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OpenAPI Specification

openapi: 3.2.0
info:
  title: Freshdesk REST Time Entries API
  description: The Freshdesk REST API (v2) provides programmatic access to helpdesk data and operations within Freshdesk, a customer support platform by Freshworks.
  version: '2.0'
  contact:
    name: Freshdesk Support
    url: https://support.freshdesk.com/
  termsOfService: https://www.freshworks.com/terms/
servers:
- url: https://{domain}.freshdesk.com/api/v2
  description: Freshdesk Production Server
  variables:
    domain:
      default: yourdomain
      description: Your Freshdesk subdomain, e.g. if your helpdesk URL is acme.freshdesk.com, use acme.
security:
- basicAuth: []
tags:
- name: Time Entries
  description: Track time spent on tickets by agents.
paths:
  /tickets/{ticket_id}/time_entries:
    get:
      operationId: listTicketTimeEntries
      summary: List time entries for a ticket
      description: Retrieves all time entries associated with the specified ticket.
      tags:
      - Time Entries
      parameters:
      - $ref: '#/components/parameters/ticketId'
      responses:
        '200':
          description: Successfully retrieved time entries.
          content:
            application/json:
              schema:
                type: array
                items:
                  $ref: '#/components/schemas/TimeEntry'
        '401':
          $ref: '#/components/responses/Unauthorized'
        '404':
          $ref: '#/components/responses/NotFound'
    post:
      operationId: createTimeEntry
      summary: Create a time entry
      description: Adds a new time entry to the specified ticket to track agent effort.
      tags:
      - Time Entries
      parameters:
      - $ref: '#/components/parameters/ticketId'
      requestBody:
        required: true
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/TimeEntryCreate'
      responses:
        '201':
          description: Time entry created successfully.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/TimeEntry'
        '400':
          $ref: '#/components/responses/BadRequest'
        '401':
          $ref: '#/components/responses/Unauthorized'
        '404':
          $ref: '#/components/responses/NotFound'
  /time_entries:
    get:
      operationId: listAllTimeEntries
      summary: List all time entries
      description: Retrieves all time entries across all tickets, with optional filters.
      tags:
      - Time Entries
      parameters:
      - $ref: '#/components/parameters/page'
      - $ref: '#/components/parameters/perPage'
      responses:
        '200':
          description: Successfully retrieved time entries.
          content:
            application/json:
              schema:
                type: array
                items:
                  $ref: '#/components/schemas/TimeEntry'
        '401':
          $ref: '#/components/responses/Unauthorized'
  /time_entries/{time_entry_id}:
    put:
      operationId: updateTimeEntry
      summary: Update a time entry
      description: Updates the properties of an existing time entry.
      tags:
      - Time Entries
      parameters:
      - $ref: '#/components/parameters/timeEntryId'
      requestBody:
        required: true
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/TimeEntryCreate'
      responses:
        '200':
          description: Time entry updated successfully.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/TimeEntry'
        '401':
          $ref: '#/components/responses/Unauthorized'
        '404':
          $ref: '#/components/responses/NotFound'
    delete:
      operationId: deleteTimeEntry
      summary: Delete a time entry
      description: Deletes a time entry from a ticket.
      tags:
      - Time Entries
      parameters:
      - $ref: '#/components/parameters/timeEntryId'
      responses:
        '204':
          description: Time entry deleted successfully.
        '401':
          $ref: '#/components/responses/Unauthorized'
        '404':
          $ref: '#/components/responses/NotFound'
  /time_entries/{time_entry_id}/toggle_timer:
    put:
      operationId: toggleTimer
      summary: Toggle a timer
      description: Starts or stops the timer on a time entry.
      tags:
      - Time Entries
      parameters:
      - $ref: '#/components/parameters/timeEntryId'
      responses:
        '200':
          description: Timer toggled successfully.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/TimeEntry'
        '401':
          $ref: '#/components/responses/Unauthorized'
        '404':
          $ref: '#/components/responses/NotFound'
components:
  parameters:
    page:
      name: page
      in: query
      description: Page number for paginated results.
      schema:
        type: integer
        minimum: 1
        default: 1
    perPage:
      name: per_page
      in: query
      description: Number of results per page (max 100).
      schema:
        type: integer
        minimum: 1
        maximum: 100
        default: 30
    ticketId:
      name: ticket_id
      in: path
      required: true
      description: Unique identifier of the ticket.
      schema:
        type: integer
        format: int64
    timeEntryId:
      name: time_entry_id
      in: path
      required: true
      description: Unique identifier of the time entry.
      schema:
        type: integer
        format: int64
  schemas:
    TimeEntryCreate:
      type: object
      properties:
        agent_id:
          type: integer
          format: int64
          description: ID of the agent who performed the work.
        billable:
          type: boolean
          description: Whether the time entry is billable.
        note:
          type: string
          description: Notes about the work performed.
        time_spent:
          type: string
          description: Time spent in hh:mm format.
        executed_at:
          type: string
          format: date-time
          description: Date when the work was performed.
    TimeEntry:
      type: object
      properties:
        id:
          type: integer
          format: int64
          description: Unique identifier of the time entry.
        agent_id:
          type: integer
          format: int64
          description: ID of the agent who logged the time.
        ticket_id:
          type: integer
          format: int64
          description: ID of the ticket the time entry is for.
        billable:
          type: boolean
          description: Whether the time entry is billable.
        note:
          type: string
          nullable: true
          description: Notes about the time entry.
        time_spent:
          type: string
          description: Time spent in hh:mm format.
        timer_running:
          type: boolean
          description: Whether a timer is currently running on this entry.
        executed_at:
          type: string
          format: date-time
          description: Date when the work was performed.
        start_time:
          type: string
          format: date-time
          nullable: true
          description: Start time of the timer if running.
        created_at:
          type: string
          format: date-time
          description: Timestamp when the time entry was created.
        updated_at:
          type: string
          format: date-time
          description: Timestamp when the time entry was last updated.
    Error:
      type: object
      properties:
        description:
          type: string
          description: Human-readable error description.
        errors:
          type: array
          items:
            type: object
            properties:
              field:
                type: string
                description: Field that caused the error.
              message:
                type: string
                description: Error message for the field.
              code:
                type: string
                description: Error code.
  responses:
    NotFound:
      description: The requested resource was not found.
      content:
        application/json:
          schema:
            $ref: '#/components/schemas/Error'
    BadRequest:
      description: The request is invalid or malformed.
      content:
        application/json:
          schema:
            $ref: '#/components/schemas/Error'
    Unauthorized:
      description: Authentication failed or credentials were not provided.
      content:
        application/json:
          schema:
            $ref: '#/components/schemas/Error'
  securitySchemes:
    basicAuth:
      type: http
      scheme: basic
      description: Freshdesk uses API key-based authentication. Pass your API key as the username with any string (e.g. X) as the password using HTTP Basic Authentication.
externalDocs:
  description: Freshdesk API Documentation
  url: https://developers.freshdesk.com/api/