Freshdesk · Rate Limits

Freshdesk Rate Limits

Freshdesk enforces per-account API rate limits that scale with the subscription plan. Current plans use per-hour limits; legacy plans use per-minute limits with additional endpoint-specific caps (Ticket Create / Update / List, Contacts). Additional capacity (1,000-2,000 calls) can be purchased.

Freshdesk Rate Limits is the machine-readable rate-limit profile for Freshdesk on the APIs.io network, in the API Commons Rate Limits shape.

It captures 7 rate-limit definitions, measuring requests_per_hour and requests_per_minute.

Limit state is signalled in the limit, remaining, used, and retryAfter response headers, and an exhausted limit returns HTTP 429.

This profile was written by API Evangelist and has not been verified against a page the provider published; treat every limit as unconfirmed until a dated transcription replaces it.

The profile also includes 4 backoff/retry policies defined and response codes documented for throttled.

Tagged areas include Customer Support, Helpdesk, and Rate Limiting.

7 Limits Exhausted: HTTP 429 limitremainingusedretryAfter
Method: generated, dated 2026-05-05.
Written by API Evangelist on 2026-05-05 and not verified against a page the provider published. Treat every limit as unconfirmed until a dated transcription replaces it.
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Customer SupportHelpdeskRate Limiting

Limits

Blossom (current plan) account
requests_per_hour · hour
3000
Garden (current plan) account
requests_per_hour · hour
3000
Estate (current plan) account
requests_per_hour · hour
5000
Forest (current plan) account
requests_per_hour · hour
5000
Growth (legacy) account
requests_per_minute · minute
200
Endpoint-specific caps — Ticket Create 80/min, Update 80/min, List 20/min, Contacts 20/min.
Pro (legacy) account
requests_per_minute · minute
400
Endpoint-specific caps — Ticket Create 160/min, Update 160/min, List 100/min, Contacts 100/min.
Enterprise (legacy) account
requests_per_minute · minute
700
Endpoint-specific caps — Ticket Create 280/min, Update 280/min, List 200/min, Contacts 200/min.

Policies

Per-account scoping
Limits are enforced per Freshdesk account, not per API key. Custom apps that consume the API count toward the account total.
Invalid requests count
Invalid requests still count toward the rate limit.
Retry-After
When the limit is breached, responses return HTTP 429 with a Retry-After header indicating wait seconds before retrying.
Capacity purchase
Additional rate-limit capacity (1,000-2,000 calls) can be purchased and includes higher endpoint-specific limits.

Sources

Work with this as data

Every rate limit here is available over the APIs.io API and to AI agents over MCP.

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Tools for rate limits

4 MCP tools reach this
  • find_rate_limitsBrowse and filter every rate limit in the catalog.
  • apis_io_searchSTART HERE — APIs, providers and tags for one query, each with its total.
  • resolveTurn a domain, URL or GitHub org into the provider it belongs to.
  • find_cohortsEvery scored population of providers in the catalog.
All 92 tools →

Call it yourself

curl for this page
This rate limit 
curl "https://apis.io/api/v1/rate-limits/freshdesk-rate-limits"
All rate limits 
curl "https://apis.io/api/v1/rate-limits?limit=25"

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