://{domain}.freshdesk.com/api/v2/agents/:agent_id
      params:
      - name: agent_id
        value: ''
        type: path
        description: Unique identifier of the agent.
    docs: Retrieves the details of a specific agent by ID.
  - info:
      name: Update an agent
      type: http
    http:
      method: PUT
      url: https://{domain}.freshdesk.com/api/v2/agents/:agent_id
      params:
      - name: agent_id
        value: ''
        type: path
        description: Unique identifier of the agent.
      body:
        type: json
        data: '{}'
    docs: Updates the properties of an existing agent.
  - info:
      name: Delete an agent
      type: http
    http:
      method: DELETE
      url: https://{domain}.freshdesk.com/api/v2/agents/:agent_id
      params:
      - name: agent_id
        value: ''
        type: path
        description: Unique identifier of the agent.
    docs: Deletes an agent from the helpdesk. The agent's tickets will need to be reassigned.
- info:
    name: Groups
    type: folder
  items:
  - info:
      name: List all groups
      type: http
    http:
      method: GET
      url: https://{domain}.freshdesk.com/api/v2/groups
      params:
      - name: page
        value: ''
        type: query
        description: Page number for paginated results.
      - name: per_page
        value: ''
        type: query
        description: Number of results per page (max 100).
    docs: Retrieves a paginated list of agent groups.
  - info:
      name: Create a group
      type: http
    http:
      method: POST
      url: https://{domain}.freshdesk.com/api/v2/groups
      body:
        type: json
        data: '{}'
    docs: Creates a new agent group in the helpdesk.
  - info:
      name: View a group
      type: http
    http:
      method: GET
      url: https://{domain}.freshdesk.com/api/v2/groups/:group_id
      params:
      - name: group_id
        value: ''
        type: path
        description: Unique identifier of the group.
    docs: Retrieves the details of a specific group by ID.
  - info:
      name: Update a group
      type: http
    http:
      method: PUT
      url: https://{domain}.freshdesk.com/api/v2/groups/:group_id
      params:
      - name: group_id
        value: ''
        type: path
        description: Unique identifier of the group.
      body:
        type: json
        data: '{}'
    docs: Updates the properties of an existing group.
  - info:
      name: Delete a group
      type: http
    http:
      method: DELETE
      url: https://{domain}.freshdesk.com/api/v2/groups/:group_id
      params:
      - name: group_id
        value: ''
        type: path
        description: Unique identifier of the group.
    docs: Deletes a group from the helpdesk.
- info:
    name: Roles
    type: folder
  items:
  - info:
      name: List all roles
      type: http
    http:
      method: GET
      url: https://{domain}.freshdesk.com/api/v2/roles
    docs: Retrieves a list of all roles defined in the helpdesk.
  - info:
      name: View a role
      type: http
    http:
      method: GET
      url: https://{domain}.freshdesk.com/api/v2/roles/:role_id
      params:
      - name: role_id
        value: ''
        type: path
        description: Unique identifier of the role.
    docs: Retrieves the details of a specific role by ID.
- info:
    name: Products
    type: folder
  items:
  - info:
      name: List all products
      type: http
    http:
      method: GET
      url: https://{domain}.freshdesk.com/api/v2/products
      params:
      - name: page
        value: ''
        type: query
        description: Page number for paginated results.
      - name: per_page
        value: ''
        type: query
        description: Number of results per page (max 100).
    docs: Retrieves a paginated list of products.
  - info:
      name: View a product
      type: http
    http:
      method: GET
      url: https://{domain}.freshdesk.com/api/v2/products/:product_id
      params:
      - name: product_id
        value: ''
        type: path
        description: Unique identifier of the product.
    docs: Retrieves the details of a specific product by ID.
  - info:
      name: Create a product
      type: http
    http:
      method: POST
      url: https://{domain}.freshdesk.com/api/v2/products/:product_id
      params:
      - name: product_id
        value: ''
        type: path
        description: Unique identifier of the product.
      body:
        type: json
        data: '{}'
    docs: Creates a new product in the helpdesk.
  - info:
      name: Update a product
      type: http
    http:
      method: PUT
      url: https://{domain}.freshdesk.com/api/v2/products/:product_id
      params:
      - name: product_id
        value: ''
        type: path
        description: Unique identifier of the product.
      body:
        type: json
        data: '{}'
    docs: Updates the properties of an existing product.
- info:
    name: Email Configs
    type: folder
  items:
  - info:
      name: List all email configurations
      type: http
    http:
      method: GET
      url: https://{domain}.freshdesk.com/api/v2/email_configs
    docs: Retrieves a list of all email mailbox configurations.
  - info:
      name: View an email configuration
      type: http
    http:
      method: GET
      url: https://{domain}.freshdesk.com/api/v2/email_configs/:email_config_id
      params:
      - name: email_config_id
        value: ''
        type: path
        description: Unique identifier of the email configuration.
    docs: Retrieves the details of a specific email configuration by ID.
- info:
    name: SLA Policies
    type: folder
  items:
  - info:
      name: List all SLA policies
      type: http
    http:
      method: GET
      url: https://{domain}.freshdesk.com/api/v2/sla_policies
    docs: Retrieves a list of all SLA policies defined in the helpdesk.
  - info:
      name: View an SLA policy
      type: http
    http:
      method: GET
      url: https://{domain}.freshdesk.com/api/v2/sla_policies/:sla_policy_id
      params:
      - name: sla_policy_id
        value: ''
        type: path
        description: Unique identifier of the SLA policy.
    docs: Retrieves the details of a specific SLA policy by ID.
- info:
    name: Business Hours
    type: folder
  items:
  - info:
      name: List all business hours
      type: http
    http:
      method: GET
      url: https://{domain}.freshdesk.com/api/v2/business_hours
    docs: Retrieves a list of all business hour schedules.
  - info:
      name: View a business hour schedule
      type: http
    http:
      method: GET
      url: https://{domain}.freshdesk.com/api/v2/business_hours/:business_hour_id
      params:
      - name: business_hour_id
        value: ''
        type: path
        description: Unique identifier of the business hour schedule.
    docs: Retrieves the details of a specific business hour schedule by ID.
- info:
    name: Solutions
    type: folder
  items:
  - info:
      name: List all solution categories
      type: http
    http:
      method: GET
      url: https://{domain}.freshdesk.com/api/v2/solutions/categories
    docs: Retrieves a list of all solution categories in the knowledge base.
  - info:
      name: Create a solution category
      type: http
    http:
      method: POST
      url: https://{domain}.freshdesk.com/api/v2/solutions/categories
      body:
        type: json
        data: '{}'
    docs: Creates a new solution category in the knowledge base.
  - info:
      name: View a solution category
      type: http
    http:
      method: GET
      url: https://{domain}.freshdesk.com/api/v2/solutions/categories/:category_id
      params:
      - name: category_id
        value: ''
        type: path
        description: Unique identifier of the solution category.
    docs: Retrieves the details of a specific solution category by ID.
  - info:
      name: Update a solution category
      type: http
    http:
      method: PUT
      url: https://{domain}.freshdesk.com/api/v2/solutions/categories/:category_id
      params:
      - name: category_id
        value: ''
        type: path
        description: Unique identifier of the solution category.
      body:
        type: json
        data: '{}'
    docs: Updates the properties of an existing solution category.
  - info:
      name: Delete a solution category
      type: http
    http:
      method: DELETE
      url: https://{domain}.freshdesk.com/api/v2/solutions/categories/:category_id
      params:
      - name: category_id
        value: ''
        type: path
        description: Unique identifier of the solution category.
    docs: Deletes a solution category and all its folders and articles.
  - info:
      name: List solution folders in a category
      type: http
    http:
      method: GET
      url: https://{domain}.freshdesk.com/api/v2/solutions/categories/:category_id/folders
      params:
      - name: category_id
        value: ''
        type: path
        description: Unique identifier of the solution category.
    docs: Retrieves all solution folders within the specified category.
  - info:
      name: Create a solution folder
      type: http
    http:
      method: POST
      url: https://{domain}.freshdesk.com/api/v2/solutions/categories/:category_id/folders
      params:
      - name: category_id
        value: ''
        type: path
        description: Unique identifier of the solution category.
      body:
        type: json
        data: '{}'
    docs: Creates a new solution folder within the specified category.
  - info:
      name: View a solution folder
      type: http
    http:
      method: GET
      url: https://{domain}.freshdesk.com/api/v2/solutions/folders/:folder_id
      params:
      - name: folder_id
        value: ''
        type: path
        description: Unique identifier of the solution folder.
    docs: Retrieves the details of a specific solution folder by ID.
  - info:
      name: Update a solution folder
      type: http
    http:
      method: PUT
      url: https://{domain}.freshdesk.com/api/v2/solutions/folders/:folder_id
      params:
      - name: folder_id
        value: ''
        type: path
        description: Unique identifier of the solution folder.
      body:
        type: json
        data: '{}'
    docs: Updates the properties of an existing solution folder.
  - info:
      name: Delete a solution folder
      type: http
    http:
      method: DELETE
      url: https://{domain}.freshdesk.com/api/v2/solutions/folders/:folder_id
      params:
      - name: folder_id
        value: ''
        type: path
        description: Unique identifier of the solution folder.
    docs: Deletes a solution folder and all its articles.
  - info:
      name: List solution articles in a folder
      type: http
    http:
      method: GET
      url: https://{domain}.freshdesk.com/api/v2/solutions/folders/:folder_id/articles
      params:
      - name: folder_id
        value: ''
        type: path
        description: Unique identifier of the solution folder.
    docs: Retrieves all solution articles within the specified folder.
  - info:
      name: Create a solution article
      type: http
    http:
      method: POST
      url: https://{domain}.freshdesk.com/api/v2/solutions/folders/:folder_id/articles
      params:
      - name: folder_id
        value: ''
        type: path
        description: Unique identifier of the solution folder.
      body:
        type: json
        data: '{}'
    docs: Creates a new solution article within the specified folder.
  - info:
      name: View a solution article
      type: http
    http:
      method: GET
      url: https://{domain}.freshdesk.com/api/v2/solutions/articles/:article_id
      params:
      - name: article_id
        value: ''
        type: path
        description: Unique identifier of the solution article.
    docs: Retrieves the details of a specific solution article by ID.
  - info:
      name: Update a solution article
      type: http
    http:
      method: PUT
      url: https://{domain}.freshdesk.com/api/v2/solutions/articles/:article_id
      params:
      - name: article_id
        value: ''
        type: path
        description: Unique identifier of the solution article.
      body:
        type: json
        data: '{}'
    docs: Updates the properties of an existing solution article.
  - info:
      name: Delete a solution article
      type: http
    http:
      method: DELETE
      url: https://{domain}.freshdesk.com/api/v2/solutions/articles/:article_id
      params:
      - name: article_id
        value: ''
        type: path
        description: Unique identifier of the solution article.
    docs: Deletes a solution article from the knowledge base.
- info:
    name: Search
    type: folder
  items:
  - info:
      name: Search tickets
      type: http
    http:
      method: GET
      url: https://{domain}.freshdesk.com/api/v2/search/tickets
      params:
      - 

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