Freshdesk Plans Pricing
Freshdesk uses tiered per-agent SaaS subscriptions billed annually (per-agent/month list price). A free plan covers 1-2 agents for 6 months. Freddy AI Agent sessions are sold as add-on usage (50 sessions / $49 per 100 additional). API rate limits scale with the paid plan.
Freshdesk Plans Pricing is the machine-readable pricing-plan profile for Freshdesk on the APIs.io network, conforming to the API Commons Plans specification.
It defines 5 plans, covering freemium, subscription, and usage-based tiers, with named plans including Free, Growth, Pro, Enterprise, Freddy AI Agent — Add-on Sessions.
Tagged areas include Customer Support, Helpdesk, SaaS, and Ticketing.
Plans
Free plan for 1-2 agents for 6 months; essential ticketing, knowledge base, reports.
- Essential ticketing
- Knowledge base
- Reports
- 1-2 agents for 6 months
Ticketing, customer portal, reports; ideal for small businesses. $19/agent/month billed annually.
- Ticketing
- Shared inbox
- Threads and tasks
- Customer portal
- Multilingual support
- 5,000 collaborators included
Growth features plus customized support portals, custom objects, advanced ticketing, custom reporting, routing. $55/agent/month billed annually. Includes Freddy AI Copilot and Freddy AI Insights.
- All Growth features
- Customized support portals
- Custom objects
- Advanced ticketing
- Custom reporting
- Routing mechanisms
- Freddy AI Copilot
- Freddy AI Insights
Pro features plus audit logs, approval workflows, skills-based assignments, additional security. $89/agent/month billed annually.
- All Pro features
- Audit logs
- Approval workflows
- Skills-based assignments
- Additional security features
Additional Freddy AI Agent sessions beyond the 500 included on Pro/Enterprise.
- $49 per 100 additional sessions
Sources
Work with this as data
Every plan here is available over the APIs.io API and to AI agents over MCP.