freshdesk · Rate Limits
Freshdesk Rate Limits
Freshdesk enforces per-account API rate limits that scale with the subscription plan. Current plans use per-hour limits; legacy plans use per-minute limits with additional endpoint-specific caps (Ticket Create / Update / List, Contacts). Additional capacity (1,000-2,000 calls) can be purchased.
Freshdesk Rate Limits is the machine-readable rate-limit profile for freshdesk on the APIs.io network, conforming to the API Commons Rate Limits specification.
It captures 7 rate-limit definitions, measuring requests_per_hour and requests_per_minute.
The profile also includes 4 backoff/retry policies defined and response codes documented for throttled.
Tagged areas include Customer Support, Helpdesk, and Rate Limiting.
7 Limits
Throttle: 429
Customer SupportHelpdeskRate Limiting
Limits
Blossom (current plan) account
3000
Garden (current plan) account
3000
Estate (current plan) account
5000
Forest (current plan) account
5000
Growth (legacy) account
200
Endpoint-specific caps — Ticket Create 80/min, Update 80/min, List 20/min, Contacts 20/min.
Pro (legacy) account
400
Endpoint-specific caps — Ticket Create 160/min, Update 160/min, List 100/min, Contacts 100/min.
Enterprise (legacy) account
700
Endpoint-specific caps — Ticket Create 280/min, Update 280/min, List 200/min, Contacts 200/min.
Policies
Per-account scoping
Limits are enforced per Freshdesk account, not per API key. Custom apps that consume the API count toward the account total.
Invalid requests count
Invalid requests still count toward the rate limit.
Retry-After
When the limit is breached, responses return HTTP 429 with a Retry-After header indicating wait seconds before retrying.
Capacity purchase
Additional rate-limit capacity (1,000-2,000 calls) can be purchased and includes higher endpoint-specific limits.