freshdesk Roles API

openapi: 3.2.0
info:
  title: Freshdesk REST Agents Roles API
  description: The Freshdesk REST API (v2) provides programmatic access to helpdesk data and operations within Freshdesk, a customer support platform by Freshworks. It exposes endpoints for managing tickets, contacts, companies, agents, groups, conversations, products, email configurations, SLA policies, business hours, time entries, satisfaction ratings, solution categories, solution folders, solution articles, and more. The API uses JSON for request and response payloads, supports API key-based authentication, and follows RESTful conventions for CRUD operations.
  version: '2.0'
  contact:
    name: Freshdesk Support
    url: https://support.freshdesk.com/
  termsOfService: https://www.freshworks.com/terms/
servers:
- url: https://{domain}.freshdesk.com/api/v2
  description: Freshdesk Production Server
  variables:
    domain:
      default: yourdomain
      description: Your Freshdesk subdomain, e.g. if your helpdesk URL is acme.freshdesk.com, use acme.
security:
- basicAuth: []
tags:
- name: Roles
  description: Manage roles that define agent permissions.
paths:
  /roles:
    get:
      operationId: listRoles
      summary: List all roles
      description: Retrieves a list of all roles defined in the helpdesk.
      tags:
      - Roles
      responses:
        '200':
          description: Successfully retrieved list of roles.
          content:
            application/json:
              schema:
                type: array
                items:
                  $ref: '#/components/schemas/Role'
        '401':
          $ref: '#/components/responses/Unauthorized'
  /roles/{role_id}:
    get:
      operationId: getRole
      summary: View a role
      description: Retrieves the details of a specific role by ID.
      tags:
      - Roles
      parameters:
      - $ref: '#/components/parameters/roleId'
      responses:
        '200':
          description: Successfully retrieved role details.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/Role'
        '401':
          $ref: '#/components/responses/Unauthorized'
        '404':
          $ref: '#/components/responses/NotFound'
components:
  responses:
    Unauthorized:
      description: Authentication failed or credentials were not provided.
      content:
        application/json:
          schema:
            $ref: '#/components/schemas/Error'
    NotFound:
      description: The requested resource was not found.
      content:
        application/json:
          schema:
            $ref: '#/components/schemas/Error'
  schemas:
    Role:
      type: object
      properties:
        id:
          type: integer
          format: int64
          description: Unique identifier of the role.
        name:
          type: string
          description: Name of the role.
        description:
          type: string
          nullable: true
          description: Description of the role.
        default:
          type: boolean
          description: Whether this is a default system role.
        created_at:
          type: string
          format: date-time
          description: Timestamp when the role was created.
        updated_at:
          type: string
          format: date-time
          description: Timestamp when the role was last updated.
    Error:
      type: object
      properties:
        description:
          type: string
          description: Human-readable error description.
        errors:
          type: array
          items:
            type: object
            properties:
              field:
                type: string
                description: Field that caused the error.
              message:
                type: string
                description: Error message for the field.
              code:
                type: string
                description: Error code.
  parameters:
    roleId:
      name: role_id
      in: path
      required: true
      description: Unique identifier of the role.
      schema:
        type: integer
        format: int64
  securitySchemes:
    basicAuth:
      type: http
      scheme: basic
      description: Freshdesk uses API key-based authentication. Pass your API key as the username with any string (e.g. X) as the password using HTTP Basic Authentication.
externalDocs:
  description: Freshdesk API Documentation
  url: https://developers.freshdesk.com/api/