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OpenAPI Specification

openapi: 3.2.0
info:
  title: Freshdesk REST Satisfaction Ratings API
  description: The Freshdesk REST API (v2) provides programmatic access to helpdesk data and operations within Freshdesk, a customer support platform by Freshworks.
  version: '2.0'
  contact:
    name: Freshdesk Support
    url: https://support.freshdesk.com/
  termsOfService: https://www.freshworks.com/terms/
servers:
- url: https://{domain}.freshdesk.com/api/v2
  description: Freshdesk Production Server
  variables:
    domain:
      default: yourdomain
      description: Your Freshdesk subdomain, e.g. if your helpdesk URL is acme.freshdesk.com, use acme.
security:
- basicAuth: []
tags:
- name: Satisfaction Ratings
  description: View customer satisfaction survey ratings on tickets.
paths:
  /tickets/{ticket_id}/satisfaction_ratings:
    post:
      operationId: createSatisfactionRating
      summary: Create a satisfaction rating
      description: Creates a satisfaction rating for the specified ticket.
      tags:
      - Satisfaction Ratings
      parameters:
      - $ref: '#/components/parameters/ticketId'
      requestBody:
        required: true
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/SatisfactionRatingCreate'
      responses:
        '201':
          description: Satisfaction rating created successfully.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/SatisfactionRating'
        '400':
          $ref: '#/components/responses/BadRequest'
        '401':
          $ref: '#/components/responses/Unauthorized'
        '404':
          $ref: '#/components/responses/NotFound'
  /surveys/satisfaction_ratings:
    get:
      operationId: listSatisfactionRatings
      summary: List all satisfaction ratings
      description: Retrieves all satisfaction ratings across tickets, with optional filters for date range and satisfaction score.
      tags:
      - Satisfaction Ratings
      parameters:
      - $ref: '#/components/parameters/page'
      - $ref: '#/components/parameters/perPage'
      - name: created_since
        in: query
        description: Return ratings created since the given date-time.
        schema:
          type: string
          format: date-time
      responses:
        '200':
          description: Successfully retrieved satisfaction ratings.
          content:
            application/json:
              schema:
                type: array
                items:
                  $ref: '#/components/schemas/SatisfactionRating'
        '401':
          $ref: '#/components/responses/Unauthorized'
components:
  parameters:
    page:
      name: page
      in: query
      description: Page number for paginated results.
      schema:
        type: integer
        minimum: 1
        default: 1
    perPage:
      name: per_page
      in: query
      description: Number of results per page (max 100).
      schema:
        type: integer
        minimum: 1
        maximum: 100
        default: 30
    ticketId:
      name: ticket_id
      in: path
      required: true
      description: Unique identifier of the ticket.
      schema:
        type: integer
        format: int64
  schemas:
    SatisfactionRating:
      type: object
      properties:
        id:
          type: integer
          format: int64
          description: Unique identifier of the satisfaction rating.
        survey_id:
          type: integer
          format: int64
          description: ID of the associated survey.
        ticket_id:
          type: integer
          format: int64
          description: ID of the rated ticket.
        user_id:
          type: integer
          format: int64
          description: ID of the user who provided the rating.
        agent_id:
          type: integer
          format: int64
          description: ID of the agent on the ticket.
        group_id:
          type: integer
          format: int64
          nullable: true
          description: ID of the group on the ticket.
        rating:
          type: integer
          description: Satisfaction rating value.
        feedback:
          type: string
          nullable: true
          description: Written feedback from the customer.
        created_at:
          type: string
          format: date-time
          description: Timestamp when the rating was created.
        updated_at:
          type: string
          format: date-time
          description: Timestamp when the rating was last updated.
    Error:
      type: object
      properties:
        description:
          type: string
          description: Human-readable error description.
        errors:
          type: array
          items:
            type: object
            properties:
              field:
                type: string
                description: Field that caused the error.
              message:
                type: string
                description: Error message for the field.
              code:
                type: string
                description: Error code.
    SatisfactionRatingCreate:
      type: object
      required:
      - rating
      properties:
        rating:
          type: integer
          description: Satisfaction rating value.
        feedback:
          type: string
          description: Written feedback from the customer.
  responses:
    BadRequest:
      description: The request is invalid or malformed.
      content:
        application/json:
          schema:
            $ref: '#/components/schemas/Error'
    NotFound:
      description: The requested resource was not found.
      content:
        application/json:
          schema:
            $ref: '#/components/schemas/Error'
    Unauthorized:
      description: Authentication failed or credentials were not provided.
      content:
        application/json:
          schema:
            $ref: '#/components/schemas/Error'
  securitySchemes:
    basicAuth:
      type: http
      scheme: basic
      description: Freshdesk uses API key-based authentication. Pass your API key as the username with any string (e.g. X) as the password using HTTP Basic Authentication.
externalDocs:
  description: Freshdesk API Documentation
  url: https://developers.freshdesk.com/api/