freshdesk

Freshdesk API.

freshdesk publishes 16 APIs on the APIs.io network, including Webhook API, Agents API, Business Hours API, and 13 more.

The freshdesk catalog on APIs.io includes 1 event-driven AsyncAPI specification, 1 JSON-LD context, and 2 Spectral governance rulesets.

freshdesk’s developer surface includes authentication and 6 more developer resources.

🌐 Visit website 📡 Source on GitHub

43.6/100 developing ▬ flat Agent 36/100 agent ready Full breakdown ↓
scored 2026-07-28 · rubric v0.6

AccessFreemiumSelf serve⚡ Free to try

17 APIs

Kin Score

Kin Score How this is scored →
scored 2026-07-28 · rubric v0.6

Composite quality — 43.6/100 · developing

Contract Quality 18.8 / 25

Developer Ergonomics 2.2 / 20

Commercial Clarity 7.9 / 20

Operational Transparency 4.8 / 13

Governance 5.0 / 12

Discoverability 5.0 / 10

Agent readiness — 36/100 · agent ready

Machine-Readable Contract 18 / 18

Agentic Access Contract 10 / 10

MCP Server 0 / 12

Machine-Readable Auth 10 / 10

Idempotency 0 / 9

Stable Error Semantics 0 / 8

Request/Response Examples 0 / 7

Rate-Limit Signaling 7 / 7

Typed Event Surface 6 / 6

Agent Skills 0 / 5

Well-Known Catalog 0 / 4

Consent & Bot Identity 0 / 3

A2A Agent Card 0 / 8

Dry-Run / Simulate Mode 0 / 4

Improve this rating by publishing the missing artifacts — every area above can be raised, and the full rubric is at apis.io/rating/. This rating is computed from github.com/api-evangelist/freshdesk: open an issue to ask a question, or submit a pull request to add artifacts. Want it done for you? Prioritized profiling — $2,500 →

APIs 17

Individual APIs this provider publishes, each with its own machine-readable definition.

Freshdesk Webhook API

The Freshdesk Webhook API enables real-time communication between Freshdesk and external systems by sending HTTP POST requests when specific events occur within the helpdesk. We...

Freshdesk App SDK

The Freshdesk App SDK allows developers to build custom applications that extend the functionality of the Freshdesk helpdesk platform. Backed by a Platform-as-a-Service infrastr...

freshdesk Agents API

Manage support agents and their properties.

freshdesk Business Hours API

Manage business hour schedules used in SLA calculations.

freshdesk Companies API

Manage companies (organizations) associated with contacts.

freshdesk Contacts API

Manage contacts (end users) who submit support tickets.

freshdesk Conversations API

Manage replies, notes, and conversation threads on tickets.

freshdesk Email Configs API

Manage email mailbox configurations for the helpdesk.

freshdesk Groups API

Manage agent groups for ticket assignment and routing.

freshdesk Products API

Manage products to categorize tickets by product line.

freshdesk Roles API

Manage roles that define agent permissions.

freshdesk Satisfaction Ratings API

View customer satisfaction survey ratings on tickets.

freshdesk Search API

Search across tickets, contacts, and companies using query syntax.

freshdesk SLA Policies API

Manage service level agreement policies for ticket response and resolution times.

freshdesk Solutions API

Manage knowledge base solution categories, folders, and articles.

freshdesk Tickets API

Manage support tickets including creation, updates, bulk operations, merging, and lifecycle management.

freshdesk Time Entries API

Track time spent on tickets by agents.

Scroll for all 17

Open Collections 1

Open, tool-agnostic API collections (OpenAPI-derived and Bruno).

Freshdesk REST API

OPEN COLLECTION

GraphQL 1

GraphQL schemas published by this provider.

Rate Limits 1

Documented rate limits and quota policies.

Freshdesk Rate Limits

7 limits

RATE LIMITS

FinOps 1

Cost, billing, and metering signals for API financial operations.

JSON Schema 1

Standalone JSON Schema definitions for this provider's data models.

Documentation 1

Reference material describing how the API behaves

JSONSchema

JSONSchema

Agent Surfaces 1

MCP servers, agent skills, and machine-readable catalogs

AgenticAccess

AgenticAccess

Design & Contract 1

Pagination, idempotency, versioning, errors, and events

JSONLD

JSONLD

Build 1

SDKs, sample code, and the tooling you integrate with

GitHubOrganization

GitHubOrganization

Access & Security 2

Authentication, authorization, and security posture

DomainSecurity

DomainSecurity

Authentication

Authentication

Company 1

The organization behind the API

LinkedIn

Source (apis.yml)

aid: freshdesk
accessModel:
  pricing: freemium
  onboarding: self-serve
  trial: false
  try_now: true
  public: false
  label: Freemium · Self-serve signup
  confidence: high
  source:
  - plans
  - authentication
  generated: '2026-07-22'
  method: derived
image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/icons/freshdesk.png
url: https://raw.githubusercontent.com/api-evangelist/freshdesk/refs/heads/main/apis.yml
apis:
- aid: freshdesk:webhook-api
  name: Freshdesk Webhook API
  tags:
  - Automation
  - Customer Support
  - Events
  - Notifications
  - Webhooks
  image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/apis-json-logo.jpg
  baseURL: https://api.example.com
  humanURL: https://support.freshdesk.com/support/solutions/folders/272646
  properties:
  - url: https://support.freshdesk.com/support/solutions/folders/272646
    type: Documentation
  - url: asyncapi/freshdesk-webhook-api-asyncapi.yml
    type: AsyncAPI
  description: The Freshdesk Webhook API enables real-time communication between Freshdesk and external systems by sending
    HTTP POST requests when specific events occur within the helpdesk. Webhooks can be triggered by ticket creation, updates,
    status changes, and other support events, allowing developers to build event-driven integrations without polling the REST
    API.
- aid: freshdesk:app-sdk
  name: Freshdesk App SDK
  tags:
  - Apps
  - Extensions
  - Marketplace
  - Plugins
  - SDK
  image: https://kinlane-images.s3.amazonaws.com/shared/apis-json/apis-json-logo.jpg
  baseURL: https://api.example.com
  humanURL: https://developers.freshdesk.com/
  properties:
  - url: https://developers.freshdesk.com/
    type: Documentation
  - url: https://developers.freshworks.com/docs/app-sdk/v3.0/support_ticket/rest-apis/
    type: Documentation
  description: The Freshdesk App SDK allows developers to build custom applications that extend the functionality of the Freshdesk
    helpdesk platform. Backed by a Platform-as-a-Service infrastructure that includes a data store and serverless runtimes,
    the SDK provides tools for creating front-end interfaces using the Crayons component library and server-side logic through
    serverless apps.
- aid: freshdesk:freshdesk-agents-api
  name: freshdesk Agents API
  description: Manage support agents and their properties.
  humanURL: https://developers.freshdesk.com/api/
  baseURL: https://yourdomain.freshdesk.com/api/v2
  tags:
  - Agents
  properties:
  - type: OpenAPI
    url: openapi/freshdesk-agents-api-openapi.yml
  - type: Documentation
    url: https://developers.freshdesk.com/api/
  - type: GraphQL
    url: graphql/freshdesk-graphql.md
- aid: freshdesk:freshdesk-business-hours-api
  name: freshdesk Business Hours API
  description: Manage business hour schedules used in SLA calculations.
  humanURL: https://developers.freshdesk.com/api/
  baseURL: https://yourdomain.freshdesk.com/api/v2
  tags:
  - Business Hours
  properties:
  - type: OpenAPI
    url: openapi/freshdesk-business-hours-api-openapi.yml
  - type: Documentation
    url: https://developers.freshdesk.com/api/
  - type: GraphQL
    url: graphql/freshdesk-graphql.md
- aid: freshdesk:freshdesk-companies-api
  name: freshdesk Companies API
  description: Manage companies (organizations) associated with contacts.
  humanURL: https://developers.freshdesk.com/api/
  baseURL: https://yourdomain.freshdesk.com/api/v2
  tags:
  - Companies
  properties:
  - type: OpenAPI
    url: openapi/freshdesk-companies-api-openapi.yml
  - type: Documentation
    url: https://developers.freshdesk.com/api/
  - type: GraphQL
    url: graphql/freshdesk-graphql.md
- aid: freshdesk:freshdesk-contacts-api
  name: freshdesk Contacts API
  description: Manage contacts (end users) who submit support tickets.
  humanURL: https://developers.freshdesk.com/api/
  baseURL: https://yourdomain.freshdesk.com/api/v2
  tags:
  - Contacts
  properties:
  - type: OpenAPI
    url: openapi/freshdesk-contacts-api-openapi.yml
  - type: Documentation
    url: https://developers.freshdesk.com/api/
  - type: GraphQL
    url: graphql/freshdesk-graphql.md
- aid: freshdesk:freshdesk-conversations-api
  name: freshdesk Conversations API
  description: Manage replies, notes, and conversation threads on tickets.
  humanURL: https://developers.freshdesk.com/api/
  baseURL: https://yourdomain.freshdesk.com/api/v2
  tags:
  - Conversations
  properties:
  - type: OpenAPI
    url: openapi/freshdesk-conversations-api-openapi.yml
  - type: Documentation
    url: https://developers.freshdesk.com/api/
  - type: GraphQL
    url: graphql/freshdesk-graphql.md
- aid: freshdesk:freshdesk-email-configs-api
  name: freshdesk Email Configs API
  description: Manage email mailbox configurations for the helpdesk.
  humanURL: https://developers.freshdesk.com/api/
  baseURL: https://yourdomain.freshdesk.com/api/v2
  tags:
  - Email Configs
  properties:
  - type: OpenAPI
    url: openapi/freshdesk-email-configs-api-openapi.yml
  - type: Documentation
    url: https://developers.freshdesk.com/api/
  - type: GraphQL
    url: graphql/freshdesk-graphql.md
- aid: freshdesk:freshdesk-groups-api
  name: freshdesk Groups API
  description: Manage agent groups for ticket assignment and routing.
  humanURL: https://developers.freshdesk.com/api/
  baseURL: https://yourdomain.freshdesk.com/api/v2
  tags:
  - Groups
  properties:
  - type: OpenAPI
    url: openapi/freshdesk-groups-api-openapi.yml
  - type: Documentation
    url: https://developers.freshdesk.com/api/
  - type: GraphQL
    url: graphql/freshdesk-graphql.md
- aid: freshdesk:freshdesk-products-api
  name: freshdesk Products API
  description: Manage products to categorize tickets by product line.
  humanURL: https://developers.freshdesk.com/api/
  baseURL: https://yourdomain.freshdesk.com/api/v2
  tags:
  - Products
  properties:
  - type: OpenAPI
    url: openapi/freshdesk-products-api-openapi.yml
  - type: Documentation
    url: https://developers.freshdesk.com/api/
  - type: GraphQL
    url: graphql/freshdesk-graphql.md
- aid: freshdesk:freshdesk-roles-api
  name: freshdesk Roles API
  description: Manage roles that define agent permissions.
  humanURL: https://developers.freshdesk.com/api/
  baseURL: https://yourdomain.freshdesk.com/api/v2
  tags:
  - Roles
  properties:
  - type: OpenAPI
    url: openapi/freshdesk-roles-api-openapi.yml
  - type: Documentation
    url: https://developers.freshdesk.com/api/
  - type: GraphQL
    url: graphql/freshdesk-graphql.md
- aid: freshdesk:freshdesk-satisfaction-ratings-api
  name: freshdesk Satisfaction Ratings API
  description: View customer satisfaction survey ratings on tickets.
  humanURL: https://developers.freshdesk.com/api/
  baseURL: https://yourdomain.freshdesk.com/api/v2
  tags:
  - Satisfaction Ratings
  properties:
  - type: OpenAPI
    url: openapi/freshdesk-satisfaction-ratings-api-openapi.yml
  - type: Documentation
    url: https://developers.freshdesk.com/api/
  - type: GraphQL
    url: graphql/freshdesk-graphql.md
- aid: freshdesk:freshdesk-search-api
  name: freshdesk Search API
  description: Search across tickets, contacts, and companies using query syntax.
  humanURL: https://developers.freshdesk.com/api/
  baseURL: https://yourdomain.freshdesk.com/api/v2
  tags:
  - Search
  properties:
  - type: OpenAPI
    url: openapi/freshdesk-search-api-openapi.yml
  - type: Documentation
    url: https://developers.freshdesk.com/api/
  - type: GraphQL
    url: graphql/freshdesk-graphql.md
- aid: freshdesk:freshdesk-sla-policies-api
  name: freshdesk SLA Policies API
  description: Manage service level agreement policies for ticket response and resolution times.
  humanURL: https://developers.freshdesk.com/api/
  baseURL: https://yourdomain.freshdesk.com/api/v2
  tags:
  - SLA Policies
  properties:
  - type: OpenAPI
    url: openapi/freshdesk-sla-policies-api-openapi.yml
  - type: Documentation
    url: https://developers.freshdesk.com/api/
  - type: GraphQL
    url: graphql/freshdesk-graphql.md
- aid: freshdesk:freshdesk-solutions-api
  name: freshdesk Solutions API
  description: Manage knowledge base solution categories, folders, and articles.
  humanURL: https://developers.freshdesk.com/api/
  baseURL: https://yourdomain.freshdesk.com/api/v2
  tags:
  - Solutions
  properties:
  - type: OpenAPI
    url: openapi/freshdesk-solutions-api-openapi.yml
  - type: Documentation
    url: https://developers.freshdesk.com/api/
  - type: GraphQL
    url: graphql/freshdesk-graphql.md
- aid: freshdesk:freshdesk-tickets-api
  name: freshdesk Tickets API
  description: Manage support tickets including creation, updates, bulk operations, merging, and lifecycle management.
  humanURL: https://developers.freshdesk.com/api/
  baseURL: https://yourdomain.freshdesk.com/api/v2
  tags:
  - Tickets
  properties:
  - type: OpenAPI
    url: openapi/freshdesk-tickets-api-openapi.yml
  - type: Documentation
    url: https://developers.freshdesk.com/api/
  - type: GraphQL
    url: graphql/freshdesk-graphql.md
- aid: freshdesk:freshdesk-time-entries-api
  name: freshdesk Time Entries API
  description: Track time spent on tickets by agents.
  humanURL: https://developers.freshdesk.com/api/
  baseURL: https://yourdomain.freshdesk.com/api/v2
  tags:
  - Time Entries
  properties:
  - type: OpenAPI
    url: openapi/freshdesk-time-entries-api-openapi.yml
  - type: Documentation
    url: https://developers.freshdesk.com/api/
  - type: GraphQL
    url: graphql/freshdesk-graphql.md
common:
- type: AgenticAccess
  url: agentic-access/freshdesk-agentic-access.yml
- type: DomainSecurity
  url: security/freshdesk-domain-security.yml
- type: Authentication
  url: authentication/freshdesk-authentication.yml
- type: GitHubOrganization
  url: https://github.com/freshdesk
- type: LinkedIn
  url: https://www.linkedin.com/showcase/freshdesk
- type: JSONLD
  url: json-ld/freshdesk-context.jsonld
- type: JSONSchema
  url: json-schema/freshdesk-ticket-schema.json
modified: '2026-05-19'
description: Freshdesk API.